Daily cleaning, installation of cabin HEPA filters on flights from Tenerife to Cape Town
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Scores according to KAYAK customer reviews
Pros: "The crew was very attentive and willing to assist with everything."
Pros: "Quick boarding, arrived 30 min early, fast exit and quick bag retrieval"
Pros: "Club Europe- excellent attentive crew, excellent food!"
Cons: "Nothing! They were the best!"
Pros: "Crew were good early on but didn’t check later on"
Cons: "It was ridiculously hot and the crew didn’t offer water after initial drinks run and we were seriously dehydrated. The flight was delayed and although the first half an hour we had excellent service there was no follow up service and the temperature in the plane was really very uncomfortable"
Pros: "Free Wifi"
Cons: "Free Wifi all over the flight"
Cons: "Really old plane with uncomfortable seats and really bad in flight options. The air conditioning was also broken so the entire flight felt hot and muggy, this is on a 12 hour flight!!"
Pros: "Smooth flight without event. On time landing. Efficient deplaning."
Cons: "Newer plane. Seats , entertainment, cabin crew."
Cons: "The temperature in the cabin was unbearably hot"
Pros: "Flight was on time."
Cons: "Not applicable."
Cons: "Only one round of drinks served?"
Cons: "Baggage delayed on arrival"
Pros: "Polite crew"
Cons: "The food, inflight entertainment. Our flight was delayed by over an hour."
Cons: "BA is the worst airline ever I seen in my life. I will never fly with British Airways again! Never!"
Pros: "Efficient boarding, friendly staff"
Cons: "Very poor movie choice and poor quality screen"
Pros: "We pushed back from the gate about 24 minutes late and arrived at our destination about 38 minutes late. The four-course dinner (Chicken Tikka Masala or Penne Pasta) was good for airline food. The crew was friendly and professional."
Cons: "No USB power ports by the seats."
Pros: "Breakfast burritos were a nice change."
Cons: "I did not like a seat under E row as the seats feel. Crammed."
Pros: "Meals, crew, movies"
Pros: "Was delayed by 45 mins but managed to turn plans round quickly and get back faster than planned"
Pros: "Got there safely"
Cons: "Long lines to board. Take a bus from the terminal to the plane. Walk up a lot of stairs to get on the plane. No free bottled water or soft drinks. Ten minutes before landing they gave me tap water."
Cons: "I was not able to sleep given the small business class seats."
Pros: "Good entertainment."
Pros: "The Crew were great"
Cons: "Boarding could have been more efficient"
Pros: "Nothing to special comparing with other first class"
Cons: "Boarding process was very late, they made us wait in the cold for 10 min before letting us in the plane. The staff was professional but not too friendly and the place is old. When I purchased the ticket it said it was a airbus A380"
Pros: "Staff are friendly, accomodating for an unaccompanied child with me, upgraded me and helped to support the extra baggage needs"
Cons: "Old, dirty planes with bad enterainment systems and mediocre food and drink offerings. With the price of a ticket more than Emirates, KLM and other airlines, always really suprised the overall crappy hardware, infrastructure on planes etc. When can we get a decent plane to fly the long haul flights. And an actual entertainment system like to competitors?"
Pros: "Not much"
Cons: "There was an abusive passenger sitting behind me that kicked my chair the entire flight. They were angry that they didn't have more space and that I wanted to have my seat back. I offered to put it up during meal times to make sure they had enough space but that wasn't good enough. The crew knew what was happening and tried to get the other passenger to stop but the passenger persisted. The crew refused to upgrade me even though I had paid for an aisle seat and there were no other aisle seats available for me to move to. I find this service unacceptable. I probably won't be willing to fly BA again as they obviously care more about money than ensuring their customers are comfortable."
Pros: "Love BA food was outstanding! Best breakfast on a plane ever."
Cons: "Sadly they no longer offer the mid flight snack. Hence only good for food."
Pros: "What an amazing experience. Granted I flew first class (for the first time), but I had a friend flying in coach and the staff in both coach and 1st class were extremely helpful and accommodating."
Pros: "Nice crew, more leg room"
Cons: "Food and even sodas are not free anymore"
Cons: "The food was served twice on the flight, but was almost the same kind of menu."
Cons: "No wifi on a +11hr flight TV Screen looks horrible. Too old. Didn’t even watch any movie on it. got downgraded from First Class to Business Class because the airline oversold first classs. Shouldn’t happen."
Cons: "Waited in line for 1+ hrs just to get a seat on the flight, made the situation unnecessarily stressful; aircraft very old - entertainment system screens difficult to watch, crew friendly, food not great (but on par w competitors)"
Cons: "The flight was an hour late"
Pros: "The entertainment system & the food."
Cons: "The seating was a little tight and there was no lunch before arrival..."
Pros: "Pleasant helpful staff, comfortable, clean seat, good food."
Cons: "Having to pay TWICE for extra item of luggage!! Some delay with boarding"
Pros: "What a different experience in relation to last week!"
Pros: "Wonderful customer service and hot meal was a lovely treat!!"
Cons: "No direct communication. Really bad"
Pros: "The entertainment and the service"
Cons: "Both legs delayed, almost missed connection due to delay and the crew on the flight didn't seem to care. When we asked if they could inform the next flight that our flight wasn't delayed, the stewards response was "our planes don't wait for anyone". Real friendly. Wish Southwest flew to Europe!!!!"
Cons: "They ran out of food. Did not get a choice"
Pros: "Plane left on time and arrived on time. Went up and came down again without any fuss. Cabin crew were efficient."
Cons: "Boarding took too long. Whilst I was travelling posh at the front of the aeroplane, why not fill it up from the back? I would be quite happy to be the last one on board."
Cons: "The plane was too small/old. It was packed to the gills."
Pros: "I booked tickets,6 weeks before the flight,but the day of departure, I was told those tickets could not be issued until I was oblidgd to pay a huge sum,3 times of my orignally paid on the line,6 weeks before,or I would miss this flight. Complicated and stressful experience for me on this day of my departure!! I was scared. Now , after my return, I contact the BRITISH AIRWAY,and the reception lady was very helpful, eventually found out their system had a problem that day,so now she promised to refund me."
Cons: "Please make your system work smoothly,"
Pros: "Crew were friendly"
Cons: "Noise level when people were trying to sleep; seats not too comfortable"
Pros: "Extra leg room in premium economy"
Cons: "Service poor relative to global peers, food mediocre, entertainment system totally outdated"
Cons: "Was not able to check in through to Cape Town, only JNB. When arrived in JNB, British Airways flight was not clearly identifiable from ticket (no flight number). Then the flight was delayed, and plane was old! Horrible experience"
Cons: "The whole trip."
Pros: "That BAA have WiFi on the plan and the flight back did not even have USB charger . In new York at at the BAA terminal they only have 30 min worth of wifi"
Cons: "The service . In general it can be better"
Pros: "On time"
Cons: "The boarding"
Cons: "Don’t delay flights that messed my return"
Cons: "You made me late for my connecting flight by unloading my carry one bags slowly. It cost be $500 extra dollars and I’m stuck in Madrid until Friday which is making making me miss work. Unacceptable."
Cons: "Flight was delayed. Took a long time to board."
Cons: "I checked in online and paid for a checked piece of baggage, never received the boarding pass, so when I arrived to the airport to drop off the luggage and wait for boarding, the machines didn't recognize my ticket locator and I had to stand in line for almost 2 hours (missed my flight)…"
Pros: "Crew was friendly."
Cons: "Couldn't find out online which gate my flight was leaving from. Long bus ride from jetway to plane. No in-flight entertainment, uncomfortable seats."
Cons: "Information,connection,airline staff,customer service, Ivan go on forever"
Pros: "Tus crew"
Pros: "We almost lost the flight because of long lines at customs and the crew waited for us and let us board the airplane."
Cons: "The attention to the passengers by the flight attendants. This applies only to one attendant that was not very helpful"
Pros: "Very attentive crew"
Cons: "No complaints"
Pros: "Great food on this long haul flight. Business class lounge was nice. On time flight."
Cons: "Very slow & chaotic boarding process."
Pros: "boarding is quick"
Cons: "crew push you hurry. and the space is too small."
Pros: "Every thing was ok"
Pros: "Very good food and beverage. Good entertaiment, but been long trips there should be a little bit more selections of movies and series."
Cons: "For long flights, on bussiness and first should be more chance to have open fresh beverage (Non Alcoholic) and options of snacks."
Pros: "Not a goddamn thing."
Cons: "The boarding was a cattle care, atrociously organized, took forever. They were asking the better part of ten dollars for headphones. No way to get a drink, as with the trip over, the chairback screens didn't work, and they never notified me by e-mail that you had to order food in advance. Not even a glass of water available on a 7 hour flight, that's actually a health hazard, should be illegal. No coffee or tea. The window seat I paid up for was about 8 inches from the window, so I couldn't even lean my head there. No in-flight magazines, or handing out newspapers , no entertainment available, just sitting there uncomfortably for 7 hours while the attendants huddled behind drawn and velcro'ed curtains doing nothing. A true disgrace. Avoid Iberia and their LEVEL subsidiary like the plague. Unacceptable in every way....and at least Ryan Air and WOW are cheap, this flight was full price. Total rip-off, never again."
Cons: "they do not offer even water with no pay"
Cons: "Legroom a little scarce on a 12-hour flight, even though I'm only 5'7" tall."
Pros: "Smooth flight"
Cons: "Food could have been better in board"
Pros: "Fast boarding, good entertainment and arrived early"
Cons: "Food wasn’t great. Chicken with beAns and mashed potatoes dry."
Cons: "I didn't like the fact that the flight was delayed over an hour with zero explanation as to why. just sat in the hot plane with no reason or explanation."
Cons: "Maybe include vegan options for food?"
Pros: "crew members were nice."
Cons: "They switched someone into my seat and didn't give me a new seat. It was very hot in the airplane making it very uncomfortable. They also forgot to take my tray before landing and I had to hold it in my lap."
Pros: "At least the lugagge arrived with yhe flight"
Cons: "Service on board, food"
Cons: "Lack of legroom on such a long flight"
Cons: "Had seat assignments, but the assignments were not honored at the airport, even though had paid external for early seat assignment."
Cons: "didnt get support for connecting flight. Flight was delayed in run way making us miss the connecting flight."
Pros: "Dinner was good. Sandwiches and breakfast are just bread"
Cons: "Crew could pretend to be nicer"
Pros: "surprisingly smooth transition with enough time to make all connections.."
Cons: "wish I would have been informed of imports not allowed but more my bad..."
Pros: "Almost nothing!!"
Cons: "Worst flight I've had ever. Plane was badly maintained. No soap in toilet and faucet did not work. Seats were extremely uncomfortable and absolutely no leg room (I'm not tall, only 5'10") The steward and stewardess talked with each other the entire time very loudly. The entire plane could hear. They laughed and giggled. Several people asked them to stop so people could sleep. It's a job not a date!"
Pros: "For a long haul, Iberia's standard class was fine and the seat actually had more room than I expected (having flown them in Europe). One flight attendant was AWESOME and helped me out when my gluten-free meal didn't arrive. I would say she went from ok to friendly so maybe not AWESOME but compared to the other flight attendants who weren't friendly at all, she was good."
Cons: "1. My gluten-free meal didn't arrive. AA pulled the same nonsense when I went from LAX to LHR. It is pretty infuriating. 2. My entertainment screen failed about 1/2 way through the flight. I came prepared but it was still annoying. 3. I pre-paid for a seat which was a hassle because the transaction failed with a cryptic message online and I had to call. When I went to check-in, I had a window, not aisle and was positioned at the very back of the plane. I requested a refund on the phone and that wasn't allowed so I tweeted (as they adverstise) and now filled a claim. Still no response."
Pros: "The crew was great, we were on time and the food was airplane great"
Cons: "There was 0 legroom. My legs (and I'm 5'10") were literally bulging into the seat in front of me the entire time. I looked around and saw many other people with similar issues holding their legs sideways, etc. Ughh"
Pros: "Smooth, more food than I've had in the past on united, everyone was friendly, everything seemed clean, smooth take off and landing!"
Pros: "Only nonstop flight from Madrid to LA"
Cons: "Iberia, please renew your crew or give them some hospitality training"
Pros: "Lie-flat seats were very comfortable. Flight was quite smooth. Left late but arrived on schedule. Wine was very good."
Cons: "Food was disappointing. IFE was so-so. Baggage handling was very slow on arrival."
Cons: "Despite the fact I had payed for my seats 7 months earlier and the calls I made to their call center to confirm them, they gave the seats to someone else and assigned me last row seats, next to the bathrooms and that did not recline. No compensation offered."
Cons: "They let me sleep through the free snacks and woke me when they came through with the pay-for snacks"
Cons: "First leg of flight, the most uncomfortable seats. I had literally no leg room. Will never fly them again. Second leg different aircraft, much newer. Happier crew better food. But still won't fly them again because of the first leg. It was unacceptable"
Pros: "nothing good happens"
Cons: "the last truck (madrid - tel aviv) was not with the same airbus that the 3 others (tel aviv - madrid / madrid - buenos aires / buenos aires madrid)... it was like flying in low cost with food (even the chair could not go backwards...very bad the last one"
Cons: "Stewards keep trying to speak in Spanish to you. Every time again you have to ask to repeat in English."
Pros: "Standard EU flight, on time"
Cons: "Had to buy food and the sandwiches were soggy. Wouldn't accept credit cards at first, staff tried to push cash payment until finally getting a different credit card readee that worked."
Cons: "They claimed my reservation had been cancelled, I had to call the airline, they showed I was still confirmed. this wasted a lot of time and i almost missed my flight."
Cons: "There was a tall guy sitting behind me, and I was forced and prevented from laying back during a 7+ hr flight."
Pros: "American Airlines made a 10.5 hour flight very comfortable and very quick!"
Cons: "Such small seats, terrible food, cabin lights stayed on overnight!"
Pros: "Courtesy of flight crew"
Cons: "No complaints"
Pros: "Flight was fine."
Cons: "Lost luggage for now 2+ days costing me a lot of money to try to enjoy the trip and a friends wedding."
Pros: "That agents had another flight scheduled in case we missed our connection due to delay."
Cons: "That we were unable to make the connection, missed by only a few minutes which seems like more could have been done to help us get on. Would have liked to be given access to VIP lounge to relax and use wifi to communicate to others our delay to let them know we were okay. Voucher for lunch was at limited vendors, not easy to use. No water in toilet for washing, out of toilet paper."
Pros: "Food was good"
Cons: "The staff was absolutely rude and unhelpful."
Airlines flying from Tenerife to Cape Town have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Tenerife to Cape Town
Masks required on board, masks provided on flights from Tenerife to Cape Town
Social distancing seating
Middle seats unavailable to book on flights from Tenerife to Cape Town
Testing for antibodies, testing for symptoms for flights from Tenerife to Cape Town
Waiving of change fees. Search flexible flights from Tenerife to Cape Town