Guest reviews
Overall rating
7,4
Good
Based on 22 reviews
Cleanliness
7,8
Comfort
7,0
Pick-up/Drop-off
7,6
Value for money
7,0
Pros
"car was clean and nice."
(in 543 reviews)
"Dropoff was quick and easy"
(in 436 reviews)
"Staff is friendly and helpful"
(in 5532 reviews)
Cons
"There was no car available"
(in 368 reviews)
"Worst rental car experience ever"
(in 3805 reviews)
"Worst rental car experience ever"
(in 3860 reviews)
Recent reviews
Traveller rating
7
5
0
1
3
Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
great experience
airport location
quick and easy
picked up the car
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7,2
Pros: original drop off location changed but I found the new on OK
Cons: The car didn't have blue tooth and if I hadn't had a speaker with me, I would not have been able to play anything on my phone. Hum
review from
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10,0
Pros: The entire process was super easy. Highly recommend.
Cons: Really nothing
review from
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8,0
Pros: quick and easy
Cons: all good
review from
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8,4
Hi
Pros: The workers are very nice. Let me pick up the car sooner then reservation stated.
Cons: I picked to small of a car.
review from
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2,0
Terrible
Cons: Never was able to rent car at Tampa airport
review from
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6,4
Good overall.
Pros: Pleasant staff. Quick drop off.
review from
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10,0
Car rental from airport to home
Pros: No big lines
Cons: We had to return the car by noon because it was a Saturday
review from
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10,0
Pros: Upgrade
Cons: Nothing
review from
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2,0
Well I asked them if a friend could pick up my rental
Cons: On the phone they said sure your would need to provide Information and would have to pay with a debit or credit card. My friend called Enterprize to check ahead of time they Would except a debit card ( he’s used Enterprise before still has the same address) he was told sure no problem! Once he goes to pick up the car they tell him he needs a utility bill in his name! He’s suppose to be picking me up at the airport in a few hours! Not cool! You would think they would have all his info on a computer pull it up and say good to go!
review from
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10,0
One-Way, Pick Up in Venice, Florida
Pros: -Car -Personnel in Venice, FL -Rate -Flexibility
Cons: -The fact that the tank was half full and did not want to enter into the gasoline agreement; prefer to fill it back up before drop-off.
review from
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2,0
Unreasonable Conditions
Cons: Flew into Florida to buy a truck. The truck broke down and we were stranded at the repair shop with more business to do before we left. We needed a rental car for a day. Hertz didn’t have any drivers that could come pick us up. Enterprise said we had to have a LOCAL drivers license, and that the credit card couldn’t be tied to my bank account. Avis (online and reservation phone number said they were sold out of cars. We called the local Avis office directly and they did, in fact, have inventory to rent. Terms from Enterprise (local drivers license and credit card requirements) need to be made just as clear as minimum age and insurance when you make a reservation. Wasted A TON of time.
review from
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10,0
Excellent
Pros: This was my first time using kayak, I was a bit nervous. Everything went so smoothly I don't know why i never used it before. Prices were great and service was excellent.
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