Guest reviews
Overall rating
5,0
Okay
Based on 969 reviews
Cleanliness
6,5
Comfort
7,0
Pick-up/Drop-off
7,3
Value for money
6,3
Pros
"Car was clean and new."
(in 1027 reviews)
"Returning the car was easy."
(in 858 reviews)
"Off airport shuttle and driver was excellent."
(in 467 reviews)
Cons
"Customer service is very poor."
(in 181 reviews)
"Windows filthy, car not cleaned."
(in 1100 reviews)
"The reserved car was not available."
(in 1136 reviews)
Recent reviews
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Find reviews that mention:
credit card
customer service
pick up the car
car company
shuttle from the airport
car insurance
car was clean
worst experience
rental place
horrible experience
car available
extra day
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4,0
Unorganized
Cons: The vehicle I reserved was not available.
review from
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10,0
Pros: Awesome people. Great prices. Clean reliable vehicle.
Cons: No complaints.
review from
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2,0
The car that wasn't there
Cons: "Reserved" online. It was not made clear that the company was offsite or that a credit card number was necessary to hold the car. Our flight arrived nearly 2 hours late. We took the shuttle to the rental counter only to realize Economy was in a different location. Called both the local number and the toll-free number and got no answer. By the time my phone calls caught up with me it was 12:30 am and the message was that they would hold the car until 10:00. So now we were stuck at Midway. Luckily we were able to rent anothe car but had to cram 6 adults with luggage into 1 car instead of 2 and had to pay a premium price. I would not use Economy again.
review from
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5,6
Pros: The employees of the company are friendly and helpful. The car was new and comfortable.
Cons: The company has a hidden "mandatory" roadside assistance fee of $100. It is NOT printed on any of the paperwork, nor or is there a notification when making the reservation on Kayak. It doubled the price of my rental, but there was 0 communication upfont. I reserve thru Kayak all the time and expect they would be disappointed in the hidden costs as well.
review from
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2,0
They didn't have a car for me on Thanksgiving!!
Pros: Nothing.
Cons: Worst company ever. Told me they gave out all of their cars the night before thanksgiving and they didn't have any car to give me for my reservation. Had to rent from Avis for $260.00 for 1 day when my reservation with Economy was for $70.00
review from
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4,0
Unorganized
Cons: The vehicle I reserved was not available.
review from
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2,0
The car that wasn't there
Cons: "Reserved" online. It was not made clear that the company was offsite or that a credit card number was necessary to hold the car. Our flight arrived nearly 2 hours late. We took the shuttle to the rental counter only to realize Economy was in a different location. Called both the local number and the toll-free number and got no answer. By the time my phone calls caught up with me it was 12:30 am and the message was that they would hold the car until 10:00. So now we were stuck at Midway. Luckily we were able to rent anothe car but had to cram 6 adults with luggage into 1 car instead of 2 and had to pay a premium price. I would not use Economy again.
review from
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5,6
Pros: The employees of the company are friendly and helpful. The car was new and comfortable.
Cons: The company has a hidden "mandatory" roadside assistance fee of $100. It is NOT printed on any of the paperwork, nor or is there a notification when making the reservation on Kayak. It doubled the price of my rental, but there was 0 communication upfont. I reserve thru Kayak all the time and expect they would be disappointed in the hidden costs as well.
review from
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2,0
They didn't have a car for me on Thanksgiving!!
Pros: Nothing.
Cons: Worst company ever. Told me they gave out all of their cars the night before thanksgiving and they didn't have any car to give me for my reservation. Had to rent from Avis for $260.00 for 1 day when my reservation with Economy was for $70.00
review from
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Where can I find Economy Rent a Car hire cars in Chicago?
4901 S Cicero Ave, Economy Rent a Car car hire
Address
4901 S Cicero AvePhone
+1 331 208 5100FAQs about hiring a car from Economy Rent a Car in Chicago
How many car hire locations does Economy Rent a Car have in Chicago?
Economy Rent a Car has 1 car hire location in Chicago. Take a look at our Economy Rent a Car hire location map to find the best car hires near you.
Does Economy Rent a Car have a car hire location at the airport: O'Hare Intl Airport (ORD)?
No (according to our data)
Does Economy Rent a Car offer shuttle or airport pick-up services from O'Hare Intl Airport (ORD)?
No (according to our data)
Does Economy Rent a Car have a car hire location at the airport: Midway Airport (MDW)?
Yes
Does Economy Rent a Car offer shuttle or airport pick-up services from Midway Airport (MDW)?
No (according to our data)
Does Economy Rent a Car have a car hire location at the airport: Greater Rockford Airport (RFD)?
No (according to our data)
Does Economy Rent a Car offer shuttle or airport pick-up services from Greater Rockford Airport (RFD)?
No (according to our data)