Guest reviews
Overall rating
8,4
Excellent
Based on 72 reviews
Cleanliness
8,4
Comfort
8,5
Pick-up/Drop-off
8,3
Value for money
8,4
Pros
"The staff were very friendly."
(in 2108 reviews)
"Return was quick and easy."
(in 313 reviews)
"Overall very good experience though."
(in 548 reviews)
Cons
"Very poor customer service ."
(in 395 reviews)
"There were no cars available!"
(in 297 reviews)
"Long lines and slow service."
(in 920 reviews)
Recent reviews
Traveller rating
19
4
3
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1
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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4,4
Pros: Staff (other than roadside assistance (please see what could have been better section), was generally friendly & helpful.
Cons: Waited way too long (well over a three quarters of an hour) at the counter for pick up. Surely Budget must have at least a rough idea of how many renters will be at the counter at any given time, and should staff accordingly? Car had a tire pressure issue. Roadside phone assistance was useless. Operator was clueless. Ended up having to drive 30 miles each way to exchange the car. No compensation for gas or my time whatsoever.
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9,6
Pros: Friendly staff. Good car. Great value for money.
Cons: I think you did as well as one could expect.
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8,8
Pros: Yes and Yes.
Cons: Could have had more vehicle choices at the pick up location in Venice Fl
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8,0
Pros: Staff was excellent
Cons: The gas station where he suggested that I fill up,prior,to return was closed. Minor point but u asked!
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3,6
Pros: Fast , efficient
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10,0
Extremely satisfactory
Pros: Service in your Venice location was good. The car was clean and nicer than hoped for meeting all our needs for 6 passengers. Dropped car off day early on a Sunday after hours, haven’t heard anything from them yet of any issues with the dropoff so assume all went well as we expected. There was no wait as we were in town, not airport for pickup.
Cons: Would have liked more mileage included with our rental
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10,0
Satisfied
Pros: No complications, new car, excellent price
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10,0
quick, fast and with a smile
Pros: very efficient staff....in and out in a few minutes....good location and ample parking when returning the car....nice people and had a good feeling when I left
Cons: nothing...everything was just great...
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10,0
Perfect
Pros: Everythingnothing
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9,2
Venice
Pros: Quick and friendly service.
Cons: N/a
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8,8
Pros: Price and car
Cons: I didn't request insurance but Budget charged me
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7,6
Pros: Not enough people working to handle crowd. Workers were very efficient though
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