Guest reviews
Overall rating
8,5
Excellent
Based on 208 reviews
Cleanliness
8,7
Comfort
8,5
Pick-up/Drop-off
8,6
Value for money
8,1
Pros
"Staff was friendly and nice"
(in 3250 reviews)
"Shuttle was quick and easy."
(in 627 reviews)
"Very clean and great car."
(in 5466 reviews)
Cons
"There was no car available."
(in 2389 reviews)
"Car was dirty and worn."
(in 2341 reviews)
"Car was dirty and worn."
(in 2339 reviews)
Recent reviews
Traveller rating
55
21
10
6
5
Find reviews that mention:
customer service
car was clean
great car
pick up and drop
friendly staff
quick and easy
great price
great service
great experience
picked up the car
car available
return the car
great value
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2,0
Pros: Nothing at all
Cons: Never got the car and was charged full price!
review from
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7,6
Pros: Staff was nice when I picked up.
review from
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6,0
Pros: Drop off was easy, but pickup wasn't the best, particularly since I had hoped for a complimentary upgrade and/or an advertised only $1 per day upcharge for a minivan. None could be provided
Cons: Total cost proved expensive for a week's rental.
review from
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7,6
Pros: the staff was very nice, very helpful and kind personality. Car is clean and nice.
Cons: more options of the car when we have to change the car. Our luggages could not fit in Nissan rogue sport, and we would like to change to another car, but there was no choices left only to upgrade to bigger car and end up we have to pay higher.
review from
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8,0
Pros: Drop off was good,shuttle prompt in plenty of time.
Cons: Counter wait was long, instructions not clear on which was my car. I did not know that I could choose my own car, and would rather have one assigned for me in a specific location. Travel is stressful enough, I need more accommodation for my age and physical condition. In other words, better customer service, which is lacking everywhere these days.
review from
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6,8
Pros: The staff was great and it was very easy to pick up the car. The shuttle transport was seamless.
Cons: The rental smelled like someone smoked a pack of cigarettes with the windows up, so it was very unpleasant driving around in the car.
review from
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10,0
Pros: Pick-up and drop fast and easy. Clean car and ready to go!
Cons: Everything was perfect
review from
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6,4
Pros: My pickup went well. Great communication. Helpful insight.
Cons: Drop-Off was a complete mess. Drop-Off procedure poorly marked. Business was VERY busy (which is great) but because things were so poorly marked, chaos ensued. Guest/Temporary parking is dangerous. You enter and exist on a one way, which drop-off buses also use. I was charged for gas on a full tank
review from
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10,0
Pros: Everything
Cons: Nothing
review from
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10,0
Pros: Very friendly and very easy
Cons: Honestly had a great experience
review from
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7,6
Cons: Pick up was a bit crowded and didn’t even see an attendant for almost 5 minutes to know if someone would come soon.
review from
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10,0
Pros: Very courteous staff and new car
Cons: Shuttle was a bit dirty
review from