Daily cleaning, installation of cabin HEPA filters on flights from Toronto Pearson Airport to Cape Town
There are no direct flights for this route listed on KAYAK. The shortest multi-flight duration is 21h 10m.
If you are looking for a flight deal from Toronto Pearson Airport to Cape Town, look for departures on Wednesdays and avoid leaving on a Sunday, as it's usually the priciest day. When flying back from Cape Town, Tuesday is the cheapest day to fly and Thursday is the most expensive.
When flying out of Toronto Pearson Airport you will be using Toronto Pearson Intl. You will be landing at Cape Town, also known as Cape Town Intl.
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Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Cape Town from Toronto Pearson Airport up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Service was fast"
Cons: "Better seats"
Cons: "Proper communication"
Pros: "non stop flight"
Cons: "Crowded, small plane. No air after people had boarded while fuel was being replenished (dangerous?), sitting at gate for 20minutes. This, after a 2 hour delay. Then a rough landing in Minneapolis- plane brakes sharply and suddenly, shuddered to a taxi rate of speed. simple snacks, not very good."
Cons: "Worse experience ever, flight delayed, lost connection, many hours in phone trying to fixed and anyway lost the flight, spent so many time at the airport with the front desk so disappointed"
Cons: "You guys didn't allow me to get in this plane and i missed my flight."
Cons: "When we booked this trip via Kayak, we thought that we were booking on Westjet. Westjet knew nothing about the flight when we tried to check in."
Cons: "Plane had to divert from Salt-Lake City due to a storm. My son 17 years old traveling alone once in Salt-Lake City should have been given priority for an overnight stay instead of sleeping on an airport bench! Dinner + Breakfast vouchers would also have been nice compared to the 15$ food voucher..."
Pros: "Our flight crew were great. Pilots were great too."
Cons: "I missed my connection due to weather in Minneapolis. Was diverted into Milwaukee, but nope we are diverted to Chicago, but wait no we go to Milwaukee. Deboard into a close gate area. Rest rooms were closed. Then once refueling is done get back on and make Minneapolis at 12:15 am. Connection missed"
Pros: "The on board food was amazing, nothing like I’d ever had on a plane before. I was also pleased with the choices for entertainment."
Cons: "The seat was not comfortable in economy. I could not sleep and there were no air vents. Every time I tried to rest my head on the seat in front of me the screen would turn on and get super hot. I wish there was a cover or something you could turn the screen completely off."
Pros: "The flight attendants were amazing. 12 people had a connecting flight and they brought a shuttle bus. You dont see that kind of service any more 10 stars for that"
Cons: "Super small plane."
Pros: "The overall experience on the flight was quite pleasing. The flight crew created a warm atmosphere on what was a very cold morning. Seating was not the most comfortable but the wasn't unbearable."
Cons: "Delta should have a better food menu for those early flights unless the motive is to encourage everyone to eat an organic and wholesome meal prior to boarding, something we all should be doing."
Cons: "No food on board and we were hungry"
Pros: "Friendly crew."
Cons: "Slow boarding."
Cons: "No charging outlet."
Pros: "I liked the touch screen displays in each headrest. Seats and leg room comfortable"
Cons: "Boarding was somewhat unorganized"
Pros: "The crew"
Pros: "Flight was on time/ early."
Cons: "Have hot water for coffee and outlets for phones"
Pros: "The kind staff"
Cons: "Dirty bathroom on flight from Toronto Ontario to Atlanta. Smelled like urine."
Pros: "got there on time, no delays. very smooth"
Pros: "Boarding was smooth, attendants were nice and informative, and everything was on time"
Cons: "A three hour delay on the first flight and a hour delay on the second..."
Pros: "Crew was friendly!"
Cons: "Plane wasn’t clean"
Pros: "The movie selection was good"
Cons: "Instead of a flight from Toronto to Atlanta.. it was a flight from Seattle to Atlanta, and I only had 45 mins to get to boarding because of the last minute flight changes."
Cons: "Customs massively backed up. Somewhat disorganized"
Cons: "Flight left 2 hours late. Did not get adequate cabin service. Put in the back in an awful seat."
Pros: "Airline and airport staff were great"
Cons: "There was no time to eat. Nothing other than snacks. The time allotted was *barely* sufficient to get from gate to gate. We were starving when we got to our destination."
Pros: "Delta always tries to do the very best. There were no issues with Delta."
Cons: "I did not like the seat assignment. It seems that when I have booked through Kayak, I get a very bad seat. In this case, it was all the way in the back - next to the toilet. The seats didn't recline, and there was no window - because we were right next to one of the engines. I will use Kayak to price compare on future flights, but I will not book through Kayak. Not sure if this is just a coincidence - but it only happens when booking here."
Pros: "On Time. Nothing else to say,"
Pros: "Friendly, leg room, on time."
Pros: "There was nothing I liked about this flight."
Cons: "Everything from beginning to end was horrible. They messed up on our seats so I couldn't sit with my parents who are both elderly and need my assistance. The flight attendants were rude (no greeting, no smiles). My TV did not work and my tray for food was dirty."
Pros: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Cons: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Pros: "Delta did find us a new route to get us to our final destination after west jet booked on a flight that was already sold out ."
Cons: "We had to add on an extra connecting flight . We had to then fly from Toronto to Detroit then on yo Atlanta ."
Pros: "Flight went off pretty well. On time no complaints."
Cons: "Somewhere somehow you need to know that, although partners, Delta and West Jet do not share computer systems and that they are two completely different airlines. This affects ,sometimes, how luggage is handled especially when you land in another country and you have to manually transfer your own - and nobody tells you. You actually change airlines. Itinerary implies West Jet controls the entire thing. Not the case. Better job economic explaining what to With luggage and that, while itinerant implies 1 airline, they are only partners and should be treated separately."
Pros: "The flight was pretty empty so my entire row was empty so very comfy and it was the new bigger plane so lots of carry on room too."
Cons: "Nothing...I have no complaints"
Pros: "The crew tried their best. The seats were average. The food ok."
Cons: "The entertainment is non-existent. Wifi wasn't even enabled. Four to five hours without ANY entertainment is totally unacceptable especially with teens and kids!!"
Pros: "Delta flew their way back into my heart this time around"
Cons: "have to wait 2 days for the flight, so i would say that's a pretty objective zero rating."
Pros: "Staff, Ease of boarding"
Cons: "Bring back in flight meals, please"
Pros: "The boarding was very organised and the crew very friendly. The snacks that they offer is great too"
Cons: "They had to change tires before we lelt in Toronto. And we spent more than one hour on the tarmac."
Cons: "Temperature was too cold"
Pros: "The food"
Cons: "No entertainment"
Cons: "West Jet gave me a "fake" ticket delta would not let me board missed the flight I had to wake up at 3am to catch. This is after I finally made it to my hotel last night at 11:30 pm. This is completely unacceptable. NEVER AGAIN IN MY LIFE WILL I EVER FLY WITH THIS COMPANY!!!!"
Pros: "The flight attendants were helpful, the flight was smooth."
Cons: "I was unable to check in online without a delta confirmation number and I had booked through west jet. The flight was delayed 40 min so I arrived later and I was removed from the flight. I got through security and customs with plenty of time and managed to get back on the flight. It was all around just annoying."
Pros: "The flight attendants were great! Super friendly and helpful with everything!"
Cons: "I'd love slightly larger snack portions."
Pros: "Staffing was great!"
Cons: "The fact is that it is illegal to pack Sardines at compact as you are packing us on your aluminum cans."
Pros: "The flight being on time, friendly staff, clean aircraft.i"
Cons: "It was a morning flight from Toronto to Omaha via Minneapolis and unfortunately coffee wasn't served. Or maybe it got over."
Pros: "My first and last time flying Delta! Everything that could have went wrong, did in fact go wrong. We were re-booked on connecting flights different then the one we originally booked and weren't even notified. They have a Delta app, but it doesn't even work right. Unless you physically go to the gate to check to see if the flight is on time, that is the only was to find out if you are re-booked onto a different flight or not. I have never flown an airline that re-books you on a different flight when they feel like it. I wouldn't recommend Delta Airlines to my worse enemy!"
"There was a 2hr delay to an 8:40 departure. SUPER irritating. Had chosen an earlier flight so that these kinds of things wouldn't happen. Breakfast was poor a croissant and a yogurt. Not enough for an adult, I've had better on other international flights."
Cons: "More space on economy for long flights."
Cons: "Boarding was slow but they had increased number of wheelchair clients. Not their fault but was a known so the process could have been started earlier."
Pros: "Service was good. Flight attendants were friendly"
Cons: "The departure area at terminal 1 YYZ was crowded and not the most comfortable experience"
Cons: "Not much legroom and no tv’s on a 10-hour flight"
Pros: "everything from the boarding and check-in process to in flight comfort."
Cons: "Space was limited"
Pros: "Nice touches like pillow and blanket, lots of movies and hot meals."
Cons: "My seat was very uncomfortable for such a long flight! It didn't recline and was cramped. Also I have terrible nut allergy and when I tried to communicate that to the flight staff the kept telling me to tell someone else."
Pros: "Horrible seating, boarding was a mess, not sure what flight to get on!!"
Cons: "Don't fly United"
Cons: "Be on time"
Pros: "The problem was with the booking, cancelled flights- under stable- but nobody willing to make it right. Flights still screwed up"
Cons: "Give some customer service to your paying customers. Don't make a bad situation worse. Practice a can do attitude. Very disappointed in customer service. Not the flight itself."
Pros: "I liked that we got served a lot of snacks and food :)"
Cons: "Nothing honestly! Smooth flight :)"
Cons: "food screens"
Cons: "The business class seats are small and the leg-room is short There is no entertainment units on this flight"
Pros: "Smooth boarding."
Cons: "The cramped seats, not a lot legroom and people complained once you reclined."
Pros: "On board crew was friendly and helpful"
Cons: "Muslim meal does not mean all Muslims eat curry. It’s rediculous that we cant have a decent English breakfast instead you get curry or some form of curry for breakfast, lunch and supper. Your so called Muslim meals are not suitable for kids!! There is no such thing as a Muslim meal either. It’s simply called Halal otherwise then everyone else’s meals should be called Christian or Jewish meals etc. Also I requested help with transfer to my last flight which was horrendous because I’m one adult with 4 kids ages 1 to 11 and my eldest has sever learning disability. I nearly missed my flight because our flight landed late and I was struggling to keep my kids safe and together while running for the next flight. Somone should have been there to help with transfer."
Pros: "Service from Milan to Toronto was good"
Cons: "Service from Toronto to RdU not so good"
Pros: "Ended up flying with air canada after they switched us"
Cons: "Lufthansa switched us three times , and then when we got to the airport in toronto it was air Canada. They found our grandparents tickets but not ours. Ridicule our flight was supposed to be only 1h layover, inatead it’s 6 and we are going to miss all our next travel accommodations."
Pros: "Air Canada is a great airline too"
Pros: "Crew was wonderful. One of the smoothest flights I’ve taken in a long time"
Cons: "Boarding was chaotic and basically a free for all rather than by rows( back of the plane first)"
Cons: "My luggage was covered in a liquid similar to honey. The wheels for my baggage was broken and i had to carry the bag instead of drag it."
Pros: "Clean aircraft, very friendly crew, good food, overall great trip."
Pros: "Firstly, the food was great!"
Pros: "The flight attendants all were very helpful and seemed to enjoy their jobs"
Pros: "Crew helped us with connections"
Cons: "Choice of seat came with a cost. Very uncomfortable seating. Not enough room."
Cons: "New plane. Very little legroom. New seat back pouches hold next to nothing."
Pros: "Crew was pleasant and helpful, even once we had a long delay"
Cons: "The cabin was very tight and the seats were very uncomfortable"
Pros: "I was upgraded after all the pressure from thehurrricane this was the icing on the cake"
Pros: "operated by Lufthansa. Very efficient. Clean and comfortable"
Pros: "Easy flight and on time"
Pros: "Not much"
Cons: "Entertainment system wasn't working. 11 hour flight. Boring. No seat change available. No reading light, as light controlled by entertainment system. Seats in front of toilet cluster lit up every time door was opened. Crew were slow to react. Wasn't a priority. Ruined the excellent first leg of had from Philadelphia to Frankfurt. Do they run inferior planes to South Africa compared to USA?"
Pros: "nice and polite crew"
Cons: "no screens/maps with route information no enterteinment unless downloaded on your own devise, I had an Iphone which is too small to watch anything.... seat hardly reclined at all and felt extreemely uncomfortable"
Pros: "Huge, new plane, lots of helpful crew, personal entertainment screen, chairs laid back more than typical"
Cons: "Window arm rest didn't move up, boarding was crazy because YYZ airport doesn't have the format to hold lots of people, how to board was a bit confusing, and turbulance."
Pros: "Our stewardess from Toronto to Germany was the best that I have ever had."
Cons: "Great trip."
Cons: "Smelly plane,uncomfortable chairs, AC didn't work properly (hence the smell).No screens, spotty Internet."
Pros: "Professionali customer service. Food and beverage service very good and generous. Love the European hospitality."
Pros: "The flight was really on time and the flight crew was just amazing. The overall experience was exceptional. Will recommend this servic to any one who will like to travel"
Pros: "All the staff was very friendly and helpful."
Cons: "Terrible leg room."
Pros: "The flight attendant was very professional. The flight itself seemed quick and easy, and I believe we landed early despite being delayed for takeoff."
Cons: "I wish the head rests had the "wings" that help keep your head from rolling back and forth. Also I wish we had an option for our snack."
Pros: "My trip was from IAH to FRA by Lufthansa flight"
Pros: "The flight attendants were very kind and attentive. Our flight was delayed twice, once in Frankfurt for late luggage and the ground crew left without pushing back the plane, then again in Seattle for a plane on the tarmac on fire. A 10 hour flight turned into 14 hours but I still enjoyed it. There was plenty of leg room and the seats were very comfortable. The entertainment was very enjoyable and the meals were satisfying. For such a long haul Lufthansa made the time flyby."
Cons: "The crying baby a couple rows back. Also some smelly passengers that have poor hygiene."
Pros: "Good entertainment options, large bathroom area on a lower level"
Cons: "Food options and space"
Cons: "2 hours late"
Cons: "I will not fly on Air Canada again...Eventhough this is listed as a Lufthansa flight there was nothing Lufthansa about it. Terrible food. Overall miserable"
Pros: "the magazine selection prior to flight, bottle of water in front of each seat and crew were great, the pilot's landing was amazing! The seat in front of me had weird legs that made the room under the seat smaller than other seats around me. So you couldn't fit in the carryon fully under it as you could under the seat diagonally from me, however, this ended up being a huge plus since I could use the legs of this chair in front of me as stepping places to place my feet during flight. Since airline does not provide foot rest, it was great to have this to elevate the feet for a long flight. More considerations should be give to provide footrest or at least these kind of foot elevations."
Cons: "The dinner and breakfast were a bit disappointing, but not bad and not a deal breaker at all since the rest of the flight was wonderful. I noted comfort as ok, but that's applies to all airlines - the seats in economy and no footrest is very uncomfortable, but that's on all economy flights, so no deduction of points there. I do want to note that I needed a boarding pass at the gate and stood in line for quite a while (I was first in line) before I was even acknowledged by a lady who ended up helping me eventually. But she was so cranky! (there were 2 ladies - one busy helping the crew and putting around barrier - she was fine, the other with a head covering (putting this hear just to distinguish the ladies as one was doing a great job)- not sure what she was doing, but she plainly ignored me standing at the desk in front of her, I didn't say anything, just patiently waited until she acknowledged me, and then she printed the boarding pass for me, but she was way to cranky to be in the job that she is in - no need for that kind of attitude."
Pros: "Food, very well organized crew"
Cons: "No leg room, long flight"
Pros: "I sat in row 95, the first economy row behind Business Class on three upper level of the A380. Infinite leg room. Seat reclined more than usual in economy. Boarding was pretty good. Three gangways, one for First and Business, two for Economy. Crew was very friendly throughout"
Cons: "Seat was still very narrow. I had the whole low cal meal. The fruit for dessert was nice, if half frozen, but the meal was dry chicken breast with some veggies, with a dry chicken 'salad' as side"
Cons: "Flight was delayed 4 hours and resulted in missing FRA - DEL flight. No help at Air Canada with rebooking missed flight."
Pros: "I was seated in an exit row and there were pillows and blankets made available to every passenger."
Cons: "The scheduling of the in flight events made no sense. The cabin was dimmed for take off (logical, given that it was a red-eye). However, once we were at altitude, the lights were put back on to serve dinner. Several people were woken up by this and it took like 1.5 hrs because its a big plane. Also, it was like 9-10pm local time by this point so dinner made no sense! Then the lights were dimmed and people tried to sleep. The lights were turned on 1.5 hrs prior to landing to serve a light breakfast. So, 6.5 hr red-eye turned into about 3.5 hrs of actual sleeping time. I would've preferred to be left alone and given a bigger breakfast."
Pros: "The breakfast, one piece of poundcake, that was the only highlight, and one decent size bathroom."
Cons: "Boarding was unorganized, nobody knew what was going on, but the biggest disappointment is there were no movies there are no video screens on the entire plane so unless you bring your own device and have pre-downloaded Air Canada app there are no entertainment options at all! Who ever heard of a transatlantic flight that didn't have a movie? Make sure you download the app so you can at least watch the movies on your tiny screen."
Pros: "The move choices were good. The food and wine options were decent."
Cons: "The boarding process was confusing. Once boarding began, there was no attention paid to distancing guidelines. I heard the crew make announcements about mask requirements but never saw anyone being directly reprimanded or corrected for not wearing a mask or not covering their nose while boarding or walking around the cabin. Even though I only counted fewer than 20 passengers for over 100 seats, upon boarding, three solo passengers were assigned to sit in adjacent seats, with me in the row directly in front of them and another passenger in the row directly behind them. There was no precaution to space out passengers whatsoever. I had tried to choose my seating during check in but the online app was difficult to understand what seats were actually open or taken. Once I boarded it was clear the online information was incorrect. With so few passengers, the gate crew could easily have taken the time to review seating and re-seated customers for improved health and safety. This was my first time flying during COVID and I had thought airlines were doing more to instill trust in customers to keep customers flying but I will not be flying again until COVID is over as I did not see precautions keeping customers safe."
Pros: "The crew was very attentive and willing to assist with everything."
Pros: "Plane was new and good"
Cons: "Flight was 4 hours delayed"
Pros: "Very old aircraft. Looked extremely run down and many things were broken."
Pros: "The crew."
Cons: "The aircraft: too old! No charging ports, entertainment system horrible. The food was not super."
Cons: "Really old plane with uncomfortable seats and really bad in flight options. The air conditioning was also broken so the entire flight felt hot and muggy, this is on a 12 hour flight!!"
Pros: "Smooth flight without event. On time landing. Efficient deplaning."
Cons: "Newer plane. Seats , entertainment, cabin crew."
Cons: "Heathrow is the worst airport when you have a passenger who needs a wheel chair."
Cons: "The temperature in the cabin was unbearably hot"
Pros: "Flight was on time."
Cons: "Not applicable."
Cons: "Only one round of drinks served?"
Pros: "Warm welcome, on time and comfortable"
Cons: "Baggage delayed on arrival"
Pros: "Polite crew"
Cons: "The food, inflight entertainment. Our flight was delayed by over an hour."
Pros: "Efficient boarding, friendly staff"
Cons: "Very poor movie choice and poor quality screen"
Pros: "polite crew"
Pros: "We pushed back from the gate about 24 minutes late and arrived at our destination about 38 minutes late. The four-course dinner (Chicken Tikka Masala or Penne Pasta) was good for airline food. The crew was friendly and professional."
Cons: "No USB power ports by the seats."
Pros: "Everything was great. 777 has room and its comfy. This flight crew were outstanding!"
Cons: "I was not able to sleep given the small business class seats."
Pros: "Nice aircraft! Very modern."
Cons: "The crew could be quite curt at times"
Pros: "The Crew were great"
Cons: "Boarding could have been more efficient"
Pros: "The man at the customer service desk in london airport was nife."
Cons: "I missed my flight because of an issue with airplane coming from lax to london. All i got was a 5 euro voucher. And i was meeting someone at madrid airport and neither of us had any way of getting in cotact with each other. It was a freaking nightmare."
Pros: "Customer service."
Cons: "Entertainment need more movies"
Pros: "Nothing to special comparing with other first class"
Cons: "Boarding process was very late, they made us wait in the cold for 10 min before letting us in the plane. The staff was professional but not too friendly and the place is old. When I purchased the ticket it said it was a airbus A380"
Pros: "The crew were friendly, professional and extremely pleasant."
Cons: "I’m not a fan of the constant PA’s during the descent. Playing a video about arrival procedures for an airport is extremely superfluous. Nobody pays attention and you just have to follow the signs when you get there."
Cons: "Rude staff at the airport. Short overlay did not have enough time to get our bags and checkin again that was ridiculous to have to check in again!"
Pros: "Staff are friendly, accomodating for an unaccompanied child with me, upgraded me and helped to support the extra baggage needs"
Cons: "Old, dirty planes with bad enterainment systems and mediocre food and drink offerings. With the price of a ticket more than Emirates, KLM and other airlines, always really suprised the overall crappy hardware, infrastructure on planes etc. When can we get a decent plane to fly the long haul flights. And an actual entertainment system like to competitors?"
Pros: "Not much"
Cons: "There was an abusive passenger sitting behind me that kicked my chair the entire flight. They were angry that they didn't have more space and that I wanted to have my seat back. I offered to put it up during meal times to make sure they had enough space but that wasn't good enough. The crew knew what was happening and tried to get the other passenger to stop but the passenger persisted. The crew refused to upgrade me even though I had paid for an aisle seat and there were no other aisle seats available for me to move to. I find this service unacceptable. I probably won't be willing to fly BA again as they obviously care more about money than ensuring their customers are comfortable."
Pros: "Me and my husband were upgraded from world traveler plus to business class, which we are thankful for"
Cons: "We were unable to order special meal online and were told to contact onboard crew for meals. When we contacted them inflight, they said they don’t have meals!!! And we were left to starve the whole night, while food was served for all around us. The really shocking thing is none of the crew had the courtesy to offer some snacks or bread. These especially when we were seated in business class!"
Cons: "There was a new born next to me and actually it was difficult to sleep."
Cons: "Flight canceled want able to rebook"
Cons: "As a Kenyan Passport Holder living in Canada on a PR status was denied right to travel to Kenya via LHR transit. WHY ? will you help us with our rights what compensation will help to alleviate the pain"
Cons: "It is difficult to get in and out of chair. I wish the chair handle would be moved up . Every time I needed to go to bathroom , I hurt myself."
Pros: "amazingly the flight was only half full ..... seat was comfortable .... had lots of room .... had 3 seats to myself ..... best flight in a long time ....."
Cons: "No wifi on a +11hr flight TV Screen looks horrible. Too old. Didn’t even watch any movie on it. got downgraded from First Class to Business Class because the airline oversold first classs. Shouldn’t happen."
Pros: "entertainment and crew on the plane were great!"
Cons: "I was moved to standby coming from London back to Seattle. The check in attendant notified me that b/c I hadn't check in 24hrs in a advance, I was bumped. I never received any notifications via Kayak or BA to check in...I almost didn't make it home."
Pros: "Overall flight better London to Beirut l"
Cons: "Long wait over"
Pros: "I loved the on-demand entertainment which starts as soon as you board the plane and continues all the way into landing / taxing to the gate."
Cons: "The system would not allow me to check-in / get my boarding passes 24 hrs prior to barding, which basically left me with a middle seat all the way to Seattle. I considered this a terrible process and didn't get a good explanation why I was blocked from doing my check-in online."
Pros: "Pleasant helpful staff, comfortable, clean seat, good food."
Cons: "Having to pay TWICE for extra item of luggage!! Some delay with boarding"
Pros: "What a different experience in relation to last week!"
Pros: "Wonderful customer service and hot meal was a lovely treat!!"
Cons: "No direct communication. Really bad"
Pros: "Great service and experience."
Cons: "The boarding was a little long."
Pros: "Crew were friendly"
Cons: "Noise level when people were trying to sleep; seats not too comfortable"
Pros: "787-9 new aircraft with the total lack of space in economy, my worst transatlantic crossing in thirty years. DVT waiting to happen."
Pros: "Extra leg room in premium economy"
Cons: "Service poor relative to global peers, food mediocre, entertainment system totally outdated"
Cons: "The food"
Cons: "Was not able to check in through to Cape Town, only JNB. When arrived in JNB, British Airways flight was not clearly identifiable from ticket (no flight number). Then the flight was delayed, and plane was old! Horrible experience"
Cons: "The whole trip."
Pros: "At 6’9” tall, it was decent"
Cons: "Not on the flight"
Pros: "Good crew and service"
Cons: "Tough landing at DC but it was the wind"
Pros: "Everything was on time considering the heavy Holidays travels."
Pros: "Air Crew was professional and polite - flight was quick and lasted less than 90 minutes in the air, was overall enjoyable"
Cons: "Gate attendant was fairly rude (could be a result of holiday travel stress) - several travelers didn’t speak English fluently, and she would snap at them or roll her eyes they weren’t comprehending instructions. Boarded extremely early (almost an hour) but sat on tarmac for some time - eventually took off about 20 minutes late. Not airlines fault and likely result of holiday backlog Retrieving baggage from plane was biggest issue - use a carry on to but was required to valet bag as opposed to storing overhead. Baggage unloading was late (again, holiday backlog) but no personnel were available to inform passengers of delay, and bags were not in initial cart. Resulted a delay of offloading by roughly 20 minutes. Was ultimately found in the second wave of luggage, and witnessed baggage handlers tossing luggage carelessly onto cart floor. Nothing was damaged but was annoyed at lack of communication and overall disorganization."
Pros: "Seat extraordinarily comfortable"
Pros: "The crew was amazing, and the duration of flight time was reasonable"
Cons: "Comfort of the seat, space between seats"
Cons: "Food quality"
Pros: "No amazing crew, just average. The should airline should have follow through on a specific request, but the airline's computer wipes out such things."
Cons: "Airlines should listen to the requests of the passengers."
Pros: "All was ok accept they charge 32dollar for bag."
Cons: "Travel with free bag."
Pros: "On time,"
Cons: "WiFi didn't work."
Cons: "The booking process. Went through a third party (ka$@k) and at the last minute was transferred to a cheap aggregator I had never heard of. Needless to say customer service was a joke. Plain fraud."
Pros: "Fast boarding, flight relatively smooth, got to my destination pretty quickly as well."
Cons: "Typical tight seating, aircraft showing age."
Cons: "The wifi signup process not seemless with Android."
Pros: "The seat was comfortable and the flight attendant was very helpful with all the questions I had, thanks for the wonderful first time flying."
Cons: "Nothing give a 10/10"
Pros: "The crew was super nice and I saw them be super accommodating to other passengers which made me feel good about using their airline."
Cons: "They should offer headphones"
Cons: "Make seat available for two of us together not every one in a deferent row"
Pros: "Even thou flight was delayed we arrive at a decent time."
Cons: "Flight delayed by 2 hours due mechanical issue Missed connecting flight Waited in line for 2 hours for a hotel comp. had to pay 20$ to get to hotel because there was no shuttle Still stuck in Dallas. Never made it to Sam fran. Extremely disappointed I expect compensation"
Cons: "The drink service came a little late in the flight... but that is a suggestion more than a complaint."
Pros: "Crew on and off plans were helpful and nice."
Cons: "Delayed for hours for a short one hour flight with multiple gate switches."
Cons: "Bathroom needs fixing as toilets were not working. Planes kept getting cancelled. I never have problems with southwest"
Cons: "Flight arrived over 40 min late and despite my connecting flight still being connected to the gate I was told I couldn’t board. There were 5 people trying to connect to the same flight so it’s pretty rediculous that we were told to rebook when the plane didn’t leave the gate for 15 more minutes. This was the call of the airline and it was handled poorly. The rebooking agent was also extremely rude and seemed totally self absorbed. This was my worst flying experience out of approximately 50 flights this year. Never again American."
Pros: "Flight crew was nice"
Cons: "the small jets are so uncomfortable."
Cons: "KTerrible coffee. Tasted stale"
Pros: "On time."
Cons: "They had to take my bag and because no one would volunteer... sigh."
Pros: "My flight was delayed and expected to delay further and the attendants put me on another flight to get there before my connecting flight."
Cons: "My bags never made it and when I arrived, I was told that one of my bags was still at my departure airport and the other wasn’t scanned."
Cons: "Un necessary delays from start to baggage pickup"
Pros: "The crew was great and made light of a relatively tense situation. This was a connecting flight for many passengers which was delayed so many of us were missing our connections. The crew still did a great job keeping everyone comfortable and boarding us quickly."
Cons: "Unfortunately our plane was grounded in Chicago before our leg of the trip even began. By the time it arrived in YYZ many of us would already be missing connections. Due to a smaller plane we have to stow most of our carry on below which caused a bit of chaos while disembarking trying to retrieve bags and hustle to the next flights. Since I knew before leaving YYZ we were quite delayed my husband drove to ORD to pick me up instead of waiting 24hr for the next flight to St. Louis. It added 8 hours of driving for him to an already long day but we made the best of it."
Cons: "Boarding at Terminal 3 gate A8 was slow and a single line makes for a lengthy process."
Cons: "Bag was delayed and damaged"
Pros: "Nice crew"
Cons: "Old equipment"
Pros: "Crew was great!"
Cons: "Was really poor choice of food."
Pros: "good price and a good route"
Cons: "This turned out to be a 'code share' flight operated by American Airlines. As such, neither Qantas nor American Airlines would allow me to buy premium seats so we could have extra leg room. They said the 'code share' blocks seat sales! Be ware Also found out that American Airlines does not serve meals on flights from Toronto to LAX. I was told they only serve meals on "international flights" but that I could buy a sandwich or snack. Unfortunately they only had 4 sandwiches on board , which sold within the first 2 rows of the plane!"
Pros: "Boarding was a breeze"
Cons: "There was a glitch in the system with our boarding passes. It got sorted out but was just kind of weird."
Pros: "The flight left on time, there wasn't a lot of fuss about overhead space and we arrived early."
Cons: "They didn't offer any snacks...no pretzels or cookies."
Pros: "Good assortment of entertainment"
Cons: "Delayed so long we missed our connecting fligh. Then we’re left with no hotel room as everything was booked in Miami for the holiday weekend. It was a mess"
Pros: "The seats were comfortable and the boarding process was very well organized."
Cons: "The plane had a very good entertainment system with a lot of good movies, but the flight had no earphones available, so only the passengers that had their own ear/headphones could use it. Other than that, the flight attendants were not kind in any way and items present in the onboard menu, were not available, as I asked for Pringles and there was none. I did not see anybody eating some food in this flight, other than the mini pretzels served. How a 3hour flight arriving at 09 PM, had no food onboard?"
Pros: "We missed this flight."
Cons: "Background info: we flew from Dublin to Toronto (Aer Lingus) and we were supposed to fly Toronto to Los Angeles on American Airlines; however, we had a British Airways flight number for both of these flights. We missed our connecting flight in Toronto with American Airlines (we had a 2 hour layover) despite landing on-time (de-boarded a few minutes late). I suggest avoiding the Toronto airport ALWAYS as every passenger must pick up his/her luggage even if you have a connecting flight, and then re-check the baggage with the next flight. Apparently the baggage handlers were on strike and some of the customs agents as well which added to the delays. Well, after going through Canadian customs and picking up our luggage (which took quite awhile) we arrived at the American Airlines ticketing kiosk about 45 minutes before our flight. The computer told us we were too late for this flight and to see a representative. We proceeded to wait in line for an American Airlines representative only to be told this was Aer Lingus' fault (we had just flown with them); even though we had a BA flight number.. After searching for an Aer Lingus representative we were finally told they were probably all on the Aer Lingus flight that was currently about to leave. An Aer Lingus representative was paged to the ticketing counter (took well over 30 minutes for anyone to show up) and what proceeded was an argument (for well over an hour) between British Airways and Aer Lingus representatives about whose responsibility it was to re-book us. After an hour at least of poor customer service, we were finally rebooked by British Airways on the last flight to LAX (on Air Canada). Moral of the story: avoid Toronto and fly direct."
Cons: "Staff seemed tired with some minor conflicts between them at Toronto gate"
Cons: "The seats are hard although spacious for a 3 set row."
Pros: "At least the gate agent was pleasant when she told us she couldn't help us and gave us information to get rebooked."
Cons: "That our bags were late coming off the plane and instead of being able to put them on the connection belt we had to take them up to recheck and rwtag them."
Cons: "I hated the waiting area at Pearson. I hated the temperature and how tiny the seats are. Was so hot and absolutely miserable."
Cons: "Connecting to LAX through Toronto was frustrating. We were told in Dublin that our bags were checked all the way through to LA and they weren't. (Been through Toronto before and thought maybe they had changed the procedure) Airport signage could be improved to accurately inform of baggage pickup and drop off with your connecting air carrier. (Our traveling companions ended up missing the flight home in the confusion.) The airport is going through renovations, maybe it will improve. The flight to LA wasn't stocked properly with food. They ran out of sandwiches/fruit and cheese plates by the first few rows in the main cabin. No earbuds available for those who needed them. Cramped seating. This flight was with BA partner American Airlines"
Pros: "Friendly crew"
Cons: "Zero Entertainment. Flight delayed around 30 minutes, which gave me a heartburn as we had to catch the next flight. No priority plus lounge near this gate in Toronto"
Pros: "I liked having a window seat."
Cons: "My screen was broken, so for 6 1/2 hours, I was unable to watch any movies and didn't see the safety video either."
Pros: "Crew was apologetic."
Cons: "PHL ground stop no known reason. Good weather. Even pilot was at a loss. 4 hours total delay, 3 of which spent in tarmac."
Cons: "Nice flight cheap n cheerful"
Pros: "Crew was very professional and helpful"
Cons: "Everything met or exceeded my expectations."
Cons: "Flight take off was delayed aprox 40mnts & pilot’s language and message was not clear why we are still grounding !"
Pros: "I didn't fly throw the Kenyan airlines because they kept delaying my flight time and they want to spend 24 hours at the airport because of my wife is passports is not american passport, so I had to change the flight , the worst experience ever in my flight life"
Pros: "Crew is great and friendly. Plane comfortable and clean."
Cons: "Boarding in Harare was a little delayed. No explanation or information was provided. Food on board : a bun and a muffin were provided for breakfast. No butter or jam or honey or chesse. Most unimaginative meal."
Pros: "Absolutely nothing!!!"
Cons: "Keep to time and stop the delays."
Cons: "Not many movies to chose from."
Cons: "Hostesses were kind of biased. Entertainment was not too fantastic, flight was excessively delayed"
Pros: "Crew was helpful."
Cons: "We were delaying on the outgoing flight and coming back as well."
Pros: "Seats were very crowded. A few more inches would have made it excellent. Overhead luggage storage was tiny."
Pros: "Easy going flight with friendly and hospitable crew"
Cons: "Plane was quite dirty inside and out"
Pros: "nothing always delay on schedule and angry to them as i didn't receive all my parcel on arrival"
Cons: "KQ needs to review everything and being better like 4 years ago, it was really the proud of Africa"
Cons: "Avoid flight delays. We missed our connecting flight on Dubai because of delayed departure from Nairobi."
Cons: "According to the KQ App the flight was direct to Cape Town but when we got to the airport we found the plane was stopping in Livingston’s. The result was we were an hour late. Most annoying. Surely the App can be amended to alert us of such changes"
Cons: "The person ushering us out of the gate was not very friendly and that could need some work"
Pros: "I liked the staff members in the plane. they were very nice"
Cons: "the food portions are too small"
Cons: "I’m still in Nairobi because they delayed the plane"
Pros: "Everything was great about my Kenyan Airways flight. Crew was super friendly and helpful."
Pros: "Comfortable seats, smooth flight, good service on board"
Cons: "Did not care for insect spraying, limited entertainment / movie choices."
Cons: "flight was cancelled"
Pros: "Staff very friendly"
Pros: "Clean plane, on-time departure"
Cons: "On this flight the meal trays stayed on the tables for over an hour (after the meal was served), should have been collected faster"
Pros: "Crew was fast and friendly. Flight was on time."
Cons: "A 5 hour 40 minute flight across Africa with no electronic charging ports is not acceptable. The plane was old and uncomfortable. Water cups have gotten so small that I was also dehydrated by the end of the flight. What ever happened to receiving a bottle of water?"
Cons: "Headphones did not work"
Cons: "Left late. Boarding experience was stressful and confusing."
Pros: "NOTHING. I am NEVER flying Kenya Airways again."
Cons: "Just a horrible experience from start to finish. My flight was delayed three times, then canceled, rescheduled, and delayed two more times. I was reissued three different boarding passes for my connecting flight from Mumbai and then STILL missed it and had to reschedule again from that airport. One of the most stressful travel experiences of my life."
Pros: "Kind people"
Cons: "Timing schedule not respected. No legroom my knees were so squeezed."
Pros: "Boarding was early"
Cons: "Plane full and didnt have enough room for a number of hand luggage, mine invcluded"
Pros: "Solid overall performance in all the basics"
Cons: "Crew were always in a bit of a rush and cold, Paris airport staff were frankly rude sometimes"
Pros: "The flight itself was fine, no issues with that."
Cons: "Had a long layover in Addis, schedule should be better. But with more than 6 hr layover, they still lost my bag. No one contacted me when it made it to the airport. The site did not reflect it either. I left work on the second day to go check and there it was, under a few other bags, which gave the impression it had been there waiting a day already. Going to try and avoid Kenya airways in the future if possible."
Pros: "Timeous and polite crew"
Cons: "The food was mediocre and no choice for entertainment, common movie or 2 low quality music channels"
Pros: "Service excellent, flight on-time."
Cons: "Only 3 movies to choose from?!"
Pros: "Late arrival Nairobi. missed flight"
Cons: "Late arrival Nairobi. missed flight"
Pros: "Food. The pilot spent some time flying over the Victoria falls"
Cons: "Dirty bathroom"
Cons: "Lack of drink options, no diet cola?! Poor entertainment options"
Pros: "Food and service"
Cons: "Time to update, renovate and scale up the fleet flying Africa. Impossible to sleep in economy."
Cons: "Food was terrible throughout Seat was tight"
Cons: "Messy boarding Late departure"
Pros: "My flight was delayed for 7 of hours. However, the airline communicated prior to departure and also provided us with hotel voucher. I missed my connecting flight to Francis town hence Kenya Airways provided me with a voucher to a hotel in Gaborone and I was able to travel the next day. I am grateful for the efficient communication and services provided by KQ."
Pros: "Almost evrything to do wtih the flight."
Cons: "Airline left my bag in Nairobi. Still don't have it now 33 hours later."
Cons: "Boarding was late."
Cons: "No respect for business class customers for boarding; a separate line is not enforced. Very slow boarding generally."
Pros: "Service with smile"
Pros: "Entertainment system, USB plug"
Cons: "Flight delayed more than 1h (as usual for KQ) unpleasant crew (as usual for KQ) This airline is moving form the pride of Africa to the shame of Africa."
Pros: "One or two of the representatives that I spoke with were helpful, but the others were not. After having to purchase a separate ticket, the flight itself was fine. Nice food and TV."
Cons: "The price to adjust my ticket was far more than a new ticket. Incredibly difficult to work with. Will do everything in my power to not fly Kenyan airlines again. The airline policies are what is holding the airline back, not the people in the ground."
Cons: "It was 50 minutes late. The time never changed on the departures board so it was difficult to tell what was happening."
Cons: "First they cancelled our onward flight and re-booked us on a non-direct flight which I purposely had avoided although it was cheaper. Secondly, the plane was hours delayed arriving Bujumbura so we were late landing in Nairobi and missed our onward connection. Thirdly, when we arrived hours late in Nairobi, there was ONE Kenya Airways agent to deal with an ENTIRE plane of disgruntled and irritated passengers. They knew the plane was late and connections had been missed. They should have called in another gate agent or two. And lastly, when I requested compensation through the online "disrupted complaints" link, they were unresponsive. Terrible."
Airlines flying from Toronto Pearson Airport to Cape Town have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Toronto Pearson Airport to Cape Town
Masks required on board, masks provided on flights from Toronto Pearson Airport to Cape Town
Social distancing seating
Middle seats unavailable to book on flights from Toronto Pearson Airport to Cape Town
Testing for antibodies, testing for symptoms for flights from Toronto Pearson Airport to Cape Town
Waiving of change fees. Search flexible flights from Toronto Pearson Airport to Cape Town