Car hire at Austin Bergstrom Airport

Cons: No one at Payless counter, sign said to go to Avis line. Very long, Short Staffed, went to National instead and got a car in 5 minutes.

Pros: Drop off was easy.

Cons: Long wait at pick up. They didn’t have the compact SUV and instead suggested I take a pickup truck. I was worried about the size and they assured me it was “small or midsize.” It was giant. I could barely get out of the airport parking lot and it was difficult to park throughout my trip. The back window wouldn’t close.

Cons: I paid for a small suv and received a compact for the same price. The worker repeatedly explained to me, “sorry sir that’s how supply and demand works.”

Pros: The car was clean and reliable.

Cons: I feel there is a scam going on with their gas policy. I declined their auto fill option which they marketed heavily to me. I filled up the tank a few minutes before dropping off the car, and on my car rental receipt they charged me $12.99 for 1.3 gallons of gas. They said it was full to 14 gallons at the time of rental and that I returned it with 12.7 gallons. I know that is not true, but of course I didn't save my gas receipt. I didn't have high hopes for getting my money back since I didn't save my receipt, but to my surprise when I called the representative offered to remove it immediately. He seemed all to familiar with my type of call. If I had to guess, I'd say this is a common practice for Payless and if you don't want to get cheated out of $12.99 you have to call and complain.

Pros: long line at booth with one attendant trying to cover avis budget and payless checkins. had to cancel because the wait would have made me late for my appointment.

Pros: The Avis and Budget people were fine When I had an issue and had to speak to a Payless person It may be the worst customer service experience I ever had I’m assuming they are going out of business and everyone there is just angry I would avoid using this company till they figure this out Whatever money you may save using them isn’t worth it

Pros: There was no staff available at the Payless at the Austin airport. Staff at the Austin airport was rude and clueless. It took 1.5 hrs for the Budget rental agency to find a car for me. Instead of promised Chrysler 200 or similar car, they offered a 10 seater van or a pickup truck. inappropriate opti

Cons: Never take any deal from Payless

Pros: Drop off was easy.

Cons: Pick up! We had to walk all way down to end of counter just to see a very small sign that said to go to get in line at Hertz.

Cons: Austin has a system of toll highways and the rental person assured me I needed a toll pass for my travels to Kerrville and back when I showed them my route on the map. This added over $50 to the rental. The road to Kerrville is NOT tolled and toll roads are easily avoided in Austin. I felt swindled.

Pros: easy pick-up.

Cons: Charged me extra day, without letting me know.

Pros: Nothing. Was at Austin on business. Redirected us to budget. Where the line was an hour long. Waste of money. We went with Alamo in the end. Much better service.

Cons: Don’t redirect people to a long line. If you rent from Payless. Have an attendant at Payless.

Pathetic

Cons: Booked a car and there was nothing available when I got to the counter, although I had a booked confirmation. The agent did nothing to help told me I was just out of luck. Horrible customer experience, and I had to book an Uber at $125 to get to my destination even though I allegedly had a car. Horrible customer service!!

Long wait at counter, undesirable "upgrade"

Pros: Price

Cons: The Payless counter was closed with sign saying "go to the Budget counter". The Budget counter said "go to the Avis counter". There was a long wait at the Avis counter. Then, they were out of Payless sedans. They wouldn't give me a Budget sedan or an Avis sedan. Instead, they "upgraded" me to a pickup truck. Which is a lot worse than a sedan for a family. Our luggage was crammed in the back seat around our daughter. Very uncomfortable for her!

Very unorganized

Pros: Nice people at Avis

Cons: Upon arrrival no desk attendant. Then when going to Avis had to wait very long to only be sent to three different stalls where none of them contained a car. Upon return no record of my rental was in the system. 4 different employees had to get me a Receipt which never happened.

Still don't know what's going on

Cons: I reserved a car, and there wasn't one available when I got there, so I had to pay $10+ more per day. Now, I've been home for a week (and returned the car) and still haven't been charged or received any communication from Payless to show that the charge was closed out. This is SO frustrating!

Disaster Rental in Austin

Cons: We had 20 people in line before us and two clerks. Waited an hour. No clerk at Payless it was combined with Budget. No other car rental had a line. Signage was poor. No one on staff on third floor garage to ask for guidance. Terrible experience.

If you’re ok with zero customer service...Payless!

Pros: The car ran.

Cons: Pickup happened through a different brand’s counter that had a line that was an hour long. They don’t actually employ anyone , they just outsource to other brands. During pickup there was no one to talk to to confirm that dings already on the car were present or that the car came to us with half a tank of gas or that the dashboard said “change oil soon” and had the check engine light on. This is after being offered a minivan when I booked an SUV. No... it’s not ok... drop off was similar. There is no one in the garage to hand off the car to. You just leave it with your contract and key inside (per the unoccupied booth window sign). When I got home I called to confirm the car was received ok and on time. The hotline said no it wasn’t and my contract was still open. They gave me the number of the local rental desk. I called got the hotline again. They inform me that it means the desk is busy if it transfers to them. Can you transfer me to the local deal? No. Can I speak to your manager? No. Just keep calling. All day? Yes. Seriously. After calling several times a call center lady put in a ticket. I got an email back saying the car was received that morning four hours after I dropped it off. I can’t. I just can’t. Worst customer service, ever.

Cons: Car reservation was for Full size SUV since we had 5 people. No Car upon Arrival for 2 hours then they assigned us a mid size SUV. Upon filing out paper work and going into parking lot for 30 min only to be find spot -- and No Car in spot. Back in line for 30 min then Reassigned a third car. Before we could get into thid car, it was reassigned to an Budget Prefered Customer, Finally hours later we were issued a standard 4 seat Chev with 27,000 on it. -- A real peace of junk, how the hell we got 5 people and luggage into this car I dont know. One was a federal Judge. You might her from him. I travel alot. I think you need to pay the $ 124 tab on this one -- at a minimum. Dr RT Calloway Conf # 06735530US4