10.0
Camry Hybrid was a little old (50,000+ miles) and dinged up, but ran well.Reviewed May 10 2026
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2.0
When I got there, they only had 18 passenger vans. They did not have the car reserved. It was 11 PM and I had my two nephews with me. They ended up giving me an electric car that was not charged. It was my first time driving an electric car, and I actually loved the way the car drove, however, we had to stop and charge it to get to my brother’s house because it only had 30% charge when we left Avis. By the time we got to my brothers it had something like 9% charge left. We charged it for 40 minutes and only gained 1%. The next day I had to park the car at the charger and leave it. I was not able to use the car at all. It only served me to get to my brothers and to get back to the airport. And I could only get back to the airport by charging it for six hours. Meanwhile, my brother had two electric chargers that we could not use because they did not have a Tesla converter plug in the car. Those plugs are free from Hyundai, but they didn’t have them so high-speed charging was out as an option. The car was dirty as well. I was told I could exchange the car, but the only Avis dealership within the range of the charge that I had had no cars. So I paid a lot of money for a car I couldn’t use.Reviewed Apr 30 2026
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4.0
The longest check-in line I have ever waited on in 47 years. And they did not have anything in the class of car that I had booked, and effectively downgraded me to an suv. Had I not advocated for myself for a different model at least, I would have gotten a terrible car. Generally when the class I've booked hasn't been available, I've gotten an upgrade to something better. The fact that they bumped me to something worse is a disgrace.Reviewed Apr 8 2026
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10.0
Avis handled the rental experience with ease..Reviewed Apr 8 2026
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2.0
Sent up to garage with wrong car parked in the spot assigned to. Told to get in line all over again. Then told they didn't have the car we paid for and reserved. Billing was WRONG on Kayak part, initially with notation of 7 million on the bill that took forever to troubleshoot. Will never rent with kayak againReviewed Mar 21 2026
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10.0
Customer service was excellent.Reviewed Nov 23 2025
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10.0
great experience.Reviewed Oct 25 2025
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10.0
Staff was very friendly and professionalReviewed Oct 25 2025
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2.0
Tried to give me an electric car, reservation was for a 500 mile one way trip…. I needed a gasoline because I right gave hours to charge this car. They charged me an extra 100 dollars for this “upgrade”Reviewed Oct 29 2024
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10.0
Dispite the crowd it was easy and quick!Reviewed Apr 13 2024
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4.0
Our car was filthy. It still had garbage in between the seat and in the compartment between the seat. Cups and bottles. There was white stuff smeared all over the front console.Reviewed Oct 19 2023
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2.0
The car broke down and the emergency road assistance took 4 hours to pick up the car and more 1.5 hours to get replacement with Avis Whole business day lost and couldn’t make it to meeting . No compensation given no apologies expressedReviewed Oct 5 2022
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