Windsor Locks Car Hire

Windsor Locks Car Hire

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Windsor Locks car hire information

Pick-up location Windsor Locks
Hire locations 10
Airport locations 9

Windsor Locks car hire reviews and directory

Rated no. 1
National
national
Best rated
8,0 Excellent (882 reviews)
1 location in Windsor Locks
Rated no. 2
Dollar
7,0 Good (49 reviews)
1 location in Windsor Locks
Dollar
Locations in Windsor Locks
580 Spring Street
+1 860 207 8386
  • 6.9
  • 7.5
  • 7.2
  • 6.7
  • 6.9
Recent reviews
10,0 Excellent
May 23 2017
Pros: No long line. Desk staff were knowledagble about what was required for us to cross the border with the car.
10,0 Excellent
Oct 16 2015
Excellent value.
Pros: Speed and efficiency
3,6 Mediocre
Oct 19 2015
HORRIBLE HORRIBLE HORRIBLE
Pros: nothing
Cons: HORRIBLE HORRIBLE HORRIBLE...CHOOSE ANY PLACE BUT HERE!!!!!!!!! Dropped off by shuttle from Hartford Bradley airport. 12 people in line in front of me, was told most have been waiting over an hour. Cars were available, two employees working the counter but utter and complete incompetency caused me to wait on line for over 85 minutes for a car. Just this year I have rented cars 8 other times so I think I know how these things should go. There were cars available the delay was 100% from having just a horrible grossly incompetent staff. When a third person tried to help one of the two women working the counter yelled at him that "they had a system'. That same woman, instead of apologizing to customers about the wait was complaining to them about how hard she had it!!!! When another employee finally stepped in to help he did not assist the next person in line angering the poor guy who was next. Another guy asked for a full sized car, he went out to pick up the car they assigned to him and it was a tiny Kia. He came back in and they made him wait an additional 20 minutes to redo his paperwork for a correct sized car. When I finally did get my car, I was told they were 'pre inspected' so they would not give me a form to write down any scratches and dings on the car at the time of rental. Nor did anyone even offer to do a walk around with the car... they just handed me the key and told me what spot it was in. The car was covered in marks so I wrote them down on the back of my contract and had to interrupt a woman to sign the paper. In case you think I am making any of this up or exaggerating, I have photos of the line and the clock on wall the time I got there and the time I left. No 'deal' is worth this horrible service.
4,4 Okay
Oct 20 2015
Employees are rude
Pros: The car handled well and was comfortable despite its small size.
Cons: The employees were rude. The woman checking in cars on my return day was down right foul. Could not muster even the slightest shred of politeness. The shuttle driver on my return was the only one who possessed any customer service skills whatsoever. The car also smelled like food when I picked it up, which was disgusting. It's a good thing their rates are cheap.
10,0 Excellent
Nov 22 2015
Everything was ok I had no problem
Pros: They staff take great care of making sure I was satisfied
2,0 Mediocre
Dec 1 2015
Cons: they said they did not have a reservation for me then charged me walk in rate 100.00 dollars more then gave me a small car which had been smoked in. never use dollar again
10,0 Excellent
Dec 7 2015
Great experience
Pros: Most of all the price - renting a car for 10 days at most of the other rentals was as much as $650 . Dollar was less than half the price. The car was clean, in good repair & got me where I needed to go with no worries. Thanks!
8,0 Excellent
Dec 20 2015
Pros: Check in was really easy and efficient.
Cons: I asked for a fast pass for tools. There was one in glove compartment that wouldn't attach to windshield so it was useless.
4,0 Okay
Dec 22 2015
Car wasn't what I expected!
Pros: There was no knowlege of the class of vehiche I was renting until I got to the counter. It cost me $25.00 more per day to get a Ford Focus!! Never again.
10,0 Excellent
Dec 29 2015
Pros: Everything was easy
Rated no. 3
Budget
6,4 Good (40 reviews)
1 location in Windsor Locks
Budget
Locations in Windsor Locks
85-317 Schoephoester Road
+1 860 627 3700
  • 6.3
  • 6.7
  • 6.9
  • 6.2
  • 6.2
Recent reviews
8,0 Excellent
Aug 1 2017
Cons: The price was a bit high.
10,0 Excellent
Sep 20 2017
Pros: Easy pick up and drop off helpful staff
2,0 Mediocre
Dec 12 2017
Cons: Walked up to car it had all 4 windows down. Drive away and turn up the heat to the wonderful smell of pot from the previous renters. Smelled like a giant skunk sat in the back seat the entire trip
7,2 Good
Nov 29 2015
Fine, but nothing special
Pros: I had a big family group and their luggage to transport, so Initially I reserved a Ford Expedition SUV. At the counter they persuaded me to upgrade to a Lincoln Navigator, which actually was quite nice and posh. Check-in and return processes were both quick.
Cons: The vehicle wasn't as clean as it should be. The dashboard and control screen were covered with fingerprints. How hard would it be to wipe these down occasionally? Also, there was a giant bird poop stain on one of the doors. Shouldn't this have been obvious to them after running it through the car wash?
7,6 Good
Dec 8 2015
Pros: Quick check in... The car was full of features for the money... No hidden fees
Cons: The car that we received had a filthy exterior and the interior had only received a quick once over (there was still some trash inside that had been missed).
10,0 Excellent
Dec 27 2015
Pros: We were offered an upgrade for a reasonable price and it ended up suiting our needs much better than the car we originally requested.
7,6 Good
Jan 7 2016
Rental office did not answer phone.
Pros: Price was as advertised. Rental office people very pleasant. Shuttle driver very pleasant. Made an effort to pick up our bags and get us situated when we didn't have enough hands (traveling with a young child)
Cons: Had to drop off early in the morning (4am), and could not reach the rental office to determine if they would have a shuttle available at that time. Had to rely on YELP to determine that they did in fact have a shuttle. Caused some anxiety trying to figure this out...
10,0 Excellent
Jan 28 2016
Handled with Care
Pros: I was traveling with my elderly mother and when we arrived to return the car we were told they would provide personal direct transportation to our air carrier and did not need to take the shuttle. This was an outstanding service
2,0 Mediocre
Jun 27 2016
Pros: Nothing.
Cons: The customer service representative was the rudest individual I have ever dealt with. They did not have my car that I had reserved, and if they did, they required me to add additional insurance for $2,000. I asked if this was a joke, and it was explained to me that it is only required for convertibles? None of this was stated prior to my arrival. I will never use Budget again.
2,0 Mediocre
Jul 3 2016
Reservation price did not match price at arrival
Cons: Reservation price did not match price at arrival.
Rated no. 4
Thrifty
5,9 Okay (31 reviews)
1 location in Windsor Locks
Thrifty
Locations in Windsor Locks
580 Spring Street
+1 860 207 8386
  • 5.6
  • 6.4
  • 6.3
  • 5.7
  • 5.6
Recent reviews
10,0 Excellent
Jul 11 2018
Pros: The car was good. Transaction was fast. People were polite.
Cons: I had no problems
2,0 Mediocre
Jul 30 2018
Thrifty ghosted me
Pros: There was nothing to like
Cons: You need to call them to have a shuttle pick you up but they don’t have their number listed with the rest of the shuttles. I tried to call the office but the number went to the National call center and they refused to contact the office at the airport and could not request the shuttle. Then they all left for the day without calling me or following through with my reservation, even after I gave them my flight info beforehand. Avis hooked me up quickly and easily.
9,2 Excellent
Jun 29 2016
a week in MA
Pros: Usually there is a long slow line at the desk but this time it went very quickly. Great price!
Cons: Car was a bit dinged up but it was comfortable.
4,0 Okay
Sep 18 2016
Cons: Only one person there to serve multiple Customers arriving late at night. It was embarrassing. Won't rent from thrifty again
6,4 Good
Oct 17 2016
Downgraded, lacked power, and huge air freshener o
Pros: Was disappointed when arrived and informed kia soul was only vehicles available despite reserving a full size vehicle. Rate was discounted to compensate - fair enough. The soul rides rough and could not hold speed on a modest grade without down shifting and running at 4500 room. Rather annoying. The car had an extremely strong air freshener smell to it. Not good for allergies. Other than the lack of power the car ran well and was economical. Base insurance in CT cost almost as much as the car rental. No more Thrifty for me.
Cons: Downgrade, lack of power, bumpy ride, odor
2,0 Mediocre
Mar 9 2017
Reservations allowed after office hours???
Cons: Reservation was made on a red eye flight. Upon arrival I found out the office had already closed and I would have to wait until 5am, 4+ hours to get a rental car.
5,6 Okay
Jun 6 2017
Cons: Not the price they quote me ,, one day 174 dollars to much
2,0 Mediocre
Jun 14 2017
You messed up
Pros: Nothing
Cons: The reservation you made automatically cancelled two hours before the scheduled pick up time. In Charlotte, the first leg, there was no car. I called both Thrifty and you to prevent it from happening again on the Windsor Locks leg and you co u ld not fix it. Never again.
3,6 Mediocre
Jul 4 2017
Cons: Price was different than previously agreed upon. I am going to contest this with my credit card company. Super unhappy.
2,0 Mediocre
Jul 11 2017
Pros: Nothing, honestly.
Cons: I made a reservation and when I got there, they didn't have my reservation on file let alone the car I needed. The lady at the front desk was rude, didn't even smile. Didn't let us finish our sentences. Horrible customer service.
Rated no. 5
Enterprise
8,2 Excellent (10 reviews)
1 location in Windsor Locks
Enterprise
Locations in Windsor Locks
1 National Dr
+1 833 315 5896
  • 8.2
  • 8.0
  • 8.4
  • 8.0
  • 8.2
Recent reviews
8,0 Excellent
Sep 22 2016
Pros: 1.Only 1 new guy at check-in counter. He was polite and not flustered with a long line of customers waiting. Polite & helpful. 2. Same new guy offered a perk when we told him how some were cutting the line to avoid waiting. He really hadn't time to notice what was going on. 3. Girl outside helped with an upgrade when the car (supposedly in the same class we rented) did not fit. 4. Shuttle driver was helpful when we got stranded a mile from our hotel on the return.
Cons: 1. Only 1 person inside at check-in. Made for long wait time. 2. New people coming in and moving to the business line when they saw how long the line was. They did not have business accounts. 3. Car offered was NOT the same class as we rented. They weren't even the same size. 4. No window washer fluid in vehicle. We did not know this until we ran into a swarm of bugs on the highway. Manager said to ask for her the next time we were in the area and she would give us a break on our next rental. Problem is we live in TX and rented the car in CT. We thought there would be a break on the car price for the aggravation and hazard.
7,6 Good
Oct 5 2016
Pros: They were very quick to get us taken care of. The drop off went well. Loved that the shuttle was right there and ready to drop us off at the airport. Great service
Cons: I didn't like that the price I was given was not the same at the drop off. I had to tell the young lady over and over that they put a $100 deposit on my bill since I chose not to get the insurance. They also were charing me for being late. I actually called the Windsor Lock place and we agreed on 11:00 and the young man told me even 12 noon would be ok. Some how the young lady thought it was supposed to be 8:00 which would be crazy since my flight didn't leave until 2:30pm. She took care of all of it and I was satisfied. But this should not happen.
8,4 Excellent
Oct 10 2016
Pros: Got an upgrade due to shortage of available vehicles.
Cons: Vehicle was dirty and windshield wipers needed to be replaced.
9,6 Excellent
Oct 10 2016
Ran out of cars BUT really nice about it
Pros: While I did have to wait despite having a reservation for a car, the woman helping us was very friendly, willing to have the shuttle take us to get some food, and overall very nice about it
Cons: Despite having a reservation, myself and 4 other guests did not have cars available and had to wait 20-30 minutes.
2,0 Mediocre
Oct 11 2016
Beware that they can cancel on you
Cons: I purchased on their site with no trouble. On the day of the reservation I was denied at the counter because I wanted to purchase the rental with the same debit card that I used for the transaction on their site. I was left in a foreign city with no transportation and spent several hundred dollars extra in order to get to my meeting(late).
10,0 Excellent
Dec 2 2016
Great Customer Service
Pros: Enterprise was awesome. They were professional, courteous, and efficient.
Cons: XM radio should be included in the rental price.
6,0 Good
Jan 2 2017
Cons: The care was terrible. the shifter was a dial and I had constant issues
10,0 Excellent
Jan 28 2017
Great Company - Always Go the Extra Mile
Pros: When we couldn't get all of the baby paraphernalia - and us - into a full-size that we had rented, they worked out an upgrade to an SUV for us. And at 9:30 PM in the evening, with a crying baby, and faced with an hour drive, we can't tell you how nice that was for us.
10,0 Excellent
Jan 30 2017
Pros: Staff was engaging, informative, and helpful...particularly Megan (relatively new employee).
10,0 Excellent
Apr 23 2017
Pros: Quick in and out. no fuss. no excess upsell pressure.
Rated no. 6
Alamo
7,8 Good (25 reviews)
1 location in Windsor Locks
Alamo
Locations in Windsor Locks
60 Schoephoester Rd
+1 844 855 7198
  • 7.6
  • 8.3
  • 7.7
  • 7.8
  • 7.8
Recent reviews
10,0 Excellent
Jul 6 2016
Pros: Very easy process, agent was helpful, professional, and expeditious.
10,0 Excellent
Jan 10 2017
Couldn't be happier!
Pros: They went above and beyond with my scheduling issues and needing to keep the car for a week longer than anticipated - they let me return it and rent it again in the same visit to save me the huge cost of just extending a contract - this tells me they really do care about saving me money more than making the most profit that they can.
Cons: The location in Key West was awkward to find - the signage is blocked by a palm tree, which, all in all, is what I came here for!!!!
10,0 Excellent
Sep 6 2016
Great Service
Pros: Excellent customer service and timely pick up at the airport.
Cons: Everything was great
9,6 Excellent
Sep 7 2016
Cons: PIck up in Hartford was a bit unorganized due to limited staffing. I had to wait for an extended period of time before the desk agent could assist me. There was one agent working both the National (?) and ALamo desks and there were at least 3 parties there waiting for assistance. The agent was very cordial and kept us apprised of how she was handling each party and the order in which she was assisting each. When it was finally my turn, the process of picking up the vehicle was very smooth and easy. Drop off was very easy as well. Would certainly rent again.
2,0 Mediocre
Sep 14 2016
Cons: I had to change my plans. I didn't like that the reservation, unlike most car rental reservations, was non-refundable
5,2 Okay
Sep 26 2016
Cons: I stood in line for 90 min. waiting for a car. Their was only one person at the desk with a line that just kept getting longer. The check in machine worked once without assistance so no one would use it. The young lady was very prof.. but needed help she didn't have.
9,6 Excellent
Oct 12 2016
Good value, easy, fast
Pros: Fast shuttle to the pick-up location, quick paperwork. The compact car I had reserved was not available so I was upgraded to a minivan. Car was in great condition, performed fine. Good price. Drop-off was quick and painless, took shuttle back to the airport. Would use again.
Cons: Was told I got one of the last available cars for the night, which is why I was upgraded from a compact to a minivan. Not sure if the customers after me were out of luck.
10,0 Excellent
Oct 19 2016
Pros: Just dropped it off here. Very efficient. Shuttle took us back to hotel.
10,0 Excellent
Nov 14 2016
Outstanding Value
Pros: Excellent customer service from pick up to drop off. Clean new car. Pre-pay gasoline option. Very affordable competitive rates. Did I say Bluetooth and CNN...need I say more.
Cons: No navigagation so I used my phone with bluetooth feature. Everything else was perfect. Going forward I'll be using Alamo.
6,0 Good
Nov 16 2016
Pros: good clean car, good facility.
Cons: the $25 daily fee for being under 25. this fee was more expensive than the actual car rental.
Rated no. 7
Avis
6,7 Good (5 reviews)
1 location in Windsor Locks
Avis
Locations in Windsor Locks
4 Schoephoester Road
+1 860 627 3500
  • 6.8
  • 6.8
  • 7.6
  • 6.4
  • 6.0
Recent reviews
6,0 Good
Mar 31 2017
Pros: Very nice car, to drive
Cons: The car windows and mirrors, ver grease, make very difficult to drive spaciliy on a rainy day. The person at the counter at bdl, very unfriendly and not very pleasant.
5,2 Okay
Sep 18 2017
avis didnt have same size SUV that I Paid for
Cons: they upcharged me for a larger SUV, since they did not have a chevy Tahoe, or similar size. I had already been quoted a price, but then when they either had a smaller size or larger, and I really needed something as big as a Tahoe, they charged me $20 per day extra for a ford expedition! this seemed unfair, since it was not my fault they did not have a Tahoe at the Avis site. Like, why give me a price quote and time to pick up at the site, if you don't have that model in stock? They should have alerted me ahead of time to make different choices.
10,0 Excellent
Oct 30 2017
Cons: N-a
7,6 Good
Mar 22 2018
Cons: .
4,8 Okay
Mar 27 2019
Pros: Not rude just not friendly
Cons: Be friendly
Rated no. 8
Payless
6,5 Good (16 reviews)
1 location in Windsor Locks
Payless
Locations in Windsor Locks
85-317 Schoephoester Road
+1 860 654 7652
  • 6.3
  • 6.9
  • 7.0
  • 5.9
  • 6.5
Recent reviews
10,0 Excellent
Aug 16 2017
Wonderful service
Pros: Danny was an angel. Sorted the car out (three times) and made the start of our vacation perfect. Great car and superb service all round :)
5,2 Okay
Jul 13 2018
Car really banged up and filthy windows
Pros: Price
Cons: Car was not ready at the time I reserved it. Had to wait about 20 minutes. Then when I got in, the windows were so filthy (especially on the inside), I had to pull over and clean them. Car had tons of nicks and dents.
2,0 Mediocre
Nov 9 2015
Rude customer service
Cons: Car was banged up, and the customer service representative was very rude.
2,0 Mediocre
Apr 18 2016
Cons: The Payless counter closed at 11pm and my flight was scheduled to land at 11:30. I called them to ask if there would be a way to handle it or if I should re-book with another vendor. Payless said they would leave my contract and car key at the Budget desk. I arrived at the Budget counter at 11:55pm only to find that this was not done and it is never done. Payless told me it would be taken care of and it was not so I was left trying to find a car rental at midnight.
4,8 Okay
Oct 21 2016
Gas charges
Cons: Car wasn't ready when I got there. Dropped off car with FULL tank and couldn't get the automatic fuel charge removed. Still trying with their customer service which is uninformed , bad or both. Never again
6,0 Good
Mar 20 2017
Cons: long wait to return the car.
2,0 Mediocre
Apr 11 2017
Upgraded without confirmation
Pros: 1 star for value app would not let me change from 5 to 1
Cons: Could not contact agent didn't answer phone
9,2 Excellent
May 24 2017
Good overall, but desk person was rude.
Pros: Car was clean and reliable and had all the features I needed. The shuttle driver who took me to the airport at 3:30am was very friendly and helpful.
Cons: The person who was at the desk when I picked up the car was surly and uncommunicative. Really bad!
8,0 Excellent
Jun 5 2017
Price was Right
Pros: Price for the car was substantially less (30%) than other options. Wait at facility was short.
Cons: Found out from other reviews that the shuttle bus was marked Budget not Payless. The website should make this clear. Dealt with a Budget representative at the location. Staff was helpful.
4,0 Okay
Jul 21 2017
Cons: Waited twenty minutes at pickup counter. Very expensive.
Easirent
easirent
1 location in Windsor Locks
Easirent
Locations in Windsor Locks
Hartford-Brainard Airport
176 travellers who hired a car in Windsor Locks gave the car agency they used an average rating of 6,8

Car hire locations in Windsor Locks

When to book a hire car in Windsor Locks

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Top tips for hiring a car in Windsor Locks

  • Book your car hire in Windsor Locks at least 2 weeks before your trip in order to get a below-average price

FAQs about hiring a car in Windsor Locks

What is the best car hire agency in Windsor Locks?

Based on ratings and reviews from real users on KAYAK, the best car hire companies in Windsor Locks are Alamo (8,7, 6635 reviews), Enterprise (8,5, 12889 reviews), and Avis (7,6, 2251 reviews).

How can I find a car hire near me in Windsor Locks?

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