Guest reviews
Overall rating
6,9
Good
Based on 9 reviews
Cleanliness
6,8
Comfort
7,3
Pick-up/Drop-off
6,4
Value for money
7,1
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Pros
"The staff were very friendly."
(in 2108 reviews)
"Return was quick and easy."
(in 313 reviews)
"Overall very good experience though."
(in 548 reviews)
Cons
"Very poor customer service ."
(in 395 reviews)
"There were no cars available!"
(in 297 reviews)
"Long lines and slow service."
(in 920 reviews)
Recent reviews
Traveller rating
3
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0
1
2
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10,0
Pros: Fast, friendly service.
Cons: Nothing!
review from
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10,0
Pros: the price was great
Cons: staff at Billings airport
review from
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2,0
THE CAR WASN'T READY
Cons: The car wasn't ready. I waited over 90 mins and the lady at the counter was rude and wouldn't give me an estimated time, so I left. My brother picked up a car later that night at 2am and they said that my car still wasn't available.
review from
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2,0
Cons: They dont accept debit cards on or off the airport in Portland Oregon.
review from
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4,0
Very poor customer service
Pros: not much
Cons: The desk clerk in Missoula MT did not want to take the car back as had been pre-arranged and paid for. She said personnel in Denver had mad a mistake on the numbers and since that was a different fleet she couldn't deal with i & we could not leave the car there.. I told her that was not my problem, that was Budget's problem. She said she would have her supervisor handle it but I was never contacted by her supervisor. I left the car I'm Missoula as agreed
review from
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9,6
Good rental
Pros: Nice vehicle, enough space for 4 people and a lot of luggage. Fairly easy pick up but no one was in the parking lot when the vehicle was dropped off. Smaller airport so that might make sense. Staff was friendly and the vehicle was very clean.
Cons: Information on filling the vehicle up with gas - there was a $7.99 fill up fee but the gas was cheaper per gallon if filled by Budget. I was told that it would not make sense to fill the vehicle if it had less than 1/4 of a tank but when you take into account the fill up fee, you would have to use over 26 gallons of gas before it would be worth having Budget fill it up. The vehicle I had does not hold 26 gallons of gas even if it is empty.
review from
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