Car Hire at Dallas/Ft Worth & other airports

Cons: I ubered to the airport to pick up my rent car and thrifty asked me if I booked on a third party website. I said yes I did it on kayak. They said they were out of cars and to always book direct . Thanks Kayak for costing me $60 on Uber to get there and back. Never again!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Pros: The drop off was quick and simple.

Cons: They should have the class of vehicle you reserved. If not, they should really attempt to make it right as opposed to just saying sorry and moving on.

Pros: Thrifty needs a local phone number where you can speak to someone in your location. We lost our car keys and had a terrible time trying to get the matter sorted out. Probably sat on hold for a total of 2 hours trying to get things worked out.

Pros: The customer service representative that I talked to after returning the vehicle was very helpful! She was the only good part of this reservation.

Cons: I rented a Intermediate SUV (Jeep Cherokee or similar). I got a bare bones Kia Sportage with a broken recliner. A Kia Sportage is a Compact SUV, not an Intermediate SUV. The return location at Dallas Love Airport is VERY hard to find in the dark with only a small yard sign to direct customers.

Pushy agent

Pros: Kayak experience was easy.

Cons: At the Thrifty counter, the price was nearly twice my Kayak quote. They wouldn't honor it and said it was an error on Kayak side. I refused and a call was made to a manager who said to honor it. Then each additional fee was pushed such as saying my insurance wont pay for loss of use. He strongly suggested a daily toll pass for $12 dollars a day although I said I wouldn't be on till roads. He argued that I would hit many tolls a day. I actually hit no tolls.

Forces to buy supplemental insurance

Cons: When we picked up the car the associate at the rental counter would not let us rent the car without supplemental insurance. She said it is a requirement in Texas, which it is not. We had to pay for the additional coverage get the car. When we arrived home we called the thrifty 800 number and the associate on the phone confirmed that we were NOT required to buy the supplemental coverage. But we had to drive back to the rental agency to sort it out for a refund and be assigned a different car. It was an unnecessary hassle.