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Pros: My husband was on a business trip and his company booked him in business class. Economy was overbooked they cave me a free upgrade so I could sit with him!

Cons: Cost of extra bag. Also size limit for overhead carryon

Pros: Crew was really nice can’t complain

Cons: Other airlines offer free beer or even hard liquor here u have to pay

Pros: The crew was quite pleasant and friendly - very accomodating

Cons: Entertainment system is outdated, the food was only passable. The chocolate was nice

Pros: Crew was amazing. Good food. Comfortable seats

Cons: Music options along with the movies

Pros: Reclinable seats.

Cons: The food!! The lights could be dimmed as it was a night flight.

Cons: I was seated next to the restroom, which is not a pleasant experience for an international flight.

Pros: The crew was amazing, flight on schedule and good entertainment.

Cons: Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more.

Pros: Newer plane, crew was amazing, seats were adjustable

Cons: Viaje corto

Pros: Smooth and easy flight

Cons: Food and drinks served late

Cons:

Pros: Best flight crew I've ever had.

Cons: A free upgrade to first class

Cons: We had to beg for one cup of water on a 3 & 1/2 flight. Very poor customer service.

Pros: Pilot communication

Cons: Free snacks & drinks

Cons: The cabin lights were left on too long for a red eye. Cramped quarters - but that is true of every airline now. We did receive a blanket and pilllow, which was nice. Did not have dinner so can’t comment. Croissant with cream cheese prior to landing was OK Nice smooth flight.Nice pleasant crew

Pros: One particular member of the flight crew (Jennifer Foster-Moore, I think) was stupendously kind and helpful. The cabin service manager (a young gentleman) was also very helpful. The ice-cream bar mid-flight was a nice touch.

Cons: The equipment for this flight is a 747-400. Hence, the personal entertainment system is old: no games, and the video can be shaky.

Pros: Great airline

Pros: The crew tried to be helpful but were equally frustrated with the ground crew.

Cons: Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed

Pros: very nice crew

Cons: my bagfage was lost

Pros: Comfortable seat, great crew.

Cons: Flight delayed, no USB port and no entertainment

Pros: The crew were truly great as I had an extremely difficult flight due to tremendous pain in my knees. Coach economy are way too narrow, even if I paid for preferred seating. A joke. Cldnt move. So uncomfortable.

Cons: Boardingvwas delayed so we left a good 50 minute late. Ran out of meal choice so we had to eat what they had left which was pasta that was too spicy for me anyway. I was very disappointed bec I preferred chicken but there were none left.

Pros: Flight departed on time. Crew were friendly and efficient

Cons: Boarding seem to be chaotic, no boarding by group or seat number.

Pros: A380 with extra legroom is great comfort

Cons: Connection at Frankfurt airport very poor We had to run for 15 minutes to get our Singapore flight with no assistance from Lufthansa

Cons: All of our luggage was lost and did not arrive in Prague

Pros: very nice crew

Cons: my baggage was lost

Pros: economy plus seats were nice, great movie selection, especially international movies

Cons: crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better

Cons: Fix the damn KIOSKS at Vienna!

Pros: very nice crew

Cons: my bagfage was lost

Cons: Great

Cons: n/a

Cons: First flight delayed, missed flight to SF, stuck in frankfurt. A hotel is not adequate compensation

Pros: Seat comfort.

Cons: Food selection.

Pros: Flight arrived on time

Cons: No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers.

Cons: The KLM crew are always great serving and treating you. Well above many other airlines.

Pros: The aircraft

Cons: No overbooking next time!

Cons: Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me

Cons: KLM crew exceed our expectations

Pros: Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight

Cons: Not being to help on the ground in Copenhagen with delta issues

Cons: The KLM crew are always great serving and treating you. Well above many other airlines.

Pros: Crew was great, very responsive and hospitable!

Cons: more lunch choices, especially choices without dairy products.

Pros: Crew was excellent.

Pros: Flight departed on time. Crew were friendly and efficient

Cons: Boarding seem to be chaotic, no boarding by group or seat number.

Cons: Better, cleaner seats. Poor movie selection and nott to mention terrible food.

Pros: Awfull!!

Pros: Crew was very nice and no surprises while boarding at the gate

Cons: You had to pay for snacks or water

Cons: Pre boarding at the gate was slightly chaotic

Cons: Honestly nothing needed improvement/ it was a really good experience!

Cons: Too long to get luggage off plane

Pros: nice crew

Cons: old planes with bad seats and no chargers or entertainment

Pros: Crew was excellent.

Cons: Petiole are treated spending $1000 on a trip as poor with very uncomfortable seats and mediocre food

Cons: Flight left late! Flight attendants not super attentive. Meals came late. Took forever to get off the plane! Plane never made it to the terminal but passengers were let off in the middle of the airport and placed on buses! No driver on a fully loaded bus for 10 min. Terrible! Didn’t make it on next

Pros: Everything works and quick to get to destination.

Pros: Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight

Cons: Not being to help on the ground in Copenhagen with delta issues

Pros: Excellent crew, good food & movie selection.

Pros: The pilot and the crews were helpful about the transit. Pilot make up a lot of time.

Cons: Flight was delayed, had to run to my next connection flight.

Pros: MAN-MUC & MUC-CPH via LH. Business class. LH Businesss class is middle seat of 3 is empty and larger amounts of baggage plus you have access to lounges. Both planes flew and arrived reasonably on time, which is what I look for.And I got all the Business Class extras.

Cons: Security at Manchester was very slow - long enough make me ill from standing in one place too long. But then I was well looked after. The meals on both flights were identical; I don't think it can be a big problem to correct that. I took a long time to get accepted by the WiFi in the two lounges.

Pros: The crew were truly great as I had an extremely difficult flight due to tremendous pain in my knees. Coach economy are way too narrow, even if I paid for preferred seating. A joke. Cldnt move. So uncomfortable.

Cons: Boardingvwas delayed so we left a good 50 minute late. Ran out of meal choice so we had to eat what they had left which was pasta that was too spicy for me anyway. I was very disappointed bec I preferred chicken but there were none left.

Pros: easy boarding. crew was nice.

Cons: terrible seats. no tv or chargers.

Pros: Awfull!!

Pros: KLM STAFF WERE VERY PROFESSIONAL

Cons: SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE

Pros: The crew was great. The soecial meal request was hadled well despite oversight.

Cons: Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human.

Pros: Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight

Cons: Not being to help on the ground in Copenhagen with delta issues

Cons: I was seated next to the restroom, which is not a pleasant experience for an international flight.

Cons: Did my check-in 24 hours before to make sure I would have an aisle seat ... Lufthansa changed my seat at last minute to a window seat!!! What a poor customer experience.

Pros: A380 with extra legroom is great comfort

Cons: Connection at Frankfurt airport very poor We had to run for 15 minutes to get our Singapore flight with no assistance from Lufthansa

Pros: The crew were so friendly and helpful.

Cons: I was told on the phone earlier (and very rudely) there are no gluten free options for eating. I have celiac disease and do not do the diet for "fun". It's for health. I found out thanks to the excellent crew on board there is an option.

Cons: All of our luggage was lost and did not arrive in Prague

Pros: KLM STAFF WERE VERY PROFESSIONAL

Cons: SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE

Pros: Flight and the crew!

Cons: Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!

Cons: Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience

Pros: The crew was pleasant

Cons: Baggage checkin & flight boarding was slow & disorganized.

Cons: More space on economy for long flights.

Pros: Crew was excellent.

Cons: Did my check-in 24 hours before to make sure I would have an aisle seat ... Lufthansa changed my seat at last minute to a window seat!!! What a poor customer experience.

Pros: The crew were very professional. There was a very difficult passenger who was very rude to the stewards and I thought they coped really well. I was sorry to see them treated in this way.

Cons: crew and knowledge on parent control for video, kids safety jacket not distributed and no knowledge or help on connecting flights and no knowledge on car seat use in flight (i was told it was NOT safe to have the child in the car seat for take off and landing)

Pros: Na

Cons: Na

Pros: No delays.

Cons: The entertainment monitors were SUPER laggy with response. Image quality wasn't great.

Pros: The crew were so friendly and helpful.

Cons: I was told on the phone earlier (and very rudely) there are no gluten free options for eating. I have celiac disease and do not do the diet for "fun". It's for health. I found out thanks to the excellent crew on board there is an option.