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Over booked flight

I am a member of their award winning AAdvantage program and this has been one AdisAdvantage experience with multiple hurdles. My intial flight was supposed to be a nonstop. At around 10:30pm the night before the flight was canceled and the rebooked flight the same day was a one stop transit CHS. The gate agent required me to check in my carryon and said it'd go to my destination by 4pm. Due to inclined weather, AA landed in CLT instead of CHS. The gate agent advised me to get off, and in 5 minutes, run from terminal A to C to catch the next flight to my destination at 2:40pm. However the gate was closed despite all efforts. What troubled me was I would have made it to the gate earlier if the previous agent didn't argue with his colleagues on how to write a report note for 20 minutes before informing me of my choices. AA missed two next flights for me (2:40pm and 4pm) and the only option is to wait until 6pm. After 30 minutes speaking to AA customer support at the airport, I was given a food voucher of $12, which was worthless and humiliating for airport foods. Finally I made it to my destination at 8:30pm but my checkin baggage did not arrived. All my medications are in there! I lost one whole day of the trip that should have started at 9am but ended up arriving at 9pm without even a toothbrush or any clothes. AA baggage support was the most useless and no real person answers the phone. AA had a baggage file number for me but there was no update at all. I ended up going back to the airport baggage claim area THE NEXT DAY to see my bag among a bunch of lost bags on the floor.

British Airways crew gave zero fucks to my requests for assistance upon arrival in London on every level. As a Deaf person who has not traveled to London in decades, this entire experience was very stressful. I was never told where to go next. I missed my next flight and then the next train to Reims, France. Prior to my travel, I made sure that my hearing assistance was in their system. On the plane, it took me a long time to get their attention - the calls for attendant via electronic channel were completely ignored. My hand waves toward them were completely ignored as well. Even at our line of sight, they would hide to avoid my call for attention. Only way I could get help to get out of my seat and walk up to them. Then, when I shared my concerns with them regarding my next flight in London, seeing how close my flight would be. They simply said to look at the screen for my next flight. In my past experience with flight attendants in most airlines, they were much more helpful and informative. They would go out of their way to retrieve the gate number, provide directions, and sometimes even arrange to have someone to go with me to the next gate. But, not this one. I was entirely on my own. I missed any announcements they had on the plane. When I finally got off the plane, there were many screens and not all would display where I need to go. I ended up getting lost, missing my train. Then the next train broke down. Hearies were able to navigate through information coming from other travelers. All I could do is follow them only to find even they had no idea where to go. At the passport screening area, it was pure chaos. I patiently waited in the line only to find out I had to go back to the reservation booth. Even the ticketing booth was chaotic. Swarm of overwhelmed people waiting to be seen. I saw a flight attendant who was on my plane and I told him what happened. It was finally when I got the help I needed. At the end I was able to go on the next flight for Paris but I eventually broke down in tears and told him what it was like for me on the plane. He compassionately said in few words, “Welcome to new British Airways. We have been experiencing staff storages and pay cuts.” Shortage of staff was not what I saw on the plane. They were constantly congregated in the back, chatting and eating. But, their attitudes do reflect their unhappiness with BA, spilling over the passengers - the ones who truly needed their help had to suffer the most.

Awful in every way

1, the communication when the flight was delayed was incredibly poor. Things happen, that's okay, but not knowing where the inbound plane is, changing gates via text and not an announcement, showing up and finally speaking to people without any clue of what was going on, and dismissing customer's questions without any real intent to listen was disappointing. The Wi-Fi didn't work on the plane, hence the poor entertainment score, there simply was not any.

They cancel flight last minute and didn’t have a flight coming to the airport I booked. Even though I had to rebook to another airport it’s a 1hr and 20 from my home instead of 5-7 minutes. It’s a inconvenience because I’m pushing for time because I have to get back home and get ready for work. I’m very tired and disappointed in the airlines for doing that and should be compensated for it once again.

The boarding process was unusually long on all four of the flights I took recently. Either people are boarding out of their zones being called, or the zones are backwards. It appeared that people in the aisle seats were seated first but then had to get up to allow window seat passengers to get settled. It should be reversed.

The hell with American. Don’t fly with these people.

The cancelled after many delays and held my luggage

Flight was delayed 10 hours without any rationale, no problems with weather on either departure or arrival. We wound up renting a car and driving instead.

So this review is related to some things related more to the airports and higher-level stuff. One issue was that this was the second leg of an international flight for me. It was an American Airlines codeshare with Finnair. American Airlines had alerted Finnair about some additional security measures but did not mention the fact that any liquids purchased at the Duty Free stores en route would NOT be allowed through security at Chicago when transferring to the domestic terminal. Passengers did have the option of placing those liquids in their checked baggage but what if that wasn't an option? Another issue is just related to ORD, it was a zoo. I know that's beyond what this review is about but big airlines like American have some part to play in how the airport operates.

Tried to check in online as per usual - what a nightmare. Couldn't change my seat, tried 16 times and was rejected from process at change seat screen every time. Ended up having to phone BA at 5.30 am in the UK on my mobile from the US as was automatically allocated last row non-aisle seat - the worst place on the plane. On hold with executive club for 25 mins - I'm dreading the charges. Executive club customer service also couldn't change the seat (no reason given) but could see a free seat was available and would put a note about seat change for the airport check in staff. Got to airport - told no note on system and that UK BA executive club customer service staff had 'lied' to me by check in staff at san diego End up sitting next to toilet with constant noise all night. I will not fly with BA again (other than to try and use up existing avios). Virgin are now giving way superior service on my transatlantic routes and swiss air for my short hauls. This flight was confirmation that ba no longer offers good value or service.

Flight was smooth and the crew were great, but I ended up getting delayed in Dallas and spending 6 hours in the Dallas airport and they lost my luggage and it never made it to New Orleans.

The staff were great, but they lost my luggage and my flight got delayed 6 hours.

Flight was on time but seat was very uncomfortable.