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Cons: Just because I have bought my ticket on points I was not given a chauffeur driver.

Pros: Crew is horrible. Very rude and refused to help by any means when i asked for my baby stroller. I have 2 kids that I had to carry all the way through customs and bagga claim because refuse to bring stroller to the gate and was very rude in their answer. Horrible Experience. I will never fly emirates

Cons: train the crew to respect customers, and to show care for families. I'm surprised Emirates always market about how friendly they are with family travels when the crew not only refuse to bring the stroller to the gate like all other airlines, but was also very rude. Her name was Annalie

Cons: The flight crew and gate crew were the rudest I have seen in my entire life. They acted as if they were too good to acknowledge passengers and ignored the flight attendant light and other efforts to get their attention to ask a question.

Pros: The crew in this sector is ALWAYS rude, and the food is substandard.

Cons: Better attitude from the crew, food quality needs improvement (substantial) and cleanliness

Cons: My luggage is lost

Pros: The entertainment was good

Cons: The food on the 2nd flight was bad

Pros: Orderly boarding process. Considerate reseating when bulkhead with extra legroom were not usable.

Pros: Crew was very nice, appreciated that they came by with water often

Cons: Legroom is very cramped, entertainment options are limited. After one 10-hour flight, you've seen everything you wanted to, so the return flight is a bummer

Pros: Seat was very comfortable and the air stewards were good

Cons: The entertainment system not working correctly and the food was poor

Cons: The flight was delayed for hours in Delhi with no notice, making us spent the night at the airport. The flight was supposed to get to Abidjan around noon, but because of the delay, we missed the connection and the next available flight was the next day which would mean I missed my next flight and a work conference. In Delhi, the Ethiopian Airlines people assured me that it could be worked out in Addis, and that they could change my final destination to get me where I needed to go. However, in Addis, the employees were rude and did not even read the email that the Delhi people sent them. They would not do anything except send me to Abidjan the following day, which was useless since I already had to be in the US by then. The level of service is incredibly poor and disorganized, with many people having to wait for hours to even talk to someone and no information about what needs to be done. In the end, i had to purchase a new ticket to get to my destination. Had I known this was the case in Delhi, and that i would have to purchase a new ticket, I would have done so in Delhi rather than waiting all night and going to Addis. I fly very often and this is both the worse experience and service I’ve ever experienced on a flight, and they weren’t even able to get me to my destination.

Pros: Fast gate work.

Cons: Lost luggage and the food and silent movie option (no headphones provided for overhead movie)

Pros: I appreciated the amount of movies offered as well as its variety. I also liked how often they brought drinks and snacks. The airline crew was very helpful to passengers.

Pros: Food was great, enjoyed watching videos, staff very profession and friendly.

Cons: Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles.

Pros: Yes

Cons: Everything was good

Pros: Good amount of space on the plane, lots of movies to watch, good food and drink.

Cons: The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK

Pros: Everything! The service was exceptional!

Pros: Entertainment system

Cons: Awoke to find ill man laying on floor in aisle next to me with oxygen. Shortly after... Passenger in seat near man on floor (diabetic but no one tells us anything) needs to lay across four seats with oxygen for heart issues for remainder of trip with staff and doctor on board nearby. Nevdr informed what was happening, never offered to move our seats or move iIl passengers. Glad all turned out ok. Could have given them more privacy and better informed other passengers.

Pros: The crew was very friendly.

Cons: No wifi on a 9 hour flight. Takes a long time to get another round of coffee.

Pros: Boarding procedures and crew were top. Wines and beverages excellent and even in super economy water was served several times

Cons: The food could have been much better, should consider doing everything organic. As it was, the chicken in the meal was awful, the dessert terrible. The rice in the salad hard, almost uncooked. The only good quality food was the bread and the cheese

Cons: The plane is so old..,

Pros: Customer care was super supportive

Cons: Inflight sandwiches

Cons: I congratulate the KLM crew!

Pros: The crew.

Cons: The time between flights.

Pros: From Doha to lax my assigned seat was 20K and some Isidore changed it before I arrived to Doha. Then I called in to get another window seat and likely got 29K. When entering the aircraft another moron changed to to 38E. I’m so definitely getting my refund for this customer service/ flight !

Cons: Take a while guess

Pros: To long lay over

Cons: Direct flight from South Africa to USA

Pros: The crew were good

Cons: Food- eggs were terrible. The touch screens for the movies didn't work properly on either of our seats. Flight took off late, spent a long time taxi'ing. Sound for announcements was very bad

Cons: Best flight ever and I recommend to have it again in the future

Cons: First class bathroom could have been cleaner and wider - very narrow, hard to maneuver

Pros: Crew was great. Seats were comfortable.

Cons: The airline lost both of my luggage suitcases.

Cons: The best airline what I was flying so far !! Excellent food, drink, comfort seat, free entertainment with great selection.

Cons: Thé qualité officielle the images

Pros: seat not comfortable

Cons: more drinks along the way

Pros: I liked the fligth attendant

Pros: Crew was very friendly and professional

Cons: 45 minutes late departure

Cons: Customer service need more improvement they should know how to handle things . Just be courteous is. More than enough

Pros: Nothing really.

Cons: Their time.

Pros: Love Etihad service

Cons: Snacks, i didn't want set meal

Cons: Paid for extra leg room seats and didnt get them

Cons: - The plane was set to a freezing temperature all the time made it really uncomfortable flight for most of the passengers. - Etihad mostly runs short of veggie food and passengers are asked to go for non veg option. Not cool.

Pros: Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight

Cons: Not being to help on the ground in Copenhagen with delta issues

Cons: I was seated next to the restroom, which is not a pleasant experience for an international flight.

Pros: The aircraft

Cons: No overbooking next time!

Cons: KLM crew exceed our expectations

Pros: After the Kigali Addisababa segment this was vastly superior with a newer aircraft

Pros: We had a ridiculously tight transit, arriving in Addis Ababa 20 minutes before our Madrid flight was meant to depart, and I was amazed by the outstanding support and assistance provided by the ground staff. Every single person who was meant to make the connecting flight did—and our luggage did too!

Cons: Airport Addis Ababa is chaos.

Cons: Online check in was not possible. The check in and boarding process took more than two hours and there was no order.

Pros: Excellent food choices, multiple meals, very fast boarding process, comfortable seats that recline much more than US domestic flights

Cons: My movie was a bit dicey, but thankfully I wanted to sleep anyway

Pros: Crew was awesome

Cons: Food quality need to improved

Pros: Every things was great .

Cons:

Pros: Crew was amazing

Pros: the staff was very helpful

Cons: the touchscreen didn’t always work

Cons: Paid for extra leg room seats and didnt get them

Pros: The most impressive service found was the baggage arrival on time despite the short transient time in Abu Dhabi. In most airline this would be missed and will arrive the next flight.

Pros: Nothing

Cons: Everything!

Pros: Boarding was quick and flight was calm

Cons: The coffe and breakfast.

Pros: very nice crew

Cons: my bagfage was lost

Pros: Almost everything, especially the crew.

Cons: Don’t feel like anything should be better to be honest

Pros: The crew was amazing, flight on schedule and good entertainment.

Cons: Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more.