New Haven car hire reviews and directory
Budget![agency]()
Best rated
7.3 Good (58 reviews)
3 locations in New Haven
Budget
Locations in New Haven
155 Burr Street+1 203 468 5704
| Monday | 10:00 - 14:00 |
| Tuesday | 10:00 - 14:00 |
| Wednesday | 10:00 - 14:00 |
| Thursday | 10:00 - 14:00 |
| Friday | 10:00 - 14:00 |
| Saturday | 10:00 - 14:00 |
| Sunday | 10:00 - 14:00 |
170 Olive Street+1 203 786 6584
| Monday | 09:00 - 18:00 |
| Tuesday | 09:00 - 18:00 |
| Wednesday | 09:00 - 18:00 |
| Thursday | 09:00 - 18:00 |
| Friday | 09:00 - 18:00 |
| Saturday | 08:00 - 16:00 |
| Sunday | 08:00 - 16:00 |
50 Union Avenue+1 203 782 0082
| Monday | 08:00 - 16:00 |
| Tuesday | 08:00 - 16:00 |
| Wednesday | 08:00 - 16:00 |
| Thursday | 08:00 - 16:00 |
| Friday | 08:00 - 16:00 |
| Saturday | 08:00 - 16:00 |
| Sunday | 08:00 - 16:00 |
4.0 OkayJan 6 2021
Cons: They could not find my car after dropping it off after hours. The car was not as clean as it could be and the price was way too high.
5.6 OkaySep 9 2020
Pros: Car was a good option, clean and pretty new. No issues with the car.Cons: Pick up and drop-off were rough. Both took nearly an hour due to short staffing. The one staffer at pickup wasn't wearing a mask even as he cleaned the car, which he only did after we showed up to pick it up. At drop-off, waited 45 minutes just to hand over the agreement slip after exiting the vehicle.
10.0 ExcellentAug 20 2019
Pros: Everything was great, picking up and dropping off were very easy. The car was in excellent condition and cleanliness was great.Cons: Not sure why I had to pay 22 on kayak and then the whole rental amount at the rental agency. I was under the impression I was paying some “due now” and would pay the rest at pick up. Kayak, please explain?
10.0 ExcellentNov 25 2018
Patrick, the manager is greatPros: Patrick, the manager at Union Station made the whole expense pain free
2.4 MediocreAug 16 2018
NEVER USE BUDGET IN NEW HAVENPros: NOTHINGCons: Overpriced and a total rip off. The staff wouldn't work with me to make changes and when I saw a much cheaper price for the same car at the same place, he wouldn't honor it.
9.6 ExcellentAug 8 2018
Usually use Enterprise, but Budget was great!Pros: Patrick was excellent. He gave us the best price. We were treated well and everything went smoothly. We were concerned because of past poor reviews, but all was super.Cons: Car interior needed a more thorough cleaning, but I like everything really clean. Car indicator said it was due for maintenance and oil change. It was a newer model and we had no issues while driving.
4.4 OkayApr 3 2018
No flexibiltyCons: We had a situation arise where we needed to return the car a day early and found very little flexibility from the Budget location where we dropped off. Customer service was also not helpful in finding us a solution without charging us a $200 one way fee for a situation out of our control. Luckily the location we did go to to return the car a day early was understanding. Kudos to the Logan Airport location.
10.0 ExcellentJan 22 2018
Great to be able to rent a car at the New Haven Train StationPros: Quick and efficient check in and check out, and very convenient location!Cons: I should have asked where the button to open the gas cap was - took me 10 minutes to find it at the gas station!
8.8 ExcellentDec 2 2017
Pros: I liked the price the best. And the options of car size.
5.2 OkayNov 26 2017
OverchargedPros: The salesperson included addition insurance that I did not ask for, as well as doubled the young renter fee that was already on the reservation.Cons: See above. My $355 reservation ended up being a $490 charge.
Hertz![agency]()
7.2 Good (53 reviews)
1 location in New Haven
Hertz
Locations in New Haven
1 George Street+1 203 777 6861
| Monday | 07:30 - 18:00 |
| Tuesday | 07:30 - 18:00 |
| Wednesday | 07:30 - 18:00 |
| Thursday | 07:30 - 18:00 |
| Friday | 07:30 - 18:00 |
| Saturday | 09:00 - 18:00 |
| Sunday | 10:00 - 14:00 |
2.0 MediocreJun 30 2020
Pros: Nothing Car was dirty took me 45 min to clean it during COVID esp unacceptable previous contract was in glove compartment that says alot drop off was closed for 3 mos had to go to airport as a last resortCons: Everything car should be clean. We are in the middle of a pandemic. they gave us a drop off that has been closed fo 3 mos again unacceptable. nobody answers your phones this was a horrible experience
10.0 ExcellentJan 31 2020
Pros: The staff was very helpful. Car was clean and ready.Cons: The location is a little small so it's tough to pull in and out of the location but that's just nit picking because I have nothing else bad to say lol
4.8 OkayJul 8 2019
Pros: Staff was polite.Cons: Staff was slow, distracted and ended up giving us the contract paperwork for a different car than the one we were given, this caused us problems we had to exchange the car on 4th of July because of a flat tire. We had to just rent another car. Spent almost an hour and 15 minutes picking up the car
6.8 GoodJun 11 2019
Pros: Car was excellent, clean, drove very wellCons: At the time of pickup the attendant took every opportunity to upcharge me on extra features as if they were standard or required. Was confusing and dishonest, had me sign off before even seeing an itemized list. Did not even realize she enrolled me for expensive add-ons until it was done
9.2 ExcellentMay 25 2019
Pros: It was convenient that Hertz picked us up from our home for the rental pick-up.Cons: The drop-off time was quite long (20+ minutes), which seemed excessive. We also didn't get dropped off the same way we were picked up before our rental.
9.6 ExcellentJan 31 2019
Pros: Staff was super friendlyCons: Space is a little cramped, and the lot itself is very packed in
2.0 MediocreJan 7 2019
Misinformation and additional fees!Cons: KAYAK does not take in account the additional fees applied by Hertz when under the age of 25 in the United States. I had specified my age correctly on the website and was under the impression that everything had been paid. Once I had arrived at Hertz the day of pick up another $500 plus fee was required. Ended up cancelling the rental and will be asking for a refund.
8.0 ExcellentAug 25 2018
Pros: Car was an upgrade. Service was friendly. Return was easy.Cons: Herz computer sysrem was playing up. Herz would not sell me public liability insurance separately from CDW and premium assistance, contrary to what Herz website had suggested. I had wasted $$$ buying CDW insurance separately earlier in the transaction. Herz now only offers $1 million public liability cover. (I think it used to be $8 million). This is still better than most other rental compabies.
10.0 ExcellentJun 3 2018
Pros: Employees at this location are fantastic!
3.2 MediocreMay 21 2018
Cons: Car was not cleaned. Customer service on her cellular (personal call) while taking care of me. Very rude
National![National]()
8.6 Excellent (9 reviews)
2 locations in New Haven
National
Locations in New Haven
155 Burr St+1 203 468 5725
| Monday | 12:00 - 17:00 |
| Tuesday | 10:00 - 14:00 |
| Wednesday | 10:00 - 14:00 |
| Thursday | 10:00 - 14:00 |
| Friday | 10:00 - 14:00 |
| Saturday | 00:00 - 00:00 |
| Sunday | 00:00 - 00:00 |
290 State St+1 888 826 6890
| Monday | 00:00 - 00:00 |
| Tuesday | 00:00 - 00:00 |
| Wednesday | 00:00 - 00:00 |
| Thursday | 00:00 - 00:00 |
| Friday | 00:00 - 00:00 |
| Saturday | 00:00 - 00:00 |
| Sunday | 00:00 - 00:00 |
10.0 ExcellentAug 20 2016
Pros: Convenient, good price for dropping car at different location
Enterprise![agency]()
6.9 Good (17 reviews)
3 locations in New Haven
Enterprise
Locations in New Haven
155 Burr St+1 203 468 5725
| Monday | 12:00 - 17:00 |
| Tuesday | 10:00 - 14:00 |
| Wednesday | 10:00 - 14:00 |
| Thursday | 10:00 - 14:00 |
| Friday | 10:00 - 14:00 |
| Saturday | 00:00 - 00:00 |
| Sunday | 00:00 - 00:00 |
2 Amity Rd+1 203 397 4999
| Monday | 07:30 - 18:00 |
| Tuesday | 07:30 - 18:00 |
| Wednesday | 07:30 - 18:00 |
| Thursday | 07:30 - 18:00 |
| Friday | 07:30 - 18:00 |
| Saturday | 09:00 - 18:00 |
| Sunday | 00:00 - 00:00 |
408 Crown St+1 203 789 2252
| Monday | 07:30 - 18:00 |
| Tuesday | 07:30 - 18:00 |
| Wednesday | 07:30 - 18:00 |
| Thursday | 07:30 - 18:00 |
| Friday | 07:30 - 18:00 |
| Saturday | 09:00 - 18:00 |
| Sunday | 09:00 - 18:00 |
6.0 GoodOct 27 2020
Pros: Good experience. Except needed the car for several more days. Non available at the time. Had to go with Budget rental for the additional time needed.
3.2 MediocreAug 15 2020
Pros: Staff was friendly and helpfulCons: Car was dirty, gas tank was empty, no one there when car returned during business hours
9.6 ExcellentOct 12 2019
Pros: Drop of super easy and close by. Staff were friendly and efficientCons: No one was at the return counter when I returned the car, I don't like doing this because if there is an additional charge it is hard to argue
6.8 GoodJun 21 2019
Pros: Drop off was very fast.Cons: The car we reserved was not there and they had no others like it. Had to give us a smaller vehicle.
2.0 MediocreMar 6 2019
Pros: A Service with a smile in the nicest wayCons: Nothing
10.0 ExcellentApr 11 2017
Great service nice people.Pros: Quick and efficient notingCons: Nothing.
4.4 OkayMar 15 2017
Pros: I like that this time the agent was straight forward with us when we got the car. The car also reported low tire pressure about 3 days in, probably due to the sudden drop in temperature. The agent at Enterprise put some air in and cleared the message.Cons: Due to inclement weather, the whole city was under traveling ban and parking ban on the day I was supposed to drop off the car (Tue 3/14/2017). Thus, I called 1 day prior (3/13/2017) when they issued the ban to check if Enterprise would be open at all (I suspected not), and if they weren't open how could I drop off the car on the scheduled date. They said they would charge me an extra day despite the fact that over that day, nobody would be able to rent that car anyway, so they're not suffering from any extra revenue loss. So much for "treating customers like family in a corporate world." It is all about them making money...
2.0 MediocreNov 19 2016
Terrible ServiceCons: The cars were not available when we arrived and they said it would take "at least another hour." We had to switch companies and it cost us several hundred dollars more. It was a terrible experience.
Avis![agency]()
6.7 Good (18 reviews)
3 locations in New Haven
Avis
Locations in New Haven
155 Burr Street+1 203 466 2847
| Monday | 10:00 - 14:00 |
| Tuesday | 10:00 - 14:00 |
| Wednesday | 10:00 - 14:00 |
| Thursday | 10:00 - 14:00 |
| Friday | 10:00 - 14:00 |
| Saturday | 10:00 - 14:00 |
| Sunday | 10:00 - 14:00 |
170 Olive Street+1 203 772 6626
| Monday | 09:00 - 18:00 |
| Tuesday | 09:00 - 18:00 |
| Wednesday | 09:00 - 18:00 |
| Thursday | 09:00 - 18:00 |
| Friday | 09:00 - 18:00 |
| Saturday | 08:00 - 16:00 |
| Sunday | 08:00 - 16:00 |
50 Union Avenue+1 203 624 2161
| Monday | 08:00 - 16:00 |
| Tuesday | 08:00 - 16:00 |
| Wednesday | 08:00 - 16:00 |
| Thursday | 08:00 - 16:00 |
| Friday | 08:00 - 16:00 |
| Saturday | 08:00 - 16:00 |
| Sunday | 08:00 - 16:00 |
10.0 ExcellentJun 30 2020
Pros: Great choice of cars--thank you!
5.2 OkayOct 6 2019
Pros: The New Haven staff member was not helpful. He did not explain to me additional charges that were added to my bill before he charged me and then was not helpful in helping me sort out a better course of action.Cons: The company could be more transparent about their fee structures online vs in the store. The company could make their workers feel more valued.
7.6 GoodAug 24 2019
Pros: Smooth transaction. Friendly helpful staff.Cons: Car was not clean when we received it. Windshield had dead bugs on it and interior needed a vacuum and wipe down from some drink spills.
10.0 ExcellentOct 8 2018
Best car rental experience everPros: I chose Avis after I missed getting to New Haven in time to pick up my car from Hertz. Hertz told me I would have to pay $170 more if I picked up the car the next day, plus I would have had to Uber around until then. Avis had a car for almost the same price I had originally been paying with Hertz, their office was right in the train station, and they were open 2 hours later than Hertz! Reserved and picked up the car within minutes. It was a Toyota Corolla and worked great! Everything from checkin to checkout was smooth sailing. I’m going with Avis from now on whenever possible.
4.0 OkayJun 25 2018
Terrible customer service and no supportPros: The vehicle was nice.Cons: Check in took forever. I was given the wrong car, had to argue and show the receipt from my reservation to finally be given the right vehicle. When I went to return it there was no one there and had to wait for over an hour for them to come back. I was charged an extra day and when I told them about it they said they already put it through and I would have to talk to customer care to get it refunded. So I called customer service who then told me it sounded like a legit charge and didn’t believe me that the check in and check out was that bad, asked to talk to a manager and waited on the phone for 15 mins for the guy to come back on and tell me there wasn’t one available and they would call me back. I still haven’t heard back. Worst customer service of any company I have ever dealt with.
10.0 ExcellentMar 29 2018
Pros: Excellent economical and good service
6.8 GoodJan 23 2018
12 passenger vanPros: Unlimited mileageCons: Rear seats not very comfortable for a long trip
2.0 MediocreSep 17 2017
The place is no longer there!Cons: The rental doesn't exist any more.. There is a construction site instead...
4.0 OkayAug 29 2017
Didn't have car I reservedPros: The agent attempted to upgrade the vehicle type because they didn't have any standard size cars to an SUV. He also offered to let me go to another Avis and pick up the correct vehicle typeCons: They didn't have the type of car I reserved and they originally tried to give me an older compact vehicle. I didn't want an SUV because we were traveling a long distance.
2.0 MediocreJul 20 2017
Cons: I was only one hour late to return it because of the traffic jam. They charge me another day's fee!!!
Sunnycars![Sunnycars]()
2 locations in New Haven
Sunnycars
Locations in New Haven
155 Burr Street
290 State Street
Recent reviews
Easirent![Easirent]()
1 location in New Haven
Easirent
Locations in New Haven
Tweed-New Haven Airport
| Monday | Invalid date - 23:59 |
| Tuesday | Invalid date - 23:59 |
| Wednesday | Invalid date - 23:59 |
| Thursday | Invalid date - 23:59 |
| Friday | Invalid date - 23:59 |
| Saturday | Invalid date - 23:59 |
Recent reviews
Thrifty![Thrifty]()
1 location in New Haven
Thrifty
Locations in New Haven
2260 Whitney Avenue+1 203 466 0439
| Monday | 08:00 - 16:00 |
| Tuesday | 08:00 - 16:00 |
| Wednesday | 08:00 - 16:00 |
| Thursday | 08:00 - 16:00 |
| Friday | 08:00 - 16:00 |
| Saturday | 08:00 - 16:00 |
Recent reviews
155 travellers who hired a car in New Haven gave the car agency they used an average rating of 7,2
Car hire locations in or near New Haven
Good to know
Most popular car type | Mini |
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When to book a car hire in New Haven
Average daily price per month
Car hire prices as pick-up date approaches
Top tips for hiring a car in New Haven
- Book your car hire in New Haven at least 4 days before your trip in order to get a below-average price
FAQs about hiring a car in New Haven
Based on ratings and reviews from real users on KAYAK, the best car hire companies in New Haven are Budget (7,3, 67 reviews), and Hertz (7,2, 56 reviews).
The average price of fuel in New Haven is R160,37 per litre over the past 30 days. Filling up a tank of fuel costs between R1 924 and R2 566, depending on the car size.
Mini (Chevrolet Spark or similar) is the most frequently booked car hire type in New Haven.
Car hire companies onsite at John F Kennedy Intl airport include Dollar, Hertz and Thrifty.
Car hire companies that offer shuttle or pick-up services from John F Kennedy Intl airport to off-airport locations include Dollar, Hertz and Thrifty.
Take a look at our extensive car hire location map to find the best car hire deals near you.
A Mini car hire in New Haven costs R577 per day, on average.