4.0 OkayApr 5 2021
Pros: Drop off easy. It was not open. Pick up the staff were poor. I rented a SUV, they tried to give me a minivan. When I told the clerk this he ask me in a rude manner why I needed an suv. He then switched my to an suv gave me the keys and told me the car was outside to the right. 5 mins later I came back in and informed him that there were no vehicles fitting his description to the right. I informed him that there was a vehicle fitting that description at the left of the building.. at which he said then that's the one. This is the first time that I have rented a car (with the exception of at an airport) where a staff member did not walk me to the car did a basic inspection.Cons: Greet the customer like you would like to be greeted, show the client the to the vehicle and give a brief tutorial of some basic functions - like starting the car, adjusting the seat, the mirrors, - just some basic safety functions. It shows you care and perhaps the next time the client rents a car she/he may remember the professionalism at this dealer and price point would not be the only consideration in renting a car.
10.0 ExcellentSep 2 2020
Pros: Staff was great, very friendly.Cons: location is hard to find
10.0 ExcellentJun 27 2019
Pros: The staff was friendly and very informative. The car was clean, good in gas.Cons: The car tires pressure was low.
2.0 MediocreSep 10 2018
Pros: Terrible customer serviceCons: Terrible customer service
10.0 ExcellentMar 21 2018
Pros: Car was exactly as expected, ran well, no problems; friendly helpful service people, no difficulties or delays.
10.0 ExcellentOct 5 2017
Truckin!Pros: Great Toyota Tundra Pick Up Truck needed for a business opportunity. Located 3 miles from my office, very convenient. Enjoyed the Sirius XM radio stations.Cons: I had to return it.
10.0 ExcellentSep 20 2017
Professional experiencePros: Quick, and clear on issues.
10.0 ExcellentAug 22 2017
Best car rental experiencePros: Great people, upgraded to a Land Rover.Cons: Nothing
10.0 ExcellentJun 13 2017
Jetted around in our Jetta!Pros: Friendly staff. Zoom! Zoom!
2.0 MediocreMar 21 2017
Horrible, wouldn't recommend renting from herePros: NothingCons: One of the worst rentals I have ever had. I travel for work, rented an economy car (am a hertz gold plus member as well) and ended up getting a little Yaris that wouldn't go over 60 mph. The doors had to be locked from the inside. Absolute nightmare. When I took it back after the rental was complete, the agent asked how things were and I told him what was wrong with the car. He was so nasty and argued with me for 10 minutes stating that a Yaris isn't supposed to go over 60 mph. I'm disgusted. He was so rude. I have never heard of a car, especially in America, not able to go over 60 mph. This is a first world country. Horrible experience hertz. I won't rent with you again.