Car Hire at Fort Myers SW Florida Intl Airport

Pros: I liked the price of renting.

Cons: Gas tank wasn't full. When I dropped car off the employees were inattentive and awkward. When I picked the car up, the gentleman assisting me said, "I think it's that car, but just walk around until you find it." It wasn't that car...and I proceeded to walk around for 10 mins. Dirty car.

Cons: Shuttle never came 20 minutes before they closed. Never got the Payless car. Rented from Avis instead.

Hours of shuttle not convenient

Pros: Efficient, courteous service

Cons: Difficult to change reservation to add an additional day. Also the shuttle to the airport did not start running until 7am and we had a 6am flight. Not good.

Cons: Return location was very difficult to find. Lack of signs regarding drop-off location. Car was dirty when picked up. Staff at drop-off location didn't care about the lack of signs.

Closed early. Left me high and dry.

Pros: Nothing.

Cons: I called the night before my pick up to tell them my flight wouldn't be landing until 10:30pm. They said they close at 11pm but would send out the last shuttle at 10:45pm. They suggested I call as soon as my plane landed. I did this at 10:30pm on the dot. No answer. I called and called and ran to the pick up area and was there by 10:40pm. Still no answer and no shuttle ever showed up. We had to Uber for $40. Called the next morning to see if we could pick up the car then, but they said our reservation was void after closing time the night before. I explained what happened and asked that they honor the reservation I had previously, but they said they could only make me a new reservation which would have cost $280. My previous reservation price was $69. We ended up walking into an Avis by our condo and got great service and a rental for $80. Payless is a terrible company with terrible customer service. I will NEVER rent from them again, and will make sure to let everyone I know about this experience.