Guest reviews
Overall rating
8,5
Excellent
Based on 869 reviews
Cleanliness
8,7
Comfort
8,7
Pick-up/Drop-off
8,5
Value for money
8,4
Pros
"Staff was friendly and nice"
(in 3250 reviews)
"Shuttle was quick and easy."
(in 627 reviews)
"Very clean and great car."
(in 5466 reviews)
Cons
"There was no car available."
(in 2389 reviews)
"Car was dirty and worn."
(in 2341 reviews)
"Car was dirty and worn."
(in 2339 reviews)
Recent reviews
Traveller rating
234
61
25
14
25
Find reviews that mention:
customer service
car was clean
great car
pick up and drop
friendly staff
quick and easy
great price
great service
great experience
picked up the car
car available
return the car
great value
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8,4
Pros: Customer service at pickup and drop off.
Cons: There was a toll pass in the rental. Also the tire pressure felt to high.
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9,6
Cons: Print or Email receipt after returning the car.
review from
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10,0
Pros: Everything was great! The staff, the car, everything!
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10,0
Pros: Easy pick up and drop off.
Cons: I had picked a smaller car, but ended up with something bigger than I originally wanted but was very happy in the end.
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2,0
Cons: Very upset to book a reservation through Kayak for 5PM pickup, only to arrive at the location at 5:15 and find it closed. Kayak needs to put in a pop up flag about operating hours when booking. Called customer service and while the woman was very nice on the phone, she could not find a single replacement car available in all of Manhattan or JFK, nor would they allow me to pick up my reserved car the following morning because it had already been released back into inventory and taken by someone else. They ended up cancelling my reservation and I was stuck without a car and ended up having to pay double with another agency.
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10,0
Pros: Great staff & service
review from
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4,8
Pros: Staff was friendly but I overpaid. There were no premium sedan options so I was give lower end model because that’s all they had.
Cons: Didn’t receive value for my money. Disappointed.
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10,0
Pros: Quick process; great car; great price
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10,0
Pros: How quick the service was.
Cons: NA
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10,0
Pros: The car was brand new and amazing to drive
Cons: Having better communication and signage at the drop off service since I had to get out of the car and figure out who was in charge of confirming the return
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6,0
Pros: The staff was great, but the situation was bad. We had to wait 2 hours for our car.
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10,0
Pros: Super quick pick up, fastest I’ve ever experienced, upgraded, car was really nice and clean.
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Where can I find Alamo hire cars in New York?
Top tips for hiring a car from Alamo in New York
- Economy car hires from Alamo in New York are around 37% cheaper than other car types, on average