New Haven Car Hire

Cons: THAT I COULDNT USE A DEBIT CARD.

Cons: Somewhat limited hours on weekends, but workable.

Cons: - they were only open until 2pm on Sunday - they pushed too hard for me to get the rental insurance - they don't have a local phone number, and you can't reach a human on the 800 number.

Cons: There was only a tiny little sign in the front door that said Alamo. I never would have known that this was the drop-off location if Waze had not directed me here. No signage indicating where to leave the car. Improvement needed.

Cons: Only thing the smell from previous user very stagnant order the manager did spray before we got in but smell lingered on for duration of time we had it

Cons: Everything was great; no complaints. I would highly recommend this place to anyone.

Cons: I wish the pick up at the train station was open later than 7 PM. I had to take cab to the New Haven airport to get car.

Cons: The car was not clean and reeked of cigarette smoke. Check engine light was on. When I returned it the airport was closed and there was no apparent place to drop the keys.

Cons: The rate on our car was nearly $500 for 4 nights. It was a Toyota Corolla that wasn't in all that good of shape. I made a mistake, and was looking at rates for $250 for the same period from Budget, but the location was off-premise and away from the airport. I feel burned on this one and will not be doing business with Budget again.

Cons: The car insurance was expensive!

Cons: The car wasn't ready when we got there and the person working there said he didn't have to honor the budget rental. He also said we needed to just wait until a car becomes available. When I asked him how long do we have to wait for. He said 10 mins, 1 hour, 2 hours who knows. Yep, this actually happened. Really bad customer service.

Cons: The car made a weird sound the whole time I was driving it. Also, the return staff when we arrived was awful. It was snowing so we were going to be a couple minutes late returning the car. When we called to ask if this was okay, because we had to get gas, the woman who picked up the phone was awful. She was so mean, so unhelpful and an all around grouch. We ended up returning the car with half a tank of gas because we were nervous the place would be closed. We were charged $9.90 a gallon because this woman had no heart or patience.

Cons: No complaints

Cons: Space is a little cramped, and the lot itself is very packed in

Cons: None.

Cons: The Hertz staff was VERY pressur-y in trying to get us to sign up for their coverage plan even though we were already covered.

Cons: Brake system was almost out of order, when I was on the way of my traveling. It was dangerous situation. So, I had to return toward Hertz. rent car. after all, my schdule was so mixed up. I wish that Hertz have to repair and ready all mechanic issue well including brake system.

Cons: You shouldn't be able to make a booking for the exact time the place closes. I made a booking for 1pm. Was running 10 min late, called and they had closed. Trying to get my money back. Had to book through a different company.

Cons: Car was not clean and smelled stale. Gas tank was not full, even though rental agent said it was and noted on agreements. Called to see if I could pick up early and was told yes, however when I got to the rental location 2 hour ahead if pickup reservation was told would cost me $40 for extra hour if I didn't return same time poor service. I'm

Cons: Maintenance in the parking lot brought this site to its knees, slowing down the in-and-out of vehicles to a crawl. Rep that handled my reservation had no hustle and was disconnected during conversation. I'm not asking for much, but if you aren't speedy OR personable, why do you have a customer service job? Rep was looking right at damage on the car, but didn't annotate it until I pointed it out.

Cons: Over the phone Customer Service could be better.

Cons: Due to inclement weather, the whole city was under traveling ban and parking ban on the day I was supposed to drop off the car (Tue 3/14/2017). Thus, I called 1 day prior (3/13/2017) when they issued the ban to check if Enterprise would be open at all (I suspected not), and if they weren't open how could I drop off the car on the scheduled date. They said they would charge me an extra day despite the fact that over that day, nobody would be able to rent that car anyway, so they're not suffering from any extra revenue loss. So much for "treating customers like family in a corporate world." It is all about them making money...

Cons: Nothing

Cons: The cars were not available when we arrived and they said it would take "at least another hour." We had to switch companies and it cost us several hundred dollars more. It was a terrible experience.

Cons: Nothing.

Cons: The car we reserved was not there and they had no others like it. Had to give us a smaller vehicle.

Cons: No one was at the return counter when I returned the car, I don't like doing this because if there is an additional charge it is hard to argue

Cons: Check in took forever. I was given the wrong car, had to argue and show the receipt from my reservation to finally be given the right vehicle. When I went to return it there was no one there and had to wait for over an hour for them to come back. I was charged an extra day and when I told them about it they said they already put it through and I would have to talk to customer care to get it refunded. So I called customer service who then told me it sounded like a legit charge and didn’t believe me that the check in and check out was that bad, asked to talk to a manager and waited on the phone for 15 mins for the guy to come back on and tell me there wasn’t one available and they would call me back. I still haven’t heard back. Worst customer service of any company I have ever dealt with.

Cons: I was only one hour late to return it because of the traffic jam. They charge me another day's fee!!!

Cons: They didn't have the type of car I reserved and they originally tried to give me an older compact vehicle. I didn't want an SUV because we were traveling a long distance.

Cons: Rear seats not very comfortable for a long trip

Cons: Car was not clean when we received it. Windshield had dead bugs on it and interior needed a vacuum and wipe down from some drink spills.

Cons: The rental doesn't exist any more.. There is a construction site instead...

Cons: The company could be more transparent about their fee structures online vs in the store. The company could make their workers feel more valued.