Guest reviews
Overall rating
5,8
Okay
Based on 2 356 reviews
Cleanliness
6,1
Comfort
6,0
Pick-up/Drop-off
4,6
Value for money
5,6
Pros
"Nice car , good prices."
(in 1285 reviews)
"Great price, employees very helpful."
(in 523 reviews)
"Nice car , good prices."
(in 523 reviews)
Cons
"Dirty facility and dirty car"
(in 1356 reviews)
"Long line, car not ready."
(in 271 reviews)
"Poor customer service and very pushy."
(in 187 reviews)
Recent reviews
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Find reviews that mention:
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car was clean
long line
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waited over an hour
car was great
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great price
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great car
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friendly staff
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6,0
Cons: We were shocked to hear that if we were in an accident, we would have to continue to pay a daily rental until the car was fixed. We shall not rent from fox again. The entire 16 days we were so welded we might be in an accident.
review from
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2,8
Cons: Staff was among the rudest I've ever met, incredibly long line picking up the car, technology at the rental center was slow and rebooted twice. I will never be renting from Fox again. Whatever money I saved by renting with them does not make up for the anxiety and frustration they caused.
review from
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2,0
Pros: I ended up cancelling my reservation because the line was 30 people long and there were only 2 people working.
Cons: Need to make the wait shorter or you will continue to lose business
review from
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4,8
Pros: Prices were very affordable.
Cons: Stop lying to consumers as to what their charges will be.
review from
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4,0
Pros: Can’t find much to actually like.
Cons: Car wasn’t washed or inside vacuumed. Had been in accident prior to our pickup. USB didn’t work. Rattling sound at high speeds. Virtually no customer service involvement after initial checkout. We called twice and did the return call but the first time they never called back and they second time they had a bad connection so they just hung up. No one around at drop off.
review from
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5,6
Pros: The return of the car was quick and easy.
Cons: Better attitude from pick up staff
review from
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2,0
Pros: Literally nothing
Cons: The line was unreal long, took over an hour. They gave me a midsize suv instead of a compact so I was forced to "upgrade" and pay additional money for a compact car which they only had a ford fusion hybrid. The car died the 2nd morning. I spent the entire day with multiple mechanics and then eventually got the car towed. I was then given the same damn car I would have had before the upgrade but no money back and I'm not even taking into consideration that my ENTIRE day was gone and I had missed important meetings. No apology, no nothing. The worst part is they took a part of my deposit and never sent me a bill so I'm still trying to track them down and get my money back months later. Worst company I've ever used.
review from
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4,0
Pros: Customer service was great when I had to extend because my flight was delayed
Cons: Car was smelly and old and kind of gross. Had to stand in line for an hour just to get the car even though I reserved in advance.
review from
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4,8
Cons: We waited in line for over an hour to pick up our rental. When we went downstairs to pick up the car, the employee literally said that she would never rent from Fox. Our car had several scratches on it to begin with.
review from
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8,0
Pros: Customer service was very helpful, and accommodating.
Cons: Better management of time. I waited and hour and half in line.
review from
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6,0
Pros: Toyota suv. Very clean good condition
Cons: I waited over 1 hour in line to rent suv. Drop off there was not attendant or instructions or signs
review from
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2,0
Cons: Getting my money back because I never even got the car. And was not informed that I couldn't cancel and get the money back if I didn't get the car
review from
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6,0
Cons: We were shocked to hear that if we were in an accident, we would have to continue to pay a daily rental until the car was fixed. We shall not rent from fox again. The entire 16 days we were so welded we might be in an accident.
review from
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2,8
Cons: Staff was among the rudest I've ever met, incredibly long line picking up the car, technology at the rental center was slow and rebooted twice. I will never be renting from Fox again. Whatever money I saved by renting with them does not make up for the anxiety and frustration they caused.
review from
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2,0
Pros: I ended up cancelling my reservation because the line was 30 people long and there were only 2 people working.
Cons: Need to make the wait shorter or you will continue to lose business
review from
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4,8
Pros: Prices were very affordable.
Cons: Stop lying to consumers as to what their charges will be.
review from
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4,0
Pros: Can’t find much to actually like.
Cons: Car wasn’t washed or inside vacuumed. Had been in accident prior to our pickup. USB didn’t work. Rattling sound at high speeds. Virtually no customer service involvement after initial checkout. We called twice and did the return call but the first time they never called back and they second time they had a bad connection so they just hung up. No one around at drop off.
review from
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5,6
Pros: The return of the car was quick and easy.
Cons: Better attitude from pick up staff
review from
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2,0
Pros: Literally nothing
Cons: The line was unreal long, took over an hour. They gave me a midsize suv instead of a compact so I was forced to "upgrade" and pay additional money for a compact car which they only had a ford fusion hybrid. The car died the 2nd morning. I spent the entire day with multiple mechanics and then eventually got the car towed. I was then given the same damn car I would have had before the upgrade but no money back and I'm not even taking into consideration that my ENTIRE day was gone and I had missed important meetings. No apology, no nothing. The worst part is they took a part of my deposit and never sent me a bill so I'm still trying to track them down and get my money back months later. Worst company I've ever used.
review from
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4,0
Pros: Customer service was great when I had to extend because my flight was delayed
Cons: Car was smelly and old and kind of gross. Had to stand in line for an hour just to get the car even though I reserved in advance.
review from
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4,8
Cons: We waited in line for over an hour to pick up our rental. When we went downstairs to pick up the car, the employee literally said that she would never rent from Fox. Our car had several scratches on it to begin with.
review from
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6,0
Pros: Toyota suv. Very clean good condition
Cons: I waited over 1 hour in line to rent suv. Drop off there was not attendant or instructions or signs
review from
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2,0
Cons: Getting my money back because I never even got the car. And was not informed that I couldn't cancel and get the money back if I didn't get the car
review from
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Where can I find Fox hire cars in Phoenix?
1805 E Sky Harbor Circle South, Fox car hire
Address
1805 E Sky Harbor Circle SouthHours
| Monday | 00:00 - 23:59 |
| Tuesday | 00:00 - 23:59 |
| Wednesday | 00:00 - 23:59 |
| Thursday | 00:00 - 23:59 |
| Friday | 00:00 - 23:59 |
| Saturday | 00:00 - 23:59 |
| Sunday | 00:00 - 23:59 |
Phone
+1 602 783 1524Top tips for hiring a car from Fox in Phoenix
- Intermediate car hires from Fox in Phoenix are around 1% cheaper than other car types, on average
FAQs about hiring a car from Fox in Phoenix
What is the most popular car hire from Fox in Phoenix?
Intermediate (Hyundai Elantra or similar) is the most frequently booked car hire type from Fox in Phoenix.
How many car hire locations does Fox have in Phoenix?
Fox has 1 car hire location in Phoenix. Take a look at our Fox hire location map to find the best car hires near you.
Does Fox have a car hire location at the airport: Sky Harbor Intl airport (PHX)?
Yes
Does Fox offer shuttle or airport pick-up services from Sky Harbor Intl airport (PHX)?
Yes
