Guest reviews
Overall rating
7,6
Good
Based on 2 257 reviews
Cleanliness
6,8
Comfort
6,9
Pickup/dropoff
6,2
Value for money
6,9
Pros
"The customer service was excellent!."
(in 162 reviews)
"Car was clean, at least"
(in 242 reviews)
"Rental agency gave excellent service."
(in 120 reviews)
Cons
"Car not available on arrival."
(in 71 reviews)
"Credit Card payment > $530."
(in 42 reviews)
"Customer service is a bad joke."
(in 93 reviews)
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10,0
Best car rental experience ever
Pros: I chose Avis after I missed getting to New Haven in time to pick up my car from Hertz. Hertz told me I would have to pay $170 more if I picked up the car the next day, plus I would have had to Uber around until then. Avis had a car for almost the same price I had originally been paying with Hertz, their office was right in the train station, and they were open 2 hours later than Hertz! Reserved and picked up the car within minutes. It was a Toyota Corolla and worked great! Everything from checkin to checkout was smooth sailing. I’m going with Avis from now on whenever possible.
review from
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4,0
Terrible customer service and no support
Pros: The vehicle was nice.
Cons: Check in took forever. I was given the wrong car, had to argue and show the receipt from my reservation to finally be given the right vehicle. When I went to return it there was no one there and had to wait for over an hour for them to come back. I was charged an extra day and when I told them about it they said they already put it through and I would have to talk to customer care to get it refunded. So I called customer service who then told me it sounded like a legit charge and didn’t believe me that the check in and check out was that bad, asked to talk to a manager and waited on the phone for 15 mins for the guy to come back on and tell me there wasn’t one available and they would call me back. I still haven’t heard back. Worst customer service of any company I have ever dealt with.
review from
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10,0
Pros: Excellent economical and good service
review from
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6,8
12 passenger van
Pros: Unlimited mileage
Cons: Rear seats not very comfortable for a long trip
review from
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2,0
The place is no longer there!
Cons: The rental doesn't exist any more.. There is a construction site instead...
review from
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4,0
Inconsistent Charges
Pros: The staff was nice and the manager refunded some of the charges.
Cons: I rented a car for 3 months and had to battle every month because the receipt never matched up with what I was charged and no one could explain the extra charges. I was also charged an unexpected ~$350 in the last month. I spent an hour discussing charges with an agent when I returned the vehicle and my credit card was still charged more than my bill stated. Not worth the constant headache.
review from
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4,0
Didn't have car I reserved
Pros: The agent attempted to upgrade the vehicle type because they didn't have any standard size cars to an SUV. He also offered to let me go to another Avis and pick up the correct vehicle type
Cons: They didn't have the type of car I reserved and they originally tried to give me an older compact vehicle. I didn't want an SUV because we were traveling a long distance.
review from
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2,0
Cons: I was only one hour late to return it because of the traffic jam. They charge me another day's fee!!!
review from
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2,0
John
Pros: Despite having a resevervation and phoning ahead, no car was available. The representative behind the desk was both rude and worthless. Thankfully Budget had a kiosk next to the Avis, and we rented through them.
review from
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10,0
Best car rental experience ever
Pros: I chose Avis after I missed getting to New Haven in time to pick up my car from Hertz. Hertz told me I would have to pay $170 more if I picked up the car the next day, plus I would have had to Uber around until then. Avis had a car for almost the same price I had originally been paying with Hertz, their office was right in the train station, and they were open 2 hours later than Hertz! Reserved and picked up the car within minutes. It was a Toyota Corolla and worked great! Everything from checkin to checkout was smooth sailing. I’m going with Avis from now on whenever possible.
review from
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10,0
Pros: Excellent economical and good service
review from
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4,0
Terrible customer service and no support
Pros: The vehicle was nice.
Cons: Check in took forever. I was given the wrong car, had to argue and show the receipt from my reservation to finally be given the right vehicle. When I went to return it there was no one there and had to wait for over an hour for them to come back. I was charged an extra day and when I told them about it they said they already put it through and I would have to talk to customer care to get it refunded. So I called customer service who then told me it sounded like a legit charge and didn’t believe me that the check in and check out was that bad, asked to talk to a manager and waited on the phone for 15 mins for the guy to come back on and tell me there wasn’t one available and they would call me back. I still haven’t heard back. Worst customer service of any company I have ever dealt with.
review from
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2,0
The place is no longer there!
Cons: The rental doesn't exist any more.. There is a construction site instead...
review from
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4,0
Inconsistent Charges
Pros: The staff was nice and the manager refunded some of the charges.
Cons: I rented a car for 3 months and had to battle every month because the receipt never matched up with what I was charged and no one could explain the extra charges. I was also charged an unexpected ~$350 in the last month. I spent an hour discussing charges with an agent when I returned the vehicle and my credit card was still charged more than my bill stated. Not worth the constant headache.
review from
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4,0
Didn't have car I reserved
Pros: The agent attempted to upgrade the vehicle type because they didn't have any standard size cars to an SUV. He also offered to let me go to another Avis and pick up the correct vehicle type
Cons: They didn't have the type of car I reserved and they originally tried to give me an older compact vehicle. I didn't want an SUV because we were traveling a long distance.
review from
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2,0
Cons: I was only one hour late to return it because of the traffic jam. They charge me another day's fee!!!
review from
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2,0
John
Pros: Despite having a resevervation and phoning ahead, no car was available. The representative behind the desk was both rude and worthless. Thankfully Budget had a kiosk next to the Avis, and we rented through them.
review from
Other suppliers in New Haven scored
Where can I find Avis hire cars in New Haven?
155 Burr Street, Avis car hire
Address
155 Burr StreetPhone
+1 203 466 2847FAQs about hiring a car from Avis in New Haven
How many car hire locations does Avis have in New Haven?
Avis has 3 car hire locations in New Haven. Take a look at our Avis hire location map to find the best car hires near you.
Does Avis have a car hire location at the airport: John F Kennedy Intl Airport (JFK)?
Yes
Does Avis offer shuttle or airport pick-up services from John F Kennedy Intl Airport (JFK)?
Yes
