|Top route||Dallas/Fort Worth to Dallas/Fort Worth|
|Top airport||Dallas/Fort Worth|
Pros: It wasn't Spirit.
Cons: Missed our connecting flight due to mechanical issues, but we were put on a later flight. Due to covid it's hard to get really good customer service. It would be nice if American had said well in advance that you need their app in order to connect to wifi on the plane.
Pros: crew was super friendly.
Pros: the crew was amazing. Seats needs to be more comfortable.
Cons: seat needs to be more comfortable.
Cons: Me and my husband traveled with my infant son and thebstaff was very accomodating. They evn allowed us to change seats to ensure my son was not next to another person.
Cons: If we boarded and left on time
Pros: They did the best they could but my overall experience was poor. It seems when I fly with AA either I miss my connecting flight, the airplane is broken, we deplane then the flight gets canceled, I’m rebooked then that flight is delayed and then eventually cancelled.
Cons: Need newer planes, better scheduling of flights, flight attendants seem tired or overwhelmed/worked/unhappy.
Pros: I was able to return home after my flight had been cancelled.
Cons: While rebooking my flight from Phoenix the rebooking agent been yelling at me to pull my mask back after I was trying to answer her questions while trying talk over all the other customers. I feel that it was unnecessary and over done.
Pros: The flight went great. Even though it’s been raining for days. The flight was quick and we landed on our wheels.
Cons: Waited to disembark the plane being told the sky bridge was closed. Watched two other flight land after us pull up to disembark. Now I’m going to miss my connecting flight. Oh well. Maybe next time it will be better.
Cons: Late 2 hours
Pros: Nothing at all
Cons: Food, drinks deboarding is awful, just awful experience
Cons: We didn’t even have a pilot, had to call and find one because our pilot that was scheduled “forgot to call in sick”. We were already delayed by 4 hrs so this made it delayed by an hour more!
Cons: Something better to eat
Cons: Entertainment system nor working properly. 40 minute flight delay due to minor cabin seat malfunction.
Pros: Empty seat between us. Entertainment was good. Bags made it to the baggage claim before we did!
Cons: Flight attendant had an attitude when I boarded. I went to put my carryon item in overhead compartment and she questioned me asking my seat number. My seat included a carryon and she had an attitude for no reason.
Cons: Communication. I cannot speak with anyone at flyus about a refund. Qatar airways denied boarding to ALL passengers heading to Saudi Arabia, I was left stranded in Dallas, and could not contact ANYONE.
Pros: Glad we made it back.
Cons: Flight could have been on time. Attendants in the airline could have communicated much better to give update on delay, but they did not give any information despite several times getting up to ask questions at the main check-in. Many of the passengers were very discouraged. Plane left nearly 2 hours late due to an unclear maintenance issue, paperwork and also no fuel put in the plane until all passengers we on board.
Cons: Have the pilots come to fly the plane on time
Pros: Smooth as butter. Slept the whole way.
Cons: Nothing could have improved it.
Cons: American is poorly prepared for day long delays.
Cons: With so many empty seats on the front. They decided to crunch everyone in the back without the minimal distance requested for social distancing. Very disappointed. Social distance is not practiced at AA as in Delta. Very sad. Will remember that next time I book a flight.
Cons: No social distancing AT ALL. Flight was packed
Pros: Yes amazing
Cons: Enlarge the jet.
Pros: The crew was very friendly as well as the pilot after we had landed. Also was nice they gave us each a little water in a plastic bag as well as a snack
Cons: Not much anything can be done to make a flight better with Covid. Masks have to be on, no drink options available anymore.
Pros: Everything was great. But the American Airlines can improve on not letting non-first class passengers use the restroom up front.
Cons: The food! Bring back real food please
Cons: The plane was ancient. Cabin was freezing, seats were rocks. Using an old short-haul CRJ for a 3.5 hour flight sucked.
Cons: Being on Delta
Pros: Flight 1751 Miami to Cleveland 1/11/21. Flight attendants did not enforce mask policy! Family of four sick sneezing, coughing, short of breath. The fathers mask was down the entire flight. Even when the flight attendants picked up the trash. They were informed after the flight they did not comply with CDC, Department of health, and state policies. Their response was “ I made announcements overhead. Didn’t you hear?”. Appalling endangering customers and disregarding Federal, State, and local policies.
Cons: People promoting safety and doing their job.
Pros: Crew and pilot were great.
Cons: The plane was absolutely PACKED during the peak of a global pandemic. Completely irresponsible to not have people spaced out by at least one seat.
Cons: My flight from LAS to LAX was excellent, it was a larger plane , full and was able to stretch out. I would love to fly American Airlines more but flight times for my destinations are not always the best.
Cons: My bags were missing
Pros: Flight on time and covid Prevention was in place.
Cons: Failed to provide wheelchairs as requested.
Pros: Clean and comfortable
Cons: Better service, quicker boarding, more comfort and overall everything needs to improve
Pros: Nothing special good or bad
Cons: My seat did not recline properly and had to sit upright throughout the flight, so was less comfortable.
Cons: Comfort and food.
Pros: The crew and boarding process was excellent.
Cons: Social distancing with the seating arrangements was lacking.
Pros: Plane wasn’t full and left and arrived early!
Cons: Offering some kind of beverage
Cons: I was in the only full row on the plane. The flight attendant waited until we couldn’t move to offer us to move to empty rows. By the time we were able to move, the other people in the row were sleeping. I wanted to stretch but couldn’t. Not a great way to start 2021.
Pros: Comfortable seat, chargers and device holders at search station, very clean and great leg room.
Cons: Seat comfort
Cons: Feed me
Cons: Feed me
Cons: Food and drinks
Cons: Food and drinks
Pros: Seats were okay, even with an upgrade, still tight and I'm only 5'3". Drinks and snacks were served so plan ahead for food to Hawaii. Otherwise, I feel like there staff was great and doing their best to make everyone safe and respected.
Cons: Very little seating at Phoenix airport.
Pros: I felt safe add respected. They serve drinks and small snacks, no meals going to Hawaii, plan ahead.
Cons: The airport at Phoenix had little seating. I was funny in the floor in case someone needed a seat. Otherwise, everything was good.
Cons: Our flight was delayed two hours. We arrived safe but still, the delay creates such an impact on traveler’s plans. AA didn’t even offer bonus miles.
Cons: Missed connecting flight to El Paso and had to wait for hours in the airport on standby
Cons: Shitty service, and made me miss my flight.
Cons: Not telling us we would be arriving 30 min early and then getting in 30 min later than scheduled AND
Having priority baggage actually be a priority
Cons: snacks provided
Pros: Crew was amazing
Cons: The WiFi would not connect for two of my flights. I wanted to watch movies
Cons: Nice Flight
Cons: Better customer services
Pros: Kinda confusing the train finding the gates
Pros: Crew was good and mostly attentive.
Cons: Had to move seat three times because the audio/video didn’t work in my seat. Was very frustrating
Cons: Nothing really: standard AA service
Founded way back in 1930, American Airlines is one of the oldest carriers in the world. Existing as part of the America Airlines Group and partnering with US Airways since 2013, it has contributed to recording the largest number of passengers carried and destinations served in a calendar year on multiple occasions. Flights are offered to more than 50 countries around the world and serviced by roughly 125,000 employees.
The airline has their headquarters in Fort Worth; however, it also has a further 9 hubs around the United States, including in New York, Los Angeles, Chicago and Miami. They also operate a maintenance hub in Tulsa, which has its work cut out with a massive fleet size. American Airlines mainly uses a mix of Airbus and Boeing planes. McDonnell Douglas, Bombardier and Embraer jets are also part of their fleet, with a range of 44 to 140 seats. The most common aircraft in operation is the Boeing 737-800 model.
A founding member of the oneworld alliance, the airline has codeshare agreements with international companies such as Qantas, British Airways, Korean Air and Japan Airlines, among others. The partnering relationship provides customers a greater range of round-the-world tickets and can lead to more efficient flight transfers. Some of the American Airlines’ fleet have been painted dark grey with oneworld branding.
Passengers can choose between Economy, Premium Economy, Business and First Class seating. All customers receive complimentary snacks and non-alcoholic beverages, while First Class provides the luxury of a personal pod onboard and access to dining at Flagship Lounges back on land.