4.0 OkayJan 6 2021
Cons: They could not find my car after dropping it off after hours. The car was not as clean as it could be and the price was way too high.
5.6 OkaySep 9 2020
Pros: Car was a good option, clean and pretty new. No issues with the car.Cons: Pick up and drop-off were rough. Both took nearly an hour due to short staffing. The one staffer at pickup wasn't wearing a mask even as he cleaned the car, which he only did after we showed up to pick it up. At drop-off, waited 45 minutes just to hand over the agreement slip after exiting the vehicle.
10.0 ExcellentAug 20 2019
Pros: Everything was great, picking up and dropping off were very easy. The car was in excellent condition and cleanliness was great.Cons: Not sure why I had to pay 22 on kayak and then the whole rental amount at the rental agency. I was under the impression I was paying some “due now” and would pay the rest at pick up. Kayak, please explain?
10.0 ExcellentNov 25 2018
Patrick, the manager is greatPros: Patrick, the manager at Union Station made the whole expense pain free
2.4 MediocreAug 16 2018
NEVER USE BUDGET IN NEW HAVENPros: NOTHINGCons: Overpriced and a total rip off. The staff wouldn't work with me to make changes and when I saw a much cheaper price for the same car at the same place, he wouldn't honor it.
9.6 ExcellentAug 8 2018
Usually use Enterprise, but Budget was great!Pros: Patrick was excellent. He gave us the best price. We were treated well and everything went smoothly. We were concerned because of past poor reviews, but all was super.Cons: Car interior needed a more thorough cleaning, but I like everything really clean. Car indicator said it was due for maintenance and oil change. It was a newer model and we had no issues while driving.
4.4 OkayApr 3 2018
No flexibiltyCons: We had a situation arise where we needed to return the car a day early and found very little flexibility from the Budget location where we dropped off. Customer service was also not helpful in finding us a solution without charging us a $200 one way fee for a situation out of our control. Luckily the location we did go to to return the car a day early was understanding. Kudos to the Logan Airport location.
10.0 ExcellentJan 22 2018
Great to be able to rent a car at the New Haven Train StationPros: Quick and efficient check in and check out, and very convenient location!Cons: I should have asked where the button to open the gas cap was - took me 10 minutes to find it at the gas station!
8.8 ExcellentDec 2 2017
Pros: I liked the price the best. And the options of car size.
5.2 OkayNov 26 2017
OverchargedPros: The salesperson included addition insurance that I did not ask for, as well as doubled the young renter fee that was already on the reservation.Cons: See above. My $355 reservation ended up being a $490 charge.