Book Hertz hire cars in Waco

Reviews for Hertz in Waco

Recent reviews

Traveller rating

Wonderful

5

Very Good

1

Good

0

Okay

1

Fair

0

Mediocre

0

Poor

3

2.0

I called on the phone and asked very specific questions to rent a car and got there and was told contradicting informationReviewed Dec 31 2021

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6.0

The people at hertz in Waco were awesome! The only problem I had was that I wanted to change my drop off location and the computer system wouldn't let the people at hertz change it. So negative points for computer automation, but great customer service from real people.Reviewed Dec 11 2021

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10.0

Pros:The staff was friendly and willing to help us, we had a great experience, the drop off staff at Louisiana Ave were extremely helpfulReviewed May 7 2021

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9.6

Pros:the staff (Tanisha?) was very friendly and personable when i picked up the vehicle. She also waited a few minutes after closing time for us to arrive. When i called and asked if we could return the vehicle to the airport, she was very accommodating and asked about how our visit was with our grandchild. She's a good representative for Hertz!Cons:The new location was hard to find as there wasn't a sign at the road or at the entry to the shopping center. A sign is needed at both i and the customer who followed me had a hard time finding the location. I understand this is a new location and perhaps there hasn't been time to install a sign, but it's needed. thanks.Reviewed Sep 17 2020

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9.6

Pros:Staff was efficient and friendly at both pick up and drop off, which was different locationsCons:One way drop fee doubled my price. But it appears competitively priced. Would repeat this rental in the futureReviewed Sep 13 2020

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8.8

Cons:Spare tireReviewed Aug 19 2020

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6.4

Cons:Had issues with booking company not putting flight confirmation on reservation so there was no car when i landed in waco,tx. Had to wait 2 1/2 hrs for family to pick me up leaving me stranded with 2 young children.had to get a refund for that reservation and pay for a new one out of dallas tx. still have not got the refund back its been 7 days or 5 business daysReviewed Aug 3 2020

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8.8

Pros:The lady at the counter was extremely helpful and kind. I was glad she was there when I returned the vehicle so that I could thank her in person.Cons:I was disappointed that on my last day the tire pressure warning light remained on the entire way back. I did call Hertz and they said I could exchange the car in the Tulsa airport, but I decided to keep driving because the car felt the same and did not have a flat tire.Reviewed Jul 31 2020

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2.0

Pros:NothingCons:Had the car we requested available. This is on Kayak, not the rental agency.Reviewed Jun 22 2020

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9.6

Pros:The staff for both pick up and drop off were very friendly and efficient.Cons:The inside of the car could have been cleaned better. There was something unidentifiable (hopefully just food) on the side of the driver seat. Other than that, the vehicle appeared to be clean.Reviewed Jun 7 2020

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10.0

Cons:They did not have the car that we had reserved.Reviewed Dec 28 2019

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2.0

Never got a car. They had cars but were saved for their Gold members.Cons:They did not have a car for my reservation. I waited from 5:30 until 9:00 for them to get a car turned in even though they had cars saved for there "Gold" members. At 9pm i told them to cancel the reservation and made other arrangements. I don't think they wanted to gave a one-way rental to DFW. They also had other cars which were being held to do Oil changes and had cracks in the wind shield. Once again I don't think they wanted to let a one-way car go to Dallas.Reviewed Mar 29 2018

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More

• What is the most popular car hire from Hertz in Waco?

  Mini (Chrysler Pacifica or similar) is the most frequently booked car hire type from Hertz in Waco.

• How many car hire locations does Hertz have in Waco?

  Hertz has 3 hire locations in Waco. Take a look at our Hertz hire location map to find the best car hire near you.

• Does Hertz have a car hire location at the airport: Waco airport (ACT)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Waco airport (ACT)?

  Yes