Car Hire at Austin Bergstrom Airport

Cons: There was no inventory at time of pick up so the staff tried to downgrade the class of car I would receive. Long wait. Was charged an extra charge for fuel despite filling the gas at Exxon next to airport,

Pros: They eventually gave me a car. Reservation was for a mid size SUV, they offered me a four door pick up which O accepted.

Cons: Took over a hour to get car. Two clerk's for over 20 renters. Car was kind of beat up but it ran well and everything worked.

Pros: Drop off was easy

Cons: Customer service was poor when I picked up the vehicle. Staff seemed more interested in visiting with each other than getting my paperwork done. Although I booked the vehicle 3 months in advance, I was first told the larger SUV I booked was no longer available and they only had smaller SUV's.

Pros: nothing.

Cons: i can't speak to the condition of the car, but i ended up renting elsewhere b/c the budget line at the airport was endless and you had ONE person serving us. i traded off the hour wait and went to a new company.

$300 for a 24-hour rental? Right on!

Pros: The vehicle didn’t break down and it took my family from point A to point B. That’s about the only positive about the experience.

Cons: It took nearly an hour to get the vehicle. I guess on saturdays at the airport they don’t expect any business since there were only 3 staff covering for 2 rental companies. I stood in line for almost an hour. The staff at the desk spoke so softly I could barely hear him, I guess I didn’t hear him when he added the pre-paid tank of gas for $90 which I’ve never opted for. The vehicle reeked of cigarette smoke which gave my kids a headache. I would have asked for an exchange, but after waiting as long as we did for the vehicle we decided it wouldn’t be worth the wait. As long as I remember this experience is associated with Budget car rental I won’t be using them again.

Cons: Trouble checking in,car not in correct space where told to pick up.