10.0 ExcellentJun 7 2021
Pros: Drop off & pick up were very easy. Staff was friendly. Was able to find a small SUV to accommodate our party.Cons: Reservation was for a large 4 door sedan. We were assigned a 2 door car. I explained to the staff member we were a party of 5 and I reserved a 4 door car. He was quickly able to find us a small SUV. It was still tight but certainly better than the 2 door car.
8.0 ExcellentOct 20 2020
Pros: The staff was friendly and helpful.Cons: We had paid for Sirrius radio but it was not available in our car. Enterprise was quick to credit us back the cost quickly upon having it reported to them.
10.0 ExcellentOct 5 2020
Pros: The agent who rented us the vehicle was outstandingCons: Nothing really. Got a tire pressure warning on way back to airport, but had nothing to do with Enterprise
9.2 ExcellentAug 29 2020
Cons: Pick up time was a little slow ... several callers who called AFTER I walked in office were handled while I waited instead of putting them on hold and taking care of me in proper order
5.6 OkayAug 3 2020
Pros: Yes. Drop was easyCons: billing was all messed up.. could not reach pickup location prior to straiten out so wasted an hour at pick up trying to fix! Rental was on 9 days but I was being billed for 2 weeks.
10.0 ExcellentJul 19 2020
Pros: The staff at both the pick-up & drop-off points were very nice, courteous & professional.
3.6 MediocreJun 18 2020
Cons: Try Casey's auto rental instead
5.2 OkayMay 27 2020
Pros: The pick-up staff was really friendly.Cons: I feel like we were set up to pay more for this rental from the start. I clearly marked we would only need it for one day, but by the time we got to the drop-off location, it was closed until the following Tuesday (2 extra days). I could not find any information on how to drop off the car to meet up deadline, and when I called Enterprise, they weren't open. Also, the pick up agent was trying to claim we caused hail damage, but I didn't drive through or have any hail during when I had the car. Thank god I didn't drop it off without someone there, because who knows what else they would've tried to pull on us. Now, I've been charged for 3 days & the damage to the car I didn't do. And I will likely never rent from this company again.
7.6 GoodMay 25 2020
Pros: Staff was nice. Put up was not organized, but car was clean and ready.Cons: Picked enterprise because of Riverwalk location. Day before pickup, I called to confirm, and found out car was at a location that was a $13 Uber from our hotel. Added at least another $26 to rental cost.
10.0 ExcellentFeb 1 2020
Pros: Rented here multiple times in the last year, after leaving another rental company. I've been upgraded too for no extra cost a couple times, just due to the low availability of vehicles. A staff member acknowledges you almost immediately. Very little wait time. Had one management trainee personally clean a vehicle, when he didn't have to, and got me on may way. Front office staff have been absolutely professional each and every time, and enjoy a good conversation. Vehicles have thus far been top notch.Cons: Maybe it's time Enterprise provide this store with a bigger parking lot, more vehicles, but with the exact same staff members.