Canton Car Hire

Cons: It was small.

Cons: There should be more costumer parking

Cons: I rented a smoke free car, and drove away in an ashtray. By the time I could have turned back around from the rental agency located off site from Chicago O’Hare, the traffic was absolutely gridlocked for 5 miles and it would have taken me two hours to do so. Because I had to get to my son’s graduation at Notre Dane, I had to keep going. I called Thrifty and was told the only place I could exchange out the car was in Fort Wayne! Again, hours always. When I returned the car after driving the entire weekend with the windows down with my younger children in the car, as well as an entire bottle of Febreeze which did nothing, I asked for a refund for your breach of contract, and was offered a $50 travel voucher towards my next rental. Next rental?!? After this?!? Never, ever again. Big mistake for your company because I have decades left of traveling at least 5 times a year, and I will never again rent from Thrifty.

Cons: Nothing

Cons: Had to exchange the first car that I was given due to worn out, noisy rear tires. Then the second car I received, I had to replace the windshield wipers. They were completely wasted and were unsafe in the rain. So that was extra money out of my pocket that I shouldn't have had to spend. I traveled over 1700 miles so what else was I going to do? The agents at the local store are unknowledgeable and they could also have more than one agent working. There were quite a few people in line waiting. Also I was almost charged twice for my rental, which I prepaid for in February. I had to tell the agent and until he actually read his screen further, did he see that I did.

Cons: Car was not there! Had to wait for it from another town. Was not very clean.

Cons: They did not honor the price given on the website because of my credit card. I didn't complete the rental.

Cons: I was charged double for my car rental, to my credit card.

Cons: Tank was only 3/4 full even though they said full

Cons: The pickup experience was really rough. We called to change our reservation to 9am, it wasn't changed. As a result, we had to wait for the car to be cleaned. There was also a $200 charge that we weren't informed about. The person helping us was incredibly rude, both on the phone the day before, and in person. When I showed him the insurance policy through Kayak (allianz) he said he didnt know what that was and that it wouldn't cover our car. So we paid for another policy. When they got done cleaning the car about 30 minutes later, the FOB didn't work, he didn't inform us until after we signed. We told him that wouldn't work, as we were going out of town and would feel more comfortable with one. So they gave us another car, which literally took almost a full hour. They also marked that the tank was full, but it was only at 3/4 tank. When he was informing us of the insurance, we had to ask literally 6 times if it covered bodily harm, which he finally said "I mean, yeah.." It didn't. The pickup was fine, the guy helping us was nice. However, when we walked in after almost a 12 hour road trip, the guy that was cleaning the cars looked at us like we were trash, and scoffed. I thought this was maybe just this location, but my sister rented a car the next day through Hertz in STL, and it was almost the same experience.