Car hire at Dallas/Fort Worth Airport

Reservations are made for a reason!!!!

Pros: Shuttle service was prompt

Cons: I'm a big guy 6'2 300+ pounds, I reserved a Ford F-150, (or comparable). I arrive for pick up at 11 am, and they don't have any left. They offered me a Chevy Equinox or a GMC Canyon (small/midsized pickup) Needless to say it wasn't that comfortable, my seat needed to be so far back nobody could sit behind me. When I asked about a different full sized truck (Yukon or suburban) they said they didn't have any. There also was no offer to take money off, or not charge for certain extras that were purchased.

Price surprises at the counter

Pros: Basically the car was fine and worked well. It had strange tape adhesive where the edges of the door latched.

Cons: When I got to the counter I was confronted with what struck me as unusual charges. Although my personal insurance would have covered the rental car, I was told that if I had an accident I would also be responsible for the number of days that car was out of service to Dollar while it was being repaired. I have not heard of such a thing before and as I was in a hurry I had to take the word of the person behind the counter and my $87 rental quickly turned into $240.

Absolutely the Worst

Cons: We booked our Southwest flight through Kayak which only flies to Dallas LoveField. When booking our car rental through Kayak afterward when it gave the option to book a car and hotel, the site booked us for Dallas Ft Worth airport car rental pickup. I was only made aware after I took the shuttle and was dropped of at Dollar car rental in LoveField. My original rental price was for $104. LoveField said there was no problem to switch my reservation to theirs but it was going to coast $288. I felt like I was set up. After getting the car rental and going to my hotel which I booked through Kayak, I found out that I was being sent to The Country Inn and Suites that was completely out of the way and no where near the Country Inn and Suites that we had originally wanted to be at near grand Prairie. I was 40 min away from my job site everyday going through the worst construction and getting turned around multiple times. I was also told by the LoveField Dollar Car rental that this had been happening all day and people were getting sent to the wrong airport Car rental. Horrible experience.

Dollar Reservations is horrible.

Pros: Dollar never emailed me conformation of my rental car right before my trip, so I never rented the car!! I had no information on the rental!!!! I rented directly from Hertz instead.

Cons: Dollar never emailed me conformation of my rental car right before my trip, so I never rented the car!! I had no information on the rental!!!! I rented directly from Hertz instead.

Ok with some inconvinience

Cons: We had to change the car in Oklahoma because of LOW AIR sign on dashboard. we must have talked 4 times to Dollar road service and finally Dollar couldn't solve the issue on phone so they asked Hertz to change it for us but Hertz counter didn't know how to exchange a Dollar car so it took almost two hours to change the car. Hence we wasted a lot of time ( over four hour between phone and in person) rather than attending my conference. Hence the rating.