Pros: Cean car
Cons: Check-i was horrible. Check out was horrible
Pros: Drop off was easy.
Cons: Pickup attendant seemed bothered we were there. The car had scuffs all down the side that were not disclosed before hand so we took pictures and went back inside and she just scribbled it down on a paper and handed it back to me. And the check engine light came on in the car.
Pros: Staff was friendly, easy to check out and return the vehicle.
Cons: Estimated price was hundreds of dollars difference, I also received a truck instead of an SUV as advertised.
Cons: Broken ez-toll pass. Found that out 2 hours into my trip when I attempted to pay a toll. Budget told me to pay and kee my receipts. Well apparently you can't pay because the ez-pass was paying all the tolls. ]So even though I didn't open it it was still activated therefore I'm charged for the device everyday I had the rental. Calling my local budget and the 800 number was ABSOLUTELY no help at all. Second it rained...I pull off and water is running i to the car from the fron windshield. TOTALLY NOT WORTH $493.00 that I paid. However I had to get my daughter back to school t a certain time so I had to SUCK IT UP!!!
Pros: Enjoyed Santa Fe car Nice associates
Pros: I never received a confirmation email and they charged me an extra $200 because THEY got my reservation wrong. I don’t know how to dispute this but it definitely sucks :/
Cons: Customer service could’ve had more understanding, they could have tracked my reservation by name and not number (because I didn’t have a confirmation email they didn’t honor the correct reservation, only the incorrect reservation made over the phone by Jesse (agent on phone) and were so unkind on the phone I literally cried. Before the drop off location debacle, they didn’t even have my kind of car (economy) available at the location even though I booked beforehand so they charged me an extra $26/day to take the one car they did have available, but they said it was $25/day. And then the counter agent didn’t tell me the dropoff location was same as pickup. So when I reviewed my contract the next day and saw it was wrong, I had to call customer service, at which point they charged me a total of $345 for a reservation that was $48 when I walked in to get the car just 1 day before. It was a mess, I’m so stressed out from this, and not having a confirmation email REALLY contributed to that stress.
Pros: Amazing value for the size and type of SUV we rented.
Pros: Pick up and drop off ok.
Cons: Car smelled old. Front end steering was off - like the power steering was “too powerful”. Made the car difficult to handle.
Pros: I was informed on the site that I could have a rental with a debt card as long as I'm over 25. This is NOT the case, the lady at the airport location said that it varies from location if they'll accept debit and that is not one of them. Use Dollar rental car it was cheaper, they take debit.
Cons: They could've had accurate information for one, it's not nice to fly 9 hours, trying to be timely and then be told it's not going to happen and find another way. Nice people, not nice policy.
Cons: car was a little beat up
Pros: Pick up and Drop off was super easy.
Cons: Didnt like that someone else cannot pay unless they are listed as a driver (for additional money/day)
Pros: I had a horrible experience at this location for Budget. I was only renting the car for a few hours to go from one airport location to another that I could not fly into ecause of weather. I reserved a car Online, and when I got to the actual office site location, they did not honor the reservation
Cons: I received horrible service from the counter representative Danny. He literally became frustrated with me because he could not honor the online reservation, and he literally walked away from the computer and me before he completed anything for me. Very dissatisfied.
Ditzy clerk wasted my time
Pros: Nissan Sentra — good car but contained paper trash Return guy — very efficient Shuttle buses — quick and courteous
Cons: I was the only active customer at pickup but it still took clerk 20 minutes to give me the key. She was obsessed with her quest to find a ride for a drop off customer whose family was late picking him up. After starting promptly with me, she interrupted the checkout process with around 15 minutes of phone conversations in which she was trying to find a ride for this guy. Then, finally, after he got his ride, she spent another few minutes calling back folks she had enlisted to help on the project in order to thank them and pat herself on the back. Meanwhile, it was almost midnight, and I was exhausted and quietly furious. It took less than 5 minutes to print and sign my contract after she got back to work.
Pros: People were nice and helpful and the vehicle was great!
Cons: Only negative about the experience was the wait time to pick up the vehicle.
Pros: Ended up with a nice car
Cons: Wanted to give me a minivan, and had to push for something more appropriate
Cons: Walked up to car it had all 4 windows down. Drive away and turn up the heat to the wonderful smell of pot from the previous renters. Smelled like a giant skunk sat in the back seat the entire trip
Pros: easy to find the rental return, quick return but shuttle was a bit slow to get me to the the airport
Cons: shuttle was a bit slow to get me to the the airport
Pros: Loved the Kia Sorrento. Plus no high pressure on the add-ons and gas tank. Hate that at rental car places. This guy was great.
I expected better from Budget
Pros: Nice enough staff.
Cons: I reserved a car that was supposed to carry 5 passengers and 3 pieces of luggage. There was only one car available with so little leg room in the back, it would only have fit one person sideways and the trunk only one bag, so I was forced to upgrade. Facility seemed understaffed. Slow pick up and drop off.
Slightly Above Average
Pros: No surprises
Cons: Service was slow
Pick up was awful
Pros: Car was fine. Return was fine
Cons: The pickup awful. Understaffed. One of the 2 agents spent 30 minutes with one customer whose credit card wouldn't clear. The other agent harangued an elderly couple for 15-20 minutes trying to sell them the insurance they didn't want. Had to wait for cars to come in and get cleaned. I was #5 in line and it took an Hour!!!!
Cons: Dropping off was a mess. No computers and I had to go in (as did everyone). The shuttle bus took off as people were approaching. But picking up was pretty smooth.
Long wait at pickup
Pros: Everything was fine
Cons: Except there was a very long wait at pickup because the customer in front of me had a mistake in their reservation and the Budget associate had a difficult time making it work.
Cons: There was a smell in the car that was tactile and horrible.
Good experience, do it again
Pros: From the curb pick up to driving away there was no waiting. It was 10 pm so this was probably normal. Drop off was faster but again, 9:20 on a Tuesday.
Cons: Mini van was dirty, windows were not clean at all. Cost was not the savings advertised.I suspect more fees did the damage.
Pros: Original rental representative. who I believe was a manager was helpful. On return, the representative was willing to remove certain charges to reduce bill.
Cons: There appeared to be added costs. For example, the cost of added/optional GPS at return was more than initially stated.
Pros: Good price for car class.
Cons: Tried to upsell on EVERYTHING when picking up car and got an attitude when insurance was declined. The insurance was a few dollars shy of the daily rental fee. Also "offered" Sirius radio for an additional fee, which I declined, however, it was already active in the vehicle. At return the invoiced amount was higher than the initial contract, so I had to go back inside and deal with getting that resolved.
Can't get out of their own way
Pros: They stayed open late to accommodate flight delays. I landed at 1:10am and the driver picked me up shortly after I got out of baggage claim and I got the car relatively quickly.
Cons: Weather was a huge problem during my trip (on both legs). My flight home got canceled and the only way to get home was to fly out of Providence instead of Hartford. I called budget to see what it would cost to drop the car off in Providence (~70mi) instead. They wanted to charge a $200 (maybe $250) drop fee. I told them that I could rent a new car for $94. Instead of making an exception they made me drive to Hartford (30mi out of the way) to return the car I had and pick-up a new one. When I got to the rental office the line was long and it took a long time. Once I finally got the the counter the woman told me that was stupid, closed out my old reservation and gave me a new one under the cheaper rate without making me change the car. It just added ~2hrs to my already shitty morning and long travel day.
Cons: didn't get the rental at budget , price was a lot higher when I arrived to pick up car so I went avis and rented another car not PLEASED !
Cons: When I got there, they said they were out of the size car I reserved. Then they tried to make me take a truck and I refused. I'm pretty sure they were trying to screw me over and this was for a potential job where the employer was paying. Will pick a different rental car company in the future.
|Monday||04:00 - 23:59|
00:00 - 01:00
|Tuesday||04:00 - 23:59|
00:00 - 01:00
|Wednesday||04:00 - 23:59|
00:00 - 01:00
|Thursday||04:00 - 23:59|
00:00 - 01:00
|Friday||04:00 - 23:59|
00:00 - 01:00
|Saturday||04:00 - 23:59|
00:00 - 01:00
|Sunday||04:00 - 23:59|
00:00 - 01:00
Budget has 1 car hire location in Windsor Locks. Take a look at our Budget hire location map to find the best car hires near you.
No (according to our data)