Guest reviews
Overall rating
5,9
Okay
Based on 2 245 reviews
Cleanliness
6,2
Comfort
6,0
Pickup/dropoff
4,7
Value for money
5,8
Pros
"Car was in great condition."
(in 91 reviews)
"The price was very good"
(in 105 reviews)
"The car was fine and clean."
(in 163 reviews)
Cons
"The customer service was terrible."
(in 123 reviews)
"Must be a credit card."
(in 31 reviews)
"Car reserved wasn't available."
(in 59 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
long wait
credit card
car was clean
long line
car available
waited over an hour
car was great
dirty car
great price
wait time
great car
great value
friendly staff
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6,0
Pros: Staff was friendly. No lines.
Cons: Car exterior wasn’t in the best shape. Quadrupled my rate to add an extra day. Had to drive back to airport to extend rental. Kind of a hassle. Was told it was because Phoenix was so close to the border.
review from
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10,0
Pros: Staff very friendly (Joi) and great customer service.
Cons: All good
review from
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4,8
Pros: Staff ok drop off easy
Cons: We asked for one car got another visiting my sick Relative did not have time to argue. The car was be Beat up scratches everywhere. Carpet on gas Pedals ripped
review from
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6,0
Pros: The first agent, Joi, was excellent.
Cons: The staff I picked up the car downstairs was unhelpful. I reported the car dirty within and ask for a replacement. She claimed no other car was available and did not offer to better clean it.
review from
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3,6
Cons: I reserved a Jeep Compass or similar. Their definition of similar was 2 door Jeep Wrangler which wouldn’t work for the type of traveling I needed. Had me upgrade for $171 to a Mitsubishi Outlander base model Sport, which wasn’t worth it. Don’t waste your money or trust Fox. Will NEVER rent from them
review from
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5,2
Pros: Drop off was very confusing to find!
Cons: I was advised to prepay a tank of gas because it was $2.90 from you and $3.10 in PHX. I’d never been there and didn’t know, so i went ahead a took his advice. I actually asked for a half of a tank but he charged me for a full. I never saw gas as high as $2.90 the entire trip. Not a good practice.
review from
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5,6
Cons: They did not have the minivan that I prepaid for.
review from
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10,0
Cons: All associates were professional & it was an easy check in & check out!
review from
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7,6
Pros: drop off quick and easy
Cons: inspection at pick up, had to inspect in the dark
review from
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2,0
Pros: N/A
Cons: I didn’t even get the car rental. I was unaware that there was going to be an extra charge of almost $500 (on top of the $272 I paid in-app) when I got there. That charge was rejected by my card and I couldn’t pick up the car as a result.
review from
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10,0
Pros: The staff was very friendly and answered all our questions. Drop off was quick!
review from
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6,4
Cons: Return time with a late fee of $25 and a extra day rate seems excessive. Would appreciate a $25 credit since at the time I had not yet had a return flight booked.
review from
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6,0
Pros: Staff was friendly. No lines.
Cons: Car exterior wasn’t in the best shape. Quadrupled my rate to add an extra day. Had to drive back to airport to extend rental. Kind of a hassle. Was told it was because Phoenix was so close to the border.
review from
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4,8
Pros: Staff ok drop off easy
Cons: We asked for one car got another visiting my sick Relative did not have time to argue. The car was be Beat up scratches everywhere. Carpet on gas Pedals ripped
review from
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6,0
Pros: The first agent, Joi, was excellent.
Cons: The staff I picked up the car downstairs was unhelpful. I reported the car dirty within and ask for a replacement. She claimed no other car was available and did not offer to better clean it.
review from
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3,6
Cons: I reserved a Jeep Compass or similar. Their definition of similar was 2 door Jeep Wrangler which wouldn’t work for the type of traveling I needed. Had me upgrade for $171 to a Mitsubishi Outlander base model Sport, which wasn’t worth it. Don’t waste your money or trust Fox. Will NEVER rent from them
review from
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5,2
Pros: Drop off was very confusing to find!
Cons: I was advised to prepay a tank of gas because it was $2.90 from you and $3.10 in PHX. I’d never been there and didn’t know, so i went ahead a took his advice. I actually asked for a half of a tank but he charged me for a full. I never saw gas as high as $2.90 the entire trip. Not a good practice.
review from
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5,6
Cons: They did not have the minivan that I prepaid for.
review from
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2,0
Pros: N/A
Cons: I didn’t even get the car rental. I was unaware that there was going to be an extra charge of almost $500 (on top of the $272 I paid in-app) when I got there. That charge was rejected by my card and I couldn’t pick up the car as a result.
review from
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6,4
Cons: Return time with a late fee of $25 and a extra day rate seems excessive. Would appreciate a $25 credit since at the time I had not yet had a return flight booked.
review from
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Where can I find Fox hire cars in Phoenix?
1805 E Sky Harbor Circle South, Fox car hire
Address
1805 E Sky Harbor Circle SouthPhone
+1 602 783 1524FAQs about hiring a car from Fox in Phoenix
How many car hire locations does Fox have in Phoenix?
Fox has 1 car hire location in Phoenix. Take a look at our Fox hire location map to find the best car hires near you.
Does Fox have a car hire location at the airport: Sky Harbor Intl Airport (PHX)?
Yes
Does Fox offer shuttle or airport pick-up services from Sky Harbor Intl Airport (PHX)?
Yes