|Top route||Los Angeles to Dallas/Fort Worth|
|Top airport||Dallas/Fort Worth|
The boarding was a mess with the ground personal! Twice in a role transit in Narita both confusing, delays,, and many passengers were upset! They could do a much better job! All we saw are the girls busy running around but accomplish nothing!
Our luggage got 😡
They send a text message the day before to arrive at the airport 6 hours prior to departure, this is crazy!
Over booked flight
I am a member of their award winning AAdvantage program and this has been one AdisAdvantage experience with multiple hurdles. My intial flight was supposed to be a nonstop. At around 10:30pm the night before the flight was canceled and the rebooked flight the same day was a one stop transit CHS. The gate agent required me to check in my carryon and said it'd go to my destination by 4pm. Due to inclined weather, AA landed in CLT instead of CHS. The gate agent advised me to get off, and in 5 minutes, run from terminal A to C to catch the next flight to my destination at 2:40pm. However the gate was closed despite all efforts. What troubled me was I would have made it to the gate earlier if the previous agent didn't argue with his colleagues on how to write a report note for 20 minutes before informing me of my choices. AA missed two next flights for me (2:40pm and 4pm) and the only option is to wait until 6pm. After 30 minutes speaking to AA customer support at the airport, I was given a food voucher of $12, which was worthless and humiliating for airport foods. Finally I made it to my destination at 8:30pm but my checkin baggage did not arrived. All my medications are in there! I lost one whole day of the trip that should have started at 9am but ended up arriving at 9pm without even a toothbrush or any clothes. AA baggage support was the most useless and no real person answers the phone. AA had a baggage file number for me but there was no update at all. I ended up going back to the airport baggage claim area THE NEXT DAY to see my bag among a bunch of lost bags on the floor.
I finally saw and received assistance that should have been there in London.
British Airways crew gave zero fucks to my requests for assistance upon arrival in London on every level. As a Deaf person who has not traveled to London in decades, this entire experience was very stressful. I was never told where to go next. I missed my next flight and then the next train to Reims, France. Prior to my travel, I made sure that my hearing assistance was in their system. On the plane, it took me a long time to get their attention - the calls for attendant via electronic channel were completely ignored. My hand waves toward them were completely ignored as well. Even at our line of sight, they would hide to avoid my call for attention. Only way I could get help to get out of my seat and walk up to them. Then, when I shared my concerns with them regarding my next flight in London, seeing how close my flight would be. They simply said to look at the screen for my next flight. In my past experience with flight attendants in most airlines, they were much more helpful and informative. They would go out of their way to retrieve the gate number, provide directions, and sometimes even arrange to have someone to go with me to the next gate. But, not this one. I was entirely on my own. I missed any announcements they had on the plane. When I finally got off the plane, there were many screens and not all would display where I need to go. I ended up getting lost, missing my train. Then the next train broke down. Hearies were able to navigate through information coming from other travelers. All I could do is follow them only to find even they had no idea where to go. At the passport screening area, it was pure chaos. I patiently waited in the line only to find out I had to go back to the reservation booth. Even the ticketing booth was chaotic. Swarm of overwhelmed people waiting to be seen. I saw a flight attendant who was on my plane and I told him what happened. It was finally when I got the help I needed. At the end I was able to go on the next flight for Paris but I eventually broke down in tears and told him what it was like for me on the plane. He compassionately said in few words, “Welcome to new British Airways. We have been experiencing staff storages and pay cuts.” Shortage of staff was not what I saw on the plane. They were constantly congregated in the back, chatting and eating. But, their attitudes do reflect their unhappiness with BA, spilling over the passengers - the ones who truly needed their help had to suffer the most.
Great, easy, and quick flight
The flights were great and everything worked together well!
Smooth flight. There was a weather delay but the captain kept us well updated regarding wheels up time. The cabin crew was extremely helpful to passengers who had connections at DFW.
Flight attendant very attentive and great service
Awful in every way
1, the communication when the flight was delayed was incredibly poor. Things happen, that's okay, but not knowing where the inbound plane is, changing gates via text and not an announcement, showing up and finally speaking to people without any clue of what was going on, and dismissing customer's questions without any real intent to listen was disappointing. The Wi-Fi didn't work on the plane, hence the poor entertainment score, there simply was not any.
Quick flight and smooth.
Smooth flight and boarding process. The food was normal for a 3 hour flight Comfort is okay unless you are in first class.
The check in process was very slow. We arrived 3 hours prior de departure time and almost made it.
They cancel flight last minute and didn’t have a flight coming to the airport I booked. Even though I had to rebook to another airport it’s a 1hr and 20 from my home instead of 5-7 minutes. It’s a inconvenience because I’m pushing for time because I have to get back home and get ready for work. I’m very tired and disappointed in the airlines for doing that and should be compensated for it once again.
The boarding process was unusually long on all four of the flights I took recently. Either people are boarding out of their zones being called, or the zones are backwards. It appeared that people in the aisle seats were seated first but then had to get up to allow window seat passengers to get settled. It should be reversed.
Better seats and entertainment
One of the stewards, and I wish I had asked his name but did not, had braids in his hair. He was African American and was just the most pleasant crew member I have experienced with your airline. He was professional but also personable. He had a great attitude and sense of humor. I know in your industry the public is quick to report the bad experiences, but this experience was great. If you can find out his name, please let him read this comment and let him know it was refreshing to have someone like him on the flight!
The hell with American. Don’t fly with these people.
The cancelled after many delays and held my luggage
Flight was delayed 10 hours without any rationale, no problems with weather on either departure or arrival. We wound up renting a car and driving instead.
So this review is related to some things related more to the airports and higher-level stuff. One issue was that this was the second leg of an international flight for me. It was an American Airlines codeshare with Finnair. American Airlines had alerted Finnair about some additional security measures but did not mention the fact that any liquids purchased at the Duty Free stores en route would NOT be allowed through security at Chicago when transferring to the domestic terminal. Passengers did have the option of placing those liquids in their checked baggage but what if that wasn't an option? Another issue is just related to ORD, it was a zoo. I know that's beyond what this review is about but big airlines like American have some part to play in how the airport operates.
Quick boarding . Clean plane. Arrived ahead of time . Smooth flight
Tried to check in online as per usual - what a nightmare. Couldn't change my seat, tried 16 times and was rejected from process at change seat screen every time. Ended up having to phone BA at 5.30 am in the UK on my mobile from the US as was automatically allocated last row non-aisle seat - the worst place on the plane. On hold with executive club for 25 mins - I'm dreading the charges. Executive club customer service also couldn't change the seat (no reason given) but could see a free seat was available and would put a note about seat change for the airport check in staff. Got to airport - told no note on system and that UK BA executive club customer service staff had 'lied' to me by check in staff at san diego End up sitting next to toilet with constant noise all night. I will not fly with BA again (other than to try and use up existing avios). Virgin are now giving way superior service on my transatlantic routes and swiss air for my short hauls. This flight was confirmation that ba no longer offers good value or service.
Flight was smooth and the crew were great, but I ended up getting delayed in Dallas and spending 6 hours in the Dallas airport and they lost my luggage and it never made it to New Orleans.
The staff were great, but they lost my luggage and my flight got delayed 6 hours.
Flight was on time but seat was very uncomfortable.
On board American Airlines flights, cabin baggage should not exceed 56x36x23cm. If your hand luggage is bigger, the American Airlines assistance team will most likely ask you to pay extra for checked luggage.
American Airlines offers direct flights to 217 cities in 58 different countries. Dallas, Los Angeles, and Boston are the most popular cities covered by American Airlines.
American Airlines concentrates most of its flight operations in Dallas.
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including American Airlines.
Founded way back in 1930, American Airlines is one of the oldest carriers in the world. Existing as part of the America Airlines Group and partnering with US Airways since 2013, it has contributed to recording the largest number of passengers carried and destinations served in a calendar year on multiple occasions. Flights are offered to more than 50 countries around the world and serviced by roughly 125,000 employees.
The airline has their headquarters in Fort Worth; however, it also has a further 9 hubs around the United States, including in New York, Los Angeles, Chicago and Miami. They also operate a maintenance hub in Tulsa, which has its work cut out with a massive fleet size. American Airlines mainly uses a mix of Airbus and Boeing planes. McDonnell Douglas, Bombardier and Embraer jets are also part of their fleet, with a range of 44 to 140 seats. The most common aircraft in operation is the Boeing 737-800 model.
A founding member of the oneworld alliance, the airline has codeshare agreements with international companies such as Qantas, British Airways, Korean Air and Japan Airlines, among others. The partnering relationship provides customers a greater range of round-the-world tickets and can lead to more efficient flight transfers. Some of the American Airlines’ fleet have been painted dark grey with oneworld branding.
Passengers can choose between Economy, Premium Economy, Business and First Class seating. All customers receive complimentary snacks and non-alcoholic beverages, while First Class provides the luxury of a personal pod onboard and access to dining at Flagship Lounges back on land.