It was fine for the most part. But the volume on the announcements was way too loud, and the cabin temperature was chilly. We had the hardest landing I've ever experienced- I think it hurt my back, and the tires squealed when we touched down.
Great, except the canon was so cold. Even the flight attendants put jackets on
The counter person at the gate was rude and demeaning, to the point that I wouldn't fly this airline again.
Crew was dismissive. Snacks and refills not offered. Poor business class experience. Bed not comfortable compared to Emirates or BA.
We were Polaris passengers and found the service poor. The food was ok but the flight attendants were not attentive and rushed the service.
Food was very very bad! Same flight from US was amazing with great food but the food prepared for the flight from Cape Town to New York was not eatable. The crew also did not smile once. They all looked like it was a shift they had not signed up for but were forced to take. :(
On time - really well operated flight. Friendly staff. Super impressed with United on this round trip.
Less packaged foods in between meals Appreciated fruits cheese platters ice cream
Flight was canceled and United offered zero assistance. Left many of us in an unsafe situation
The flight itself was fine and the pilots were great. The crew was awful - the purser WOULD NOT SHUT UP, they ran out of food, I would not serve the “beef” dinner option to my dog. The boarding process was a clusterfuck-no announcements were made about boarding groups, and when we did get on the plane, attendants were blocking the aisles taking orders for the premier lounge and not letting the poors get to their seats
I have a walker I need it to get from the plane to customs and baggage claim. It had a huge orange tag on it saying it should be given to me as I got off the plane. It was not and the flight staff didn’t know where it was—both on my flight to London and on the return. In It was very frustrating
Late lights, lost baggage and cramped seats. Did not feel that lost baggage was a priority. Communication was slow and often unclear.
Had a plane! Have a plan! Have my luggage! 10 hours of travel turned into 50 hours. Good Lord!
The travel on premium economy class was very positive. Comfortable with plenty of space and leg room. The service throughout was top notch. Crew members were kind and helpful. Food and entertainment were excellent.
Based on my wife's damaged condition, BA very kindly upgraded us from cattle to business class. MUCH appreciated!! One of these days, as it gains more experience, BA MAY learn how to depart on time (with over 30 years experience with BA, no flight has EVER managed to leave on time), Once airborne, the entertainment was ever so very pedestrian. But the flight was uneventful and the cabin crew's service was superb. And whichever driver landed the aircraft had obviously done it before. But BA unfortunately is learning from that scuzzy airline Delta. Delta is ALWAYS stunned when one of its aircraft actually turns up anywhere and is NEVER ready to receive it -- even when it turns up where and more or less when it is supposed to, NOT an example worthy of emulation.
Incredible. The upgrade to Business was a phenomenal way to end my trip, beyond grateful for the generosity and hospitality.
Great! Apart from small sitting in one the flight everything else was good
OK. Needed more information on baggage details with different airlines and airport baggage pickup Also, it appeared they offered free WiFi on their info publications but none did.
Great until k found out they never got my check bags onto the plane.
It was pretty decent mostly cause I have leg room.
