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Pros: Crew is horrible. Very rude and refused to help by any means when i asked for my baby stroller. I have 2 kids that I had to carry all the way through customs and bagga claim because refuse to bring stroller to the gate and was very rude in their answer. Horrible Experience. I will never fly emirates

Cons: train the crew to respect customers, and to show care for families. I'm surprised Emirates always market about how friendly they are with family travels when the crew not only refuse to bring the stroller to the gate like all other airlines, but was also very rude. Her name was Annalie

Cons: They charged us for the second bag checked in ??????

Pros: Nice crew.

Cons: Horrible seats. Very uncomfortable. No room to move around. Overcrowded plane.

Cons: Boarded the plane via a very long bus ride to a remote parking bay. Once on board we’re treated to one of Emirates newest Boeing 777’s .

Cons: Addis Ababa is chaos and not clean.

Pros: Airrbus A350 confort

Cons: Crew professionalism and food to be improved

Pros: the flight wasn't good at all, was expecting a better and comfortable seat, but the it was a smaller flight and the seats weren't adjustable

Cons: at this segment you mus put a 350, which will be more cost effective and should be cheaper in nature,

Cons: The delay time was too much for no proper reason

Pros: Everything was perfect. On time arrival.

Cons: Loud Nigerian co-passengers

Pros: Yes

Cons: Customer services

Cons: We incurred significant extra costs (visas, taxi, hotel costs) because Rwandair changed our flights around from what we had originally booked, with no compensation or help navigating the visa process.

Pros: That there were not many people on the second leg and that the plane was clean

Cons: The fact that we had an itinerary change with an extra stop (unannounced until 15 minutes before I boarded the flight) that delayed us by 1+ hours, that we were delayed from leaving Kigali by 1.5 hours and none of the crew could explain what was going on, that the rwandair staff was rude. I mean... It's Rwanda so I didn't expect much customer service (they are generally particularly bad by African, European, Asian or American standards) and I definitely wasn't impressed

Pros: Food and in-flight services

Cons: Entertainment package

Pros: Food and free WiFi. Ample seating space.

Cons: Rerouted through Dar-es-Salaam at last minute rather than being a direct flight as scheduled

Pros: I was happy to avail of Wifi in the sky.

Cons: No entertainment! For an major international flight, one expects some seatback entertainment

Pros: Good and clean planes, good service

Cons: We had couple of ours delay and not well communicated

Pros: The arm rest was dismantled and had a sharp edge of metal which sliced my arm and thumb when I sat down. I was promised a new seat and never delivered. Horrendous.

Cons: See above

Cons: They know better than me

Cons: Online check in was not possible. The check in and boarding process took more than two hours and there was no order.

Pros: Super confortable

Pros: The staff at the airports were friendly.

Cons: After thorough check (and hours at the airport) at the holiday destination, Dubai, my luggage was deemed lost. The DXB lost luggage staff helped me complete a 'lost luggage' report. However, the staff member told me that 'if' RwandAir found my luggage, I would be responsible for going to the airport as RwandAir does not have lost luggage delivery like most airlines. For the six days of my holiday, I waited for phone calls and checked emails expecting to hear from RwandAir. I heard nothing, RwandAir had made no effort of any kind to locate my luggage they had mishandled. Upon flying back home, I checked with the initial airport (DXB), the transit airport (Kigali), and my final destination airport (Brazzaville). My luggage was not in any of the airports mentioned. In each airport, and the RwandAir office at the Brazzaville airport, I presented the initial lost luggage form from the prior week and it was apparent that nobody, no airport, and no office was interested in finding my luggage. RwandAir, at no point, apologized for losing my belongings or in any way attempted to make up for seriously harming my holiday- not to mention the fact that it appears I will never see my possessions that were last seen being taken by RwandAir staff at the beginning of my holiday travels.

Cons: THERE WAS MEAT INSIDE MY "VEGETARIAN" MEAL!!! This is totally unacceptable!

Pros: My sister and I were travelling to and from Tanzania through Kigali. The crew was great and our flight was easy.

Pros: Fligh was on time, front desk staff were very helpfful, flight staff were friendly

Cons: The chicken was undercooked.

Pros: They an amazing crew

Cons: They need to improve on the flight check-in and boarding at thier airport in Bole, it is so messy. Also thier inflight menu is nothing special

Pros: Airrbus A350 confort

Cons: Crew professionalism and food to be improved

Pros: Fast gate work.

Cons: Lost luggage and the food and silent movie option (no headphones provided for overhead movie)

Pros: Yes

Cons: Customer services

Cons: THERE WAS MEAT INSIDE MY "VEGETARIAN" MEAL!!! This is totally unacceptable!

Pros: Well organized on check in. Attentive

Pros: The staff at the airports were friendly.

Cons: After thorough check (and hours at the airport) at the holiday destination, Dubai, my luggage was deemed lost. The DXB lost luggage staff helped me complete a 'lost luggage' report. However, the staff member told me that 'if' RwandAir found my luggage, I would be responsible for going to the airport as RwandAir does not have lost luggage delivery like most airlines. For the six days of my holiday, I waited for phone calls and checked emails expecting to hear from RwandAir. I heard nothing, RwandAir had made no effort of any kind to locate my luggage they had mishandled. Upon flying back home, I checked with the initial airport (DXB), the transit airport (Kigali), and my final destination airport (Brazzaville). My luggage was not in any of the airports mentioned. In each airport, and the RwandAir office at the Brazzaville airport, I presented the initial lost luggage form from the prior week and it was apparent that nobody, no airport, and no office was interested in finding my luggage. RwandAir, at no point, apologized for losing my belongings or in any way attempted to make up for seriously harming my holiday- not to mention the fact that it appears I will never see my possessions that were last seen being taken by RwandAir staff at the beginning of my holiday travels.

Pros: Great crew!

Pros: Excellent crew, approachable and helpful. Seat was comfortable with legroom and headrest at the right height

Cons: Better selection of videos

Cons: Poorly organised meal service

Pros: The crew was amazing and the seat comfortable

Cons: Nothing I can think of yet.

Pros: The Flight attendants are all awesome and undesrtanding...and the open wifi ate Kigali airport was great.

Pros: Crew members are extremely polite and friendly. Flight was delayed leaving Kigali captain spoke to each passenger and apologise - great professionalism.

Cons: Entertainment was limited.

Pros: Good

Pros: Food and in-flight services

Cons: Entertainment package

Pros: Good and clean planes, good service

Cons: We had couple of ours delay and not well communicated

Pros: They respect the timing

Cons: The luggage escalator is not working and you have to carry it from one point to another...

Pros: Staff courteous and friendly

Cons: Some choices on menu do not do well by time of serving ie fish

Pros: Food and free WiFi. Ample seating space.

Cons: Rerouted through Dar-es-Salaam at last minute rather than being a direct flight as scheduled

Cons: Flight was delayed and caused me to miss my connecting flight on another airline that had no other flights that day. As a result of the lack of communication and general lack of professionalism, staff refused to rectify the situation and take responsibility, and I was forced to stay overnight. Worst

Cons: Food must be better

Cons: Online check in was not possible. The check in and boarding process took more than two hours and there was no order.

Cons: Not having to wait 3 days for my luggage

Pros: Good and clean planes, good service

Cons: We had couple of ours delay and not well communicated

Pros: The Airbus. The crew's simple commitment to excellent service

Cons: The unconventional check in closure 90mins to departure even when the plan arrived late

Pros: The crew was very welcoming

Cons: We had a delay of 40 minutes at Kigali airport without prior announcement

Pros: New plane, friendly crew

Cons: Cramped seating, poor signage & boarding announcements

Cons: Nothing

Pros: crew good. seat base was not soft nor comfortable.

Cons: have crew offer drinks more often throughout the flight. every passenger gets dehydrated and needs more drinks. I had to go to the back and get drinks myself.

Pros: Amazing crew

Cons: They need to improve on thier inflight menu and the check-in and boarding experience

Pros: The flight was four hours delayed in Djibouti and there was absolutely zero, NO communication, whatsoever, provided by the Djibouti Ethiopian Airlines staff what was going on, how long the flight was going to be delayed, or if it was actually complete canceled for that evening.

Cons: Flight ET365 was scheduled to leave Djibouti at 19:00 but did not leave until 23:30, without any screen information or by the Ethiopian Airlines staff at JIB airport how long the delay would be or if the flight was completely cancelled. Extremely unprofessional and ignorant handling of the situation

Pros: That there were not many people on the second leg and that the plane was clean

Cons: The fact that we had an itinerary change with an extra stop (unannounced until 15 minutes before I boarded the flight) that delayed us by 1+ hours, that we were delayed from leaving Kigali by 1.5 hours and none of the crew could explain what was going on, that the rwandair staff was rude. I mean... It's Rwanda so I didn't expect much customer service (they are generally particularly bad by African, European, Asian or American standards) and I definitely wasn't impressed

Pros: Like Kigali it was clean and efficient.

Cons: Food is almost inedible

Pros: Rwanda air crew

Cons: Lagos international airport

Pros: Flight was delayed over an hour. Otherwise the plane was new, everything felt good, and I have nothing to complain about!