10 hour overnight flight and the entertainment system was out of service.
Boarding took way longer than it needed to, direction to the gate was abysmally indirect at the terminal and late to be displayed. So i had trouble finding the area, and after getting there no display of what group was boarding and it took so long to get anyone boarded
Cons: "I could not check in online and BA is not available on the kiosk in the airport."
Cons: "Direct flights to and from South Africa to USA not via Middle East"
Pros: "Crew is was good. I did experienced something I have NEVER experienced before. While people were STILL trying to get to their seats the pilot pulled from the gate. I was extremely surprised that such action was done. Everyone should be seated before plane pulls from the gate."
Cons: "Before pulling from the gate all passengers should be seated."
Cons: "Seat in row ahead was broken, causing it to recline too far and not correctly return upright"
Cons: "This is the second time your plans have been late! You were late leaving from Venice to London Heathrow on August 1 which I barely made the flight to Glasgow and then coming back your flight is late leaving Edinburgh to Heathrow And my luggage doesn't make it again! You don't even serve water on the airplane which is ridiculous! Your flight crew were nice but you really need to be on time or not schedule flights with such short layover times! And I hope no one takes anything out of my suitcase! And I'm sure nothing will be done so why do you even do a survey?"
Cons: "I did not like a lot of things, overall impression was very disappointing compared to a few years ago. I will NOT recommend BA to anyone."
Cons: "Entertainment system is very old and the flight is also very old."
Cons: "There is no variety in the movies or shows The food is really average"