Pros: Staff was excellent.
Cons: Car had a bit of a smoky smell.
Cons: The car was filthy. I had to clean the car before we could leave on our trip.
Pros: great staff
easy drop off
Pros: Drop off and pick up were very simple at the Akron airport. The staff was friendly.
Pros: The vehicle was nice, clean, and comfortable.
Cons: Miscommunication about parking spot number during pickup
Charged me a junk fee without telling me about it
Pros: Car was fine
Cons: Incorrectly snuck a $14.99 "Under 75 MI flat fee". Didn't answer the phone when I called back. Terrible service. Wasted a lot of my time. Very frustrating.
Up charged and lied on the contract
Cons: Bogus up charges and flat out lied
Pros: Car was fine.
Cons: Customer service did not exist. First the car was not available at the local office, making us have to go to the airport, 30 min. away. The agent fast-talked us into $30.99/day insurance saying the $9 insurance advertised online only covered the car when it was being driven, not when it would be parked. We called to get it canceled, were told by Corporate that we could go into any office to get it rescinded, then were told by the local office that we would have to go to the airport (30 mi away) to get it removed. Local office called airport, airport office called us and was extremely rude, implying we were too lazy to go back to the airport office "5 min away"(apparently the agent has no knowledge of local geography). He was aggressive and belligerent. Never renting from Budget again.
Should've bought insurance thru Kayak reservation
Pros: Pick up and drop off was quick
Cons: Insurance was a lot more expensive at the counter Also, reserved a full size car but got a mid size.
Pros: Very fast and easy service
Pros: Customer service was excellent! Great value for the rental, quick and easy rental process.
Cons: Car was good, had a cracked bumper and some stains on the interior upholstery. Overall good.
Never gat rental
Cons: When I went to get rental there were no cars very horrible
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No (according to our data)