Pros: Drop off & pick up were very easy. Staff was friendly. Was able to find a small SUV to accommodate our party.
Cons: Reservation was for a large 4 door sedan. We were assigned a 2 door car. I explained to the staff member we were a party of 5 and I reserved a 4 door car. He was quickly able to find us a small SUV. It was still tight but certainly better than the 2 door car.
Pros: The staff was friendly and helpful.
Cons: We had paid for Sirrius radio but it was not available in our car. Enterprise was quick to credit us back the cost quickly upon having it reported to them.
Pros: The agent who rented us the vehicle was outstanding
Cons: Nothing really. Got a tire pressure warning on way back to airport, but had nothing to do with Enterprise
Cons: Pick up time was a little slow ... several callers who called AFTER I walked in office were handled while I waited instead of putting them on hold and taking care of me in proper order
Pros: Yes. Drop was easy
Cons: billing was all messed up.. could not reach pickup location prior to straiten out so wasted an hour at pick up trying to fix! Rental was on 9 days but I was being billed for 2 weeks.
Pros: The staff at both the pick-up & drop-off points were very nice, courteous & professional.
Cons: Try Casey's auto rental instead
Pros: The pick-up staff was really friendly.
Cons: I feel like we were set up to pay more for this rental from the start. I clearly marked we would only need it for one day, but by the time we got to the drop-off location, it was closed until the following Tuesday (2 extra days). I could not find any information on how to drop off the car to meet up deadline, and when I called Enterprise, they weren't open. Also, the pick up agent was trying to claim we caused hail damage, but I didn't drive through or have any hail during when I had the car. Thank god I didn't drop it off without someone there, because who knows what else they would've tried to pull on us. Now, I've been charged for 3 days & the damage to the car I didn't do. And I will likely never rent from this company again.
Pros: Staff was nice. Put up was not organized, but car was clean and ready.
Cons: Picked enterprise because of Riverwalk location. Day before pickup, I called to confirm, and found out car was at a location that was a $13 Uber from our hotel. Added at least another $26 to rental cost.
Pros: Rented here multiple times in the last year, after leaving another rental company. I've been upgraded too for no extra cost a couple times, just due to the low availability of vehicles. A staff member acknowledges you almost immediately. Very little wait time. Had one management trainee personally clean a vehicle, when he didn't have to, and got me on may way. Front office staff have been absolutely professional each and every time, and enjoy a good conversation. Vehicles have thus far been top notch.
Cons: Maybe it's time Enterprise provide this store with a bigger parking lot, more vehicles, but with the exact same staff members.
Pros: I had a wonderful experience! I have no clue what the negative remarks from others are about but the staff I dealt with was efficient, kind and professional.
Cons: All was good!
Cons: No one in the lot to check the car in.
Pros: Friendly nice people quick and easy return
Pros: Staff was friendly and made the entire transaction easy. We were on the road 20 minutes after our plane landed!
Pros: We landed, picked up our car right at the airport. Drove to 5 National Parks, putting on a ton of miles, dropped the car off a week later at the airport, and hopped right on our flight. We had zero issues. Would definitely use these guys next time!
Saved me from the Blizzard
Pros: They gave a great deal on 4WD upgrade just before the blizzard hit Rapid City. Would not have reached Nebraska on time without.
Pros: Ease of drop-off/ pick-up. Friendly, helpful employees in both Rapid City and Denver. No hard sell tactics for add-ons.
Cons: Not only Enterprise, but with the rental industry, the difference in rental costs sometimes from day to day!!
Pros: SUV was ready when we got to p/u counter. Clean & ready to go.
Pros: The friendliness of the enterprise agents, Great vehicle, smooth ride and good on gas
Cons: Car could have been a better price
Very Easy & Convenient
Pros: Nice new car. Pickup and drop off was super easy.
Cons: Price was a bit high. But overall I'm satisfied.
Pros: Staff was excellent and we were super pleased with the vehicle we rented.
Cons: Having to travel away from the airport to get the rental. But it saved us several hundred dollars!
Overall, an easy dropoff
Pros: The desk agent was friendly, efficient and fast. I took a picture of the rental's dash with fuel level and mileage, and the agent quickly got my receipt printed and in my hand. Another copy was in my email inbox before I got out of the office.
Cons: The airport signage in Rapid City isn't as clear as it could be. I didn't see the dar rental office sign until I walked over to the maintenance area and asked someone. The employee told me it happened a lot to people.
Another Great Experience
Pros: Quick drop off. Great people.
Pros: Very courteous and helpful agents. Speed in which I obtained the car.
Half the price of National.
Pros: Great price, very pleasant agent, nice car although windows were really dirty.
Cons: The windows were really dirty.
Pros: Nice car. Comfortable and clean.
Pros: Gentleman at drop off was very nice and professional. Gentleman that took us to the airport was friendly and informative
Cons: I had to clean the interior! The oil change wasn't done.
Great experience in Rapid City!
Pros: The employee who came to pick us up was the same person who helped us fill out the paperwork and rent the SUV. She was very friendly and helpful, and answered all our questions fully. The SUV we rented was very clean and well maintained. Overall, it was a great first-time rental experience!
Cons: I could have rented the same car for about half the price from Enterprise by going to the airport. In reading various websites, apparently there is a huge extra charge for airport fees, but none of that is addressed on the Enterprise website. All the extra charges are brought up at rental time. It would be nice if all the charges were addressed when booking online.
Pros: The price was definitely worth it.
Cons: We had rented a Toyota Corolla. The office only had a van or a pickup truck.
Very happy with rental
Pros: Very friendly counter rep, inexpensive upgrade, clean car
Cons: Black car interior--hot for summer
|Monday||07:00 - 23:30|
|Tuesday||07:00 - 23:30|
|Wednesday||07:00 - 23:30|
|Thursday||07:00 - 23:30|
|Friday||07:00 - 23:30|
|Saturday||08:00 - 23:30|
|Sunday||08:00 - 23:30|
|Monday||07:30 - 18:00|
|Tuesday||07:30 - 18:00|
|Wednesday||07:30 - 18:00|
|Thursday||07:30 - 18:00|
|Friday||07:30 - 18:00|
|Saturday||09:00 - 12:00|
|Sunday||00:00 - 00:00|
Enterprise has 2 car hire locations in Rapid City. Take a look at our Enterprise hire location map to find the best car hires near you.