2.0 MediocreJun 20 2022
Counter was closed when I arrived. NO CAR. No help from Hertz 800 number. Basically, the message was too bad.
10.0 ExcellentAug 3 2021
Fast to get a vehicle and easy to schedule. Staff was great and fast. Car was nice and comfortable to ride in for many hours.
10.0 ExcellentJul 31 2021
Will at the airport in Tyler answered everything single question I had with patience and a smile! 5 stars for Will!
10.0 ExcellentMar 9 2021
The young lady was helpful, and it was an easy pick up and drop off.
2.0 MediocreNov 30 2020
I went to pick up the car, they had hours up to 3 pm posted at the counter for the Saturday 11/28/2020. I was there just a few minutes before 3 pm. Nobody at the counter. Could here music playing in the adjacent employees room, and a personal bag was sitting in the counter chair. Knocked on the employee door twice and waited until 3:15. Couldn’t get assistance or a car. Looked up hertz rental and one was open till 4 pm near the airport in Tyler. Drove to this one before 4 pm, but it was closed also. Therefore wasn’t able to obtain a rental car to get me to Dallas love airport by 4:00am Sunday morning,. so required family member to drive 200 extra miles Sunday morning to go out of there way to drop me off at the airport . It would be better to have your places open to the times they post they are.
3.6 MediocreJun 5 2019
I would like my reservation honored. I needed a car. I had a reservation. Everyone there waiting had a reservation. We were all left stranded. We did not even get a cancellation. The hertz crew was home for the day. They left five hours early.Be open. Honor your reservations. Keep open during your business hours. If you want to make it right you can pay the $25 cab ride into town, the $90 I was forced to pay at the hotel and maybe the cost of car rental from Enterprise.
10.0 ExcellentOct 30 2017
It was clean and ready to go when I got there.It was confusing on the e-mail from Kayak - it said I had to take a shuttle, but the Hertz counter was in the airport & that is where I picked up the car.
10.0 ExcellentMay 30 2017
10.0 ExcellentFeb 14 2017
Friendly and competent (and quick!) counter staff. It's a small airport and easy to get around in, and the car rentals are a short stroll outside the door. Counter staff warned me about getting on Toll roads, because in TX, the customer gets billed for the automatic toll collection system (through car's license, I think). I appreciated that.
2.0 MediocreFeb 10 2017
That We did not need the car by morning time and when I cancelled with Hertz, they could not help me with a refund. Very risky business if you prepay for your car,(something I realized I did afterwards) I will never use this sight again. It has been 4 days and I still have no refund .