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Pros: "excellent staff and friendly flight attendant."
Cons: "i wish next time the flight will includes a hotel for the over night stay. I had to sleep on the seats at the airport."

Pros: "Just superb. Even got a meal on a 40 minute flight!"
Cons: "Long bus ride to the aircraft - thought we were driving to Muscat!"

Pros: "I liked the entertainment and the cabin crew is very welcomjng and nice smaile on their faces."
Cons: "The leg room for tall guys isrediculous and if i had to get more leroom even in international flights they r charging. Ive not bren charged in domestic flights till now for leg room. And the food shoydl be changed and please give sime yhing more filling."

Pros: "Staff were friendly and helpful. ICE entertainment onboard offered a wide veriety to choose from"
Cons: "The food was average"

Pros: "Food and entertainment"
Cons: "Some customers were allowed to drink to excess. Staff lacked the discipline to say no. Cabin staff showed clear bias to some customers. They chose to chat with passengers and neglected their duties. Little clusters of drinkers gathered in non seat areas away from their seats causing noise. Staff did not challenge this. Female staff too busy giggling with drunk men"

Pros: "Got a promotional upgrade and was incredibly impressed ! Flying will never be the same !"
Cons: "The fact that my next flight is going to be economy"

Pros: "Good service"

Pros: "Nice ontime flight."

Pros: "Typical standard up to expectations Emirates flight overall."
Cons: "Delay at taxi while arrival. 20min waiting time at DXB for the arrival taxi."

Pros: "The cabin crew were excellent. All of them. They gave me great service. It was once of the best long haul flights I've had in economy. Fantastic. I was seated in seat 80H. Please see to it that the cabin crew who serviced this area are well rewarded. If every flight had crew like these guys and gals then flying would be a lot more enjoyable."
Cons: "I really can't find anything to complain about."

Pros: "There was good service in the flight"

Pros: "Travelled economy and it was very good. Would love to try business class sometime. Staff excellent food very good."

Pros: "We will highly recommend to use this airline. We will try again to flight to any city that we know they will have connections . Is worth it to plan to stay a few days in Dubai. Is a great city , unique, different."

Pros: "The food and service. Toilets are clean"
Cons: "Should watch on how many beer/champagne the steward serving to the customer as we had an old man who is super drunk sitting beside us and keep asking for more. Should also include toothbrush for our overnight flight as we reached Melbourne in the morning."

Cons: "The bus ride took over 10 mins. Why are flights to South Asia and other developing countries not given boarding via the bridge? Horribly long bus ride at DXB for flight to DEL."

Pros: "We landed ahead of time"
Cons: "Less legroom than A380 which became slightly claustrophobic at times. Meal choice limited they ran out of one choice fairly early in the service"

Pros: "Was upgraded to business class. Was able to change my special meal for a regular meal in business class. Thanks for the great service. I do feel the service on the 9hr dxb to cpt flight was above that of the 4hr dxb to blr flight."

Pros: "Good flight. Crew was professional, but not warm and welcoming . They were very accommodating when asked to switch my meal and for my daugters toy."
Cons: "Food again was too spicy. Please give a vegetarian option that includes dairy, fish and chicken."

Pros: "Flight was quiet and very well organized"
Cons: "I normally choose vegetarian on all my flights, but emirates only has a strictly vegetarian option. Which means vegan - food was not good at all. Sometimes too spicy to even try to eat. I asked to replace my meal on occasion and took the continental breakfast which was great."

Cons: "Seat a little uncomfortable even with mattress. Food not great."

Pros: "I loved the bigger screens and the fact that I could watch movies from the monument I boarded and did not have to wait until take off! I also loved the use of real cutlery in economy. The flight was fantastic. The toilets in economy are spacious too."
Cons: "The leg room could be a wee bit better. Then again, I was in economy."

Pros: "the food was wonderful, the economy seats were comfy, and the service was superb. I really liked being able to watch movies and listen to music w/o a charge."

Pros: "So easy to check in and tranfer at Dubai"
Cons: "Quite difficult at times to manage the film options on screen"

Pros: "Friendly staff across the board."

Pros: "Entertainment & food options, onboard service, seat width & leg room (I'm just under 6 foot)"
Cons: "N/A"

Pros: "Everything"

Pros: "The great content in the entertainment system and the wifi. Bed was comfortable and the service was fantastic. I also really enjoyed the bar in the upper deck. The A380 is a wonderful machine!"

Pros: "I say that everything was good but overall "excellent" because it is hard to fly for hours upon hours and say that it was excellent. All considered, it was good while Emirates (compared to other carriers) is excellent. These huge airplanes are amazing!"
Cons: "Flying for hours upon hours but nobody can do anything about that. Africa has a routine, including this flight, of filling the cabin full of chemicals - for insects? Prepare to cover your head and face!"

Pros: "Comfortable seat Hostesses were professional and very service oriented - not forgetting your request. Service with a smile Very sooth flight"
Cons: "Nothing"

Pros: "The comfortable seats, the entertainment system, the food, the attention given by the flight attendants. A great airline!"
Cons: "The length of the flight, but that's unavoidable."

Pros: "Space and the fact that everything worked. Food was excellant."
Cons: "I always like Emirates."

Pros: "leg room"
Cons: "the touch screen system was poor, limited movie choices, food taste, poor crew members etc"

Pros: "OK flight"

Pros: "Efficient, clean, friendly"
Cons: "None comes to mind"

Pros: "The Airbus was very good -as comfortable as possible in Economy."
Cons: "It was a little noisy in our seats (we were next to one of the crew areas). But the biggest gripe was about the way we were treated when queuing. We all expect to have to wait our turn but it's incredibly frustrating when 1) the system isn't fair (eg splitting a queue into two then allowing those behind you to go to the front of a new line) and 2) treating us like second class by drawing a curtain in front of our faces so Business class people don't have to see us when they disembark."

Pros: "-Airbus A380 from dubai to SFO and backforth was very pleasant and almost zero noise in cabin. However flight design is little awkward that it squeezed me, wife and our baby in bassinet seat. - We had opted for Asian veg food and was very tasty and was served hot all the time. - Many restrooms - Travel accessories - Great entertainment options."
Cons: "- Cabin crew were bit rude and didn't care much even though we had baby when flying from SFO to Dubai. - Restrooms are oddly placed inside flight. - Can improve on food menu and varieties and also wish there were more snacks to munch. - Boarding process need to much more organized."

Pros: "Entertainment Food Friendly Flight Crews"
Cons: "Had to rush to the next flight in Dubai."

Pros: "The crew were excellent. Very helpful and professional."
Cons: "All good!"

Pros: "Food and Entertainment beat Delta hands down."
Cons: "Unfortunately packed into a row with a lot of big guys"

Pros: "Everything"

Pros: "Compare Air Portugal who flew this part to Emirates is like comparing chalk and cheese. Air Portugal need to up their game."
Cons: "Cramped, very poor boarding. TAP should reduce the recline of the seats to give more comfort for those behind. More and more airlines are reducing the recline to save annoyance to others."

Pros: "The A380 was much more comfortable way to fly than the 777"
Cons: "I disliked the food"

Pros: "It was just ok overall."
Cons: "The first flight was late by over an hour and nobody could tell us why. They also serve food once and you don't get a snack or anything--you don't even see the attendants--for another 10 hours. Then they serve breakfast close to an hour before landing. The crew is constantly telling you to sit as if you weren't allowed to use the toilet at all when the seatbelt sign is on--and it's on the whole time. So you have to be asking permission to use the toilet when you are right next to the toilet door and about to go in because they don't allow you to use it. That's not healthy for someone to hold it."

Pros: "I liked the service, food and the crews behavior"
Cons: "The only thing that I didn't like was I was told in the office that you will get free hotel room unfortunately when I arrived to Dubai they told me that I'm not in the system and you have to pay"

Pros: "I will only fly Emirates when available to my destination from now on."

Pros: "I liked the boarding and most the crew was excellent"
Cons: "I specified ovo Lacto vegetarian because I eat cheese and diary. I got a stale and very small bread role with strawberry jam, wilted fruit and margarine for the breakfast meal. The non vegetarians got a full plate of croissant, cheese, fruit and jams. When I asked for butter I got no response. I asked three times before I could get some butter as I do not eat margarine. Lunch was wilted and slimy lettuce and tired fruit for dessert. The main meal itself was delicious but I was hungry the whole flight due to the small helping.. Another small but slightly fresher role and margarine again. Next to the non vegetarian meal there was less than half the food. It was very disappointing."

Cons: "I found the crowded squashed seating very uncomfortable, , the 380 from Dubai to UK was wonderful, the relaxed atmosphere was great, more leg room, and the staff were extremely pleasant, not sure I want to fly in a 777 again terribly claustrophobic ."

Pros: "Movies and internet"
Cons: "Took too long for food service. We were in middle two seats and my partner was feed and finished before I even got my food. They should go down each side at same time."

Pros: "Crew attitude and helpfulness. Food and beverage."
Cons: "Boarding procedures. Inadequate bathrooms for passenger numbers. Seat width. No economy plus seating."

Pros: "The KLM ground staff were extremely helpful and reassuring when there was confusion with my ticket."
Cons: "I booked KLM flights (Cork - Tampa return) but the planes were in fact Aer Lingus and Delta. So I have no idea what KLM is like. When I checked in at Cork the ground staff could only give me a boarding card for the first flight. For the second one she said I would have to go to the Delta counter in Amsterdam. It was difficult to find a counter there or staff as check-in was all by computer. The computer kept saying 'error' when I put in my code. I eventually was directed to a KLM desk (nicely hidden). I was told that my seat no longer existed. At this point the flight was ready to board. Thankfully the KLM ground staff were extremely helpful and reassuring and upgraded my ticket to economy comfort. On the way back, I could only get a boarding card for my first flight. The second two I had to collect at the boarding gate of the second flight."

Cons: "I wasn’t able to select my seats and choose a meal before getting to the airport and hence had a middle seat and no special meal"

Pros: "Efficient boarding"

Cons: "The bulkhead sears had no electrical outlet"

Pros: "food was pretty good."
Cons: "a bit squashy in the seat. Inability to go online and select my seat without having to ring Delta and they do it."

Pros: "The staff"
Cons: "Nothing"

Cons: "You had me check my hand luggage with expensive items that did not arrive."

Pros: "Nothing really"
Cons: "Flight delay further to the 30 minutes additional 20 min due to crew being not there"

Cons: "."

Pros: "Quick and easy boarding. Quick flight"
Cons: "Audio entertainment quite limited"

Pros: "Got an upgrade to econ comfort"
Cons: "WIFI wasn’t working. USB charging port wasn’t working either"

Pros: "Not much to like"
Cons: "Poor customer service, panicking customers for nothing and just general lack of consideration for paying customers. Definite turn off to Delta. Not planning to use this airline agaon"

Cons: "The crew was late so we were delayed two hours. I find that extremely infuriating when you are a passenger and have to show up two hours before your flight. I also would lose my job if I was two hours late for a client."

Cons: "Older plane and seemingly frustrated crew. They had very little patience."

Cons: "My flight got delayed for twelve hours with no compensation for a hotel."

Pros: "customer siervice was great and welcoming was awesome"

Pros: "Staff were friendly and worked hard."
Cons: "Seats were very basic and not as good as the low cost carrier I normally fly out of the UK. Very old and noisy aircraft. Seemed little control over how much hand luggage passengers were bringing onto the aircraft."

Pros: "Excellent Detroit crew"

Pros: "Free WiFi"

Pros: "More seat room than expected for economy tickets. Good service, on time, polite staff"
Cons: "Duty free purchases not waiting for us at boarding like usual. Audio selection on entertainment was v poor"

Pros: "On time departure; good updates by flight deck; luggage arrived unscathed."
Cons: "Once beverage service was complete, flight attendants retreated to the back of the plane. On a 4-hour flight, it would have been nice to have someone come by and ask if we needed anything, such as water, coffee, or juice. Granola bar was good."

Pros: "Crew was very nice, boarding went smooth and flight was on time... No complaints!"

Cons: "It was freezing cold on that flight. Cold air from side panels above the windows was blasting in our faces."

Cons: "Got stuck for two hours sitting in the plane because the computer systems went down."

Cons: "The flight attendants were unfriendly and borderline rude. I felt like when I asked for anything or was just up stretching my legs that I was bothering them. There was also quite bit of turbulence in the first two hours- I have traveled a lot and I felt like it took the pilots too long to find a smoother altitude."

Cons: "As a Platinum AFK/KLM Skyteam member I was NOT allowed to use the Delta Lounge. On the flight the meal choice was poor and the staff were not really geared to serving regular clients. The movie choice was poor. I expected better!"

Pros: "Friendly crew"
Cons: "Seats too close. Food lacks salads. Fruit salad tasteless--fruit not ripe--looks good, but no taste."

Pros: "Some of the ground staff was trying to be helpful."
Cons: "That we had to sleep like homeless people on the floor of JFK airport as the airline was not able to provide for a crew and therefore cancelled the flight. The airline cancelled the flight at 1.30 in the morning so no one was able to get a stay in a hotel not did the airline take any action towards helping the stranded passengers. We were given blankets and pillows. The best thing was the ground staff getting rude after all passengers complaining. They were basically saying we should get stuffed since we were booked for a flight next day same day. This is shameful! Needless to say that I will not fly this airline again!"

Cons: "Flight delayed. Had to hurry to get to my train."

Pros: "For once the food was good"
Cons: "Screaming out of control children. Parents not caring that their children were constantly running up and down the aisles. Crew unable or unwilling to intervene."

Pros: "Hassle free left on time arrived early San Jose nice airport and drive to red wood city picturesque Staff friendly and cookies great"
Cons: "On this occasion I actually enjoyed it all"

Pros: "Clean & modern aircraft Comfortable seat Proactive customer service"
Cons: "Delayed departure (due to Air Traffic Control) Finding my bag damaged on arrival More refreshments would have been nice"

Pros: "Tv on flight"
Cons: "Flight attendant skipped me for drinks"

Pros: "Got a window seat, my luggage arrived with me"
Cons: "Late"

Pros: "Fast boarding, everyone nice."
Cons: "Wifi was yo and down the whole flight, about 20 times, so kids were not entertained."

Pros: "The crew were nice"
Cons: "The wifi didn't work at all, the entertainment system wasn't working until they did a reboot during the flight"

Pros: "we got on another air conditioned plane"
Cons: "We initially were put on a plane with defective air conditioning.... it took 90 minutes to finally decide to put us on another plane. The older planes have hardly any room under the seat in the isle seats."

Pros: "The flight attendants were very friendly"

Pros: "Nothing to like"
Cons: "Poor service Poor air craft space The is my worst cattle transport Shame on Delta"

Pros: "Nothing to like about this leg"
Cons: "The cramped real cramped space, shame on the US Poor service Delta should be ashamed of itself for this kind of poor cattle transport"

Pros: "Everything was just right"

Pros: "Crew was fantastic! Everything was satifactory and as expected."
Cons: "Flight was delayed from leaving the gate due to a fuel manifest needing to be signed. My baggage was really mauled ( by TSA or by Delta baggage handlers, I don't know). One zipper on a compartment was totally torn off. Another zipper was missing its pull and was difficult to open."

Pros: "On my ticket it clearly indicate that I am entitled to 2 check in baggage. Delta completely refused to honor this. They said am only entitled 1 piece, and therefore I have to pay for the other luggage. I was forced to borough money from someone at the airport just so that I could board the flight."
Cons: "I am asking that my money be refunded. And next time delta should honor and respect agreements. And be more professional"

Pros: "EZ play newer plane nice staff"
Cons: "Power plugs did not work in seating row and air vents did not work"

Pros: "Great staff, quick service."

Pros: "Delta service and conford are great."
Cons: "Pay for wifi"

Pros: "Perfect"

Cons: "Short flight didn't provide food or beverage service. Cabin crew announcements were rapid & muffled, difficult or impossible to hear or understand. Would not have felt confident if there'd been an emergency."

Pros: "I got home."
Cons: "Staff is ticketing were unhelpful in straightening out Boarding process. I ask for help and the agent came over and read the computer screen to me as if that was all he was there for."

Pros: "Good movies"
Cons: "Unsmiling, miserable staff. Seats like concrete. Cheap and nasty snacks"

Pros: "Good flight, arriving well on time."

Cons: "You are almost always late!"

Cons: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."

Pros: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Cons: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."

Pros: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Cons: "there was no lounge close to our departure gate"

Pros: "Delayed flight but staff apologized as for safety reasons."
Cons: "Very late arrival"

Pros: "Good information and helpfil boarding."
Cons: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."

Pros: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Cons: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"

Cons: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"

Cons: "Bit cramped for space"

Pros: "Seats were comfortable"
Cons: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"

Cons: "Bag was lost"

Pros: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Cons: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."

Pros: "Comfortable seats. Warm plane with happy staff."
Cons: "Maybe a second sandwich option for food, not everyone likes cheese."

Pros: "Very friendly crew"

Pros: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Cons: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."

Cons: "They stole my money"

Pros: "Helpful and smiling cabin crew."

Pros: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Cons: "The amount of extras you have to click no to while checking in online."

Pros: "In flight food was enjoyable"

Cons: "Tiny old cramped plane."

Cons: "I don’t like the limited choice of drinks on these short KLM flights."

Pros: "The flight attendants could not do enough for you."
Cons: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."

Pros: "The supplied pack of toothpaste/toothbrush"

Pros: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"

Pros: "Easy boarding, plenty of room"

Cons: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."

Pros: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."

Pros: "Usual professional and friendly service from my airline of choice for most destinations."
Cons: "Nothing"

Pros: "Very little if any."
Cons: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."

Pros: "Loved the service...everything was excellent"
Cons: "The bus class seat was a bit narrow at the feet"

Pros: "Wider seat than most business class"
Cons: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"

Pros: "Boarding/unboarding"
Cons: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."

Pros: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."

Pros: "great choice of entertainment content, friendly crew"

Cons: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."

Pros: "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
Cons: "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"

Pros: "The cabin crew, the flight and communication and the cleanliness of the plane."
Cons: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."

Pros: "Crew service"
Cons: "Flight delayed."

Pros: "Free wee cake."
Cons: "Nothing in particular."

Pros: "quick boarding, responsive Airline stewardess, very polite."
Cons: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."

Pros: "Same as above"

Pros: "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
Cons: "Nothing. This is filler text to meet min characters."

Pros: "Loads of leg room"
Cons: "Loved everything"

Pros: "delayed"

Pros: "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
Cons: "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"

Pros: "Food and drink service"
Cons: "Boarding pass facility"

Pros: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Cons: "Quite bummed the plane didn't have wifi / USB"

Pros: "Unexpected surprise--even on a 1 hour flight at noon, they gave us a sandwich!"

Pros: "Special treat for King's Day Friendly crew"
Cons: "15 min late boarding 30 min delay leaving the gate Very little leg room"

Pros: "Leg room"
Cons: "Everything else. There wasn't a choice of meals. In-flight entertainment didn't work. Crew unpleasant. No water offered during flight. I had to go to the galley to request some."

Pros: "Superb services"

Pros: "Everything ontime"

Pros: "The courtesy of the flight attendants"

Pros: "I enjoyed the flight. The cabin crew were fantastic. Good assistance in Johannesburg."
Cons: "My boarding in Nigeria was crazy. Some of the staff were seeking for bribe and they almost made me miss my flight. I had to start running just to get on the plane when I arrived 3hrs before time. It is really disappointing. I have flew Emirates and Qatar airways before and did not experience such."

Pros: "The on boarding was quick ... the off boarding quicker (as we ran off!) The staff were smiley dispite a tough flight"
Cons: "Very drunk older lady kept us awake all night, either by shouting, threatening to be sick, physically fighting with her hubby or falling over, staff should have cottoned on earlier to state of passenger and kept an eye to avoid her sneaking the duty free (classily drinking from the bottle) this teamed with a broken media system (both ways), sloppy food and pretty dirty plane made for a very unenjoyable 10 and a half hours"

Cons: "International travellers need to be warned that larger cabin bags may have to go in the hold."

Cons: "They lost our bags and it took a week to get them back."

Pros: "Boarding and leaving on time. Well organized. Great crew. They give us a sandwich for free, unexpected because in USA they charge for everything in economy. The best ..... we got the suitcases very fast. More than any another airline"

Pros: "Willingness of customer service agents to get us through security fast to board our group's flight."
Cons: "Different baggage polices between SA and SAX. SA has two bags at 23 kilos each while SAX has one bag at 20 kilos, which makes traveling on SAX incredibly expensive when going through Johannesburg to any region where it flies. I understand weight limit on aircraft, but choose to be more upfront with baggage polices on SA's website if flying with SAX so people don't have a "gotcha" moment at the counter."

Pros: "The long layover didn't help, but having the SAA staff at the foot of the stairs to the plane taking handluggage away to be checked was not appreciated, especially considering the plane was no more than at 75% capacity. In-flight meal was simple but well-prepared and tasty."

Pros: "Puctuality"
Cons: "Lack of entreteinment"

Pros: "Service onboard is excellent, was greeted in a well friendly manner by staff"
Cons: "Food can do with an improvement. Hot food onboard will be nicer."

Pros: "the staff were friendly and the plane lovely. improved seats"
Cons: "no vegetarian meal option"

Pros: "Excellent staff"
Cons: "Exceptionally poor entertainment & small screen. Need to update their fleet urgently. Entertainment also malfunctioned."

Cons: "Chicken slightly undercooked"

Pros: "Good food, friendly crew, clean airplane."
Cons: "Flight was delayed but no announcement was ever made about the delay or the gate change that occurred. Very confusing to have one person walking around telling a few people here and there what the flight status was. Should have been informing everyone at the same time."

Cons: "This was my 4th 20 hour flight with South African Airways. It was on this 4th flight service changed. Water was not distributed unless asked for several times or seeking it out yourself. Although food choices were announced, the attendant did not offer it . He assumed one selection and arrogantly almost tossed it. I had to request my choice which made him remove the choice 'he made' impatiently. Coffee was bitter even with milk added. Flight entertainment system did not work. On the first leg of the trip the seat I requested and confirmed was not given to me. A difficult website and app. Both not user friendly. When the email announcement arrived to bid for a better seating area, the cost choice was far higher then Lufthansa. I have upgraded with Lufthansa but chose not to do it with this airlines. The bidding began almost 3 times higher then Lufthansa. The aircraft and toilet area were clean. In summary since I will need to fly to Africa on a yearly basis, I am searching for alternative airways."

Pros: "Everything run like a clock"

Pros: "Nothing... We were bounced because they oversold"
Cons: "Bounced. Told us nothing. Seemed impressed that they were paying for an off airport hotel for us. Gave us a minor voucher that expires in a year and is not transferable so worthless."

Pros: "leather seats were nice, airplane was clean"
Cons: "if asked for something, it felt like the crew didn't want to be bothered"

Pros: "The crew was courteous and overall the flight okay. The entertainment system was not working properly."
Cons: "The aircraft was very clean and the crew was very courteous."

Pros: "I don't remember a great deal after flying for many long hours. I do know I enjoy the vegetarian breakfasts quite a bit."
Cons: "I can't think of anything that was untowards. There was a minor delay in boarding I think but that wasn't a concern to me. I like to think we are each doing our very best. The flight attendants work very long hours with a slew of people. I appreciate your inquiries."

Pros: "Bathrooms were relatively clean throughout the flight"
Cons: "Outdated aircraft. The TV screens were poorly functioning/blurry and very limited in selection. No USB charger available. While 3 meal options were available, options ran out quickly. I flew two other international flights earlier this year (Qatar and United) and there was a clear difference in quality that was lacking in South Africa Airlines."

Pros: "The service on board of this flight was amazing! From the food to the staff. Aircraft was impeccably clean and the comfort of the seats were surprisingly good."
Cons: "There was nothing to dislike besides de size of the toilets!"

Cons: "Crew pathetic and completely absent and unhelpful."

Pros: "Boarding was efficient."
Cons: "The entertainment system for entire rows did not work for the entire 12+ hour long flight. There were no open seats to switch to, they ran out of food and bottled water (!). I could not aircheck my custom chartered family painting because they could not fit it through a machine to scan and they would not bring it to a bigger scanner downstairs, even though they had the options to and had previously airchecked it with SAA, PLUS I was charged extra to check it. Ridiculous."

Cons: "Boarding was messed up with wrong information on the monitors, 2 lines formed. Service was not ok considering it was business class."

Cons: "I missed it due to the delay of LH"

Pros: ".Ability of the pilot and in flight communication to passengers during thunderstorm - Excellent"
Cons: "Quality of the in flight meal-poor. Communication to passengers about storm and delays prior to bith flights"

Pros: "- Happy with the volume of sparkling water available in bottles on the flight (I do find occasionally that other airlines don't stock enough)"
Cons: "- Entertainment system turned off 40 minutes before landing is very frustrating and boring - I was seat 1A; and thus on the bus first, but out lat and thus ended up at the back of the immigration line behind the entire plane (needs a fast track line if you want one bus for the business and economy seating) - One the second sector, economy and business class were streaming off the plane together. This is one area that the staff have in their control to offer a higher level of service to business passengers. - No champagne on arrival - only 2 meal selections (no beef) - only 2 bottles of Shiraz available (after a long search)"

Pros: "The flight was delayed due to an aluminium container hitting the aircraft on the ground. The captain kept informing and reassuring us on regular basis."

Pros: "It was so hot in the plane, the entertainment screens didn't work, the food was inedible, and the plane was so filthy- even after I wiped the seat with disinfectant wipes (I learned from the flight over), I caught a cold and the person sitting next to b=me had a cough before the end of the 15 hour flight."

Pros: "There was a lady having fit and vomiting and really not well, the crew looked after her amazingly until touch down!!!"

Pros: "Kensani Nyembe (especially) and her crew were excellent"
Cons: "The flight delay I experienced added 8 hrs to a 24 hour journey and despite assurances in Joburg from Lerate Lempe that I would be allowed access to the lounge at JFK airport, all I got was a 25 USD voucher in a rubbish restaurant in the terminal. Most of the customer service was poor (including the young lady who didn't take it upon herself to suggest next steps after informing me of the flight delay - her apparent lack of concern about that and time taken to rebook me a new flight was beyond belief). The food was substandard (quality and quantity given the 14hr journey) and in-flight entertainment didn't work for a couple of hours. The queues at JFK were slow moving, unnecessarily long and your people did not seem concerned with the fact that passengers had to stand in line for an hour at least to check in. To top that off, because your airline does not have the body scanners mandated by the US, all passengers had to have a secondary body search at the gate. Sufficing to say, SA Airways, you are being left in the dust by BA and Emirates."

Cons: "Older plane without a legitimate business class. Seat was broken so I had to change seats."

Pros: "Crew, cleanliness of plane and airport"
Cons: "The flight to RCB was delayed by 1. 5 hours and flight back by 2 hours. The dnacks are very poir andnot healthy. The company would do better without them."

Pros: "Nothing"
Cons: "The last two flights that I bought in Kayak, have been terrible. In this one, we arrived at the airport and although we had a confirmed reservation code, our flights had not been paid, so there was not place for us on the plane. We had to reschedule everything and pay again all the flight in the airport. A disaster! And the flights also were terrible, all the flights were delayed, the landed was so abrupt. The plane landed in another airport because it didn't have gasoline, so, we arrived 2,30 hours late. All was awful, since the booking to the flight! Kayak has declined the quality of their service in recent times. Actually, today would not recommend anyone buy on this platform."

Cons: "One hostess was very brusque and unfriendly. The curry beef was very hot (tasty but way too hot for I'm sure many of the passengers, especially children). And this was the second too hot curry I got from SAA."

Pros: "Nothing special, Singapore air cabin crew was nice"
Cons: "Having to wait for my luggage for a day, plus some items were missing when I eventually got it"

Pros: "Check in"
Cons: "Not applicable."

Pros: "The crew was professional and polite."
Cons: "The extra-legroom seats at the front lose width due to extra-wide armrests that hold a fold-out tray. The seats are not padded enough to be comfortable for a long flight or to sleep in. The food was what you think of as airline food; it was much better from JFK to Johannesburg. And they lost my luggage."

Pros: "Confusion without any airline staff presence on the announcement of a 10-hour delay of my return flight, with no compensation for forced overnight accommodation and repurchase of internal later domestic connection as a result of that delay. A week after my complaint was lodged with their head office by email, I've still had no reply."
Cons: "Ancient plane, clearly no backup planes, no wonder they have to take 10 hours to repair them."

Pros: "It was on time and staff were very friendly."

Pros: "SAA has the best food in the industry...and we were not packed into the plane as tight as possible."
Cons: "Nothing"

Pros: "A perfectly normal flight, once I got onboard."
Cons: "Transferring from a transatlantic flight was ridiculous in Johannesburg."

Pros: "the gate changed and we didn't find out about it until quite late - we were sitting right near the original gate and finally realized that very few others were there; by the time we got to the new gate, almost all of the overhead compartment space was taken, and we had to fight to hold onto our very expensive equipment. in the meantime i had to unpack/repack my bag in the middle of the onramp while people walked into me. after our initial long flight, it was more than i could take. your crew was very kind AFTER i started crying, but the drama coud have been avoided by better communication up front."

Pros: "Efficient boarding and polite staff"
Cons: "Entertainment was terrible and on repeat. Also, I was seated next to an obese man who spread into my seat. Such passengers should be seated next to no one. It was a terrible experience."

Pros: "The seats were way more comfortable than the first (and longer) leg of the trip. The staff was incredibly kind and attentive."
Cons: "The entertainment system wasn't activated :/"

Cons: "The flight is quite expensive considering the distance traveled. Our trip to Cape Town was cheaper and much farther."

Pros: "The flight went really easy and smooth. The cabin crew was very efficient doesn't disturb you during the fligh with sales therefore you can focus on your things."

Pros: "Comfortable wear in business cabin"
Cons: "Food poor. Service mediocre. Fails to compete with middle eastern competitors"

Pros: "The plan was nice and the crew was good"
Cons: "Seating was to close together"

Pros: "Overall flight experience was pleasant and process of disembarking flight and immigration at Heathrow was superb (very quick, under 15 minutes from plane landing to being out of the airport!)."
Cons: "Not informed of second security queue (it was long with delays) so some anxiety had until a BA staff member arrived to allow passengers to London to cut the line. No USB power at seat."

Pros: "speediness of boarding"
Cons: "too slow service, it took almost to landing to get offered drinks and sale, crew weren't very efficient."

Pros: "Your staff were truly excellent, helpful and engaging."
Cons: "My TV worked only intermittently and I therefore could not relax and enjoy the entertainment..."

Pros: "Flight left Seville on time, and landed 10 mins early. Friendly crew. Marks and Spencer food available to buy on flight. Reasonable vegetarian options available - thank goodness. Didn't have to pay for extra leg room in exit aisle - probably because no-one had bought them when I checked in at airport. Would definitely recommend."
Cons: "Only downside is crew member in Seville at the airport gate could not be understood. She spoke English with such a thick Spanish accent and intonations that no-one understood what she was saying on the speaker. She also sounded as if she was arguing, as opposed to inviting us on board in a welcoming and orderly fashion. Although at times funny, it ultimately translated into a lot of noise on her part, and a headache on my part."

Pros: "Saff are pleasant, helpful."
Cons: "Flight was late, plane was 15+ years old BA now charge premium prices for budget airlines service (no inclusive baggage, complimentary tea/snack)."

Pros: "Food and crew"
Cons: "Disorganised queues for boarding. Ground staff seemed a but overwhelmed"

Pros: "Regular city hopper flight. Did what it’s supposed to. No entertainment no free coffee"
Cons: "I’d rather have the flight attendants have the safety instructions presented."

Pros: "flight on time"
Cons: "hard to check in to BA in Helsinki. signage could be better as this was a code share."

Pros: "Made up for time due to a big tail wind"
Cons: "Took off late and had to wait 45 minutes for luggage"

Pros: "Flight was on time,actually ahead of time."
Cons: "Aircon was not efficient. Very hot in the plane."

Pros: "Services of New Delhi staff were much better than in Phoenix. No wheel chairs were made available even waiting for 40 minutes in LONDON. We faced a lot of hardships in London to go to departure terminal."
Cons: "Veg food was very poor quality. Snacks appeared to be stale ( may be month old) & very poor choice . Even crew did not listen despite calling several times . Iwill neither travel by BA NOR will I recommend it to anyone else."

Cons: "Uncomfortable seats and dated touch screens"

Pros: "Excellent service, the entire flight staff was friendly and attentive"
Cons: "The only thing I didn't like was the size of the drinks. Regular sized soft drinks, juice or water would have been better especially for 11 hours in a pressurized cabin. I had to ask several times for more water until I found a small water dispenser at the back of the plane where I could refill my water bottle without having to ask the staff. The attendants were always more than happy to give me extra water when I asked"

Cons: "Ned more room"

Pros: "The food was tasty."
Cons: "flight was 1 hour and 40 minutes late. We sat on a hot plane waiting for take off and the temperature remained too high during the flight. Very little water was offered. Seating in coach was very tight."

Pros: "always friendly and helpful"
Cons: "The boarding in London. They did not call numbers or rows so people just squeezed...and pushed ... drinks If I sit on a window seat I sometimes do not notice the serving of liquids. I would appreciated it very much if they talk to me when they serve water and juice. Otherwise I get dehydrated. Happened last year on my flight back to the US, too.I had to get up and walk back to get water(2016). breakfast Breakfast used to be better with fresh fruits and cheese.and roll The pizzas are like cardboard, I do not care about. Other wise I am satisfied. Thanks"

Pros: "Food was good-but that was because I ordered a special meal. Normal food service, which I have experienced previously, is mediocre"
Cons: "Questionable reasons for delay-we were told that plane had to be recalled to check "loading issues" which subsequently turned out to be "clerical error??' Worst possible airline for legroom really cramped and uncomfortable seating Really limited entertainment options for movies and tv shows compared to US carriers."

Pros: "Overall quick, easy and event free...just as flights should be."
Cons: "Plane got a little hot sitting at the gate and our seats were the only ones that didn't have air vents."

Pros: "Strong tailwind brought us in 30mins ahead of schedule."
Cons: "Nothing. Was a smooth and friendly flight. Cabin crew were courteous and efficient."

Pros: "Nothing."
Cons: "Overpriced, bare basics airline trading on past glories. Utter dross."

Pros: "The smooth boarding due to the very helpful, organized, friendly staff one the ground."

Pros: "The entertainment was good with variety. Overall, it's hard to appreciate a 10 hour flight."
Cons: "Seats in coach did not have much width or leg room. I don't like the policy of buying a flight and having to pay for a selected seat - that smacks of bait and switch. I know everybody is doing it, but it's tacking on extras once the committment has been made and that is low. The boarding process in London was horrible. queuing up everybody then telling them the general boarding is "over there". The lines should be more well-defined and single file to avoid bunching up. There was plenty of room to form lines, but the stanchions were not in place. Poorly executed. Also, there are FAR too many priorty boarding classes. People had to jump lines and go around barrier tapes to get to their positions in line when their priority class was called. Once on board, the crew did a fine job, but the boarding area is completely screwed up."

Pros: "See above"
Cons: "See above"

Pros: "The crew were pleasant and attentive. The food and entertainment were good. We had a large meal, a light meal, and a snack for an 11 hour flight. Plus drinks. The lights were kept off for half the time so we could sleep or rest."
Cons: "The seats are horribly crowded. If the person in front of you lowers their seat back (as mine did) you have about 8 inches from your face to their seat back. That with already very little seat room and I felt as though I was in a straight jacket for much of the flight."

Cons: "Took forever to serve cold drinks and food. Said we were going to have a short flight due to tail wind so they would not serve hot drinks. Mean while we landed at the expected time of arrival."

Pros: "As ever, BA Flight attendants are courteous and approachable - consistently one of the best adverts fort the airline."
Cons: "Poor quality of service and courtesy provided by outsourced ground handling providers"

Pros: "Punctual arrival. Vacant seats between myself and another aisle passenger in the center section provided additional comfort and privacy. Lots of attention from cabin crew."
Cons: "n/a"

Pros: "Crew was nice, helpful and all the time around."

Cons: "All flights were canceled! No communication from British Airways. Terrible service overall! Second time this has happened with BA"

Pros: "nothing"
Cons: "They were awful"

Cons: "BA lost one of our baggage. And it is been a week and we still haven't gotten our bag. We had some unique and good things in that bag."

Pros: "Mobility assistance was great help after reaching to Phoenix, USA. Staff and crew members were very helpful."

Pros: "Great flight"

Pros: "Quick flight. Nice crew"
Cons: "The fact that there was no free food and drink on the flight."

Cons: "Very bed I will never use this service iny more"

Pros: "I'm sure there was something but nothing comes to mind."
Cons: "Lack of assistance regarding my missing belongings. Incorrect information relating to landing card to be completed when arriving in London. Stretching over me to pass food etc to passenger sitting facing other direction, and literally millimetres from my face, without any politeness having to do it. Configuration gives no privacy as you look at the passenger next to you. Functions of chair did not work. Pillow was thinner Than a piece of paper. Crew showed no concern."

Pros: "Staff are all great. No fuss and every thing on time."
Cons: "It's economy class and always cramped. Standards slipping in the toilets a little. Seats are getting worn. The entertainment choice could be better. Food quality has also gone down"

Cons: "None of them reminded me of the fact that I need a transit visa for the UK (I mean, isn't it rediculous? I am just staying there for 5 hours). When I called in for cancellation at the airline, they told me to talk to my agent company Cheaptickets. Cheaptickets simply told me that I can't get any money back, and was extremely arrogant and impatient. Later (for a week I was trying to save this ticket by talking to the British Embassy to see if I can get the visa done and they are just "we can't help you") they told me that I can get a refund of like 30 SGD and they promised to send me an e-mail about it. They never ever did. I also tried to change the dates and the handling fee + fair difference was like 1200 SGD (are you joking?) they simply told me, prices fluctuate... Finally I went to the check in counter desperate. The staff even refused to talk to me about my situation because simply, "there is no BA ticket office in Singapore" and told me to call them. I said the office is closed, but they are like, yeah just call them. They swept me off like a moron. Extremely arrogant, impatient, insensitive. I paid 900 SGD for nothing and a whole week of anxiety and regret. I will never take this and I will never use Cheaptickets or Kayak anymore. So bad."

Pros: "Everything went as well as expected. Nothing out of the ordinary."
Cons: "No response from stewardess when I handed her the envelope with Money for the BA children's program. I kinda expected a thank you. But then I guess God wants us to give without expecting anything in return."

Pros: "Crew were very accommodating."
Cons: "It was an older plane and the video screens were damaged. Made for an extremely long flight."

Pros: "I generally fly business or first but not this flight I felt like we were treated like we were in first class the attendants was great. Really great. I became a believer in British on this flight!"

Cons: "Very poor facilities at Terminal 3 London Airport (1) Bathrooms were cold. (2) No lounge type chair for long wait passenger. Only common waiting area. (3) Waiting area seats were dirty and food particles between two seats. (4) Cell phone charges and electric outlets at seating chairs does not work. (5) Very limited food choice. (6) Might they have to see and visit other international airports"

Pros: "Check-in Ticket printed by BA staff at the airport had the wrong gate number so I was sat in the wrong part of the terminal until I got suspicious and double checked the screens to find my flight had started boarding elsewhere. Entertainment system had a screen from the mobile phone you owned more than a decade ago. Breakfast was a Kellogg's chew bar. Staff onboard were excellent."

Pros: "Good foods for common standards and booked class, Friendly crew, well organized boarding and check-in process in Heathrow"
Cons: "Old plane, with old entertainment equipment, long wait on ground in Phoenix, only one immigration officer for a 747 passenger count, not in the hand of the airline but downside on the flight, passing immigration after an 1h luggage still was not delivered to the belt, this airport needs to learn about dealing with international flights (Rating F)"

Cons: "Could not get on flight. Had to wait hours for an indirect flight."

Pros: "The audio did work for movies"
Cons: "I felt very warm and uncomfortable"

Pros: "my vegetarian meals were excellent, very pleasant crew"
Cons: "not a great selection of movies, was hot a lot of the flight"