Pros: Very respectful of COVID precautions, very little interaction but still friendly, helpful sales representatives.
Pros: Pickup and dropoff were easy. Car was in good condition. Didn't have to wait in line for the dropoff.
Cons: They snuck a $37 charge for Satellite Radio I never asked for, never used, and was not even a part of the estimate they initially gave. This is manipulative, scamming, and deceitful and I'll probably never do business with Enterprise again after this. I don't trust them.
Pros: Pick up and drop off were fine. Car was fine
Cons: Car was a bit dirty on the outside - couldn't see dents clearly. Also, wanted an EZpass and the guy was ready to say it was not available. Fortunately, my car had it, so lucked out. But I didn't know that EZpass was no longer an option. If i didn't have it, I would have been upset. Within the hour of rental, an idiot light came up and said that there was a malfunction and to review the manual. There was no manual in the car. Made me nervous but nothing happened on the ride. When I returned the car, I reported it but it seemed like it was a known issue. Wished that I could have been warned ahead of time.
Pros: It was all really simple to deal with, the car was super clean and easy to drive, no issues!
Cons: Once I arrived at the Enterprise location, I was informed by the parking garage attendant that this location had been closed down for 2 weeks. I received no communication prior to arriving there, and was then unable to rent a car with Enterprise, as they had no cars available in the entire NYC area.
Pros: The car was very very clean when I picked it up, which I really appreciate!
Cons: The model of the car wasn’t super new, which I personally prefer more. It had about 20,000 miles on it.
Pros: Staff were friendly, prompt, and efficient. excellent from pick up to drop off.
Pros: The service was really good - fast, competent, and professional.
Cons: There were better rates, elsewhere, but not as near my location (all w/in Manhattan.)
Pros: Incredibly courteous and professional staff - pick up and drop off experiences were both excellent.
Cons: Enterprise should have a more friendly pet policy
Pros: Staff was so friendly and helpful, upgraded me to a brand new vehicle.
Cons: NY location was a bit understaffed so there was a wait to pick up your vehicle, but they could not have been nicer and apologized for the wait.
Economy (Chevrolet Spark or similar) is the most frequently booked car hire type from Enterprise in New York.
Enterprise has 15 car hire locations in New York. Take a look at our Enterprise hire location map to find the best car hires near you.
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