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8,0 Very Good
Cons:Nickel and diming is somewhat of a problem. The advertised rate disappears quickly.
Cons:Rental location was closed on the scheduled pick up day.
Cons:It was a pretty basic transaction. Hard to do much else.
8,4 Very Good
Pros:The easiness of pickup and dropoff
Cons:Knowing what the fees would have been ahead of time
Cons:Fast, efficient. Delivered as promised.
Pros:Great price for a great car!!
Cons:The person who waited on us was very rude and disrespectful. Nothing about her was professional at all. Just the whole overall experience was horrible. We did not even get a vehicle from this branch location
Pros:Enterprise works well with related companies at the Akron Canto airport so we had no trouble picking the car up after a late flight and easy drop off in the morning. Came with an ice scraper...which we didn't need but were glad to have just in case. Ohio... in the winter... you never know.
Pros:Earnie the man that signed me up was awesome. We loved the car as well.
Pros:The vehicle, a Pacifica mini-van, was clean and ready to go! Early morning car droff-off was equally easy.
Cons:The man on duty when I picked the car up needs customer service training. He was obnoxious and condescending. He blamed the company for multiple errors which is not impressive. In my opinion he should not deal with public But other than him, my car, the simplicity of reservations and drop off clerk were all fantastic!!! I come home twice a year. I will rent here again.
Pros:Well maintained car with less than 5000 miles. Exceptionally clean!
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Cons:Could of had a car for me
Pros:Everything went smoothly with drop-off and pick-up. No surprise fees.
Cons:Wish the cost of a secondary driver wasn't so high, especially considering their having full coverage insurance. Think it was fifteen bucks or so a day, maxing out at six days.
Pros:I reserved a car two weeks before picking it up then was called the morning of to tell me there was no car available.
Cons:Do not let people book without available vehicles!!! So upsetting. My trip ended up leaving 5 hours later.
Cons:Didnt care for the car nothing wrong with it just not our kind of car. Employees were kinda and very helpful as well as the manager will be returning for future rentals
Cons:They did not honor my reservation. They did not have a car for me. Instead they tried to sell me a more expensive rental and then demanded I get the $100/ day insurance that is supposed to be “optio. I walked away with no car. I had to take an Uber to Pittsburgh instead. It was the worst experience.