Cons: "No gate for departure or arrival. No business class longe in Cape Town."
Pros: "The crew was amazing. One of the onboarding staff was exceptional. Some onboarding staffs were unfriendly."
Cons: "Not allowing a laptop bag unlike Etihad, Emirates and other airlines was a bummer."
Pros: "The crew was very cheerful and helpful even though I was puking my guts out on a long flight with a lot of turbulence"
Cons: "It was an insanely long and pukey flight. The airsick bags have this seal that you have to tear off before you can open it which my son discovered a little too late."
Pros: "Airlines' diligence in arranging an alternative flight in place of the missed connection because the initial departure from JFK was delayed due to technical reasons"
Cons: "Much ballyhooed A350-1000 has noisy engines rudely interrupting my enjoyment of the entertainment system - may be my seats were too close to the engines. The seats are not all that comfortable though perhaps wider than usual configuration in economy."
Pros: "Extra leg room only coz I was on exit isle"
Cons: "Entertainment is poor. Very few selections on black movies and music. Mostly Arabic and Indians. Food was alright"
Pros: "the staff were friendly and accomplished good travel nothing was too much for them."
Pros: "I had a slight problem with my visa to the country of my final destination but the check in counter crew and management were very polite, helpful and most of all empathetic. Problem was resolved and, All's well that ends wel."
Pros: "Very polite and friendly crew. Very helpful."
Cons: "Did not have the duty free item I wanted in stock"
Pros: "Best business class I have ever been on. Better than most First class."
Cons: "Connecting Qatar flight should have been held, instead wen had to spend 9 hours in the airport until next flight"
Premium was very comfortable. Food was delicious. I had specific diet requirement and Virgin Atlantic ensured it was provided. Onboard crew was very friendly and caring. Extremely smooth journey. I wonder how upper class experience would be. Perhaps one day, I will try upper class.
Pros: "People were friendly. Flight was comfortable."
Cons: "Staff incorrectly assessed documents needed for visas, and told us we were incomplete and needed to return home. Instead of looking up policy, we were denied boarding mid-flight, missed a wedding, and had to spend three days in London instead of our destination. Also, we got bug bites during the flight that turned out to be from bed bugs, which followed us home and caused much frustration for months."
Pros: "Always helpful cabin staff and very efficient"
Cons: "Cery old aircraft ecenomy cramped (usually fly premium but it was an emergency )"
Pros: "The crew was so kind and amazing. They definitely made our flight great!"
Cons: "The entertainment wasn’t working for most of the flight. We only got about an hour and a half of entertainment"
Pros: "Premium economy was perfect, smaller cabin with less people, great flight."
Pros: "Loads of leg room compared with other flights (I'm 6' and my knees are usually embedded in the seat in front, but not this time!"
Cons: "USB socket on the entertainment on both flight out and return was broken."
Pros: "The roomie seats, the USB port, and in flight entertainment"
Cons: "Child free section"
Pros: "Good collection of movies"
Cons: "To pay for luggage for international flights while on their website it says i dont have to pay if im going to South Africa. The food was not so great."
Pros: "Nobody are better hosts than the British. Great service, lovely people."
Pros: "This flight is the best I’ve been on! Boarding was easy, the seats were comfortable, the film choice was excellent and I enjoyed everything I ate. I really felt I was being treated well by all the staff on board."
Cons: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Pros: "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
Pros: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Cons: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
Pros: "The plane size & comfort was excellent. The staff were very friendly"
Cons: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Pros: "Information sharing by pilots and crew. Economy class leg room is good."
Cons: "All good up to the level"
Pros: "Crew was great and helpful despite oversight in my special meal."
Cons: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
Cons: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."
Pros: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Cons: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Cons: "Everything was perfect I’m so glad to have another airlines besides American I will highly recommend your airlines to all flying abroad"
Pros: "The crew."
Cons: "The aircraft: too old! No charging ports, entertainment system horrible. The food was not super."
Cons: "Not even a drop of water included in a 3:50 flight pathetic for major airline"
Pros: "Seats had tv monitor"
Cons: "Check in was horrible and inefficient. The seats are smaller compared to most major airlines (Delta, AA, Air France, KLM)"
Pros: "Crew was excellent. Left on time and arrived early"
Cons: "Plane was very old and incredibly hot. Uncomfortable all around. Plane was gross and falling apart. Barely able to sleep due to heat. Turbulent the ENTIRE flight."
Pros: "The wheelchair services at both Rome and Heathrow were superb. The lady who checked us in in Rome was extremely helpful."
Cons: "Food in business class could be better. One toilett in business class was unusable. At leadt 1 in economy cladd was also unusable."
Cons: "The crew were spread thin and not particularly helpful. We were charged for drinks that are usually complimentary (water and ginger ale) and when the credit card slip needed to be signed, my partner's ginger ale was spilled. The attendants couldn't be bothered to give us more than two cocktail napkins to clean up an entire can-worth, and did not offer to replace the drink. I had to dig into my bag to try and find napkins because there was soda covering the tray as well as all over the seat and his lap. I've always had positive experiences on BA flights, but sorry to say this one was sub-par."
Cons: "Flight was delayed 30 mins to Dublin and flight was delayed 1 hour back to London. No free meals provided"
Pros: "Highlight of the trip was BA's inflight safety video."
Cons: "I took a BA flight after a while. I had stopped flying BA in flight service and comfort was poor. I travel business class. Seats were dated (seat cushions), plane was dated, inflight entertainment systems dated (compared to most other airlines). Crew goofed up on food. I had a seat change which I informed the Sr Purser who came to take food order, his colleague who came to serve drinks. Still the server gave my food to the other passenger who had requested to change seats. Which resulted in no food for me. They clamoured some meal fro economy class and served so shabbily (only a pic can show how shabby it was - unfortunately I can't attach one here). In spite of all this the purser showed no remorse or offered no apology. I think I made a mistake in choosing BA, should have never come back to them."
Cons: "it is ridiculous that i should have to pay 75 euro for my first bag. additionally, BA doesn't even give you free refreshments anymore!!!! When every other airline does better than BA on these fronts, why would I ever fly with them again?"
Cons: "Clear checkin needs to have better coordination with TSA agents."
Pros: "We arrived safe. The crew was courteous."
Cons: "There was an entire row empty which could have been used to spread out. What a waste!"
Pros: "Free movies and tv through the app."
Cons: "A charger port and free food and drinks in coach again!!!"
Cons: "did not like when ground stuff charged me for 4 bags 887$ and online customer service agent told me price for each bag and its diferent price for few hundred dollars down..will file complain and will see next steps"
Pros: "Check in and bag check were easy and fast. Kiosk system works well. Excellent entertainment offerings!"
Cons: "I realize there is no real food service in coach, but a little variety in bagged snacks would be nice."
Pros: "Smooth ride, landing and take-off Courteous staff"
Cons: "1. Very tiny seats, had to sit cramped on a 5 hr flight even though the neighbors were very nice 2. Space for carry on was over well before all passengers on boarded. I don't understand how this is possible when you know everyone can carry 1 carry-on and 1 personal bag. Even though I had a seat towards the front, I had to go right at the back to stow my carry-on. This caused me to de-board last!"
Pros: "I liked the cabin and the many drinks."
Cons: "Too much food offered and it wasn't of any real quality, so processed and carb heavy. There was a maintenance issue with our screens for a few hours, that was a little disappointing."
Cons: "50 characters isn’t enough to describe the pain I went through. United airlines screwed me. Canceled flight and didn’t compensate me only with a flight to Chicago and a 15 hour wait for the next flight... no hotel or food... no transportation."
Pros: "Crew was very kind and apologetic for delay."
Cons: "Delayed 2 hours and forced to deboard when I can drive in 3 hours."
Pros: "This flight was a good value."
Cons: "My legs are short and the seat seemed a little higher than other plans. I couldn't rest my feet flat on the floor for 6 1/2 hours. This was very uncomfortable."