8.0
Lengthy wait was bothersome. Car assigned had someone already in it, when we approached it, and we had to change at car storage area to a less desirable car.Reviewed Nov 11 2025
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10.0
I have used other rental companies before, and Avis gave me a superior experience in every regard.Reviewed Oct 28 2025
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4.0
The Avis drop off location in Vegas was terrible. The drop off was at Mandalay Bay and there wasn’t any signage to help find where to drop the car off or the keys to the Dropbox. We spent 45 minutes looking where to drop the car and then locating the key drop off box.Reviewed Jun 26 2025
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10.0
Very easy and fast rental process!Reviewed May 25 2025
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2.0
Didn’t like anything. Was in a rush and they took advantage of me. I prepaid for insurance but was double charged. You need to stand behind your customers against this type of bs. Gives you a bad name by relation. Car was in terrible shape as well and was told it would be 70-100% charged. It was at 50% so had to charge on the first day. Lessons learned to never use Avis again.Reviewed Dec 28 2024
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10.0
Excellent customer service from Syed. Hire more professionals like him.Reviewed Dec 5 2024
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2.0
We went to pick up our car and there was 150 people lined up and no cars. The front desk staff made all sorts of BS excuses. We ended up cancelling our reservation. In my 35 years of renting cars I have never seen such a disaster.Reviewed Nov 18 2024
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10.0
Seamless pickup and return. Received info on where to pick up car before we landed and walked right to car and was out of the lot in 5 minutes. Same for drop off, no waiting and was on the way in a couple of minutes.Reviewed Oct 20 2024
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8.0
Drop off the as great, pick up took a long time, car wasn’t ready and the desk was understaffed, had to wait over an hour to get the car.Reviewed Jun 27 2024
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6.0
Car was in poor technical condition. Broken vents, loosing tire pressure, steering wheel vibrations while in freeway speeds.Reviewed May 4 2024
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6.0
My experience with Avis was fine. But my experience with Kayak was not. When I searched for a car rental, I found a number of cars available for roughly $150 a day. Then there was the "manager's choice" car at Avis, which was listed at $155.54 -- total. I naturally booked that, and received an email that appeared to confirm that the total price was $155.54. As it turned out, that was false, and I wound up paying $518.42. I am not happy about that. My only gripe with Avis is that I wound up renting an electric car, but received no advice about where to charge it. I ultimately tried two charging stations, one of which was going to take 12 hours to charge, and was nowhere near where I was staying, and the other one of which was a "fast charge" station that could only charge one car at a time, and it was in use. So I was never able to charge the car.Reviewed Mar 11 2024
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2.0
Pickup took over 1.5 hours Seemed very disorganized going downstairs to pick up the carReviewed Jan 27 2024
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