Pros: "Crew was excellent.."
Cons: "For the passengers who have to go through for long hours layovers, airport must provide the access of lounge or hotel otherwise where the passengers will stay for 12 hours? The rule should be applicable for the passengers who upgrade to the Business class"
Cons: "The crew was good, but the attentiveness of the crew on the second leg was amazing"
Pros: "Good meals, comfortable seat with fantastic entertainment options."
Cons: "The luggage was mishandled when we got to EWR. Landed 9:15, got my luggage at 10:45"
Pros: "The crew is good."
Cons: "The check-in is a disaster. A F-class passenger is treated as a Y passenger. Luggage limited to 2 pieces, even as GOLD FF, was made to pay US$200 dollars on a ticket of already 3,500 dollars and the price is the same for F-C-Y! The treatment was really commerce, as if the check in gets a commission"
Pros: "Crew was very calm, courtesy, and cheerful."
Pros: "The crew was very polite and professional."
Cons: "There could be more legroom."
Pros: "A vast amount of entertainment"
Cons: "Cabin crew was not the best. Some were very forgetful and did not return to provide us with drinks with our meal. Some did not ask passengers to raise their chairs during meal time and we were constantly forced to do it yourself."
Cons: "Everything was great It’ was a long flight and the seats are not comfortable I wish the first class tickets were more reasonably priced for a normal person that wants to be more comfortable in a long flight. But everything else was perfect!! Thank you."
Pros: "Plenty of leg room and the crew were very helpful and attentive."
Cons: "None which I can recommend."
Cons: "Lap dances. Strippers. Cabin crew in miniskirts snd high heels."
Pros: "The food was nice and the crew were friendly."
Cons: "My screen didn't work properly and only after asking about it 4+ times were we moved to other seats. Unfortunately the new seats were double middle seats for my husband and I who left window and aisle seats respectively. Please fix your entertainment, Emirates."
Cons: "Airport helpers at both airport are not dealing properly. Newark wheelchair employees were demanding for big money as tips. Why money is charged to use trolley to move luggage????"
Cons: "On our departure flight the entertainment system stopped working completely at my daughter's seat mid-flight (the whole screen went black, remote control and all). The flight attendant tried and was unable to fix it, so they moved a passenger in the row my husband and I were in and put my daughter there. None of the entertainment systems worked well, the touch screens were barely responsive - they definitely need updating. On our return flight the power in the whole row that my three pre-teen kids were in stopped working. Again the flight attendant tried unsuccessfully to fix. My husband and I switched rows with them so they could continue to watch movies. Each time we called the flight attendant she came, said she would try to reset the systems and that we should wait a few minutes. We waited and ultimately had to go find her again to be told the same thing again. After this happened three times she sent the manager over who said she could not fix it since that would mean that the whole area would have to be reset and they didn't want to disturb anyone else. The only solution they offered was to give my husband and I open seats (not together and not near our kids) around the cabin. We did not want to split up, so my husband and I spent the rest of the hours of the flight in the dark (lights didn't work either as they are connected to the system) reading with the light from our cell phones. None of the people who came to assist us really seemed to care at all about our comfort or situation."
Pros: "Boarding was efficient."
Cons: "The crew was non existent when something was needed, and a flight attendant tried to move us from our purchased seats to accommodate a woman who moved 3 times. While the attendant was mistaken; he insisted on seeing disturbing our sleep and asked to see our boarding pass as if we were not being honest. All that he said was , “oops, wrong row” and moved on as if nothing happened. No apology, nothing."
Pros: "Crew was attentive Pilot steered a smooth flight"
Cons: "Seats were a little cramped"
Pros: "My seat mates were very nice about it when I had to climb over them; the food was fine and the staff all were great."
Cons: "Traveling in economy is torture but then it's over. The sound wasn't working at my seat and I got tired of reading lips on the movie I wanted to see. But reading and sleeping weren't bad ways to spend the time."
Pros: "We landed"
Cons: "Cramped, terrible food."
Pros: "the people working on the plain and airport."
Pros: "The crew was up during the whole trip, offering refreshments and taking a really good care of all passengers"
Pros: "Comfortable seats, enough space for legs, helpful crew, We were offered a voucher to stay in a hotel close to the airport to get a few hours of sleep or relaxation. The voucher included lunch and dinner with good food.."
Cons: "I didn't like the long delay to stay in the airport on hard chairs before leaving Cape Town. The delay affected all the other connections with long periods of stay in the airports. The whole flight was rough, being shaken all the time."
Cons: "crew doesn’t seem to talk to each other. advised multiple times that my touch screen didn’t work and that i didn’t want the jain meal. your check-in interface does not allow changing food preferences. this should change"
Cons: "The flight on the B777 was most uncomfortable, even in Business Class. Will avoid any flight in this aircraft/airline in future"
Pros: "The cabin crew was attentive and helpful."
Cons: "The flight seemed crowded and did not have enough room for carry on baggage."
Cons: "The entertainment was giving some issues and the staff tried to resolve it. Eventually it came right by it self..."
Pros: "entertainment is great."
Cons: "completely full flight."
Cons: "Newark airport is depressing. Lighting in boarding area is simply awful. Also, cab fare to and from NYC is much too high. Midnight departure time of the flight to Greece is inconvenient. It is just too late. Getting through customs at Newark is a chore. There are not enough computers for passengers to report what they have to report. Also, many passengers I saw did not know how to use a computer."
Cons: "Seats a bit tight"
Pros: "The service the movies the food"
Pros: "Flight tracker should be upgraded, I expect the mileage covered was way off. Also, I don't want to see commercials while I follow the flight. The forward camera was cool."
Cons: "Crew should keep eye on the toilets. The waste basket was backed up."
Cons: "Takeoff was a bit delayed, but the biggest problem is that we waited over an hour for our bags in Newark."
Pros: "Love it. Classy flight attendants, great service."
Cons: "Crying baby"
Pros: "Boarding was smooth enough, take-off was roughly on time, and the flight as a whole was a bit faster than predicted. Friendly flight attendants. Plenty of entertainment options (movies, TV, music). AC outlet on seatback made it possible to charge devices in-flight."
Cons: "Food was so-so, and not particularly healthy and loaded with carbs (e.g. potatoes plus crackers plus pasta salad plus very sweet desserts), but overall somewhat typical for air flights in my experience. Seat pitch (aka leg room) was basically adequate for me (6' 4"), but not great. Touch screens on entertainment system on both outbound and return flights were a little wonky -- needed re-calibration, so it was impossible to activate virtual buttons near the edges of the screen."
Pros: "Service and crew were excellent!"
Cons: "Movie selection somewhat limited"
Pros: "Meals and free wine were positives. Also the travel toothbrush and toothpaste were nice. Entertainment with movies and tv had a lot of variety also."
Cons: "It took 45 minutes to get out bags! Crew bags came out immediately but customers stood around the luggage belt for more than 45 minutes b/c thats how long it took to get our bags and many people were left. Very annoying after a 10-hour flight that lands late at night."
Pros: "Overall a pleasant and comfortable flight."
Pros: "The crew was fabulous. Beautifully dressed; impeccable makeup; very professional. Very friendly, helpful. PILOTS were amazing!!! GREAT FLIGHT, LITTLE TURBULENCE. LOVE the stickers found in the bag with the earphones, ("WAKE FOR FOOD", "DO NOT WAKE FOR FOOD", etc) but they were never mentioned by the crew. Found them by myself. I think more people would use if they knew about them. LOVE the gift bag with eye mask, etc. Very welcome gift."
Cons: "Seats are too small. Very difficult to stand up and get out of your seat. Even young people have trouble getting up and out into the aisle. The aisle is TOO NARROW! At least one seat on each row should be eliminated, as well as one row to give economy class room. I was on the aisle (seat D), and was unlucky to have a woman and her husband (seats E & F) ask me to get up several times (because passenger in seat G was asleep). I was not at all happy with the movie choices; they were mostly modern and violent. Food selection was unavailable. Menu choices were chicken & fish. Chicken was NOT AVAILABLE."
Pros: "I can't believe how nice this was for getting such a good price. Good space, Tons of movies, super attentive staff."
Pros: "Entertainment was good, boarding was OK. Leg-room much better than on competing direct flight US carriers, and aircraft cabin better maintained."
Cons: "Food for kids terrible, just not edible taste-wise. Catering is better flying out of Greece than on same flight returning from U.S. Bathrooms need to be cleaned and restocked during flight."
Pros: "Very courteous and attentive And always with a smile! A great way to travel, it's hard to go back to other airlines after having experienced Emirates!"
Pros: "Start scurty things with people who has short time to the next flight"
Pros: "The flight attendants were very cheerful. There was a good variety of movies and other entertainment."
Cons: "The issue is the electronics ban which is not the fault of Emirates. An extra bottle of wine was requested after dinner which never arrived. During boarding, it was difficult to know which group was boarding when."
Pros: "Trip was shorter by at least one hour than projected."
Cons: "Very dissapointed with return flight. It was like a different airline experience than first leg of trip to Athens"
Pros: "The food was good, the entertainment was good"
Cons: "There needed to be more snack options.. a mid-flight sandwich or cheese and crackers. There were only two drink carts that went by on a an 11 hour flight and these were with the 2 meals that were served. Alcoholic drinks were difficult to order except with dinner. Overall, there are more amneties, foods and drink on Delta airlines."
Pros: "The staff is super friendly and professional."
Cons: "I paid for an assigned window seat (18K) at the front of the plane. However when I arrived to my seat I was told that there is a handicap person in my room and I can't sit there and was offered a seat in the back of the plane. Yes of course I understand and wouldn't want to move a handicap person to get to my seat but at the same time I believe the seat assignment fee which I paid in advance should be refunded."
Pros: "Compared to the cattle car feeling of many airlines today, Emirates feels like gracious luxury and hospitality, and that's for economy class. I will try to fly with them as much as I can. First rate experience. Very good ticket price and a convenient non-stop route- unlike some low fares that want to add hours and hours to your travel by routing you through the home country of the airline. Great entertainment choices. Some TV functionality issues for a seatmate, but he was able to change seats. cabin crew was multinational, multilingual, and warm and professional. It reminded me of the way air travel used to be."
Pros: "Great plane (new) Good food Boarding was very very smooth"
Cons: "The crew was OK, some of them where a little "grumpy" There was no WiFi on the plane (not even paid, although I asked again and again). The excuse was that the plane was new and they did not have the time to install WiFi..... the bad thing is that I was counting on the paid version to keep up with work (as I did on the other flight) but was unable and there was not prior notification on that."
The staff was extremely attentive and did everything to make the flight comfortable. The atmosphere was relaxing.
Cabin crew were great. Not impressed with the food.
It's getting to the point in life that a flight in coach in those little seats for 9 to 15 hours is just too cramped. This was a packed flight with nearly every center seat taken. Good for Qatar airlines, which is a terrific airline, but its tough to ride in those little seats on long-haul flights
The airport staff of Qatar airlines was UNFRIENDLY and UNHELPFUL. They all acted like we were bothering them. They gave no help in moving from one station to another. In general they gave an extremely bad first impression of Qatar airlines!!
Pros: "Decent seats. Good amenities for a long flight - entertainment, pack with toothbrush/mask/earplugs/socks."
Pros: "Everything great!"
Pros: "Crew was receptive"
Cons: "Food boarding"
Pros: "Crew was great. They made up for mistakes in a positive and amenable way."
Cons: "Flight was late. There was no communication about it. The flight from Joburg to Doha was late, therefore I missed my connection. The delay was not officially communicated to any of the passengers — no announcements made, no representatives to talk to at the gate — until well past the time that we should have been in the air. It was distressing."
Pros: "The crew was exceptional! Seat was comfortable and extra seat not occupied next to me giving me extra elbow room also in addition to sufficient leg room."
Cons: "I would have a few suggestions but it would rise the price of ticket significantly. We got what we paid for."
Pros: "The crew was very attentive and professional"
Cons: "Food wasn't great"
Pros: "Crew is amazing"
Cons: "The Entertainment screen wasn’t working"
Pros: "Crew is good. Flight got delayed"
Cons: "Food is good."
Pros: "Everything was GREAT!"
Pros: "On time. No problems"
Cons: "Be aware! "When customers purchase tickets they are paying for transportation for the specific class designated on their ticket and not for specific seat assignments. Seat assignments can never guarantee." This is what they emailed me when they did that to me on my pre-selected & confirmed seats!!"
Pros: "Crew was really amazing."
Cons: "Wifi not working- huge disappointment. Seats a bit hard on A350. The overhead bins on the inside suitable only for tall people."
Pros: "Same as above"
Cons: "Same as above"
Pros: "Qatae Airways is second to non as always"
Pros: "Had always liked the airline and on board crew members"
Cons: "Ground crew members in Doha airport need attitude check. been spotting these too often. On Board crew members are much better."
Pros: "Stellar crew -- super friendly, served water/juices constantly, polite, attentive. To be commended Great choice of movies and entertainment but no wifi???"
Cons: "This was an older 777 -- no wifi -- pretty surprising on such a key flight at DOH-JFK! This is not the airline's fault but I had a crazy lady next to me who was very disoriented, who could not speak English and needed assistance. No one would deal with her! She had a little pouch with her name on it -- like a UM -- so someone knew something was not right when they put her on the flight. I bought drinks inside the terminal for this 14 hour flight but they were all confiscated at the additional security at the gate!! WTF"
Pros: "Fantastic service, very friendly staff who are always happy to help"
Cons: "Should have internet free of charge in flight"
Cons: "carry-on did not fit on center overhead compartment unless I put it side ways (Same carry-on suitcase fit nicely on Emirates airplanes, so the carry-on overhead compartments have been made smaller on Qatar on purpose or by engineering error, and I will not fly Qatar airlines again. Less food options. I went to the Gally and they only had kitkat bars for food. Emirates offer fruit, sandwiches, and many choices at ALL TIMES of the flight for economy class passengers. Entertainment computer (Android based system) ran slow and out of memory at times. Seats were not comfortable for 12hrs flight. My butt was starting to hurt. I did not have this issues on Emirates flights."
Pros: "They do not provide hotel service even in a 11 hour layover saying the ticket is pomotional. If that is the case, why they sell tickets on promotion? Cheap mentality"
Pros: "Qatar is a reliable airline."
Cons: "No matter how many times I have traveled with Qatar (5 international flights in the last year); I still do not receive any benefits such a priority boarding or upgrades."
Pros: "The service from check-in till landing was on the ball and superb. They were friendly and eager to assist with everything. They have the latest movies and shows to watch on their in-flight entertainment."
Cons: "The planes weren't as comfortable as others I've been on like the double deckers of Emirates. Their economy class was NOTHING special. Everyone talks about how superior Qatar is, but I found nothing special about it...the seats, the food, the entertainment were all basic and nothing fancy. The crew, while very sweet, seemed inexperienced and green to me..but they were lovely and that's all that ultimately matters."
Pros: "Hindu meal only be vegetarian"
Cons: "All is good"
Cons: "Seats on this flight are awful, wonder why they have these seats for long haul flights, not yet all comfortable to sleep on these , I got back pain by the time I got out of the plane."
Pros: "Excellent service from the crew. Flight on time."
Pros: "The plane from Johannesburg to Doha was Fine but not as wonderful and comfortable As flight from Doha to Chicago"
Cons: "Some crews are not accommodating."
Pros: "Again, the crew were top notch"
Cons: "Comfort and available entertainment were so-so"
Cons: "They announced everything in English and Arabic and repeated the same announcement multiple times. The entertainment is good but frustrating that it is constantly interrupted with announcement about everything. I have never heard that many on any other plane. The announcement about customs paperwork was long and done 2 times in English and 2 times in Arabic. There safety video is soooo long and again is done in two languages. It was just all too much. Besides that everything was great."
Pros: "Food and entertainment"
Cons: "Hard cushioning and narrow seats on the 787"
Cons: "I will never ever fly Qatar airlines again. The boarding for this flight in Doha was horrendous. I and a random group of passengers were made to wait with no explanation AFTER our electronics were already cleared to go through yet another security check. They said we were selected for screening but all the other people they took before us were screened the exact same way. It was stressful and traumatizing to stand for 45 minutes with no clear explanation. The crew were clearly new at their job or ill trained. On top of that they consistently ran out of food they were serving and was forced to take the vegetarian option when it's not what I wanted. I could not wait to leave Doha and exit Qatar airways. I hated my experience traveling with Qatar. It was stressful and traumatic. I want a full refund. I will also be advising all my friends to never fly Qatar. It was the WORST!"
Pros: "The was very hospitalty"
Cons: "Every thing was amazing"
Cons: "1. rude staff - i stood in Jburg at the counter for 13 minutes (i checked my clock) while 8 staff ladies spoke among themselves in a myriad of languages. FINALLY one lady asked if i had been helped! I said no and she was clearly less than thrilled to be the one to help with my question. i literally just wanted to ask if my seat assignment was a window, middle or aisle, but it was like i was the bane of her existence and i interrupted their social hour. On my outbound flight (ORD to DOH) I also watched three staff members be beyond rude to guest after guest at the check in counter regarding baggage when they came forward to "re check-in" which was a new requirement for most people. There was a lot of general confusion on behalf of the consumers and the staff was NOT the least bit patient or helpful in explaining what they needed from us or why this flight had different procedures than normal. I still don't know why they were so fussy about baggage and made everyone re check in at the gate in fact. And they didnt do it to my baggage so i have no idea why they were so rude to some and completely left others alone. (didn't seem to have to do with size, carrying of electronics, i don't know?) 2. the physical flight - you changed my original flight time to something that was REALLY close for my connection from DOH to CDG, so you instead bumped me to a later flight without consulting me. it would have caused me to miss a connection flight I booked separately through EasyJet from Pairs to my home airport BIQ. I had to figure that out on my own. RUSH through Doha to make my 35 min connection and barely was allowed to board my onward Paris flight by the Qatar gate staff which was only cutting it close as a result of YOUR changes! Yet i was treated like i was somehow "late" and wouldn't be able to board ??? Again incredibly rude staff. Subsequently you lost my luggage because the connection was too tight. i landed on Friday and it didn't catch up to me until Tuesday. Not one person has said sorry or offered any restitution. And this is honestly what upsets me the most. I doubt anyone even reads this. pathetic. I work for a travel club and since Monday (so in 4 days) I have actively reached out to 4 clients to cancel and re-booked their Qatar airways flight to another carrier to get them to Johannesburg. They will be doing the same safari experience I did, but I will NOT recommend and book my clients on Qatar after my experience."
Cons: "You canceled our flight in the last minute. we were starting our holidays and missed one day included the booking reservation. We didn't get any refund regarding this issue. On the other hand, i booked my special meal and never received it."
Pros: "landed safely"
Cons: "Had to claim bags at Doha and go through multiple security screenings to board connecting flight. At one point all the security was not functioning and we were packed up in lines. Barely had time to stop at the restroom before final security check where it was all so disorganized. After that check we were told that if we left we had to go through security again. Would have been nice to know that upfront. It was a madhouse going through that final security check and my husband's wallet was lost for a bit. No one really tried to help and we were told to move aside. Finally someone saw that it had fallen beside one of the counters. It was all horrible. Because of all this our 5 hour layover was a hassle with no time for food, etc. The whole airport experience was confusing and badly handled."
Pros: "SPECIALLY THE CREW SERVICE EXCELLENT"
Cons: "Kayak/priceline re-booked my flight for my sister and I from SAA to BA, but failed to completely reissue us tickets. When we checked in for the flight, we had no ticket for the first leg of the flight, but we had tickets for the remaining flights. We immediately called to fix this problem, but due to slow customer service, we weren't issued tickets in time and the flight left without us. We missed all remaining connecting flights and were forced to buy New tickets. Now we have to work with kayak/priceline to get all my money back due to their error. We came back a day later than expected and missed going back to work."
Cons: "is it true that Qatar treats the passengers coming to US differently than the passengers going out of US. I noticed that the crew was giving menu cards for dinner when coming back to US. Food quality is very ad, quantity is small also. same story with snacks. they don't offer enough food overall. The crew should be trained better for int'l passengers."
Pros: "The Steward on this flight was excellent. Very attentive and pleasant. He asked at the end of my flight how was everything. Food was good ."
Cons: "This flight was better than the flight going out to Doha , then to Abu Dhabi. You guys were late landing,and as a result I almost missed my connecting flight, was rushed thru the airport like a lunatic by one of your Reps. Then was told my luggage may not be in Abu Dhabi when I arrive, which it was not. My paid for seat wasn't available and had to sit in the back. Had to fill out a lost luggage report in Abu Dhabi. Was promised my luggage by 4:30 pm . Didn't receive it until 2:30 am next day. Missed my whole first day of vacation as I had no clothes , toiletries, etc . Very angry, and feel I should get a substantial discount on my next flight in March to Dubai. Totally unacceptable !!!!!!!"
Pros: "I enjoyed the staff"
Cons: "The screens were old school and I HS a hard time getting it to work Also the sleep mask I received had sticky stuff all over it when I opened the package."
Pros: "Excellent Cabin Crews, Flights on time"
Cons: "Food is mediocre at best, comfort on 787 is terrible."
Cons: "They supposed to provide Wheel chair for my elderly mother in Law who had a foot fracture, was very hard /painful to walk. I confirmed the wheelchair option well advance before her travel date in Qatar Airways Web site. I got the confirmation also in the Qatar Airways Web site. I usually fly with my family as I have a big family with couple of children and elderly. I will never fly Qatar again, this was the 1st and the last fly with Qatar airways."
Cons: "The first flight of my journey was delayed which made me late for my next two connecting flights. I arrived on vacation a day late. Paid for a hotel and activities that I never used. My bag arrived 5 days late. I had to buy clothes on a daily basis which ate up more time and fun money. The airline gave me nothing except empty promises and dismissive apologies."
Delayed 1 hr on departure waiting for connecting passengers Delayed for 1 1/2 hours on landing at Newark due to unavailable gates for deplaning Person sitting in front of me coughing and sneezing entire flight at times without mask
Cons: "Reckless and inconsiderate airline. The only carrier refusing to modify travel due to Covid-19 pandemic"
Pros: "Not one thing about my experience."
Cons: "The alertness of the staff, the boarding process, the knowledge of the staff. Not breaking my luggage!"
Pros: "Staff was very friendly and loved the food."
Cons: "For economy class, nothing."
Cons: "The plane waited 40 minutes for delayed connecting flights to arrive. It's great for some passengers because they don't miss the transatlantic flight, but it causes others to miss their connections on the other end. It added to very stressful deplaning."
Pros: "The expedited transfer from late flight out of Rome was an amazingly efficint process, much appreciated. Was very stressed when I thought I could not make the transfer, but Swissair really had it covered. My compliments"
Pros: "The loveliest crew possible and the easiest and most efficient connection logistics imaginable! Full praise for Swiss Air"
Pros: "Seat was ok, crew was friendly"
Cons: "Movie options were limited"
Pros: "Staff, food, on board entertainment all very impressive. Great flight."
Cons: "Because we missed our connection on our incoming flight, due to a delay leaving Newark by Swiss, Swiss cancelled our returning flights. So when we got to the airport on our return day, we were not booked on any flights. We were required to stay overnight and take a United flight home. Will avoid Swiss in the future."
Cons: "Entertainment system was not working"
Pros: "Though I was never sent an email for my daughter's check in, I had a different reservation for her but still under my name and same email, when I called on the phone the people were pleasant. They still never provided me with an email though and information allowing me to have my daughter checked in. they only provided me with her reference number."
Cons: "All in all we had a poor experience and my family and I were disappointed. I'm about to book yet another ticket for my brother, but this time I'm not considering Swiss Air. Just so you know, I'm a very positive person and appreciate every polite and courteous gesture. Unfortunately this experience didn't allow me to do so."
Pros: "A good airline and a good flight. Lots of entertainment options."
Cons: "Zurich is a confusing Airport, where signs are not obvious, and the queues are poorly formed. They should improve that for sure."
Pros: "The airplane was cool and the time for arriving was correct as well as easy to check in. The pilot was good and they told us who won on the World Cup tournament I liked that. There was a younger crew memeber she was reaaally nice."
Cons: "I asked when i got my ticket for a window seat and he said he gave me one but he did not in the two flights I got. I requested the crew for a window seat if possible since I had been feelin nauseated, it did not help that the guy sitting next to me had a really bad breat and smelled bad. They offered me a sit in the middle of the plane, that did not work well because I was feeling sick, being in between a big guy and a bigger lady was not going to help at all. There was an older crew member and she seemed to be kinda discussed with the trash even though she was using gloves. Food was ok but not the best. To top it off I told them that the headphones connection wasn’t working and they only brought me a pair of new headphones. I tried mine and they didn’t worked, so the whole 8 hrs of flight I was watching movies with sound only from on side. They didn’t even bother, I guess cuz I am economy? Not sure I did see some free chairs in the lanes between economy and first class but they didn’t even suggested that so I decided to suck it up and sit on my assigned chair. The bathrooms where dirty and smelled reaaally bad from the beginning that really was disgusting to be honest. I can let go many things but not that. I had to help the passenger sitting next to me cuz he didn’t know how to do anything and didn’t speak English, he was an older man, with signs I was able to show him how an airplane works. I never complain about flights but this one was tooo many little things. Oh and what about an international flight where I have to pay for a second bag! Really? I did it on my way to Europe and I thought I payed both and then I had to do it again. Whatever money I thought I could save was a lie because I ended up paying a lot more adding the bags and additional transportation for home based on the airports. I am not satisfied at all with the flight experience"
Pros: "Everything went smoothly on the rebooked flight the next day through Vienna to Newark USA. The flight on Austrian airlines was quite comfortable, good food and entertainment for the long flight. Boarding and deboarding all very smooth. Very helpful SWISS staff helped locate our luggage when we missed connecting flight the previous day."
Cons: "Thunderstorm at Zurich caused delay of our flight into Zurich, and we missed original connecting flight to USA. Many other travelers affected and there were no other flights that day. One wonders if they could have held the flight for one hour or so to allow everyone to make the flight. There was a huge line, 2-3 hours of waiting, at SWISS transfer desk to rebook. It took another 2 hours to locate our luggage. I believe SWISS were required by EU regs to provide overnight accommodations and meals. But the hotel was 30+ km from the airport and we were not confident we would have transport in the morning to make our rebooked flight. Because we could not take the chance already being delayed by a day, we booked an airport hotel at our own expense. Overall experience of the missed connection was negative based on the airline's (SWISS) procedures, but the individual SWISS staff helping us were all helpful and made extra effort to accommodate."
Pros: "The food was quite good and the crew was perfectly friendly. The entertainment choices were useful on such a long flight."
Cons: "It was extremely warm on the flight; consequently, I was unable to sleep. This was my second overly warm Swiss Air flight. After numerous complaints on the first flight, the temperature was lowered, but the second flight remained warm."
Cons: "Waited for baggage at Newark for more than 45 min"
Pros: "Everything was very good. From the staff, to the food and comfort. Excellent!"
Pros: "The service and food are very good."
Cons: "Tight space for business class."
Pros: "Staff walked around with water quite a bit, gave my kids a special kids meal"
Cons: "A little tight in economy and i am short"
Pros: "Food is excellent... nice variety plus dessert. Everything was hot & delicious & used metal utensils which was much nicer than plastic."
Pros: "Everything was as accommodating as possible."
Pros: "Nice staff and inflight service. seats were great"
Pros: "on time, good food, pleasant service"
Pros: "The flight was delayed due to technical problems, and they immediately gave each person 20 Francs towards dinner while in the terminal- which was very nice. The aircraft itself was impeccably clean, even though it had already carried passengers elsewhere earlier in the day. The service was fantastic, and you can never go wrong with free chocolate."
Pros: "Outstanding service. Friendly flight attendants."
Pros: "Legroom is too little"
Pros: "Food a, entertainment and crew were really good!"
Cons: "Boarding was chaose and seats were tight."
Pros: "The flight attendants are great and their aircraft are very clean and comfortable. I especially appreciated the request for passengers to raise their seat backs during meal times."
Pros: "Food was tasty and of decent proportions, entertainment, while somewhat limited in selection, contained a number of compelling movies bar I enjoyed. I had a bulkhead seat, which was exceedingly comfortable"
Cons: "USB port was broken in the seat, but enjoyed the entertainment offered that I didn't need it."
Cons: "The seats are too close together front to back. It's torture if you are six feet tall and the person in front of you put the seat in the back position for 8 hours."
Pros: "Attention to details from flight attendants"
Cons: "The food was not to my liking except for the crackers, ice cream and water!!"
Pros: "Crew, food...."
Cons: "As I said before..."
Cons: "On the flight to Zurich the passenger behind me gave me a difficult time about reclining my seat back but keep in mind he had his reclined. Coming back to Newark the gentleman behind my boyfriend made a comment how he didn't have room due to his seat being reclined. The passenger next to us was arguing with the passenger in front of her because she didn't want that person to recline their seat back. I have never experienced such rude people on a flight and I realize this is beyond your control. It made for a very uncomfortable and stressful flight. Maybe signs can be posted or a message when booking your flight that ALL passengers have a right to recline seats and if space is an issue for your comfort then upgrade to business class for more room."
Pros: "Everything except the earphones was great"
Cons: "The earphones are bad and connector is 2 pins, so couldn't use mine."
Pros: "The food was good and I enjoyed the Swiss chocolates."
Cons: "The Seats were real cramped and the entertainment system was outdated"
Cons: "Unorganized and hectic at the gate; personnel were rude and unhelpful. I was asked numerous times to Leave and let them do their work" when I asked why I was on standby and what that meant."
Cons: "Sound for on-screen entertainment not working. It was static-y all the time and completely cut out the rest of the time. I made various attempts to solve the problem, switching headphones, switching to my own headphones (which can't really be done because they have a two-prong jack and personal headphones are always one). I tried watching different movies, programs, music...it wasn't the material I was watching that was the problem. I asked the flight attendant to reset my console. That didn't work either. I just ended up reading my book the entire 9 hour trip."
Pros: "This direct flight from Zurich-Newark is pretty comfortable, especially if you get the two seats at the either sides of the plane (it's a 2x4x2 config in Coach). The food is really good, they are generous with drinks and the crew is really friendly and smiling! Would take this flight again without any reservations in future!"
Pros: "I was supposed to visit my father who was just put in a nursing home for a few days and the day of my flight I received an email from Swiss that they had rebooked me for the next day! So frustrating! The trip would have gotten so short that it wasn't worth it so I had to reschedule it 6 weeks out. It got my dad really upset! Thank god his health is stable at the moment."
Cons: "Delay and lost the luggage for the second time"
Cons: "Delayed 4 hours at airport with no explanation why and little compensation for the experience."
Pros: "Airline attendants were very polite and nice."
Cons: "Older plane, arm rests did not go up all the way, and missed landing on the initial approach to Newark, which delayed landing for another 20 minutes."
Pros: "food was pretty good, nice selection of movies"
Cons: "cramped seats"
My lay over was changed so that my flight was boarding on the opposite side of the airport at the same minute I was walking through the gangway getting off my first flight. I took screen shots of the times and it was alarming to say the least.
Pros: "Crew was wonderful"
Cons: "For this COVID to be over"
Pros: "On Times"
Cons: "Less people on board"
Pros: "Definitely pick comfort plus on this flight if you can. You can walk around a lot more on this flight compared to other flights. Food was really good! Recommend the overnight flights...."
Cons: "More leg room would have been nice..."
Cons: "just an old plane. still had ashtrays in it. but overall ok because arrived safely and professionalism of staff was quite commendable"
Pros: "The crew was understanding and sympathetic to the customer's frustration with a delayed flight."
Cons: "Delta should have figured out a way to not delay the flight. Every flight was delayed."
Pros: "The flight crew was great. Very friendly and efficient and there were free snacks with the comfort + seating with Delta. It’s airplane seating so it is what it is but I was not uncomfortable."
Cons: "I’m not sure everything was really great."
Cons: "Let passengers know from JFK there is a shuttle or air tram to your actual gate of departure. This could help with what the passenger may have as carry on item"
Pros: "Crew was great especially Fawn. Best flight attendant I’ve had."
Pros: "Nice crew"
Cons: "Late flight due to ground hold EWR. Two screaming kids immediately behind me."
Cons: "WiFi never connects food"
Pros: "The staff are great very nice pleasant"
Cons: "Wifi doesn't work for long time and have wait long periods to watch something. TV on head reat is nice"
Pros: "Food, comfort, entertainment and treatment by the crew on this flight was spectacular. There was a lot of food, good entertainment and importantly, the seats were wide and comfortable."
Cons: "Very old plane, 767-300. The bathrooms needed a better and more thorough renovation."
Pros: "The food was good Flight was on time plane was clean loved the crew! Flew out with them, and returned with them... so that was nice!"
Cons: "Not knowing we were being bused to plane from Terminal Boarded early because of it, created a bit of chaos and panic My tv was broken- worked intermittently need connector for iphone ear buds - should have universal ports"
Cons: "Need vegetarian meal in first class"
Pros: "Seats more comfortable, plan wasn’t too full"
Cons: "No charging port for cellphone."
Pros: "Everything. Very nice accommodating ok"
Pros: "Comfort Plus seating was good for the long flight, lots of choices for entertainment."
Cons: "Some crew members were rather cold in their manner, either disinterested or grumpy. Electric outlet didn't work. On screen entertainment touch screen was very difficult to use (unresponsive to touch)."
Pros: "Crew and boarding were great, which I expect from a premium carrier like delta."
Cons: "Perfect day outside, not a busy day or time to fly. The email forbhe plane being late was was too last minute. A heads up sooner would have been nice. That way we’re not waiting at the airport."
Pros: "drink carts came around twice"
Cons: "Even though there were sunchips available, they were not giving them out to everyone. Only the people that paid up in coach got the sun chips. The rest of us got these sad bag of pretzels and cheesey snacks. So sad. Why wouldn't Delta offer the same snacks to everyone? Seems like such a small additional cost compared to such an offensive action. The money you save is certainly lost in bad publicity."
Pros: "The staff was efficient and kind"
Cons: "The plane was late for weather reasons and they overbooked the flight they had to offer $400 for next flight wasn’t until the next morning.. no entertainment system on plane"
Cons: "No LCD screen for entertainment."
Pros: "Personnel was friendly and accommodating"
Cons: "Delayed half hour and no leg room"
Cons: "Older plane and seemingly frustrated crew. They had very little patience."
Pros: "Smooth flight"
Cons: "45 minute delay (due to airport, not airline"
Pros: "Power outlets, snacks, beverages."
Cons: "Boarding (goes faster if the rear of the plane boards first), delay, insufficient space at seat, no advance notification of needed app for entertainment access, app not available on kindle fires."
Pros: "Crew was kind, entertainment and food were good"
Cons: "Seats are really tight"
Pros: "Crew was nice. Flight very smooth"
Cons: "We had to get seats at boarding because of the flight delay. She offered us two seats in the back. I knew they don't pushback so I said no. She had given the woman ahead of me two seats in comfort plus. Did not offer that and was rude. There were at least a few empty seats in that area. As a courtesy to us having 1)been delayed in Costa Rica. And then 2) a long wait for the connecting flight in Atlanta it would have been reasonable to offer those seats. Which remained empty"
Pros: "Boarding was quick. Staff and crew were friendly. Everything went well despite the 30 min delay we had on the runway. They gave us snacks and we ended up still arriving on time."
Pros: "Convince of the online apps and the TSA precheck"
Cons: "The aircraft was noisy, and the seats were very uncomfortable and extremely close together.."
Pros: "Flight attendants were friendly."
Cons: "Coffee was bad and was luke warm!! It was very cold in the cabin and then really warm."
Cons: "Delay and inoperative Sattelite TV"
Pros: "Nice regional jet!"
Cons: "It was a regional jet..."
Pros: "Variety of entertainment options, much was complementary, which was definitely a neat addition."
Cons: "There was a bit of a delay right before boarding, which was not the airline's fault, but air traffic control at the destination. Unfortunate, but things happen."
Pros: "the inflight service and the quality of food was outstanding."
Cons: "some choice of indian movies would be appreciated."
Pros: "Clean and good size sears"
Cons: "Slow boarding, crew tires and it showed, pretzels no nuts,"
Cons: "The flight attendants were unfriendly and borderline rude. I felt like when I asked for anything or was just up stretching my legs that I was bothering them. There was also quite bit of turbulence in the first two hours- I have traveled a lot and I felt like it took the pilots too long to find a smoother altitude."
Pros: "Friendly crew"
Cons: "Seats too close. Food lacks salads. Fruit salad tasteless--fruit not ripe--looks good, but no taste."
Pros: "Boarding was efficient"
Cons: "My luggage didn't arrive with me"
Pros: "Polite and efficient"
Pros: "The crew was very accommodating and helpful and the new entertainment systems with the free movies are awesome. Because of the heat in the cabin we received additional beverage service and follow up waters"
Cons: "The air above my seat wasn't working for the duration of the flight and there were problems with the air throughout the cabin so it was uncomfortably warm for the whole flight."
Pros: "I'm not sure but it seemed as though the isle was wider than before or other airlines. It looks as nice not having the beverage cart hit my elbow when it went down the isle."
Pros: "Lots of seat space even in economy, I felt very comfortable and not cramped on my flight. Food was decent and flight attendants were very attentive. My flight was kind of an outlier experience as someone on my flight fell very ill and needed immediate medical attention. The KLM employees on board did a very good job of taking care of the situation and making sure everyone else on board still had a calm flight experience."
Cons: "My connecting flight was scheduled too close to my landing time."
Pros: "Like the smaller plane: less craziness!"
Cons: "Would've been better without the delay, but the aircraft was late getting to Atlanta."
Cons: "I loked everything in my trip"
Cons: "Was delayed 1.5hrs"
Pros: "Food in first class was quite good. Flight was smooth, and arrived early."
Cons: "The boarding agents lost control of the crowd form the get go. The first class cabin crew on our side of the plane was inattentive, though it appeared on the other half of the plane the crew was very attentive. This is one of the poorer first class seats in the industry. The "lie flat" seat is just that, a lie. It is pitched at an angle, though not as steep as some. Foot cubby is narrow and constrictive, bordering on claustrophobic."
Pros: "Great crew and service. Drink were served all the time. Everyone was extra nice"
Cons: "Small cramped and uncomfortable plane."
Rude customer service. Felt some type of prejudice
Very poor customer service Airport staff has no compassion Hotel stay was worst ever in my life Very rude hotel staff No food provided during hotel stay Flight connected delayed for 6 hours on outbound flight and missed connection due to flight delay on inbound flight
Everything good, Thanks so much
Everything was great with Turkish Airlines.
Cons: "Turkish Airlines are doing great job for customer satisfaction services and timing"
Pros: "Entertainment was great!"
Cons: "The check-in was stressful and congested."
Cons: "AWFUL CREW. NEVER FLY. NOT CLEAN. NOT NICE."
Pros: "service on the flight was very good"
Cons: "the airport was very large - had attempted to get help with a phone call before flight and service was very poor.... website was a mess to work with"
Pros: "Better seats clean bathroom"
Cons: "No snacks or water except in the back of the plane. It felt like I was bothering the flight attendants when I went back to get a snack. Most good international flights place snacks in the galleys with drinks so you can grab yourself at any point at your discretion."
Cons: "Food is not great and the flight was delayed by an hour"
Cons: "I bought Turkish because I want to take 3 piece checked luggage. They charge 300 for 3rd piece luggage."
Pros: "We were traveling with 3 kids and were 2 adults - one of our tickets needed an upgrade as the itinerary were booked separately - my mother happened to travel with us last minute to help me with the kids during travel. Other than the hefty price tag - the crew were helpful and overall the flight was nice."
Cons: "Hefty upgrade price tag but a good flight otherwise"
Pros: "Care from the crew and consideration"
Pros: "flight departed Jhb on time and arrived in Istanbul a few mins earlier than scheduled"
Cons: "1.cabin temperature varied from cold to very warm 2.I asked the cabin crew for a blanket but they forgot about it 3.I ordered a whisky with ice - was given half a tot with 2 small blocks of ice 4.only one person was serving drinks and food on my aisle so it was very slow service (other aisle had 2 crew serving)"
Pros: "Entertainment system was great. Plenty of movies, games, & tv shows available. Food was good - two full meals during 10 hr. Flight to and from Chicago. Seats, even in economy, were comfortable. Was very happy to learn that baggage would be checked thru to Denver from Athens, even though plane changes were made in Istanbul and Chicago. The two bags did not make the Chicago/Denver transfer, but were on the next United flight an hour later."
Cons: "Boarding process in Athens and Istanbul was confusing. Although boarding groups were assigned, none were used that we could tell. Just mass lineups, with little or no organization that we could see."
Pros: "No complaints about the plane, staff etc and its probably no worse than any other airline"
Cons: "Long overnight flight in Economy Class, little legroom. As I am larger than average and find it hard to sleep on flights, the cramped conditions were extremely uncomfortable"
Cons: "Very limited selection of movies."
Pros: "I'm 6 ft 2. Legspace was adequate, and no silly boxes under the seats like other airlines that obstruct your feet. Great entertainment systems - modern, good selection. Food and staff excellent."
Cons: "Their online checkin systems could operate a bit more smoothly. At one point, I had to go in in person, because the online checkin site had an already past flight from their codeshare partner SAS showing up as the next flight, and I couldn't perform online checkin as a result."
Pros: "Everything went well apart from my suitcase been lost on the connecting flights to Ercan."
Cons: "Eight hours waiting for a connecting flight at Istanbul airport."
Pros: "The seats were comfortable and the staff at the gate were nice."
Cons: "The crew for the first 9 hour flight was horrendous. They were quite unfriendly. I was in the dead middle of the plane, row 40, but we got our did last and there was no choice left. It was more like the crew forcing the food on us. The crew also was extremely bad about picking up after the meal. There were people walking around to throw away their food."
Pros: "great pilots, professional staff."
Cons: "we were given the same pasta for all our meals, the food used to be soo good on turkish air! now they changed to having to pre- order online which we didnt know so got stuck with the pasta!"
Pros: "The food and entertainment were okay."
Cons: "The staff was rude. The entertainment consoles didn’t work well."
Pros: "Spacious seating, even the last row reclines. Very good service. Free food and drink served throughout - including two warm meals."
Cons: "Boarding was organized but super time intensive. They group you together and then board in groups. Seems unnecessary. Can't they just boarding rows, like most airlines?"
Pros: "Friendly crew"
Cons: "The issue of excess baggage. Would appreciate to buy on line before my flight so that I know how much to carry and also that I am covered before leaving home. Payment at the airport may be too costly as well as unreasonable. It's like a penalty for having excess luggage. This is the reason I prefer flying with EMIRATES because they afford me to but pay fir excess luggage before my departure. Planning ahead is key"
Pros: "What I liked about my flight was the service was the plane was up and running."
Cons: "What I didn't understand or appreciate was that this flight was supposed to take off at 8pm, as it was already delayed, but the plane just sat on the tar mat until 11pm without any explanations from the crew, no announcements, and most disturbing: not even the offer of a drink of water for the passengers as we waited blindly."
Pros: "Business class experience was delightful"
Cons: "Indian and Pakistan movies were missing from entertainment channels"
Pros: "Boarding was easy"
Cons: "Food, service and very mean crew. Upon landing in Istanbul no guidance is provided about your next flight and nobody helps. Very crowded and small airport."
Pros: "The flight was quite comfortable. We lucked out with only a partially filled flight leaving extra space to sleep. Service was friendly and the food was excellent! I was fed twice on my 9hour flight and once on my 4hour flight. Great in flight entertainment."
Cons: "No complaints."
Pros: "Service was nice, crew was very respectful and the gift were well within accomidation"
Cons: "Leaving the aircraft by stairs to the runway"
Pros: "Food and Crew"
Cons: "The fact that the boarding was by bus and not through a sleeve detracts from the process."
Pros: "the crew in turkish airlines is always nice and courteous. the food was very tasty. i LOVE the little bag with slippers, socks and tooth brush and paste and other amenities."
Cons: "i got lucky and had multiple seats to myself, and it was still tight. i can imagine if i had only one seat i would be in a lot of pain coming off the flight. the bathrooms are very tight too,"
Pros: "Touch screen."
Cons: "The screen worked slowly. The food was minimal and poor quality. The lettuce was browning so I didn't have much salad on the main dinner. Sad that there was no fresh fruit at any time."
Pros: "great airline, warm and friendly service"
Pros: "Sadly, nothing."
Cons: "Service Attitude of staff at Istanbul airport, no one wants to help Delays No options if a flight is missed Wrong information Visa machines at airport don't work"
Pros: "It's an international flight and they don't offer other food alternatives."
Cons: "the kosher food was poor"
Pros: "Food is excellent, staff great."
Cons: "Not nearly enough leg room for an international flight!!"
Pros: "Took Turkish Airline from New Delhi to San Francisco. The flight is at 6:55am from New Delhi, so a little early start - but the connection in Istanbul is excellently timed. The aircrafts were 777-300ER on both legs, and rather new. The entertainment is great and the TV screens are 11inches. Could not complain at all. Food is fine, standard fare, and there are some snacks available through entire flight. Istanbul is a reasonable airport for a short connection. Turkish allows 2 bags of 50lbs free - yet another reason to take it along with the reasonable fares."
Cons: "The luggage delivery at SFO took forever! The flight landed at 4:36pm and I got my luggage at 5:40pm. This is something I have noticed on Turkish Airlines multiple times. They really need to work on their luggage workflow."
Pros: "Entertainment system is excellent, food is solid and plentiful."
Cons: "I've flown Turkish a few times before, and they're generally pretty good for the price. This trip was different. Despite Turkish Airlines policies outlined in their "Customer Rights," I received no notification that the flight was delayed 3 hours, and there was no notification at the JoBurg airport until you go to the counter to check in. JoBurg staff - which are Menzies third-party contractors, not Turkish staff - were disorganized, uncommunicative, and unhelpful. Only one person at the check in desk seemed to have authorization to make any changes, so all other agents were running back and forth to speak with him, and not communicating with passengers. It took over an hour to get clarity on the situation and rebook my connecting flight to Washington for a different flight 8 hours later. The only compensation offered was one meal voucher worth R100 (roughly $7). They would not even look at other Star Alliance flights for early arrival in Washington, and said they were not authorized to consider upgrading my ticket. When I called the Turkish customer service, they essentially said "What do you want us to do about it? You have to submit a formal complaint." Boarding was totally disorganized. In theory there are boarding groups, but after business class and all the high-ranking loyalty members, it's pretty much a mad rush. This seems to be the common practice for Turkish now. In general, Turkish has a great entertainment system on all their long-haul flights, with tons of movies - including very new releases - music, games, etc. They also provide complimentary kits with socks, slippers, eye mask, earplugs and dental kit, even for economy passengers. The meals are fairly good for airlines. However, legroom in economy isn't great. I'm 6'1", and had difficulty getting comfortable with my knees jammed into the back of the seat in front of me. On this particular flight, I was in row 18. The cabin crew were frantic, disorganized, and shouting to each other across passengers. One half of our row was served the meal, and the other half had to wait over 30 minutes to be served for some reason. By that time the vegetarian option was no longer available. Crew also had to run back and forth between service carts because they were frequently out of very common beverages (like sparkling water. And ice.), and on two occasions crew left a drawer from a cart full of trash sitting in the aisle. There were several times that crew ran carts into passengers - including once into my knee that was not in the aisle - and didn't even acknowledge doing so. They also stopped the carts in front of occupied lavatories, temporarily trapping passengers. So not terribly professional. While not specifically on this flight, the experience in Istanbul airport with Turkish Airlines' staff was awful. Zero interest in helping, rude and dismissive, and overall terrible."
Pros: "I left my iPad in the seat back of my previous flight to Istanbul and by the next morning they had my iPad to me and Hungary! Very professional!"
Pros: "There were a lot of very good experiences with Turkish Air. I was pleasantly surprised how friendly and courteous the staff was. Overall, the trip was a pleasure. I would fly with Turkish Air again."
Pros: "Space inside the plane. There were empty seats that increased the comfort."
Cons: "Lack of courtesy inside the airport and in the plane. Countless passport checkups, poor communication during the flight."
Pros: "Clean, orginzed, professional pilots"
Cons: "Too hot, few meal options"
Pros: "- the food was great! not the usual bad airplane quality, we felt we're eating at a restaurant"
Cons: "- Screen from Madrid to Istanbul wasn't working even though crew members restarted it several times"
Cons: "We travel very frequently and each time the food same (meatballs) And the air conditining is terrible."
Pros: "Food is fresh and tasty. Safe landings and overall flight experience is very pleasing."
Pros: "The food, the crew, the beverages, the entertainment and the level of cleanliness were all excellent. On time departure on both segments."
Cons: "The Boeing 777 had the new, smaller seats. No control of overhead airflow among other things. Wish they still had the old Airbus A330's and 340''s."