Car hire at Austin Bergstrom Airport

Pros: Nothing. The whole experience was horrible.

Cons: Havv VG e employees there to help customers. There was nobody!

Pros: The car was clean and drop off was easy

Cons: I am active duty military on orders, I have rented cars thru numerous car rental agencies. When I arrived at budget they would not accept my military extension drivers license they said I could not drive the car!!! If I didn’t have my fiancé with me I would have been screwed. It was rude and they lack the ability to understand uniformed personnel extensions and the importance of accepting such extensions. I personally will never book with them again

Pros: At first glance I liked the size of the car but it could have been cleaner. There was something pink underneath the back seat which left a would get gross when the car got warm. Basically only liked the size of the car.

Cons: The back tires on the car were both bald. I literally slid into oncoming traffic Thursday night when it was raining with my son and two nieces in the car with me. I couldn’t figure out why the car sounded so loud, but once I seen the tires I understood. We were in town for a family members funeral so I had a lot on my plate. I truly never thought I should have to inspect the car for safety issues before pulling it off the lot. I’m extremely disappointed and upset by my experience. I also had ever charge added to my car rental once I got to the air port. My final bill was a complete shock and I was disappointed with being taken advantage of. As I said I was here for a close family members funeral so my emotions have been everywhere. When I sign up online for a care with an idea for a price and then return it for basically double after I was put in a vehicle which was dangerous I’m an extremely unhappy customer. I also had to stand and wait to talk to a manager. After waiting and watching him walk past me I literally had to call out to him for him to actually speak with me for literally nothing more to be addressed. I’m appalled by the way I was treated

Cons: No cars but lots of reservations. Ending up taking a Lyft to the hotel and getting a car at Enterprise downtown next day.

Cons: There was no inventory at time of pick up so the staff tried to downgrade the class of car I would receive. Long wait. Was charged an extra charge for fuel despite filling the gas at Exxon next to airport,

Pros: They eventually gave me a car. Reservation was for a mid size SUV, they offered me a four door pick up which O accepted.

Cons: Took over a hour to get car. Two clerk's for over 20 renters. Car was kind of beat up but it ran well and everything worked.