Pros: The staff was friendly and willing to help us, we had a great experience, the drop off staff at Louisiana Ave were extremely helpful
10.0 ExcellentDec 24 2020
Pros: All staff members were fantastic and helpfulCons: The price Paid $140 for two hours
9.6 ExcellentSep 17 2020
Pros: the staff (Tanisha?) was very friendly and personable when i picked up the vehicle. She also waited a few minutes after closing time for us to arrive. When i called and asked if we could return the vehicle to the airport, she was very accommodating and asked about how our visit was with our grandchild. She's a good representative for Hertz!Cons: The new location was hard to find as there wasn't a sign at the road or at the entry to the shopping center. A sign is needed at both i and the customer who followed me had a hard time finding the location. I understand this is a new location and perhaps there hasn't been time to install a sign, but it's needed. thanks.
9.6 ExcellentSep 13 2020
Pros: Staff was efficient and friendly at both pick up and drop off, which was different locationsCons: One way drop fee doubled my price. But it appears competitively priced. Would repeat this rental in the future
10.0 ExcellentSep 6 2020
Cons: Brittney, was a superStar
8.8 ExcellentAug 19 2020
Cons: Spare tire
6.4 GoodAug 3 2020
Cons: Had issues with booking company not putting flight confirmation on reservation so there was no car when i landed in waco,tx. Had to wait 2 1/2 hrs for family to pick me up leaving me stranded with 2 young children.had to get a refund for that reservation and pay for a new one out of dallas tx. still have not got the refund back its been 7 days or 5 business days
8.8 ExcellentJul 31 2020
Pros: The lady at the counter was extremely helpful and kind. I was glad she was there when I returned the vehicle so that I could thank her in person.Cons: I was disappointed that on my last day the tire pressure warning light remained on the entire way back. I did call Hertz and they said I could exchange the car in the Tulsa airport, but I decided to keep driving because the car felt the same and did not have a flat tire.
2.0 MediocreJun 22 2020
Pros: NothingCons: Had the car we requested available. This is on Kayak, not the rental agency.
9.6 ExcellentJun 7 2020
Pros: The staff for both pick up and drop off were very friendly and efficient.Cons: The inside of the car could have been cleaned better. There was something unidentifiable (hopefully just food) on the side of the driver seat. Other than that, the vehicle appeared to be clean.
Cons: Interior of car was a little dirty. Dirt/Mud of floor boards.
4.0 OkayNov 4 2018
Pros: Car was great on gasCons: Was charged for insurance I never requested and when I returned car, it was even registered in my name ..
7.2 GoodApr 15 2017
Car 4 hours late being availablePros: The car was great; price was very goodCons: Wife waited at rental store for over hour, left store and still didn't get a car until 4 hours past the agreed pickup time. They kept explaining why it happened and would not suggest any ideas for how to fix the problem (e.g., upgrades, discounts, etc,).
9.2 ExcellentMar 23 2017
Cons: The SUV was rather small for what we required/asked for.
3.2 MediocreMar 22 2017
Little things I was fine to overlook until droppinPros: The upgrade was nice but the entire point of renting a car (weeks in advance)was for better gas mileage.Cons: The entire point of booking with Enterprise was to get a car with great gas mileage. Instead I'm given a Tahoe. When picking it up the guy was nice but obviously in a hurry. I booked a small car for one has mileage and 2 because I hate driving bigger vehicles I just wind up with anxiety in small parking lots and traffic. But I get it, that's all they had left and yeah people are busy. When I got home I saw a bag sticking out from behind the driver's seat. When I reached in the pocket not only was it full of trash but I grabbed a used Kleenex...Then I start noticing the hair ties and tubes of chapstick under the backseat cupholder. I left everything there again justifying in my mind that maybe it was someones first day or yeah people get in too big a hurry and miss stuff sometime. I had planned to fill up the vehicle at the gas station by the airport before drop off, only to find out, they didn't carry flex fuel. So by the time I track down the special gas for the huge gas tank on the big vehicle I didn't want and get to the airport I've only got minutes to spare. As a first time renter and first time to this airport location I only saw one parking lot that said returns so I pull in and see all the enterprise spots are taken. Between the big vehicle, small parking lot, looking deadline, and fear of being charged an extra day. I grab the first spot I can so I can go inside and ask the person where I'm supposed to park it. No one was inside. I waited. Finally I of ahead and put the key in the drop box and was going try to call them from the car. As I'm walking out a guy asks if he can help me. He had nothing identififying he was with Enterprise so I just said no. Then he asks if I was returning a car I said yes only for him to blow up at me about where I parked without a chance to explain. He informed me that I did know where this other parking lot was and when I explained I tried to come in to ask him where it was supposed to go because I was trying to return it in time only for him to condesingly inform me that I knew about the 30 minute window. Again first time renter and was never informed of this but just like the parking lot he assured me I knew about. I offered then to go move the car since it was still within the window to try and appease his temper tantrum but was again met with hostility. Is it normal procedure to never be told a total as well? Again first time renter last time with Enterprise. I was willing to overlook a lot and was even pretty happy over all until this bully decided to take out his bad day on me. It took me a full hour to calm my nerves after this incident. I have never been treated this horribly anywhere and will not be back to this location or do business with a company that allows its employees to treat customers in such a manner. Seeing as how no one would tell me a total I have to put 1 star on value as that remains to be seen.
10.0 ExcellentFeb 22 2017
ExcellentPros: Friendly, fast service. Clean car. Drove like a dream. Easy drop off. Couldn't have been easier or more convenient. Great value as well!
HorriblePros: NothingCons: They never got the car I rented. Had to get one from another company
2.0 MediocreMar 13 2018
Pros: Nothing.Cons: hidden fees after prepayed, car was dirty and had dents they noted.
4.4 OkayJan 9 2018
Pros: Very nice man at deskCons: Car was pretty beat up and smelled funny when I received it
2.8 MediocreOct 25 2016
Cons: Agent was late for pickup and then after signing the agreement they did not have the full size car I requested so they gave me a midsize. 100 miles into the trip, the maintenance light comes on. Returning the vehicle I wanted to make sure I was not charged for the full size car and so their was an attempt to move it down to a midsize which took 15 minutes as they could not override the computer as I had already driven the vehicle.