Traveller reviews
Overall rating
6,4
Good
Based on 8 427 reviews
Boarding
6,9
Comfort
6,4
Crew
7,5
Entertainment
6,3
Food
5,8
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Travellers
16+
1 adult (age 18-64) selected
over 18
0 students (age over 18) selected
12-15
0 youths (age 12-17) selected
2-11
0 children (age 2-11) selected
under 2
0 seat infants (below age 2) selected
under 2
0 lap infants (below age 2) selected
Economy
American Airlines information
| IATA code | AA |
|---|---|
| Routes | 1495 |
| Top route | Los Angeles to Dallas/Fort Worth |
| Airports served | 235 |
| Top airport | Dallas/Fort Worth |
American Airlines traveller reviews
Pros
"Crew was friendly and nice."
(in 1650 reviews)
"Flight crew was pleasant enough."
(in 1617 reviews)
"First class was pretty comfortable."
(in 59 reviews)
Cons
"Flight attendant was very fun."
(in 3260 reviews)
"Our flight was delayed two hours."
(in 3286 reviews)
"Flight was delayed due to weather."
(in 62 reviews)
Recent reviews
Traveller rating
1681
433
361
935
67
Find reviews that mention:
flight attendants
delayed flight
crew was great
great flight
missed my flight
old plane
fly american
first class
hour delay
leg room
mechanical issues
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10,0
All good. AA is excellent airline
Reviewed Oct 2023review from
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10,0
Helpful and courteous. Clean airplanes.
Reviewed Oct 2023review from
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8,0
It was a short flight on small plane. We luckily had the first row after 1st class so lots of legroom. No complaints.
Reviewed Oct 2023review from
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10,0
Llego a tiempo
Reviewed Oct 2023review from
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10,0
There was a huge weather delay and crew and pilots handled it amazing! So many people had connections and they were so helpful and cheering people on to make them
Reviewed Oct 2023review from
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10,0
I have traveled with American for decades since I am based in Dallas, it is rare that I do not use them. I upgrade or I get upgraded to business class regularly. I notice the difference in the crews based on when they take drink orders. Before we take off or waiting until we are 20,000 feet up. This crew was exceptional. We had two people working business class while the plane loaded and everyone was served before takeoff. The attention to detail by the crew was exceptional. All I had to do was look up and eye contact was made and I received what I asked for. This is truly why I fly American. There are some routes where the crew do the very least and some that are exceptional. This was certainly service that other crews should strive for.
Reviewed Oct 2023review from
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2,0
Ther is no fly,over book .and they let out in San pedro sula ,antil Monday 2 of October 2023
Reviewed Oct 2023review from
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2,0
Over book the fly ,and they let out
Reviewed Oct 2023review from
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2,0
Long flight delay from gate and in airplane due to maintenance issues then pilot switch. Why board us on the plane if they know we would need to switch pilots? We could easily have stayed another 90 min in the terminal despite already being there 3 hours.
Reviewed Oct 2023review from
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8,0
No issues with flight. Only snack option was cookies.
Reviewed Sep 2023review from
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8,0
Free wifi kept dropping so no inflight entertainment. And only snack option was cookies.
Reviewed Sep 2023review from
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10,0
Customer service prior to boarding is horrible Communication regarding boarding gates is released at the last minute and the gates are very distant from Customs. Very disappointing
Reviewed Sep 2023review from
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6,0
There was no drink/snack service and the electric outlets were not powered so I couldn’t charge my phone.
Reviewed Sep 2023review from
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10,0
Great flight, great service but most of all- our luggage made the trip with us.,
Reviewed Sep 2023review from
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10,0
On time performance & crew attentiveness both great
Reviewed Sep 2023review from
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10,0
Legroom is extended
Reviewed Sep 2023review from
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2,0
Bags lost in Charlotte. Bags delayed to our final destination.
Reviewed Sep 2023review from
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8,0
No food available for purchase.
Reviewed Sep 2023review from
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4,0
The flight was 3 hours late taking off. The lounge experience in Heathrow was terrible. No charging plugs, no table busting, and very overcrowded.
Reviewed Sep 2023review from
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4,0
The business class configuration on this plane is really contorted and tight in space. To have to climb over another’s feet to go to the restroom was less than comfortable. Also, I was served meals handing all plates and drinks in front of the random flyer facing me on the aisle. I felt it was an elevated comfort + economy cs business class. Also, the interface at Heathrow is awful. The lounge had minimal plugs to recharge devices and it was so crowded, There were few seats available in both the North and South lounges. Rarely anyone came by to clean up after the last 3-4 people who sat in that chair.
Reviewed Sep 2023review from
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2,0
The announcements for loading at the gate for my flight from Phoenix to Mex City was all in Spanish. The English only speaking flyers had no idea the plane was loading.
Reviewed Sep 2023review from
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10,0
The snacks were fine and I did not use the entertainment so the ratingvis more n/a than mediocre. Staff were good and boarding is easy in group 2
Reviewed Sep 2023review from
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2,0
Flight was delayed after boarding and no idea when it would take off. Crew in Portland did arrange for transport to Boston for a different set of flights to my destination.
Reviewed Sep 2023review from
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2,0
Being on time would help since we missed our connection with your partner airline. Costly and ruined two days of our vacation.
Reviewed Sep 2023review from
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10,0
on time, flight attendant very friendly
Reviewed Sep 2023review from
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2,0
We were told we had no flights before our flight was continually delayed then cancelled.
Reviewed Sep 2023review from
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8,0
American Airlines no longer has Bischoff biscuits. This is intolerable.
Reviewed Sep 2023review from
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8,0
Slept through it all- no problems
Reviewed Sep 2023review from
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8,0
Poor selection of films for the older traveler
Reviewed Sep 2023review from
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4,0
Delays? Stress, etc.
Reviewed Sep 2023review from
American Airlines FAQs
What is American Airlines' carry-on size allowance?
On board American Airlines flights, cabin baggage should not exceed 56x36x23cm. If your hand luggage is bigger, the American Airlines assistance team will most likely ask you to pay extra for checked luggage.
Where does American Airlines fly to?
American Airlines offers direct flights to 232 cities in 60 different countries. Dallas, Los Angeles, and Austin are the most popular cities covered by American Airlines.
What is American Airlines’ primary hub?
American Airlines concentrates most of its flight operations in Dallas.
How does KAYAK find such low prices on American Airlines flights?
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including American Airlines.
Flight status
American Airlines route map
Top airports served by American Airlines
- Dallas/Fort Worth Airport (DFW)
- Charlotte Douglas Airport (CLT)
- Miami Airport (MIA)
- Phoenix Sky Harbor Intl Airport (PHX)
- Chicago O'Hare Intl Airport (ORD)
- Philadelphia Airport (PHL)
- Los Angeles Airport (LAX)
- Washington, D.C. Reagan-National Airport (DCA)
- New York John F Kennedy Intl Airport (JFK)
- New York LaGuardia Airport (LGA)
- Boston Logan Intl Airport (BOS)
- Orlando Airport (MCO)
- Austin Bergstrom Airport (AUS)
- Las Vegas Harry Reid Intl Airport (LAS)
- Raleigh-Durham Airport (RDU)
American Airlines contact information
- AA IATA code
- +1 800 433 7300 Call
- AA.com Visit
Overview of American Airlines
Founded way back in 1930, American Airlines is one of the oldest carriers in the world. Existing as part of the America Airlines Group and partnering with US Airways since 2013, it has contributed to recording the largest number of passengers carried and destinations served in a calendar year on multiple occasions. Flights are offered to more than 50 countries around the world and serviced by roughly 125,000 employees.
The airline has their headquarters in Fort Worth; however, it also has a further 9 hubs around the United States, including in New York, Los Angeles, Chicago and Miami. They also operate a maintenance hub in Tulsa, which has its work cut out with a massive fleet size. American Airlines mainly uses a mix of Airbus and Boeing planes. McDonnell Douglas, Bombardier and Embraer jets are also part of their fleet, with a range of 44 to 140 seats. The most common aircraft in operation is the Boeing 737-800 model.
A founding member of the oneworld alliance, the airline has codeshare agreements with international companies such as Qantas, British Airways, Korean Air and Japan Airlines, among others. The partnering relationship provides customers a greater range of round-the-world tickets and can lead to more efficient flight transfers. Some of the American Airlines’ fleet have been painted dark grey with oneworld branding.
Passengers can choose between Economy, Premium Economy, Business and First Class seating. All customers receive complimentary snacks and non-alcoholic beverages, while First Class provides the luxury of a personal pod onboard and access to dining at Flagship Lounges back on land.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.