Car hire at New Haven Tweed-New Haven Airport

Terrible customer service and no support

Pros: The vehicle was nice.

Cons: Check in took forever. I was given the wrong car, had to argue and show the receipt from my reservation to finally be given the right vehicle. When I went to return it there was no one there and had to wait for over an hour for them to come back. I was charged an extra day and when I told them about it they said they already put it through and I would have to talk to customer care to get it refunded. So I called customer service who then told me it sounded like a legit charge and didn’t believe me that the check in and check out was that bad, asked to talk to a manager and waited on the phone for 15 mins for the guy to come back on and tell me there wasn’t one available and they would call me back. I still haven’t heard back. Worst customer service of any company I have ever dealt with.

Didn't have car I reserved

Pros: The agent attempted to upgrade the vehicle type because they didn't have any standard size cars to an SUV. He also offered to let me go to another Avis and pick up the correct vehicle type

Cons: They didn't have the type of car I reserved and they originally tried to give me an older compact vehicle. I didn't want an SUV because we were traveling a long distance.

Cons: I was only one hour late to return it because of the traffic jam. They charge me another day's fee!!!

John

Pros: Despite having a resevervation and phoning ahead, no car was available. The representative behind the desk was both rude and worthless. Thankfully Budget had a kiosk next to the Avis, and we rented through them.