Check in at Chennai was painful
Hostes are very gentle & courteous.
Better boarding system than just 4 zones. Within each zone, boarding needs to be done with specific rows at a time.
Great flight. It would be great to get small things like salt pepper and a cube of butter( when bread is provided) with the meal.
Cons: "Keeping flights and terminals accurate and on time. Not loosing thousands of dollars of my belongings they lost my luggage"
Pros: "Staff were very good . Business class very comfortable. I had low salt menu which was very comforting to be able to choose as salt not good for me."
Pros: "Crew was excellent"
Cons: "Food could be better and please offer drinks before you serve meals like European air lines."
Pros: "Crews were excellent. Luggage came out very fast. Flight was very comfortable."
Pros: "Crew was very polite and helpful."
Cons: "Quality of food could be better Hindu meal was not as good as expected"
Cons: "they cancelled by booking just before hour depature.."
Pros: "Crew was great. TV Entertainment system was excellent."
Pros: "The seat was ok and the food was good."
Cons: "Though the staff was friendly, I found them a bit unhelpful. I was literally holding three bags and a toddler in my arms, and passed at least three airline crew members. However, not one of them even bothered offering for help. I don’t expect that from a world class airline."
Pros: "The crew was polite and professional. The seat was as comfortable as it could be for economy."
Cons: "No complains. Qatar has always been my preferred airline."
Pros: "nice crew, great service"
Pros: "The crews are awesome"
Pros: "Flight was on time, touch down smooth"
Cons: "The screen for my seat was not working correctly so could not do anything except wait for flight to finish"
Pros: "Yes crew was very polite and seat were comfortable. Roomy enough to stretch leg for height of people up to 5'7"
Cons: "overall everything was good. Toilet could have been little roomier. little cranked up. People with overweight would have tough time.."
Pros: "Arrived early in Budapest. Good leg room."
Cons: "Not enough toilets for length of flight and number of passengers! Always a long queue. Long bus journey from terminal to plane."
Pros: "The leg room was huge, the food was excellent and a lot and the customer service was great not my first time to fly with Qatar and it won’t be my last, the made my trip worthwhile. Thank you"
Cons: "No complaints so far so good"
Cons: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Pros: "Good crew, fair choice of food and drinks and served whenever you want it. Good array of entertainment on offer but our flight was a 'sleeper' so after a fumble with the controls and the limited new releases, I opted to read instead. Not sure we like the Dreamliner configuration and levels of comfort more than the 777 or Airbus offerings but it was fine."
Cons: "A couple on our flight decided it was OK to have their 4-year old run around the cabin shrieking and causing a lot of fuss. Most of us in the cabin complained but these parents were pathetically weak and elected to allow it to continue. No sleep... spoiled experience.. miserable flight in this respect. Terrible Business Lounge 'Aspire' in Gatwick; dirty and poorly equipped - not even Prosecco on offer without paying £5 for a small glass. Qatar should stop using this dreadful place. Crew seemed to have stopped referring to the passengers by name and offer a less-personalised service in Business than we have become accustomed to. The food choices while good, have been paired back as have the selection of wines."
Pros: "Nice menue, friendly staff, very comfortable seats"
Pros: "Flight crew was very helpful. I didn't have any special requests, but I noticed them being extremely helpful to other passengers. Much better than US based airlines, as most others are."
Cons: "Extra security going to USA is a nuisance. Food was ok, not as good as previous trips. Lamb was only selection left when they got to my seat. Not my favorite also very fatty."
Pros: "Friendly and helpful staff."
Cons: "No entertainment available. A very old plane."
Pros: "price, comfort, food"
Pros: "Cabin crew service is excellent. Food is very nice. Safe travel."
Cons: "Little bit congested."
Cons: "Passengers in front of you slamming their seats back that crushed and spilled my food all over me. Happened 3 times!!!"
Cons: "- Leg Space is challenge"
Pros: "Flight attendants are ok"
Cons: "They did not honor my seat reservation they moved me from row 21 to the last row without any good explanation what is the freaking use of buying a tickiet early and reserving ur seat early when they move u anyway"
Pros: "Films Service"
Cons: "Not enough films"
Pros: "Great service, on-time flights, very comfortable planes in excellent condition. Great value for flight cost, BOS-KTM, through DOH. I would fly again with them."
Cons: "Lots of mediocre movies to select from. Very slow deboarding in Doha onto buses."
Pros: "The crew aboard the flight were kind and thoughtful and definitely oriented toward service."
Cons: "The security process at the gate was really disorderly. Perhaps it is because it is a new and extra step required by the US but it was definitely not efficiently handled."
Pros: "Qatar airways is the best in middle East"
Pros: "Easy boarding. Courteous, helpful and professional crew members."
Cons: "No internet service on long international flight."
Pros: "Crew attention and care"
Cons: "Food: at best a B+ Entertaining: movie variety is poor. Seat: even in business class the seat doesn't recline completely... not very comfortable as compared to other airlines"
Cons: "We landed 30 minutes late, with no explanation - even though we took off on time. Even with a short dog leg over Iran, we should have been able to make up any delay over an 8 hour flight"
Pros: "no time now"
Cons: "no time now"
Pros: "Crew was exceptional and in-flight entertainment options superb. Meals were well apportioned and delicious."
Cons: "Seats were a little narrow, especially the middle ones but to be expected when flying economy."
Pros: "Seat arrangements excellent Crews nice"
Cons: "Very disappointed about quality and frequently of food offered"
Pros: "Great airline...nice staff, very attentive and polite."
Pros: "Considering how long it was, not much could have been better. It wasn't too crowded, so the seat next to me was free, which made getting some sleep easier."
Cons: "JKIA airport was terrible. Staff were late to come to the check in counters. Why can't they be there earlier than one hour so we don't have to stand in line for so long with our bags. Totally shambolic affair."
The flights were good. service was good. food could be little better.
Emirates airlines does not inform there passengers of the required documents even at there counter in the start of the trip tell they don’t allow you to take your flight to the final destination. After that they say it’s not there Problem and you have to sort it out. Emirates is one of the worst airlines you can travel with.
Pros: "On time departure"
Cons: "Check-in at the gate was opened only 40 mins before the flight"
Pros: "I am looking for something good put didn’t find Sorry"
Cons: "The departure time should be on time Our flight was delayed more than one hour"
Pros: "Food was phenomenal. Unbelievably good."
Cons: "Paid EXTRA for "Twin Seats". The bar in between seats didnt move. VERY uncomfortable for a 14 hour flight. People on that plane were like ANIMALS. Standing on the toilet seats, water all over the floor of the bathroom, out of toilet paper at 7 hours in. Disgusting. Never again."
Cons: "I wasn’t aware that there is a ticket with only 15kg baggage allowance - thank God I was taken to the airport by a relative and could leave some stuff with them. Of course, I should’ve checked - but I didn’t know there was an option below 23 kg. You’re never done with learning l"
Cons: "Don’t expect any assistance with the change of a passenger name - you will be asked to buy a new ticket without reimbursement for the mistake that is by any stretch of imagination only a duplicate bookings. What will happen is that either the travel company or the airline simply will blame you."
Pros: "Exceptional flight super comfortable"
Cons: "That i didn't receive my bucket list dream of an upgraded flight but that literally was thing that could have improved a really great flight..."
Cons: "Seat is not comfortable."
Cons: "seat was ok staff are very rude food was poor and cold on first flight"
Cons: "My seat was booked on Ile. it was chanded to window which I hate"
Pros: "Our first two times on EMIRATES airline. 15+ hours going East and then back home. An absolute joy compared to our tired traditional USA choices. Hopefully UNITED and AMERICAN can somehow update."
Cons: "All good even on a full 400 passenger flight!!"
Pros: "The flight was incredibly comfortable, and Emirates reputation is well warranted. Service was impeccable and food was great. Seats were great, especially in business."
Cons: "Overall business class was great, however I didn’t like the placement of the remote at my left shoulder. I hit rabdom buttons a few times and it changed the channels and I would have to re-search for the movie I was watching. Everything else was absolutely perfect."
Pros: "The relaxed environment and the crew are amazing"
Cons: "Some snacks between the food service"
Pros: "The crew & the ground personnel! Very polite, helpful & efficient!"
Cons: "I loved flying by Emirate! But not anymore! Too conjested!! You keep raising the fares but continue taking away the few perks that used to set you aside from other airlines! The food was less than ordinary! Sadly, you have taken away the open buffet between meals. This buffet of fresh fruit, chocolates & healthy bars were welcome & much appreciated! The little pouch with few essential things for travellers was very useful......you've taken take away too! Qatar, Turkish or Itthehad Airlines are beckoning me!"
Cons: "The screen not working I feel very bored"
Pros: "Wasn't full so there was space to street a bit. Stewardesses were polite and attentive - checking throughout whether drinks were required (on other flights they've disappeared between food services). Good selection of films."
Cons: "Although the good was actually alright in this flight, I don't like the fact that Emirates no longer do a vegetarian meal - I have to have a vegan meal instead, which often means things are just left off (not replaced) that I could actually eat, like cheese and biscuits, or a croissant."
Pros: "The seats are relatively good on the newer A380s. The film selection was good."
Cons: "The meal was poor."
Cons: "Caused my bags to miss my connection to Mumbai. Very inconvenient."
Pros: "Best food on a plane I have had yet"
Pros: "Not much. The crew were bright and breezy. Ish."
Cons: "Emirates has applied EasyJet seat ramming techniques to its A380 business Class product. As a result even the spacious upper deck of an A380 feels cramped. The seat width in business Class is the same as economy so lying on your side to sleep is an impossibility for all but the diminutive or children. It’s hard to justify 4-5 times the economy fare to sit in such cramped ‘pile em high, sell em cheap’ seats. Breakfast served just before landing at LGW was honestly the most revolting meal I’ve ever been served onboard an aircraft, and I’ve flown Monarch. Less scrambled egg than puréed egg slops with gristly undercooked chicken sausages. Ryanair would blush at serving up such lousy fare. Emirates are paring back the ‘overheads’ in business Class and its starting to show. Cheapening the product (in every sense) might work for some but if I’m going to stump up thousands I think I’ll choose an airline that treats me less like self loading cargo in future."
Pros: "The crew was great and helped make it easier with young children - the entertainment for children was also very diverse - despite it being a 14 hour flight!!"
Cons: "The children meal was not wonderful. But as I only had one and two children - they shared an adult and child meal - which was okay."
Cons: "Too nosiness to hear movie"
Pros: "Crew, food, entertainment"
Cons: "1 hr delay with take-off due to security check of all carry-on baggage from a passenger leaving the plane"
Pros: "All the Air Team Crew were really friendly. On the first connection to from Nairobi to Dubai, I sat next to a fellow passenger who was nervous about the moderate turbulance that we hit. At the end of the flight, as we waited to disembark, a lovely Attendant stood next to us and we had the most warm friendly conversation I've ever had in all my years of flying. She made us feel like friends as she gave us an insight into her 'high flying' lifestyle while being professional. Unfortunately I can't remember her name as I would have loved to give her a special mention but she was so lovely."
Cons: "I didn't have much to dislike but I do recall not being woken up for a meal even though I had my sticker on the top of my chair. I was sitting on an aisle seat. Other than that, this was my first flight with emirates and it was truly awesome!"
Pros: "Flight crew was very friendly and helpful, seats were comfortable, entertainment options were plenty, and food was excellent. Would definitely fly again and recommended to others."
Cons: "Check in process was a little slow, since they do not have self service kiosks for those who are not checking bags. However, ticket staff was very friendly and helpful. Boarding was a tad chaotic, since they do not have separate lines for each group."
Cons: "Calling to board.first class. Business. Rewards.. not calling the old people to board first.... my mom is 84 years old by the time she got to her seat row 45 she was exhausted... then we turned the light on she needed water for her medicine... we had to wait 45 minutes because the crew was to busy socializing"
Pros: "- Attentive to infant needs"
Cons: "Cannot choose seats without paying a fee which is ridiculous. There is no way to get a window seat on the plane. I have never travelling on a non window seat in my 20 years of flying until this time."
Pros: "Short flight, excellent service."
Pros: "Emirates makes it a bit more comfortable than other carriers while there is nothing we can do about the long flight and being in a crowded space."
Cons: "Prepare for more and more security measures."
Pros: "Service is fantastic and all the amenities. They pretty much think of everything. The warm towels at the end of the flight, the travel bag for the long international trips were perfect. The staff is very welcoming and helpful and we were in economy so I can only imagine what it must be like in First Class! Also the free entertainment is phenomenal- wide range of choice. We also enjoyed the outside cameras that help you see views from the outside. Pretty cool!"
Cons: "Little more leg room. When the chair in front of younreclines ot gets a little tight."
Pros: "Coiner person was very courteous and very accommodating."
Cons: "The food selections are the same for years now."
Pros: "Staff Seats Food Cleanliness Good destinations"
Cons: "Boarding process is retarded. They do way too much, too many steps, too many checkpoints, stairs, hallways, people checking tix. Too much tea and not bringing the customer what they've asked for."
Pros: "The food was great. Flight attendants were nice and polite."
Cons: "Flight 123 Dubai-Istanbul was cancelled due to weather conditions in Istanbul. Emirates put us on a new flight, we were waiting in queu for 30 min, and my queu wouldn't move because of one passenger. I asked the person in charge, if it will take another 30 min, I should go to another queu (because the other two queus already finished with lines up longer. ) the guy said nothing. I was next in line and when my turn arrived, I asked for a similar seat or something at the window, he give me an angry look and give me seat 50B on EK121. That is the last seat next to the toilet. I adked him to change and give me somthing else because I have medical condition and easily get nauseau if I sit toward e end, he said, that is it ma'am. I repeated to him my request and medical conditon, he turned his face away and said next person in line! There were at least 50 more passengers booked after me and 50 more seats available, he intentioanlly gave me the seat I asked not to be given just because while standing in line I asked him, why the line up hadnt moved an inch in 30 minutes. This is a very un professional behaviour and unacceptable behaviou. I had never before had such uncomfortabel flight in my life. I had nauseau during the whole flight!"
Pros: "On time and cheap flight"
Pros: "I am sure I did this review on ce already!"
Pros: "On time. As comfortable as coach can be. Crew was friendly and helpful. The bag checkthrough/transfer from flydubai to emirates worked fine."
Cons: "Cabin temperature could have been warmer. The seat backtouch screens are aging a bit. They don't track well on the edges of the screen."
Cons: "Piece of checked baggage was lost en-route. It took over 2 hours to get through checked baggage and customs in the middle of the night because after we had already filled out all information regarding piece of luggage with one baggage counter employee. Japanese Customs refused to let us through due to "unaccompanied baggage" since the piece was lost by the airline and had us go back to another baggage employee who couldn't grasp that we already went through the process and had no clue what to do."
Pros: "Crew couldn't have been friendlier!"
Pros: "Everything was amazing."
Cons: "Nothing. Great flights"
Pros: "Boarding was smooth, they give you a little pacquet that includes tootbruch and toothpaste, eye covers and socks. Food was ok, entertainment system is second to none."
Cons: "Some of the crew were a little rude when asking questions or just approaching them for simple things like our entertainment system not working. They weren't able to help us and it took me theee times to get them to pay attention to us."
Pros: "Emirates flight and on flight services were Superb!"
Cons: "Bought tickets on Malaysian Airlines quota/allocation but was turned away by Malaysian Airlines counter becausw its operated by Emirates. Im a silver card holder on Oneworld ao I wanted to have less queue by using Silver card privileges at Malaysian Airlines counter but was not accepted. Had to go onlong queue at Emirates in KLIA but it was fast."
Pros: "Big screen"
Cons: "I and my friend booked together but we had to sit separate. All round trip. What the hell?"
Pros: "Emirates is definitely comfier and more attentive than any American airline I've used."
Cons: "Not sure what happened on landing... We were told they couldn't connect the walkway so we would come down the stairs, but neglected to mention the ridiculously long (20-30 minutes) bus ride back to the actual terminal. There were no staff on the bus. I was pregnant and not offered a seat and came very close to passing out from the situation. I love emirates but the Dubai airport makes me reconsider flying with them again."
Pros: "Free food and entertainment, hot moist towels for pre-meal washing, complementary travel pack with toothbrush and towel."
Cons: "Sitting for 14 hours, but that could not be helped."
Easy short flight from Johannesburg to Harare. Boarding was slow, flight attendants were friendly. They did a meal service on this short flight, including wine, which was pretty cool.
Loved the customer service and the fact that everything was on time, the served refreshments are a cherry on top
Flight was moved forward by 2 hours with 3 days notice. This meant I could not connect from flight from Johannesburg. So did not take the flight and drove to Kasane. Will never use Air Botswana unless absolutely necessary. Mark
There was no entertainment, but that is not expected on a flight less than 2 1/2 hours. Uber clean aircraft, good boxed meal and friendly flight attendants. Very please with the experience
The check-in line was long and people were put in front of me in the line even after I said I had checked in online. It took me an hour to finally get my documents checked and drop my suitcase. It was horrible!
Pros: "Time keeping, plane was well sized and okay"
Cons: "Didn’t get a single sensible meal!"
Pros: "Attendant was professional"
Cons: "It was okay"
Pros: "Everything was good!"
Cons: "For a short flight on a small aircraft nothing could have been better."
Pros: "It's a shorter flight so, no IFE. The front row of the business section was nice. I'm glad that reserving those seats worked out for this flight, although it didn't on all the other flights."
Pros: "flight was on time food and drink"
Pros: "I was forced to give my carry on bag to be put in the hold. They said that it would not fit in the plane. When we got to our destination, i found that a large sum of money from my bag was stolen,"
Cons: "Security of our baggage should be better. And if you cannot fit the standard carry on bags, then please say so when people make their booking so that they can pack accordingly and do not bring carry on bags that they have to give up at the last minute. it is impossible to remove items last minute."
Pros: "Tayla the stewardess was very sweet!"
Cons: "Nothing. It’s a small plane!"
Cons: "Delayed flight with close connecting flight and none of the flight or ground crew were able to communicate with the connecting flight gate agents. No priority for deplaning and tarmac shuttle was given to those with close connecting flight. Had to sprint through airport and barely made connection."
Pros: "Amazing crew, wonderful short flight and delicious snack. Could not be any better."
Cons: "Just continue the wonderful service."
Pros: "Everything was good"
Pros: "There was hardly anyone on the flight so I got a row to myself! Also the flight was fast and smooth and landed on time despite boarding about 45 minutes late"
Cons: "At the beginning they needed 8 people to move up front for take off which was weird but obviously not anyone’s fault, and if the flight was full wouldn’t have happened, so it’s probably not something that could be done differently but was just weird."
Pros: "Seats were noticeably more spacious than comparable airlines. Good entertainment system and selection of films."
Cons: "Location of plug sockets, very difficult to use."
Cons: "The staff at Vic Falls airport tried to charge me several hundred dollars for extra bag fees. The fee kept changing depending on who I was speaking with and when I agreed to pay with my AMEX they said they did not take AMEX so they eventually waived the fee. This was only done after showing the manager a printed copy of my booking which listed that passengers are allowed 2 checked bags each. This was all done in the office of the South African Airways who I assume was managing the Airlink flight."
Pros: "It was good just the way it is."
Cons: "Why put cheese on the cross bun not good at all."
Pros: "Boarding was on time, and flight went smoothly. Loved the timing, giving me the whole day to explore the area and move on to the National Parks in the area. Breakfast at Uppington Airport is the best!"
Pros: "Flight was on time. Efficient crew"
Cons: "Lazy agent said we were too late but bags not booked through on connection which helped cause delay"
Pros: "Pilot effectively communicated about the fueling delay and the imminent storm."
Cons: "Refueling issue : After boarding we had to sit on the aircraft to wait for the refueling driver to arrive and fuel the aircraft. This resulted in a delay of some 20 minutes. ssue"
Pros: "The crew was nice, overall a good flight."
Cons: "Had to pay extra baggage on a long layover, because we couldn’t check our bags all the way. My husband amd I had seats next to each other and then when we got to the gate, they had switched his seat... not ideal traveling with a 4 month old."
Pros: "Economy seats are comfortable"
Cons: "The entertainment system works very poorly, it need to be upgraded! The quality of the image is very poor, the touchscreen does not respond easily and the stream is often interrupted by clips of ither movies or programs. This is unacceptable for a 14+ hours-long journey!"
Pros: "We were on a small cramped plane. The food was horrible."
Cons: "Rude employees at the counter in the airport."
Cons: "We were very upset as we missed our flight to Maseru due to circumstances beyond our control. As a result we had to pay for another set of tickets and pay for s hotel room as no other fflights that day. We arrived to airport in plenty of time however there was a backup at immigration. We waited 10-15 minutes than an employee had everyone in line move to a different line. By the time he slowly walked us over our plane had already boarded. The bus was still there but we were not allowed on. Also, the representative said the boarding was delayed 3 minutes. Actually they boarded early. All along way we were assured there was no problem making flight."
Cons: "With over 1.5 hrs to check in, guards allowed others to cut in front and my son was told no problem, he would not miss his flight. He did miss his flight and couldn’t apply his ticket to another flight. Had to pay in full to buy another ticket for a flight 5.5 hrs later. Not good!!"
Pros: "Quick cool spacious"
Cons: "They left us in a hot hot bus for a long time at terminal and on the run way."
Pros: "Stewardess was very professional, spoke clearly, was very helpful. On time and affordable rates!"
Pros: "the seats"
Cons: "Food was cold"
Pros: "Comfortable transfer to Skukuza from Johannesburg"
Cons: "The flight was not listed on the departure monitors in the hall where we arrived. We had a hard time finding the terminal and then the check-in counters and the departure gate. If the flight would have been listed it would have been easier, no asking around required."
Cons: "Staff not so friendly"
Pros: "seats were nice"
Cons: "food was cold. no entertainment for 3-4 hour flight"
Cons: "The flights were not operated by South African Airways, so when we arrived to Johannesburg we had to take our luggage and register it again and make a second check-in. Because both flights were operated by airlines different from South African Airways we were not able to accumulate our One World miles."
Cons: "Spraying a very potent chemical in an already crowded small plane that send people home sick is not the best way to treat passengers. We do recognize there is probably a reason for doing it. Has the airline consider the impact on those with respiratory issue? Some passenger could not stop coughing until their final destination. Hope they find a better way."
Pros: "Everything was good - timely, service, check in, etc."
Pros: "The flight attendant was really friendly and accommodating. Flight was on time."
Cons: "Can add a few more options for snacks. The chips and candy are pretty crappy."
Cons: "No priority boarding. 15 minutes waiting inside a cramped bus. First three rows in plane are curtailed off but seats are exactly the same as the rest of the plane. Beverage selection was poor and again same as in economy. The lunch was the only difference: a plate of chicken instead of a sandwich. SO WHAT DID I GET FOR PAYING BUSINESS? a curtain, a plate of chicken and exclusive access to the toilet at the head of the plane. Shame on SAA for selling this as a SAA business flight. Or Kayak for wrong advertisement. In the future I will definitely not pay for business as it is absolutely not worth it and will try to fly this portion with Air Botswana"
Pros: "Flight was on time."
Cons: "I do not understand why the staff wait for all passengers to be on board and close the door to spray this unbreathable air spray. I was suffocating during a few minutes and coughed during the whole flight. My throat still hurts. The cheese sandwich was terrible."
Pros: "Efficient on time no hassle"
Pros: "Small plane but a very short flight, so its fine."
Cons: "Cold food. SAA used to serve hot meals. What happened to that?"
Pros: "short, easy flight"
Pros: "Pilot and Stewardess were good and airport was nice. I appreciated the flights from Cape Town to Skukuza and from Skukuza to Johanesberg."
Cons: "Airport crew not able to answer questions outside of their scope of responsibility. I asked a question several times and reply was "good afternoon". finally another person helped and directed me to another part of the airport where I asked the same question and received blank faces until supervisor showed up."
Pros: "It all went as expected. Today, that is excellent"
Pros: "South African Airlines is like flying years ago when you were given respect and special treatment. It's my favorite airline, by far. Actually, it's the only airline I like to fly. I've flown Delta, Lufthansa, KLM and United to South Africa - big mistake. SAA is what I wish all other airlines are. They are first rate."
Cons: "Delayed flight due to airplane malfunction and caused late arrival and could not make our connecting flight. Had to argue for support to stay in Johannesburg due to the inconvenience"
Pros: "Stewardess was very professional, spoke clearly, was very helpful. On time and affordable rates!"
Cons: "THe check in lady on the flight from Cape Town, was surly, rude, unhelpful, arrogant...just awful"