Guest reviews
Overall rating
6,6
Good
Based on 10 reviews
Cleanliness
7,2
Comfort
7,8
Pick-up/Drop-off
5,0
Value for money
7,2
Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
2
2
2
0
2
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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9,6
Pros: Everything was smooth. Pickup took a little longer than I expected.
review from
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5,2
Pros: The car was comfortable, and overall great. We were taking a long road trip, so the MPG and comfort-ability was great.
Cons: The pickup experience was really rough. We called to change our reservation to 9am, it wasn't changed. As a result, we had to wait for the car to be cleaned. There was also a $200 charge that we weren't informed about. The person helping us was incredibly rude, both on the phone the day before, and in person. When I showed him the insurance policy through Kayak (allianz) he said he didnt know what that was and that it wouldn't cover our car. So we paid for another policy. When they got done cleaning the car about 30 minutes later, the FOB didn't work, he didn't inform us until after we signed. We told him that wouldn't work, as we were going out of town and would feel more comfortable with one. So they gave us another car, which literally took almost a full hour. They also marked that the tank was full, but it was only at 3/4 tank. When he was informing us of the insurance, we had to ask literally 6 times if it covered bodily harm, which he finally said "I mean, yeah.." It didn't. The pickup was fine, the guy helping us was nice. However, when we walked in after almost a 12 hour road trip, the guy that was cleaning the cars looked at us like we were trash, and scoffed. I thought this was maybe just this location, but my sister rented a car the next day through Hertz in STL, and it was almost the same experience.
review from
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10,0
Pros: Car was even ready early so I could pick up early. Very clean and everyone at the counter was very helpful. Smooth ride as well.
Cons: Tank was only 3/4 full even though they said full
review from
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7,6
Keep your eyes open with this company.
Pros: Customer service worked with me to exchange my thefirst car given to me.
Cons: Had to exchange the first car that I was given due to worn out, noisy rear tires. Then the second car I received, I had to replace the windshield wipers. They were completely wasted and were unsafe in the rain. So that was extra money out of my pocket that I shouldn't have had to spend. I traveled over 1700 miles so what else was I going to do? The agents at the local store are unknowledgeable and they could also have more than one agent working. There were quite a few people in line waiting. Also I was almost charged twice for my rental, which I prepaid for in February. I had to tell the agent and until he actually read his screen further, did he see that I did.
review from
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7,6
Cons: I was charged double for my car rental, to my credit card.
review from
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2,0
Didn't complete the rental
Cons: They did not honor the price given on the website because of my credit card. I didn't complete the rental.
review from
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4,4
2nd time I res. But car was not there
Pros: Price
Cons: Car was not there! Had to wait for it from another town. Was not very clean.
review from
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2,0
Closed at time of reservation
Cons: I was renting a car on Christmas Eve day. When I made the reservation about seven weeks ago, the website allowed me to select a noon pick-up. When I arrived several minutes late they were already closed and I was unable to get my rental car.
review from