Pros: Fast efficient customer service at both ends of the trip.
Cons: Back seat was loose but they warned us but wasn't an issue for us as we only had 2 passengers.
Aug 31 2016
Pros: Car was in great shape.
Cons: Check-in was understaffed. It was a Canadian edition car, so the manual was only in (poor-quality) French - this would have been fine if the car were intuitive, but some critical things (headlights) were oddly set up.
Jun 21 2017
Great price and perfect little car.
Pros: Lots of room, great gas mileage and very good price.
Jun 27 2017
Nice Car, Poor check In experience
Pros: The car (the 2nd one we got) was clean and great to drive. The people at the HERTZ counter were very friendly and helpful.
Cons: 15 minutes after driving away with the 1st car from our downtown pickup, it developed a weird sound and feel on the right front wheel. We were on a bridge over the St. Lawrence River leaving Montreal so couldn't pull over. When we got off the bridge and pulled into a parking lot we discovered a bit of the undercarriage had come loose and was rubbing against the wheel. We called the 800 number and they offered to come out in 4-6 hours and tow us back to the airport which was 1+ hours further west from where we picked up the car. Finally convinced the phone support to find us another car at the downtown site we had just left. He did, but then when we gave him the address where the car was he said there was no such address. We were in the parking lot of a hotel and funeral home and had the address and cross street right in front of us. We told him we were not going to wait 4-6 hours for a tow and would catch a taxi back and pick up our replacement car. He told us to leave the keys under the seat of the car and leave it unlocked for the tow truck. I looked up our location on Google maps and finally when he had the postal code he said he found our address. We picked up our replacement car and left on our way. A week later when I turned my car back in, they couldn't / wouldn't close out my bill cuz they said it didn't show in their computer system what had happened to the car we had left in the parking lot. I have a 'preliminary' bill but I'm worried HERTZ will try and stick me with extra charges for their 1st car that failed.
Sep 9 2017
No features in a full size car
Cons: No features in the nissan altima i got. There wasnt even a usb charger..I always get good features when i take a full size car with any rental company
Sep 11 2017
Car was fine but client service could have been better.
Pros: Car was clean and comfortable.
Cons: For my departure my car was 40min late past my booking time.
For my return the parking was full when I brought it back so I wasn't sure where to leave the car. And I was confused by the message in the key drop box since I did not know in advance I had to write the millage and hour of return, I did not carry a pen with me so I couldnt write it down. Employees at Hertz should explain more carefully what should be done when the car is returned.
I only used less than half the tank so I wished I wouldn't have prepaid the gas.
Sep 11 2017
Cons: The woman who rented this car to me gave me no details whatsoever. I clearly marked I would be returning at 7pm on a Sunday and when I got there the location was closed. I had not been notified that it would be closed or how to return the car when I picked it up, I had only been told I could pay when I got back with my debit card but they would put my credit card on file. Upon calling hertz Canada, I was told my only options were to drop off at a location two hours out of my way or keep the car with me for the night and pay extra fees for keeping it. I live downtown and don't even have parking. I finally got the lady on the phone to tell me I could do a late dropoff. I asked the lady to put a note on my file as I wanted to pay debit and had been told that upon return of my car I could pay debit despite my credit card being on file, but she said it was impossible to make a note as that was not her department and customer service and billing were both closed on sundays. Finally, I did the late return after half an hour of trying to figure this out. I then woke up at 6:30am, having had only four hours of sleep, to call the location when they opened. The man on the phone put my contract aside and said he would wait for me to come in so I could pay debit. I went to the location to pay today and a girl at the desk helped me. She informed me that hertz does not accept debit payments (i had been told otherwise twice now), and that I got over charged when I rented the car. Luckily this girl helped me but it is rediculous that I would go through this and spend so much of my time dealing with this. This company needs to train their employees on knowing their store hours, instructing customers on late returns, handling calls when customer service is closed, and what payment methods they accept. This was outrageous for the amount I paid.
Sep 27 2017
Cancellation fees not clearly stated
Pros: Customer support line was helpful
Cons: Charged 50$ for canceling a reservation a few weeks before due date is unexpected
Policies not clearly stated, most car rentals we usually book have no cancellation fees.
Sep 29 2017
Review on car
Pros: easy drop off.
Cons: The car made a constant loud squeaking sound the entire time on the drivers side. It was SO annoying. (I drove the car for at least 7 hrs.) The car did not smell good, either. It was a really crappy car. Disappointed.
Oct 11 2017
Pros: convenient location; good price; easy pick up and drop off (although when I dropped off the car, the lot was so crowded, the agent told me to leave the car in the street (legally parked, but not in their lot).
Cons: A rental agency in Montreal should be able to provide prices in Canadian dollars and charge cards accordingly. I was not charged a foreign exchange fee but the charge was made in US dollars which is just weird and confusing. If I had reserved from the US, that would be one thing - but I reserved the car in Canada, with an Canadian credit card, a Canadian IP address (etc).
Cons: pick up location incorrectly booked poor visibility on website
4 agents at the counter and only 3 clients but nobody seemed to care about expediting customer line
Jul 23 2016
Pros: 1. I liked that they drove us to the airport at the end of trip. It was a very nice gesture.
2. Good car (Nissan Micra)
Cons: 1. The location is not exactly in the city where tourists visit and it's about 10 km from the airport. It was a bit inconvenient to pick up the car.
2. The rental office told us to bring the car back with the gas tank EMPTY. It is pretty stressful to attempt to bring the car back with tank empty. The norm, in my experience, is to receive the car with tank full and return the car with the tank full.
Aug 27 2016
Big car little price
Pros: I liked how quickly they responded to all my questions and concerns. They offered us a free upgrade. No hassle rental unlike some other companies.
Cons: The car was not that clean. We found several alcohol wipes under the drivers seat. The clearly did not work and the air conditioning leaked in the car. We advised them upon returning the car and they offered a discount on the original price for the rental.
Feb 9 2017
Cons: Didn't have the car we wanted or anything close even though the booking was made two days prior. Was offered a pickup truck and a van instead. I took the pickup truck initially but when it was brought around it smelt strongly of marijuana. We eventually took a dodge caravan. Halfway to our destination we noticed the smell of vomit inside the car. On closer inspection there was what looked like a patch of vomit in between the rear seats. There was also soda sprayed all over the side panels and various candy leftovers and snacks left in the seat storage-wells. To the staff's credit our flight was delayed and we did not arrive until 5 mins after their usual closing time and we were still helped. But the above issues could have been avoided if they were more organized. We'll use another company next time.
Feb 20 2017
Pros: They offer a personal service.
Always very nice to deal with.
Feb 27 2017
Pros: I always get either an upgrade or some other feature free when I rent through Entertise.. they provide clean, fast, reliable service.
Apr 3 2017
your first German customer in Montreal
Pros: your employees and the serve are excellent.
Cons: I rented three times in the last 5 weeks a car.
The 1. time you overcharged me.
Jul 4 2017
Pros: Leather seats
Cons: Extra fee for 2nd driver
Aug 22 2017
Pros: Everything was first class and went exactly as planned. Low mileage Jetta was a joy to drive. Staff were efficient and friendly.
Pros: The car was clean and ready and the value for the money is great.
Cons: The people that work at the front desk are terrible. The lady that give me the keys and did all the paperwork barely wanted to work that morning, and every question She did not answer it well. Also I could not understand her at all. They don’t check the car in front of you, they just make you sign that everything is fine with the car without seeing it.
Aug 14 2017
Pros: When we eventually got our car( not the car) we reserved we were ok...
Cons: Staff unfriendly-did not respect the rental contract. I would suggest not to rent from Avis this particular centre. Could not extend and they cut the contract short and also threatened to cancel the reservation.
Oct 12 2017
Pros: When they didn't have my first choice of vehicles available the service person bent over backward to be sure I was satisfied with the choice available. The car wasn't ready to go out, but the service department rushed and had it ready for me in a few minutes. That is good service.
Nov 6 2017
Pros: Friendly, efficient staff! Always helpful! Key drop off available outside of business hours- very convenient!
Cons: I reserved a compact car and was given an SUV. I wasn't charged extra which I appreciate but an SUV is significantly more $ for gas which was disappointing.
Jun 25 2018
Pros: Agent was very friendly, made sure I was informed on car policy and that the car fit my needs
Cons: Pickup was a bit chaotic, small office with a crowd waiting to talk to an understaffed desk
Aug 11 2018
Overall, a good experience
Pros: Vehicle quality; drop off ease
Aug 12 2018
Pick up in Montreal and Dropp off in New York
Pros: cleanliness and smooth of operations
Cons: EZ Pass didn't work for 2 times and price wasn't that cheap (262 CAD for less than 12 hours)
Jul 24 2016
Pros: Counter staff were excellent and worked out a discount for returning a car to USA.
Cons: The rate is far too steep. I got a 7-seater Hyundai Sante Fe (almost brand new) for $45 per day. With this rate, I got a CLA in Germany a few months back.
Jul 30 2018
Why isn't breakdown insurance included as standard?
Pros: Price not too bad. Car had only done 4.5k km, and air conditioning was invaluable.
Cons: Additional costs for breakdown insurance - It seems madness that this is not included as standard.
CDW etc. should also be included as standard, but I wonder if this is not included so the people actually look after the car that they hire....which I suspect some don't.
Sep 19 2018
Pros: Got bumped up for a bigger car since they did not have what I had requested, with the same price.
Cons: They would not even try to enter my Visa Electron (with credit card capabilities enabled) to their system, and we had to resort to my friend's MasterCard (with credit and debit). Even with that they first insisted they can't accept it, but after some debate yielded to trying it out and were surprised that it worked as a credit card. I would appreciate if the store first did what the customer asked and only then said something doesn't work if it actually doesn't work.
I paid multiple hotels and other things successfully with the Visa Electron in Canada so I'm quite sure it would've worked with Alamo too, for some reason they just didn't want to even try.
Mar 15 2019
Pros: Staff very friendly and drop off easy/fast.
Sep 26 2019
Pros: Drop off was very easy.
Cons: Rather a long wait wait for the car at pick up Montreal downtown. WIfi in the pick up office would be helpful.
Oct 10 2019
Pros: Yes everything went very smooth. They offered a free upgrade for me.
Cons: Cheaper gas when they fill on own on return
May 10 2017
Pros: Free upgrade to a really nice car! Great experience with Alamo, will definitely use them again. I have previously rented with Alamo, and, although I did not get a free upgrade at that time, I still felt they had good service and the car was as expected.
Car was clean and like new. I also appreciated that they do not try to oversell you insurance. Everything is fast and efficient.
Dec 25 2017
Pros: Everything was perfect! Easy pickup and dropoff. New car! Loved it and would recommend!
Pros: The pick-up was quick and easy, and the car was almost new and very clean and comfortable. Helpful and friendly staff.
Cons: The directions for returning the car were a bit unclear.
Feb 18 2019
Pros: Helpful staff and got the car I want even when it was not available thru Thrifty (took me to Hertz).
Cons: Car was not available (fixed by taking me to Hertz) and then there were two counters to wait at for Hertz. Why not do everything at one counter? Or even better do it online and skip the counter.
Sep 11 2017
Nice cars and prices, poor service
Pros: Car was nice and clean and rental price was affordable.
Cons: Waited in line for 30+ minutes to pick up our car in the morning. Also was not informed about key dropoff when we returned the vehicle and all the parking spots were full for Thrifty so we had to track down a parking lot attendant and get info from him (where can we park the car? where do we drop off the keys?).
Pros: - We had initially booked to pick up our car 8am on a Saturday, but we were able to pick it up the evening before (around 7pm on Friday) with no additional cost
- Staff at 1200 Stanley Montreal location extremely helpful
- Brand new car in excellent condition
- Pick up and drop off location was booked for different provinces but extremely satisfied with the low price
May 23 2017
Quick and easy
Pros: The staff was very quick and professional. The car was clean and no issues with it.
Apr 10 2018
The costumer service is great but I didn't like the car
Pros: The fast costumer service
Cons: The car was uncomfortable and the cheapest model
Cons: Attendre 30 minutes pour avoir son véhicule. Personnel pas disponible auprès du client.
Apr 19 2019
Pros: Rate, convenient, new car. All good!
Jul 31 2017
Pros: Car drove from Quebec to Montreal with no problem. Comfortable and quiet.
Cons: It was a very stressful experience returning the car. It was downtown Montreal (Place Desjardins--Blvd Rene Levesque/Jeanne Mance) and one street was blocked off for a festival. Our GPS also kept trying to take us on the opposite side of the rental office. The office was closed, so we just gave it a shot to call a hotel nearby, the Hyatt Regency. Luckily the man on the phone gave us a clear route down St. Urbain (one way street) to find the office (a small sign outside a parking garage). So call that hotel if you get lost! The office was down in the parking garage. There was no sign of where to put the car, except a space with a bunch of cars with a rope across it. We decided to just unhook the rope and park it there. It also took us awhile to find the key drop (a inconspicuous pipe with a lid over it). A sign with an indication "key drop" would be helpful.
Jun 13 2019
Cons: The reservation of a small car was confirmed online even though at the location there were only pick-up trucks. So I had to take one, and it's very cumbersome with terrible mileage. I wish the online booking worked more accurately with what is really available at a specific location.
Sep 23 2019
Cons: Car wasn't ready for pick up on time
Jun 15 2017
No employees at the drop-off
Pros: Convenient location, I guess.
Cons: The drop-off location was in the bottom level of a garage under a hotel. There was a door requiring a code, which I was not given, so I had to park on the street and go up to the hotel desk, who eventually sent a porter down to open the door for me. Once I got inside I found a budget office on the bottom level with the door open, but no employees anywhere to be found. After waiting for 15 minutes and not seeing anyone I decided to just leave my receipt and the keys in the car. I had not filled the gas tank and was hoping to ask the employee what the charge would be so I could judge if I wanted to take the car back out and find a gas station before handing the keys over or if it wasn't worth it, but obviously was unable to do that. Upon seeing my adjusted bill yesterday, I see that they charged me $122 for what could only have been at most 8 gallons of gas.
Jul 24 2017
Pros: I've done over a dozen car rentals in my life and without a doubt, this was the easiest and fastest I've ever had. No upselling, or trying to get my to pay for an upgrade when my reservation was out, I was driving within 3 minutes of walking into the place. They let me switch return locations by phone no hassles at all.
Oct 27 2016
Cons: drop off location had to be changed (too far). Drop off at main train station is ok but no dedicated Budget parking spot.
Pros: I picked the car at airport and was told I could drop it at any of the 2 locations downtown (with a map).
What they did not tell me is that those 2 locations are not in business anymore...After searching for a while and calling roaming at my expenses I found 1 new location.
This is basic customer service but Dollar just doesnt have it...
Sep 26 2016
Cons: We were quoted one price, when I went to pick up the vehicle it was FIVE times more expensive. I dropped the key off I thought I was paying the inflated price I had been quoted when I picked it up, $305 instead of just over $60. Later that day I received the final bill it was more than $500. It ruined a great trip. NEVER would I recommend Dollar Rental or Kayak!!!!!!!!!!!
Nov 29 2016
Montreal car rental
Pros: Quick pick up from airport, friendly service, fast processing.
Dec 15 2016
Pros: Car given as expected. Quick service. Insurance options were informed and not pushing to sell. Overall service was good.
Dec 31 2016
Extremely disappointed - Montreal Pierre Elliott T
Pros: - the car was clean
Cons: - I advised the rental office that I was arriving late by calling them. They told me it was fine. When I arrived they gave me a whole story about how I shouldn't pick up the car late.
- the rental was in Montreal, Canada (it usually snows quite a bit in December) and there was no snow brush in the rental I had to buy one
- windows were always fogged up - I've been driving in winter conditions for 25 years and never had such a bad experience
Apr 25 2017
Cons: cheap company which asks way to much for gos and insurance. Never again Dollar.
Feb 7 2018
Cons: ON THE KAYAK WEBSITE WAS THE PRICE $76.00 FOR 4 DAYS. I CAME THERE, THEY TOLD ME THE PRICE IS 340.00$
BAD BAD BAD
Nov 18 2016
Pros: The car offered was great and it was a smooth pick up and drop off.
Cons: Nothing really.
Jun 20 2017
Pros: The price was great, and the executive was very helpful.
Cons: They gave us the car with full tank gasoline, and were advised that we have to return the car with full tank. If it's not, then they will charge $3 per litre for the missing fuel.
Pros: We rented a Chrysler town and country minivan and the car was clean and comfortable inside. Had navigation and plenty of seating and storage for 6 passengers and baggage.
Cons: We were told the car was being washed and prepared for us as we filled out rental paperwork for 30 minutes! Then when we walked down to the 5 level below ground to pick up the car we had to wait another 20 minutes as they cleaned out another car being returned and then cleaned our van. After driving the van out of the garage and picking up our passengers, the driver side sliding door didn't work. There was a problem with the locking mechanism - so once we got it locked we didn't use it the rest of our trip. Then there was this high pitched hissing sound coming from something near the dash on the drivers side of the car! We couldn't determine the cause and it continued all 4 days we had the car. We called the rental company once we reached our destination and they had no suggestion or offered no rebate for these issues. At least they didn't charge us for them!
Sep 20 2019
Pros: Drop-off was easy. However, I asked the staff if they could keep my luggage for half a day and they refused. This is not customer friendly at all.
Cons: See above.
The prices are also not transparant. The basic insurance costed 12 dollars on the website. However, in the end I had to pay more than 25$ per day as even basic insurance was not included in the price of the rental car. I ended up paying more for insurance than for the car itself.
Aug 2 2017
Cons: The line was far too long, they don't have enough staff. We couldn't even take the car.
Oct 16 2018
Cons: No receipt when I dropped off the car. Price charged 10$ more than on the contract. Car was dirty.
Jun 20 2019
Cons: I booked a Toyota corolla but they gave me a Dodge van which consumed much more fuel. It was an issue, cause a big van for only 2 people!!
I had to take that cause I must leave as soon as possible.
Oct 10 2017
Pros: Probably the fastest check-in I've ever had. Nice to have the photos of the vehicle.
Sep 3 2018
Cons: Perfunctory attitude of agent, not rude just not welcoming nor showing any concern for client. Waited 20 minutes for car to be ready for pick-up, some misunderstanding between staff members. Vehicle was brought curbside for pickup, no instructions given for return. When I brought the car back, I parked at the nearest spot available on the street, a few back from where the pick-up had been. It was pouring rain. The same agent told me to bring the car in the garage... no greeting or please... I went back in the pouring rain, getting splashed again by passing vehicles. I pulled to the garage door, waited some time for the door to be opened. No problems with the vehicle though I was given a larger one than the economy I had reserved, resulting in higher gas expense. The agent had not even bothered to explain what the vehicle was when we had completed the paperwork before the car was brought around by another staff member. I won’t return if I can find a comparable price elsewhere.
Aug 26 2017
Pros: Git a nice Jeep Compass at a good rate. Return was simple.
Cons: Because my flight was delayed resting in me arriving at the rental agency an hour later than expected, they gave away my reservation. Thankfully, they had another car. I felt this policy of requiring a call from me for a slight delay was a litgle strict but in the end it all worked out.
Dec 28 2017
$300 of undisclosed fees
Cons: Quote online was $475; when I arrived there was additional fees which went over $750. Fees for: $88 prepaid gas, daily fee if you were in Ontario or US; and $37 a day insurance (when I am used to paying $11).
Cons: Sneakily tried to sell an upgrade for the only car available.
Fuel tank not full
Weird request of the parking lot ticket
No off hours return instructions
Jun 12 2017
Careful with overbilling and airport location
Pros: Car was good, clean. But didn't have size requested
Cons: Overcharged me. They don't give you a paper receipt; instead told me it would be emailed and then overcharged me. Beware.
Also, Pickup not convenient; difficult to find phone number to call and request van pickup, which seems to run infrequentlywhat
Jun 18 2017
Cons: Beware, will overbill you
Aug 22 2017
Pros: original price .
Cons: first car the trunk would not lock. no map to help us. denied car i nsurance we had purchased. staff said they would not accept our insurance. we had to buy yours at an increase. had trouble finding office to return car because we had no map or instruction. i would never recommend Europcar to any one. And i will never use them again.
Aug 28 2017
Rental was actually Discount but still ACE as I understand it...
Pros: The staff was generally kind and helpful to interact with when needed. Cars were comfortable to ride in.
Cons: Did not have my promised car (economy) or similar (compact). Was offered a minivan, which is insane as I'm by myself in a foreign country and don't need something large to increase accident likelihood. Was okay with BMW X1 as it's a very small SUV, until the warning light came on 45min into rental saying IT'S 500KM OVERDUE FOR BRAKE PAD REPLACEMENT. Had to return it, held car for half day of rental and then given Jeep (only option given); ride was fine but uses more gas than I wanted, still too big a car for one person. Upon dropoff, was clear they had only one shuttle despite two full shuttles of people waiting to get to airport. Had to take a cab out of concern of missing flight. Also worth mentioning that during my three trips to the rental location, saw zero compact cars on lot; saw almost entirely Jeeps. Would recommend a metric added to KAYAK displaying chances of being FORCED to take an "upgrade", as some people don't want these larger cars that clearly make up the bulk of their fleet. Not certain this car rental company's location relies too heavily on the concept of repeat business.
Nov 25 2017
Pros: The windows were filthy
Jan 13 2019
Good service, horrible vehicle.
Pros: The service was fast and efficient.
Cons: The Dodge Grand Caravan minivan is an absolutely horrible car in every way. Chrysler and Kia both have much better vehicles in that segment.