Book Avis hire cars in New Haven

Reviews for Avis in New Haven

Recent reviews

Traveller rating

Wonderful

2

Very Good

5

Good

1

Okay

2

Fair

0

Mediocre

0

Poor

7

4.0

The car I reserved wasn’t available (small car) was given a massive SUV instead. Car was dirty on the outside and had a large scratch on the outside. My pickup time was for 12 pm and I arrived at 4 pm, and was told that they do not hold cars or guarantee the car reserved if you come after your pickup time (I could only select 12 pm on the site when booking).Reviewed Jan 4 2024

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4.0

Car tires needed air. I had to pump them up. Avoidance warning lights were always on in outside mirrors.Reviewed Dec 21 2023

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2.0

I reserved a rental last week appear to pick it up and it isn't present and avis had "no" cars I was able to rentReviewed Oct 5 2023

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8.0

Customer service was lacking. Not friendly or helpful. Car itself was perfectly fine. Clean, economical to use.Reviewed Sep 29 2023

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2.0

Avis tried to rip me off twice. They said the gas tank was full and I had to return it that way when I picked it up at 11:00 am Monday—there was less than 1/8 tank and according to the car, I could drive 27 miles before getting gas. When I returned the car, dropping the keys in the box at 6:30 in the morning Tuesday, before the desk opened and less than 24 hours from picking up, they charged me a late return fee and for an additional day—because they didn’t check the car in until Wednesday. Crappy, unprofessional, dishonest, disgusting.Reviewed Sep 24 2023

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4.0

Pros:Pick up took to long. Didn't have my car. Car they gave me was filthy.Cons:Have the car i reserved. Have more locations for one way travel. Don't rent filthy old cars.Reviewed May 24 2021

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8.0

Cons:Very happy that we were upgraded, but the car was not clean inside. Sticky dashboard and steering wheel, crackers and debris in door pockets and cup holders. The car also needed an oil change. My busy had to add 2 1/2 quarts of oil and wiper fluid to car.Reviewed May 13 2021

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10.0

Pros:Great choice of cars--thank you!Reviewed Jun 30 2020

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5.2

Pros:The New Haven staff member was not helpful. He did not explain to me additional charges that were added to my bill before he charged me and then was not helpful in helping me sort out a better course of action.Cons:The company could be more transparent about their fee structures online vs in the store. The company could make their workers feel more valued.Reviewed Oct 6 2019

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7.6

Pros:Smooth transaction. Friendly helpful staff.Cons:Car was not clean when we received it. Windshield had dead bugs on it and interior needed a vacuum and wipe down from some drink spills.Reviewed Aug 24 2019

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10.0

Best car rental experience everPros:I chose Avis after I missed getting to New Haven in time to pick up my car from Hertz. Hertz told me I would have to pay $170 more if I picked up the car the next day, plus I would have had to Uber around until then. Avis had a car for almost the same price I had originally been paying with Hertz, their office was right in the train station, and they were open 2 hours later than Hertz! Reserved and picked up the car within minutes. It was a Toyota Corolla and worked great! Everything from checkin to checkout was smooth sailing. I’m going with Avis from now on whenever possible.Reviewed Oct 8 2018

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4.0

Terrible customer service and no supportPros:The vehicle was nice.Cons:Check in took forever. I was given the wrong car, had to argue and show the receipt from my reservation to finally be given the right vehicle. When I went to return it there was no one there and had to wait for over an hour for them to come back. I was charged an extra day and when I told them about it they said they already put it through and I would have to talk to customer care to get it refunded. So I called customer service who then told me it sounded like a legit charge and didn’t believe me that the check in and check out was that bad, asked to talk to a manager and waited on the phone for 15 mins for the guy to come back on and tell me there wasn’t one available and they would call me back. I still haven’t heard back. Worst customer service of any company I have ever dealt with.Reviewed Jun 25 2018

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More

• What is the most popular car hire from Avis in New Haven?

  Economy (Kia Rio or similar) is the most frequently booked car hire type from Avis in New Haven.

• How many car hire locations does Avis have in New Haven?

  Avis has 3 hire locations in New Haven. Take a look at our Avis hire location map to find the best car hire near you.

• Does Avis have a car hire location at the airport: John F Kennedy Intl airport (JFK)?

  Yes

• Does Avis offer shuttle or airport pick-up services from John F Kennedy Intl airport (JFK)?

  Yes