Car hire at Philadelphia Airport

Car hire at Philadelphia Airport

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Philadelphia, PA, United States - Philadelphia
May 26 — Jun 2
Same drop-off
Philadelphia, PA, United States - Philadelphia
Thu 26/5
Noon
Thu 2/6
Noon
Driver's age:

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Philadelphia Airport car hire reviews and directory

Rated no. 1
Alamo
Best rated
8.6 Excellent (408 reviews)
1 location in Philadelphia Airport
Alamo
Locations in Philadelphia Airport
  • 8.7
  • 8.7
  • 8.5
  • 8.6
  • 8.4
Recent reviews
8.0 ExcellentApr 25 2022
Clean car that was comfortable to drive. Check in and check out were smooth. No complaints. Would rent again.
4.0 OkayApr 9 2022
The car had old windshield wipers that were falling apart. The air pressue light came on and when I filled up the tires I noticed that all of them had different PSIs.
10.0 ExcellentFeb 27 2022
The gentleman at drop-off, Jeremiah, was phenomenal. He was fast, professional, friendly, and human on a cold and busy morning.
4.0 OkayJan 25 2022
Everything went well - staff was friendly and the car was clean. The big bummer happened when the quote I got here didn't match the price I had to pay. It ended up not being such a great deal.
8.0 ExcellentOct 21 2021
Be aware that there may be extra optional charges - toll pass, etc.
10.0 ExcellentOct 11 2021
Great service
10.0 ExcellentSep 10 2021
Maybe it was just me, but the drop off was a little confusing with Alamo being the last one and I think I just missed where to turn in the first time.
10.0 ExcellentMay 31 2021
Staff was outstanding at dropoffNothing. Everything was great
6.0 GoodApr 12 2021
There was nothing over and above what was reasonably expected of such a transaction.I requested to extend the rental period, however, the customer "service" person stated the rate for the days during the extension was twice the rate I had for the initial rental. He could do absolutely zero, nothing, utterly not empowered as a frontline customer facing representative to even attempt to make it feasible for me let alone achieve "customer delight." When ending the call the representative asked if he could do anything else for me, I responded, "No, your competitor is going to." The representative had no response other than to read the script on his screen and say, "Thank you, have a nice day." A bot has more decision making power and understanding. I went to an Alamo competitor, rented for an extended period of time and started a corporate account with that competitor. And that's how easy it is to loose the lifetime value of a customer. You can do better.
2.0 MediocreFeb 17 2021
Staff was friendlyHaving a vehicle when arriving Having a vehicle that works Doing oil change instead of having client deal with the light and consistent warning signal Change windshield wiper so i dont have too!!
Rated no. 2
Hertz
7.3 Good (212 reviews)
1 location in Philadelphia Airport
Hertz
Locations in Philadelphia Airport
  • 7.8
  • 7.8
  • 7.2
  • 7
  • 7
Recent reviews
2.0 MediocreMay 3 2022
Booked a rental car for Sunday at Philly airport a week in advance because they were the only agents open. Took a bus to the airport and was told if I didn't have a plane ticket for that day. I couldn't rent. Long story short I was left stranded at the Philly airport. F you hertz. You will never get my business again. I'm also going to let everyone I know about you ridiculously poor service
8.0 ExcellentApr 11 2022
I would like to say that my experience with Hertz was good. I would like to express that the Agent (Kim), who waited on me, she was very caring, professional and warming. The only thing I would like to have been better is to leave a operable pen inside the vehicle being rented to fill out the inspection form. I did not have one however, I took pictures and a video of the video before I left. Thank you for your services.
4.0 OkayMar 1 2022
The pick up process was horrible. The staff was rude
8.0 ExcellentJan 22 2022
Good enuf
4.0 OkayJan 2 2022
additinal fees for drop off location where not mentioned during booking process (fee for the drop of station & state / city charges). Drop off location was not changed so the additional fees should have been included in the total price or at least have been prominently mentioned during booking process.
10.0 ExcellentDec 19 2021
No wait easy in And out
8.0 ExcellentDec 15 2021
My experience was really good from start to finish
10.0 ExcellentDec 13 2021
I was in and out of checkout in under 5 minutes. The car was clean and in excellent shape. Drop off took less than a minute. Each Hertz employee I spoke to was kind and courteous. Overall, very happy with this experience.
6.0 GoodOct 19 2021
The Hertz office takes no phone calls unless the customer pays 5% of total bill as add on in order to have a call taken according to the answering recording. There was no clear way to request to retrieve personal keys that were left in car in error. The Mustang listed or comparable convertible is what I wanted - There was a Mustang and I had to pay an upgrade to get it, rather than the listed price otherwise I was to be assigned a Camaro convertible. I really wanted the Mustang for an event so I did what I had to do. We rode the train from Harrisburg Pa to pick up the car in Philadelphia Airport Hertz. I returned the car the next day and returned to Harrisburg via train. This is the only Mustang convertible we could find in the area so we were pleased at minimum to have access. Thank you.
10.0 ExcellentOct 16 2021
Philadelphia staff was excellent ... friendly, helpful and professional! When flight was cancelled in Denver and we could not pick up the car the scheduled day, we called Hertz corporate to insure we had a vehicle the next day ... an hour of run around on the phone. Corporate management tried to rebook us at a rate nearly triple the original rental agreement and would not honor the original rate. John A. Josef
Rated no. 3
Avis
6.8 Good (102 reviews)
1 location in Philadelphia Airport
Avis
Locations in Philadelphia Airport
  • 7.1
  • 7.2
  • 6.8
  • 6.8
  • 6.5
Recent reviews
6.0 GoodJan 21 2022
Im not sure why i was charged 300 dollars morethan quoted. Also, the car had no wiper fluid in it when I received it.
10.0 ExcellentDec 6 2021
Frequent renter. Everything was definitely done appropriately and honestly have no direct suggestions for improvement as it went very smoothly on both ends of the rental
2.0 MediocreNov 30 2021
I’ve been using Avis almost exclusively for many years. I am a preferred customer and this was the worst experience I have ever had. The car was dirty inside. Windows were filthy. Previous user had smoked and the smell was awful. Tried to disguise it with perfume which made it worse Starburst on windshield which was not noticed until I exited the facility. Along with low tire pressure on front passenger side and warning lights came on. The entire bottom canopy was loose and the front underside was damaged. Again not noticed since car was picked up at night. Car was immediately taken out of service when brought back to Avis.
2.0 MediocreNov 20 2021
Very poor. I had the car for 2 days and was charged for 3 days. I did speak to avis and they said that they will charge for the days I had the car but despite that I was charged
2.0 MediocreNov 9 2021
AVIS gave us a car with a nail in the tire. I filled the tire twice before I realized it. We called AVIS from our rental house 150 miles from home - it takes at least 30-40 minutes to get roadside assistance on the phone, BTW - and they couldn't have been less helpful. First they told us to go get the tire replaced ourselves. Then they came and towed the car, telling us they'd get us a new car. They left us stranded. After a couple hours we followed up, and found they had simply never done anything to help us get a new car. Finally, they tell us they're sending us an Uber and taking us... 50 miles away to LaGuardia airport to get a new car. We had to leave for home the next morning, so I didn't have time to argue. After getting to the airport, they had no idea who I was. After several calls, they agreed to give me a new car - after they confirmed they had the old one in their posession. The only number they had to call was the roadside assistance number we had called. So I sat in the LaGuardia AVIS for 45 minutes while *AVIS WAS ON HOLD WITH AVIS.* The replacement car was dirty. The entire experience, top to bottom, was the single most abysmal experience I've had with a consumer-facing business in my life. Pun intended - steer *far* away from AVIS, they will literally leave you stranded.
10.0 ExcellentNov 7 2021
The gentleman manning the gate at the Avis location at the Philiadelpia airport after hours was extremely helpful! He made the experience very positive.
2.0 MediocreNov 3 2021
Extremely long wait time out check in. I'm not sure what was happening, but it was on the verge of chaos. They DID NOT have the vehicle (Expedition) that we reserved ahead of time. We ended up with an Explorer. Not a bad vehicle, just smaller than what we needed. And the compensation was not equal to the downgrade. Check in time was about 1 hour and the harried staff was somewhat rude. Check out was very easy.
1.9 HorribleSep 28 2021
Team member Rick could benefit from some soft skills training. I would not hire him if I had a business.
1.9 HorribleSep 22 2021
I waited over 90mins for a shuttle bus from terminal to car rental location and eventually had to pay an enterprise driver $20 to get to Avis desk.
7.9 GoodAug 7 2021
Except for the first 2 cars that were assigned to me not being in the spots they were supposed to be - which added 20-30 minutes to my time at the Avis facility - things were good.
Rated no. 4
Sixt
6.6 Good (178 reviews)
1 location in Philadelphia Airport
Sixt
Locations in Philadelphia Airport
  • 7
  • 7.1
  • 6.5
  • 6.4
  • 6.4
Recent reviews
10.0 ExcellentMay 16 2022
travelled on a anniversary trip and got a class upgrade for free. the car was great and the staff super friendly
6.0 GoodMay 1 2022
I needed to extend a day but all their computers and phones were down, so I ended up driving to the airport 10 hours before my flight and staying at the airport all day. Miserable
2.0 MediocreApr 30 2022
Was not able to pick up reserved car. Rude staff in addition.
10.0 ExcellentMar 25 2022
Swift and easy. Would rent again from Sixt anytime.
10.0 ExcellentFeb 8 2022
Wow - What a phenomenal experience with Sixt!! Awesome. My requested car was not available, a Mercedes, so I was upgraded to a BMV SUV. No questions, No hassle. Everyone was friendly, the staff displayed the desire to be working there, smiles on everyone including the security guard. Easy shuttle from the Philly airport and easy return. This was one of if not the BEST rental car experience I have ever had on both coast and places in between. Thank you all!! Kevin, Peachtree City, GA
8.0 ExcellentJan 27 2022
Fast service. Car smelled like weed and was dirty even though it had been through wash. Hard water stains on mirrors made it hard to see at night.
2.0 MediocreDec 14 2021
No shuttle ever showed up waited 3 hours in the freezing cold.. trying to contact them on their 24 hour website that was build by an amateur. I couldn’t get anywhere. I called every number they all were completely automated and just told me to use the crap web site. Didn’t help that it’s was freezing.. Also you need to send an email to cancel to an address that doesn’t exist. Had to call visa to cancel the charge on my card. I will never attempt to use them again if they even exist.. could just be a scam I waited 3 hours at Philadelphia airport for a shuttle before going to a different company
6.0 GoodNov 28 2021
The service in Philadelphia was pretty slow, and the drop off in Battery Park NYC was a bit confusing. For the return, the designated after-hours parking was full and overflow wasn't clearly designated. There was also not a lot of clarity regarding the paperwork to be returned with the keys in the drop off slot (I didn't know anything should be dropped until I saw a sign because no one told me in advance this would matter).
2.0 MediocreNov 20 2021
I could not locate the rental company and was forced into an immediate rental from another company
2.0 MediocreNov 7 2021
I paid KAYAK $2601.89 to rent this vehicle and when I returned it SIXT charged me an additional $174. Why? I paid you to rent this car why was charged more by the rental company. I can't find any number or address to contact KAYAK about this. I will not use KAYAK again
Rated no. 5
Budget
6.4 Good (225 reviews)
1 location in Philadelphia Airport
Budget
Locations in Philadelphia Airport
  • 6.8
  • 6.9
  • 6.4
  • 5.9
  • 6.4
Recent reviews
2.0 MediocreApr 17 2022
They didn’t have a car when we arrived and had to wait until the next morning to get one. And then they charged us $125 for cleaning two weeks after we returned the car - no mention of the car being filthy when we returned it, no email notification, just a charge that randomly showed up on the credit card. They claimed there was sand in the car but there’s no way that was true since we hadn’t been near any place with sand.
10.0 ExcellentMar 25 2022
I think this was a pass around car licensed in Texas, with about 30,000 miles. Tires were very loud, and some weird vibrations at times causing some things to rattle. I am not that familiar with Mustang's so don't know if these are normal for this car or it has some tire issues. I still drove it for about 700 miles.
4.0 OkayFeb 28 2022
The car smelled like a wet dog. The car was put in a random parking spot and I wasn’t alerted that it was ready which caused an unnecessary wait time. All in all it took 40 minutes to pick the car up.
4.0 OkayJan 22 2022
Very easy drop off experience
2.0 MediocreJan 21 2022
Costumer service representative at the desk was horrible!!
6.0 GoodJan 6 2022
Car was very used and not clean
2.0 MediocreDec 15 2021
The customer service was absolutely horrible! I booked the rental in my name. The girl at the desk said my credit card would not swipe. We could not put it in the chip reader because it “ was not turned on.” My husband could not use his credit card because it was booked in my name. We were advised to make a new reservation with budget by the girl behind the desk. We have since been double charged even though that night I called Price line and they assured me this would not happen. I just received an email from price line basically saying they could not help me. Never never again will I deal with Budget rental car, price line, or any other third party rental!!!! This just added more stress to an already stressful weekend as we traveled to PA for my mother-in-laws funeral!
10.0 ExcellentDec 13 2021
The lady who helped me is caring and professional. This is the lady who assigned me to get the vehicle. She is patient and knows the job well. The African American lady. Keep up the good work.
10.0 ExcellentDec 12 2021
The Mitsubishi vehicle felt dangerous to drive because the handling was so poor. Choose a different car-but budget was great!
2.0 MediocreDec 10 2021
Staff charged me 200 more dollars than discussed for rental
Rated no. 6
Dollar
6.2 Good (251 reviews)
1 location in Philadelphia Airport
Dollar
Locations in Philadelphia Airport
  • 6.9
  • 6.9
  • 6.1
  • 5.9
  • 6.3
Recent reviews
2.0 MediocreMay 9 2022
There was about 15 people in line to pick up and it took an hour and 20 minutes to get through the line with four people working. Also there was a guy working in the Members Only area that never bothered to take a single person to help. Then they try to put me in a Toyota and Call it a luxury car off. But I paid another upgrade to get an Infiniti with almost 50,000 miles. Finally I asked for a Toyota tundra truck that looked slightly newer and that was fine. The guy told me when I ask by the way it was so long in the cars were so rough, that’s what you get when you go to dollar or thrifty. By the way it wasn’t cheaper it just “looked”like they had the car I wanted Totally disappointed PS it takes approx 20 min for the van to arrive and pick you up. Saw the hertz and others 3 times in the same wait time
6.0 GoodApr 26 2022
Counter clerk was extremely rude and brusque.
4.0 OkayApr 25 2022
Way too much back up at the counter, log weight for vehicles to come out of the parking lot after being refueled/recleaned for the next customers. Vehicle was fine, wait was just aggravating
6.0 GoodApr 14 2022
The customer service reps are helpful but very uptight and non friendly. Doesn’t hurt to 😀
2.0 MediocreApr 5 2022
Need better customer service at the location. No inventory even though reservation was confirmed by kayak. Charged upgrade fee because they could not provide me van as per my booking.
8.0 ExcellentApr 4 2022
I did not get a confirmation receipt, and the car smelled like smoke. But overall good experience!
8.0 ExcellentMar 25 2022
Nice crew at the counter
2.0 MediocreMar 15 2022
I hurt my foot a few days before travel so my husband was going to have to drive instead of me and they charged us an additional $13.50 per day because of that. Very poor customer service. Like I was not already going through enough having a broken foot but then charging me additional money for that is ridiculous
4.0 OkayFeb 23 2022
Car and price were fine. Pickup and delivery to terminal in PHL was very slow compared to others. I was unable to fill with gas. I drove a total of 151 miles and was charged $63.00 for gas. $9.99 x 16.6 gallon tank. Actual should have been $3.75 x 6 gallons +$22.50. Because of those items I will not rent from Dollar at PHL again. I will pay more from a different company.
2.0 MediocreFeb 1 2022
Desk agent used very deceptive sales practices. Was less of a customer service experience and more so 10 minutes of her trying to trick me into getting extras I don’t need. She flat out said buying pre-paid gas is cheaper (it’s not, at all), said I need an easy pass if I’m going through tolls, so I got it, then later questioned the price (somewhere around $15-18 PER DAY, plus the toll fees) so I said never mind on that and she seemed annoyed, then she presented insurance as necessary and only gave me options to buy it (i.e. “which of these insurance options will you be selecting today?”) On top of all of this, she was condescending and rude.
Rated no. 7
Thrifty
6.2 Good (252 reviews)
1 location in Philadelphia Airport
Thrifty
Locations in Philadelphia Airport
  • 6.9
  • 6.7
  • 6.1
  • 5.9
  • 6.3
Recent reviews
8.0 ExcellentDec 20 2021
The person never gave me a walkthrough of the vehicle at pick up, she talked too fast and was hard to understand. The vehicle had many minor dings and scrapes I needed to file with kayak to cover myself incase they blamed me for them
2.0 MediocreNov 16 2021
The dropoff system is terrible. Why is there not an immediate confirmation of the return? My return was to a parking garage, not an airport office. But why is the system not good in this location? It's days later, and I'm still trying to get the rental closed.
2.0 MediocreNov 16 2021
Their shuttle never showed up. I was on the last plane arriving in Philadelphia and after 40 minutes outside all the competitors, with multiple shuttles (Alamo, Avis, Hertz, Enterprise, and Budget) we’re all done and gone. The only number to call had no live operator. I was pretty much all alone at 11pm on the street. I took an Uber. I cancelled and got a rep texting and he was a complete ass. I just ubered my whole trip.
4.0 OkayNov 14 2021
I got a violation ticket because of an expired registration.
10.0 ExcellentOct 26 2021
We were in and out quickly. The car they gave us was a great car and return was very simple and easy and the shuttle was right there waiting for us. Everyone was cordial and nice. Will definitely look into using again.
2.0 MediocreOct 25 2021
The pick up took over an hour of waiting. This company needs to invest in technology that will speed up the check in process.
1.9 HorribleOct 18 2021
2hrs to pick up and they were closed dropping having customers leave the cars outside the gate
1.9 HorribleSep 8 2021
The problem wasn't with the pickup in Philadelphia, which was fine, but with drop-off in Washington DC. No employee showed up for work in the morning when I was supposed to drop the car off (this is the 7th St NW location). After waiting more than an hour and a half someone finally showed up, but said the office was closed despite Thrifty continuing to book reservations from and to this location. She reluctantly took the car, but this is incredibly poor service.
5.9 OkayAug 31 2021
The quote I signed up for was incredible. After getting a second charge, I called Thrifty. Supposedly, they are trying to say there was $98 in taxes, just kept saying $55 was our taxes, but couldn't tell me what that meant, and when I requested an email copy of the bill, never sent it. Phuk Thrifty. On a positive note, the front desk guy for Thrifty in Philly was AWESOME. So, just be aware my issue was with undisclosed "taxes" that I have no idea what was even for. (They explained the logical $31 for sales tax).
10.0 ExcellentAug 29 2021
Pricing through the roof on rentals - why?
Rated no. 8
Payless
5.4 Okay (221 reviews)
1 location in Philadelphia Airport
Payless
Locations in Philadelphia Airport
  • 5.8
  • 5.9
  • 5.2
  • 4.9
  • 5.4
Recent reviews
2.0 MediocreMay 18 2022
Location closed early and I couldn’t get my car and was stranded.
10.0 ExcellentMay 7 2022
No line at the counter. Agent was extremely helpful, even showed me how to connect my iPhone for GPS. Brand new car. I will definitely use them again.
2.0 MediocreMay 2 2022
Our pick-up time was scheduled for 6:00 PM while our plane didn't land until 7:30 PM. The building was closed by the time we arrived, and we didn't have a car for that first day yet paid full price.
2.0 MediocreApr 25 2022
Office was closed at time of arrival, and scheduled time for reservation - pick up of vehicle. How this was allowed via a search for pickup times is very faulty. Had to spend extra money on another vehicle, and im still waiting for a refund.
6.0 GoodMar 25 2022
Payelss is only open until 6 PM at Philadephia Airport. They use Jetstream Parking for afterhours dropoff. I dropped the car off on Thursday evening at the droo off lot emailed them where the car was and still have not received my receipt for the car rental. Very disappointed with the service in this regard. Also car was not particluarly clean as the back seat had soiled cloth.
2.0 MediocreFeb 15 2022
My flight landed at 10pm & the car rental had closed at 6pm so I was unable to get a car!! This information should have been clearly stated & highlighted.
2.0 MediocreDec 20 2021
Booked a 6pm pick up at PHL. Arrived on time to no shuttle service. Called the counter and it turns out they close at 6pm on a weekday(!!!!). Was told after a 45 minute hold with customer service that Avis would have my reservation. Got to Avis and was told by the agent and the supervisor that I was the 7th person this week with this issue and that they don’t have access to Payless’ systems and can’t look up my reservation. Wound up paying for another rental with Avis just to get out of there. Won’t be using them ever again
8.0 ExcellentDec 15 2021
Our check-in process at the facility was very smooth. The car was perfect for our needs and a very good price. The only problem was the shuttle from the airport to the rental car facility took a long time. We watched the shuttles for the other rental car places pass several times before ours arrived.
10.0 ExcellentDec 12 2021
I used to hand wipe when I got in the car and wipe the steering wheel and it turned totally black Otherwise the car was just fine
7.9 GoodOct 10 2021
Likes: car was clean, it was the appropriate vehicle that I had ordered Dislikes: long wait at the airport for the shuttle.
Rated no. 9
Enterprise
8.5 Excellent (88 reviews)
1 location in Philadelphia Airport
Enterprise
Locations in Philadelphia Airport
  • 8.7
  • 8.6
  • 8.5
  • 8.5
  • 8.2
Recent reviews
5.6 OkayNov 23 2020
The staff was very good- they were well organized and working hard. There were lots of customers for limited staff. They were efficient and did their jobs well - there was no time for niceties other than polite service. They were inconsistent in enforcing the rule about "only the renter may come in the building". As a result my wife stood in the cold and watched other couples inside who elected not to comply with the stated rules. The car I got was adequate and functioned fine but was quite expensive (modest car- pretty high rate 140/2 days- tiny Hyundai) so it was adequate but not outstanding value. Return process was highly effective with good speed and no glitches. Again-staff is excellent. Overall- competent but modest value and inconsistent adherence to rules.Standardize adherence to rules. More staff on busy days. More product selection.
2.0 MediocreOct 26 2020
no, they were not helpful and they were misleading. Apparently they required an airline confirmation as we were paying with a debit card. 3 trips walking to the rental building in the rain the story changed slightly each time as far as what was need. never got the car and will certainly let all know that the Enterprise holding rental companies are incompetant.FIre the entire staff at the Philadelphia airport and hire a staff of concerned workers who work hard to keep their job and seek improvement, not the type that is hired and they feel entitled.
9.2 ExcellentOct 19 2020
Drop off excellent and efficient. Shuttle service was excellent.Pickup was slightly slower than expected. 3 companies sharing one rental area delayed the process. Many clients were waiting in line.
4.0 OkaySep 6 2020
Service was terrible, esp at PHL
10.0 ExcellentJul 3 2020
The Staff was very friendly and accommodating
10.0 ExcellentMar 20 2020
yes
10.0 ExcellentJul 2 2018
Had a great week thanksGood friendly serviceTeam looked shorthanded
10.0 ExcellentNov 14 2017
Quick and easyThe staff was friendly and efficient. I was out in minutes at check in and when returning the car.
6.4 GoodNov 13 2017
Pick up was great, but drop off was shocking.Pick up was very easy.Everyone at the rental place was very accomodating during pick up as they are asking for your money and giving you "the best rate." Drop off wasn't as pleasant as pick up. There was never any disclosure during pick up regarding the "prorated" hourly rate, so my total came as a bit of a shock when I returned the car. Apparently a 4-hour rental is almost equivalent to (as in 80% of the cost of) a 24-hour rental. They apparently couldn't be bothered to be honest with me even after I told them exactly when I was planning to drop off the car. Thanks for letting me know. After the fact.
6.8 GoodNov 6 2017
Waited an hour to pick upSee above
Rated no. 10
National
7.1 Good (13 reviews)
1 location in Philadelphia Airport
National
Locations in Philadelphia Airport
  • 7.2
  • 6.9
  • 7.2
  • 7.3
  • 6.9
Recent reviews
10.0 ExcellentAug 15 2021
I had a choice of full sizes cars, but wasn't familiar with the models. The Nissan I chose was not the most comfortable seat for me, but the others didn't complain.
10.0 ExcellentApr 12 2021
Staff very friendly and efficient. Great vehicle.
2.0 MediocreApr 23 2018
Rental Truck Bed Too SmallThe purpose of the rental was to haul a new mattress. It would not fit in the tiny bed. The next size up in pick up truck would have doubled the price. The person working the counter was less than enthusiastic.
9.6 ExcellentMay 23 2017
Good rentalEasy pick up (except we couldn't figure out how to get in the facility at first since the entrance had a sign saying "car return" when we wanted to pick up a car). The people at the pick up at PHL were very polite, helpful, and friendly.
10.0 ExcellentApr 1 2017
National Car Rental is an AMAZING company to work with!From the first click on-line, to being greeted at the reception desk to sign-in at the National counter to pick up the rental car....just incredible. Everyone on the National team was top notch in their attention to details, and their customer service: stellar, truly. To the attendant who finalized our transaction paperwork, to the team member who escorted us to our rental car...simply amazing. We were struck by National's competence and we vowed to never use any other service except the best: National. A model company that all others should be measured by...exemplary in every aspect.
2.0 MediocreJul 17 2016
Cars Were Smelly Or Unusable/Counter Person Had anMy Chrysler 200 had a stain on the driver's seat and the interior smelled. The first car offered was a Nissan that someone had sprayed the gages on the dash with something that had dried and couldn't come off, making them unreadable. The woman at the counter gave me an attitude when she couldn't understand my email address. Never again National Car Rental!
Rated no. 11
Rent-A-Wreck
4.9 Okay (7 reviews)
1 location in Philadelphia Airport
Rent-A-Wreck
Locations in Philadelphia Airport
  • 4.8
  • 5.7
  • 4.5
  • 5.4
  • 4.2
Recent reviews
2.0 MediocreMay 11 2016
Car not back to rent and wanted to charge a holdinDid not rent, because the price change when I got to the rental place.
4.8 OkayFeb 21 2016
The gal at check in was very nice.Car smelled like cigarettes. A caution air tire pressure light was on at all times, but there was a little not that said to ignore the light. This was a little worrisome.
4.0 OkayFeb 4 2016
pricing was one thing. a little seedy. car was not clean inside or out. the rental signing process a little outdated and in an uncomfortable setting. In the end, the pricing was not that much cheaper than the nationals/brand names. The policy about the rental period is strict. severe penalty for dropping off after 24 hour period...so ridiculous that I uber'ed to a couple places after I returned the car. My flight came in early and I picked up an hour earlier than anticipated but was leaving at my expected time 26 hours later. 2 extra hours was double the cost.
10.0 ExcellentJan 4 2016
Convenience, not having to fill out paperwork on-site and just being able to jump in the car and go, great price and quality vehicleLack of flexibility with return time
4.8 OkayDec 21 2015
Barely worth the slightly older carSlightly cheaper priceHad to call to find out that we wanted the Colonial Airport Parking shuttle after we waited for a while hoping for a Rent-A-Wreck shuttle. Car smelled like cigarette smoke and windows were a bit foggy on the inside. The office wasn't marked The guys at the drop off place weren't particularly helpful with my questions.
3.2 MediocreOct 29 2015
Do NOT use this companyNothing really!The dispatcher were rude! The van was in need of maintenance - exampke, wipers were old and cracked. It was a big hassle to get into the lot and find the car. The lot attendant was very rude! As my wife concluded, they have ZERO customer service.
6.0 GoodOct 14 2015
Due to trouble with the mechanics of the car Rent a Wreck is refunding a day's charge. This should be back in account within 3 days, they say.The muffler came semidetached and it sounded like a street rod. I'm nor sure if this was a safety hazard or not but it wasn't good.
Rated no. 12
E-Z Rent-A-Car
4.5 Okay (17 reviews)
1 location in Philadelphia Airport
E-Z Rent-A-Car
Locations in Philadelphia Airport
  • 4.2
  • 4.8
  • 4.9
  • 4.2
  • 4.4
Recent reviews
3.6 MediocreDec 5 2018
Will not rent from them againI got a rental car on a day when there were almost zero options for rental cars at the airport.Waited 2 hours to get the reserved car, car exterior was damaged and severely needed washing, and finding the place was tough. It was the worst car rental experience I have had in 20 years.
2.0 MediocreNov 25 2018
Ridiculous CompanyNothing! We never got a car!They don’t pick up where the other rental car companies pick up for a shuttle. But they also never told us this. So we’re waiting in the freezing cold waiting for a shuttle with our infant son for a while until I finally call customer service. They tell me i need to send a text message to a sketchy number to pick us up somewhere else in the airport! Huh?! So we do that and they never come! Seriously! Never come! We went to Alamo instead that night and they were wonderful. Do not trust this company. They are a scam!!!
2.0 MediocreNov 12 2018
We made reservation on 11/10. Landed at Philly at 5:30pm. Bad experience from first unable to find shuttle location. Waste almost 45mins to get to ez rental car office. Then was told no car available. (There are 3 customers there). Told us can give us ride to other car rental office. But the driver just dropped us back to the airport again. By the time we got car at other car rental lamo it was close to 8pm. Waste More than 2 hours to get reserved car from ez car rental at other car rental almo. What a joke. I could drive from Boston to Philly for same time and save $600 and headache. I will never rent a car from EZ.
2.0 MediocreNov 10 2018
My 1st time using Kayak and will be my last. I gave Kayak a chance and it was a mistake. I needed a rent car in Philadelphia and i booked through Kayak. My travel plans got delayed which caused me to arrive in Philly after 8 p.m. I found out that the EZ rental facility closed at 8pm and i wouldn't be there until 10pm. 8pm is not very late and it completely screwed up my rental plans. Because EZ rental wouldn't allow me to get my car after 8pm i attemped to cancel the kayak reservation and they absolutely would not refund my money despite my unfortunate circumstances. So now I have to pay over $200 for a rental i didn't even use. The worst part is i STILL had to pay to get another car rental elsewhere on top of my Kayak rental. I gave Kayak a chance and I am very disappointed that i did. I wouldn't have any bad feelings if kayak would just refund my money for a rental that i wasn't able to use. When i found out my travel plans were going to be delayed I tried to cancel my rental before it started and still kayak wouldnt work with me. I would understand more if i missed the rental completely but i let them know before i was scheduled to even begin my rental.
2.8 MediocreJul 1 2018
The car worked.We lost my husbands sister and had to get to De for a funeral, When we arrived there was a line to pick up car. Only one person to take care of the customer. We got taken care of bye a lady. she was doing the best she could being the only one there. we went to the car , looked it over and had no idea how to start the car, we do not have a car that you dont need a key to start. So we had no idea how to start it. we looked it over the car was dirty and I went in to ask for help. As I said she was alone. I asked her if there was anyone to help us she said no just her she would be out in a few minutes. She came out explined you must put your foot on brake to start the car. My husband thought the car ran rough . itdid not feel right we found out that a front tire and a rear tire had only 12 lbs of air in them we put air in them and it was much better. the drop off was bad also . we had a 6 am flight back home she had explained to us we go to a little building and there will be someone to check us back in after hours. when we arrived at 4 am there was no one there so we had to take a ticket to get in and park the car. there as a shuttle coming through at the time so we got on and told him what happened , we ended up giving the keys to him. he assured us he would take care of it. I called later that afternoon and explained what happened and they kinda got nasty about us giving the keys and leaving the car in the wrong spot. she said she would check with the driver. he had returned the key. I received an email all was ell . and it could take up to 21 days to get my deposit back. I will never use this company again. they were ok in the emergency but never again.
4.8 OkayJun 20 2018
The people working there were niceno air conditioner only a quarter tank of gas when I picked it up
2.0 MediocreJan 2 2018
Unable to rentNothingKayak didn’t provide me with the proper information for me to rent the car. It was a total waste of time and energy in this frigid weather. I will not be using kayak again.
7.6 GoodOct 24 2017
Hybrid Ford Fusion as vehicle.No notification about using Wally Parking shuttle at PHL to pick up vehicle.
Advance Car And Truck Rental
1 location in Philadelphia Airport
Advance Car And Truck Rental
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Easirent
1 location in Philadelphia Airport
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Europcar
1 location in Philadelphia Airport
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Flight Car
1 location in Philadelphia Airport
Flight Car
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keddy by Europcar
1 location in Philadelphia Airport
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NextCar
1 location in Philadelphia Airport
NextCar
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Priceless
1 location in Philadelphia Airport
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Sunnycars
1 location in Philadelphia Airport
Sunnycars
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2013 travellers who hired a car in Philadelphia Airport gave the car agency they used an average rating of 6,9

Car rental locations at Philadelphia Airport

Good to know

Most popular car type

Mini

Top tips for hiring a car at Philadelphia Airport

  • Getting a car rental at Philadelphia Airport (PHL) offers you a convenient and cost-effective transportation option to maneuver the thriving city.  Whether you are looking to enjoy a road trip with buddies, attending business trips, or simply visiting Philly for a holiday, you’ll find a car that meets your needs at the various on-site car rental agencies. With a rental car, you can enjoy the flexibility and freedom to adjust your schedule as you prefer and explore the city directly from the airport without contacting a driver.
  • Accessing a car rental at Philadelphia Airport is quite easy. To escape long lines, head directly to the on-site car rental outlet once you disembark. There are several on-site car rental agencies available in a designated location outside the airport terminals. Ensure you compare prices from all major rental car companies at Philadelphia Airport to get a deal that suits your budget. Also, to get a good deal, you should reserve your car rental early. If you are a frequent traveler to Philadelphia Airport, you can consider joining a car rental agency’s loyalty rewards program to earn points that you can redeem for benefits.
  • To return your car rental to an on-site rental agency in Philadelphia Airport, follow the airport signage on Arrivals Road to your rental company’s authorized return space. Most car rentals at Philadelphia Airport operate on a "full to full" fuel policy. Therefore, you should fill up the tank when returning your rental car. Remember to ask for a receipt if you need to verify the tank is full. Some rental agencies at the airport operate on other fuel policies so you don’t have to worry about running out of gas. Always confirm your fuel policy by checking the car rental company’s terms and conditions to avoid inconveniences when returning your rental car.
  • Picking up or dropping a car rental at Philadelphia Airport can be daunting during the city’s peak rush hours. Typically, the Philadelphia rush hour is in the mornings and evenings when people are commuting to and from work. To have a smooth experience returning or picking your rental car at Philadelphia Airport, ensure you avoid the rush hour traffic.
  • Book your car hire at Philadelphia Airport at least 1 day before your trip in order to get a below-average price

FAQs about hiring a car at Philadelphia Airport