Book Avis car hires in New Haven

Pros: The New Haven staff member was not helpful. He did not explain to me additional charges that were added to my bill before he charged me and then was not helpful in helping me sort out a better course of action.

Cons: The company could be more transparent about their fee structures online vs in the store. The company could make their workers feel more valued.

Terrible customer service and no support

Pros: The vehicle was nice.

Cons: Check in took forever. I was given the wrong car, had to argue and show the receipt from my reservation to finally be given the right vehicle. When I went to return it there was no one there and had to wait for over an hour for them to come back. I was charged an extra day and when I told them about it they said they already put it through and I would have to talk to customer care to get it refunded. So I called customer service who then told me it sounded like a legit charge and didn’t believe me that the check in and check out was that bad, asked to talk to a manager and waited on the phone for 15 mins for the guy to come back on and tell me there wasn’t one available and they would call me back. I still haven’t heard back. Worst customer service of any company I have ever dealt with.

The place is no longer there!

Cons: The rental doesn't exist any more.. There is a construction site instead...

Inconsistent Charges

Pros: The staff was nice and the manager refunded some of the charges.

Cons: I rented a car for 3 months and had to battle every month because the receipt never matched up with what I was charged and no one could explain the extra charges. I was also charged an unexpected ~$350 in the last month. I spent an hour discussing charges with an agent when I returned the vehicle and my credit card was still charged more than my bill stated. Not worth the constant headache.

Didn't have car I reserved

Pros: The agent attempted to upgrade the vehicle type because they didn't have any standard size cars to an SUV. He also offered to let me go to another Avis and pick up the correct vehicle type

Cons: They didn't have the type of car I reserved and they originally tried to give me an older compact vehicle. I didn't want an SUV because we were traveling a long distance.

Cons: I was only one hour late to return it because of the traffic jam. They charge me another day's fee!!!

John

Pros: Despite having a resevervation and phoning ahead, no car was available. The representative behind the desk was both rude and worthless. Thankfully Budget had a kiosk next to the Avis, and we rented through them.