Pros: Nice car when it worked
Cons: Car broke down and died. Charged me for gas that I couldn’t replace.
Cons: Be a bit more helpful
Pros: Great price, and great customer service!
Pros: Easy and fast. Check in outside. Better. Safer!
Cons: The markers in the lot explaining where to go were confusing or absent. Luckily the guys in the yard were very helpful
Pros: Staff was friendly, I liked the car, good mileage, comfortable.
Cons: Everything was fine, no problems.
Pros: helpful friendly service
Cons: everything was perfect
Cons: They literally didn't have any cars available. Multiple people there had reservations but we were all told that they didn't have any cars and maybe someone would bring back a car, in which case we could get one. Had to cancel the reservation and get one from Enterprise instead, almost missed a wedding.
Pros: Service was great. I got my car within minutes.
Cons: The rental uses a near by hotel parking for returns. It was hard to find parking.
Pros: Car price.
Cons: Car choice was limited. Office and underground car location were not ideal.
Pros: Fast and friendly counter service and Long Beach Airport!
Cons: They didn’t have a car available. Only solution offered was wait between 2-4 hours for them to drive in cars. I was 5th on the waiting list for cars that were previously paid for and reserved.
Cons: Pick up and drop off very inconvenient, plus paid rental in advance, when I turned in car there was an extra 100. charge. Make sure you fully read the small print. I'm a hertz gold member and wa as really suprised hertz did this. Never seen it before. I will def look into other companies in future.
Pros: The staff were friendly and helpful. I was able to get the car I wanted, it was new and clean, and it was easy to get in and out of the Long Beach airport
Cons: The pickup was slow, it took almost half an hour and I was the third person in line when I arrived. It appeared to me that the two staff people were going out of their way to help meet the needs of their customers and it took a long time.
Cons: The customer service at this location is terrible. I will never use hertz again.
Pros: Staff was amazing. Friendly and accommodating.
Cons: Check out staff seemed less friendly and disinterested.
Pros: Super friendly desk staff
Cons: The car have a problem with the weather strip and was very noisy.
Pros: All appalling. Left stranded and no car and no help despite prepaying.
Cons: Any customer service, even a crumb. It was 100 % appalling
Pros: The staff at the location we're great! I had an issue and some questions and corporate was horrible. Rude, short with answers and customer service was terrible. We will never rent from them again. How they get away with treating people in such a way is mind-blowing.
Cons: Customer service. Taking the time to help their customers.
Cons: Customer service desk was awful the worst I ever experienced!! Wrong information was given on top of all that miserable experience!
Cons: Everything went smoothly.
Cons: That the car I reserved was there, told me it's not their policy, waited for 3 hours and had to pay 70 more for their only available car which was a luxury.
Pros: Staff was very nice, and helpful.
Cons: Very long line with only one person behind the counter
Pros: Staff was helpful - little slow though. Drop off was easy
Cons: The rear passenger door wasn't working.
Cons: customer service during pick up could use improvement.
Pros: Pick up was super easy, prepaid for everything online.
Cons: Nothing, was pretty satisfied with everything
Pros: the reservation time and location were different from what I had made.
Cons: I booked for Lax airport at 5 PM and the reservation was changed to Long Beach airport at 12 noon with checkout at 12 noon. It was a total mess . I had to call Hertz directly and ended up paying more.
Excellent, fast service
Pros: Employee at the rental desk was efficient, kind, and helpful. No complaints!
Car was great. Counter agents were great. No one at car return proces
Pros: Car. Agents in building
Cons: Return process too slow because no one at booth
|Monday||08:00 - 18:00|
|Tuesday||08:00 - 18:00|
|Wednesday||08:00 - 18:00|
|Thursday||08:00 - 18:00|
|Friday||08:00 - 18:00|
|Saturday||09:00 - 13:00|
|Monday||06:30 - 22:30|
|Tuesday||06:30 - 22:30|
|Wednesday||06:30 - 22:30|
|Thursday||06:30 - 22:30|
|Friday||06:30 - 22:30|
|Saturday||06:30 - 22:30|
|Sunday||06:30 - 22:30|
Economy (Hyundai Accent or similar) is the most frequently booked car hire type from Hertz in Long Beach.
Hertz has 2 car hire locations in Long Beach. Take a look at our Hertz hire location map to find the best car hires near you.