Catania car hire

Cons: The car had so many damages on it

Cons: The sales pitch that goes on even after booking for extra insurance meant a simple pick up lasted almost an hour. The impression that I would have to cover the first 800 Euro's, even though I had requested extra insurance, the statement that I would still be charged for paperwork, and that I should invest in extra insurances. They also did not offer any flexibility in the drop off time.

Cons: We had to wait 2 hours from when we arrived at the Europecar to finally get the car. The car they first wanted to give us had extremely wet seats like someone left eh roof opened while it rained for a long time. They said it would take 30 mins to change to another car as they needed to wash it, fill it with fuel. We got the car and it was night time so we couldn't really see. But the next morning we realised the car was very dirty, not washed at all. I took some photos and sent them an email. Never got a reply. We also had a problem with the roof and tried to call them once and was on hold for 30 mins and no-one answered.

Cons: Lower cost options for the WiFi accessory would be nice, however a convenient option for sure.

Cons: You show me a picture with sedan (with small letters you write smart four for) but I got an Yaris.

Cons: The chaos of Catania airport. There were a gazillion people there. The price was substantially more than I had expected to pay and the car was much larger as well (a real van!) which made driving in some areas a bit stressful.

Cons: It was difficult to find the Budget collection area as there are many companies on top of each other.

Cons: Waited in line about 3 hour, and then, budget manager, simply deceived me, twice, hidding taxes, fees and surchages and misled me on payment saying that this twice big amount is not a rental cost, but only an insurance deposit for the duration of the car rental.

Cons: Could have been a little friendlier and explain more nicely. The charged me twice the rate of the insurance and whatever budget office told me in the us didn’t Applied in the airport. They could have been more Accommodated and helpful

Cons: Having rented many cars in the US, this was by far the slowest and overly complicated experience. It took over an hour and a half from arriving at the desk to finally receive car. They would only let the person who's name is on the reservation be the primary driver and pay for the car. Once I explained I made the reservation for my father who was standing with me with a valid driver's license and I would not be driving, they finally added him as a secondary driver for a $250 euro fee (which we got down to $125 and just accepted because we just wanted to get out of there). She kept taking the time to upsell us and not tell us the price impact until asked. Overall, it was just an extremely painful and slow process to just receive a car I had reserved weeks prior. I will not be returning or recommending Budget for future car rental needs in Catania.

Cons: Rental car counter added insurance and other charges we didn’t ask for. After a lengthy delay to return the car in Palermo, they charged us for an additional day.

Cons: very long wait in catania, well over an hour

Cons: No one answered the phone at Hertz in Catania for two days (these were weekdays). Another set of friends had the same experience. Our third couple waited over 3 hours for their car in Catania. I rented from Avis instead. Never again Hertz.

Cons: We had to wait almost 2 hours for the car The car was extremely dirty, full of dust and hairs We reserved for €420 we ended paying €650 without insurance, just local taxes..... they told us, we even have the car full of diesel if we didn't would be €159 more We reserved a Mercedes we were given a ford. Not luxury at all.

Cons: I made a reservation with Goldcar because they came up on Kayak as the cheapest option. Soon after arriving at the front desk in Catania, Sicily, I understood why: their business model is to make up for a low initial quote with additional charges. Their first step is to relentlessly push for you to buy extra insurance covering damages, which would have double the initial cost. The lady at the counter could not stop insisting on how crucial it was for me to buy this extra insurance, 'because you know, things here do happen -it's particularly bad to go around with a car in Sicily...'. If you arrive at the pick-up station without additional insurance, they move to step two: your car will be found with scratches and you will be charged extra. When I arrived, I found a guy returning his car who was extremely frustrated, staring at his car and shaking his head in disbelief. A Goldcar employee insisted that there were scratches on the front of the car, however, I could not possibly detect any. A supervisor called for verification only reinforced the claim. It was a surreal situation: four people staring at the car, with the employee filling up forms and charging the renter 250 Euro for a phantom damage that no picture could possibly document. I offered the renter to be a witness in future court proceedings. Only then the employee relented and dropped the case, but at that point, I was very worry about my own rental. I was given a paper recording no scratches on my car, so i spent the next 30 minutes scrutinising the car and found a few faint traces that no doubt would have turned into charges. Then I spent the rest of the holiday worrying about the moment I would return the car. Never again.