Book Alamo hire cars in Hanover

Hanover, MD, United States
Oct 5 — Oct 12
Hanover, MD, United States
Tue 5/10
Noon
Tue 12/10
Noon
Driver's age:

Pros

""Easy drop off,e.""(in 1963 reviews)
" & very helpful."(in 2020 reviews)
"reliable flexible good ."(in 556 reviews)

Cons

"I didn’t even ."(in 2541 reviews)
"You don't accept debit ds"(in 2455 reviews)

Reviews for Alamo in Hanover

Overall rating8.0 ExcellentBased on 288 reviews
Cleanliness
8.3
Comfort
8.2
Overall
7.8
Pick-up/Drop-off
7.8
Value for money
7.7

Recent reviews

Traveller rating
57
10
0
7
0
Find reviews that mention:
8.0
Pros:Staff was very friendly and the drop off was very easy.Cons:I thought it all went pretty easy.Reviewed Feb 3 2021
review fromkayak
9.2
Pros:The drop off was very easy and the customer Representative was excellentCons:I had requested for a Toyota Rav 4 when we booked - we paid a premium rate - however was disappointed when we could not get it when we arrived to pick it up. they told us it’s first come first served and we settled for a Chevy Equinox instead which they said was an upgrade ( not sure it was though)Reviewed Oct 10 2020
review fromkayak
10.0
Pros:Staff was extremely helpful and drop off was pleasantly easy to accomplishCons:Smoot & problem-free!Reviewed Oct 30 2020
review fromkayak
4.8
lack of customer servicePros:nothingCons:by mistake I left my binder in the car after I returned it to the BWI location, once I walked into the airport I realized what happen and jumped in a Uber to take me back to the location, I was there within 10 minutes and could clearly see the car, they refused to look inside which shocked me, later during one of my calls to customer service they honestly told me its up to the employees discretion (are you kidding me) that was about the worst answer they could give) lack of customer service so bad to not even want to look into the truck of a car for the customer. It later took me calling customer service a few times, emails and messages, one week later they finally call me back after finding the book and it only cost me another $31.00 to have it sent back to me, never again will I or the company I'm with rent from Alamo again!!!!!!!!!!!!!!!!!!!!!Reviewed Oct 24 2017
review fromkayak
10.0
Cons:N/AReviewed Apr 6 2020
review fromkayak
8.0
Cons:Could have had the Kiosks working so there was no line. I had to wait 45 minutes in line because there was only 1 person working the counter and 4 kiosks not working.Reviewed Aug 17 2020
review fromkayak
10.0
Pros:yes,yesCons:Delivery and pick up to and from my home would be nice.Reviewed Aug 24 2020
review fromkayak
4.8
Pros:I got upgrade to a midsize from a compactCons:After being told to take a midsize car, I was stopped at the exit gate to the parking ramp and told to return the car and get into another car, with no explanation given. After unloading my stuff and transferring it to another car, the attendant explained that the first car had been sold, and that I shouldn't have been directed to it in the first place. Also, I rented a child car safety seat, and it was not installed, and the attendant gave me an incorrect book of installation instructions. It took my son and me 2 hours and much stress to figure out how to install it correctly, having to reverse the direction of the straps and buckles. It was a real hassle!Reviewed Dec 4 2017
review fromkayak
10.0
Pros:Great car, great price. Helpful staff at pick up in BWICons:I would have like to have been given a receipt or confirmation of drop offReviewed Sep 8 2020
review fromkayak
6.0
Pros:Roomy Minivan. Reliable engine.Cons:Cup holders had not been cleaned. Still coated with sticky film from sugary drinks of previous renter. Yuck! Toll pass was a complete waste of money!! Not all toll roads recognize all electronic toll passes in rented vehicles. Did you know that? Plus there was only ONE toll road in our travel route, the Kansas Turnpike. We were told by an attendant that the Kansas Turnpike did not recognize the electronic toll pass we had rented with the car. Very disappointing. Had to pay the toll with cash.Reviewed Sep 9 2017
review fromkayak
2.8
Pros:The lady who checked us in was not very good at communicating. She made requests for information which I have never been subjected to before. Like my reservation number for a return flight in writing. She had my reservation, credit card, insurance card and driver's license. I have rented from Alamo before, but the amount of proof need to rent is ridiculous. I was also told and untruth about the toll pass. ( If i only used it for one day the ballance of the 5 days would be credited to my account). I just needed it to go over the bay bridge once, I told her and I was charged 5 days rental on a toll pass that I didn't need...Cons:There was no one available to check in my car when i returned. There were a lot of cars parked waiting to be checked in without the renters present. I asked the people at the rental desk inside for a final invoice and they said they wouod have to email me one. This left a lot of loose ends on this rental where the rental company can take advantage of the rentor. I took pictures of the car when I left, including the dashboard with the mileage and fuel gauge. I dropped it off 3 days ago and am still waiting for my final invoice.Reviewed Aug 11 2020
review fromkayak
3.6
Add lots of chargesCons:I rented two cars in Alamo for each of my brothers. They do not speak English so when they pick them up, Alamo charged them lots of extra insurance including Road assistance. When my brother asked them why, he said it was required in the USA for them to have them. When I call to complain, they told me that I would have to wait 48 hours for someone to get back to me. We rented the car for 4 days. I received a call on the 2 day to tell me that I can take it to any Alamo and they will take the charges for us; however, I will have to pay them up to the moment that I had the cars (2 days!) so I guess it was not so much of a requirement as Alamo staff trying to steal your money. We were really far away from any Alamo so we had to pay double for each car of what we actually rented the car for. I was extremely upset that Alamo takes advantage of their customers this way. I will do everything in my power to NEVER rent from Alamo again.Reviewed Oct 10 2017
review fromkayak

Where can I find Alamo hire cars in Hanover?

7434 New Ridge Rd, Alamo car hires

Address

7434 New Ridge Rd

Hours

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Phone

+1 833 856 0898

Good to know

Most popular location

7434 New Ridge Rd

FAQs about hiring a car from Alamo in Hanover

  • Alamo has 1 car hire location in Hanover. Take a look at our Alamo hire location map to find the best car hires near you.

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