2.0 MediocreJun 7 2021
Pros: I need to have this refunded. I have no idea how to contact Kayak customer service but I never picked up the car so I need this refunded. thanks in advance.
2.0 MediocreApr 9 2021
Cons: Terrible customer service. Had a completely flat tire 6 miles away from pick up. Lost too much time waiting to get the tire fixed. Was told I would receive a discounted charge, instead I received additional charges. Tried several times to get this resolved. Horrible!
2.0 MediocreMar 1 2021
Cons: Hidden fees
10.0 ExcellentFeb 1 2021
Pros: Yes, that was all goodCons: There was a huge line to pick up the car. You had only 1 person at the Hertz counter and several people waiting so it took quite a while. Also, I had to walk a long way with my heavy suit case to where my car was parked.
8.0 ExcellentFeb 1 2021
Pros: Absolutely!Cons: Seems counter productive to have your checkin counter closed due to Covid. Limiting staff. Then have people stand in line for an hour breathing each other's breath. Wouldn't it make more sense to move the people through as fast as possible to limit exposure?
2.0 MediocreJan 1 2021
Pros: The person who performed my rental transaction was very helpful. However, when I walked all the way to space 25 there was a different car in that spot. I had to schlep all of my bags back into the building and stand in line again. The counter person was apologetic and said someone must have put the wrong car in the slot. She reprinted the papers and even walked outside to give them to me. I liked the friendliness of the employee who checked in my car for return on 12/31. There was a wonderful woman in the security booth who checks cars out. I saw her again when I returned my rental on 12/31. But I don’t think she works for Thrifty.Cons: I am so fed up with Kayak and Thrifty car rental at Austin airport! I received an email confirming a cost of $184 +$79.52 taxes = $263.52 due at pickup. However, I was charged $300.36 at pickup and didn’t realize the discrepancy until an hour after I rented the car so immediately tried calling the airport counter, 512 530-6811, about 15 times but never got an answer, just a recording saying all employees are busy helping other customers. I tried calling Thrifty, 800 334-1705, but was told I have to go to counter to dispute charges. I am over an hour away from the Austin airport! On 12/30, I called Thrifty and after 19 minutes on hold, Anna told me I need to call the airport directly and gave me a number to call, 512 225-2815. When I called that number, a recording came on saying mailbox is full and it disconnected. I called back and was told by Lilah that I need to go to the airport counter. I asked to speak with a supervisor. I was placed on hold and music played while I waited, for approximately 30 minutes. Then the music stopped but I was still connected. (50 minutes). (I recorded the entire hour). I started recording the calls at 12:49pm. At 2:01pm I finally hung up. I got nowhere and apparently was still connected to Thrifty because the minutes on the line were still adding up, but there was no sound. Obviously it was pointless to continue on hold. By the way, the car I rented was possessed. There was an amber light next to the driver’s side window that flashed 80% of the time for no apparent reason. It was very distracting and annoying. Also, the bright beams would go on and off by themselves so drivers coming toward me and drivers in front of me probably thought I was intentionally flashing my bright lights at them. And when I intentionally turned on the brights, sometimes there was a delay so when I needed them they weren’t on, which is a serious safety issue. In addition, although it didn’t affect road visibility, one of the daytime headlights was burned out. Today, 12/31, I returned the car. Instead of going on my way after the agent handed me my all-clear receipt, I couldn’t just leave. I still needed to go to the counter. I had to schlep my bags a long way to get to the building and when I got there, the line was horrendous, with only two agents working. After waiting in line for 25-30 minutes, I was advised by Kim that I should have gone to the counter BEFORE I returned the car because now it was too late to do anything. WHAT??? So I’m still not done with this nightmare car rental. I will contact my credit card company and dispute the charges and I will attach a copy of my email with the quoted price and expose Thrifty’s fraudulent practices. I learned a valuable lesson. Don’t use Kayak or Thrifty ever again.
4.4 OkaySep 13 2020
Pros: Drop off was very easy, car itself performed well.Cons: LIne to get car was extremely long. it was moved to hertz counter that had only 2 people working and at least 30 people in line. When we picked up the car it had a certified clean label on the door which was a joke. Dog hair everywhere in the car - stuck to steering wheel, etc. A bottle of CBD oil in the cupholder with dog hair stuck to it. Passenger side dashboard was filthy like someone put their dirty feet/shoes up on it. Clearly no one cleaned or wiped it down at all. if we weren't in a hurry and hadn't already stayed in line for an hour we would have rejected the car.
3.6 MediocreSep 8 2020
Pros: It was utterly disappointing to see that the reservation counter was closed at 11:00pm when I had the reservation to pick up at 11:00pm. on 9/4/20. I left multiple voice messages to the manager on duty but no one had a courtesy to call back ever! The reservation should NOT have been allowed to start with if the counter is closed at the time of pick up. Also, the local Thrifty airport contact phone number informs that the. counter is opened at the Austin Airport till Midnight!!. I had to spend another hundred dollars, come back again the next morning to pick up my rental vehicleCons: Provide compensation for the inconvenience and better communication on the reservation and the counter hours of operation and the availability of the cars
2.0 MediocreMar 21 2020
Cons: a refund or credit for Coronavirus cancellation.
8.4 ExcellentFeb 19 2020
Cons: I was surprised by all the charges at the airport. It ended up so much more expensive than I thought. Staff were excellent but it just cost too much