Find cheap flights from London to Durban

Pros: "My flight attendant, Grace, was delightful. There were several challenging passengers around me and I observed her handle them with the grace of someone who embodied their name—Grace."
Cons: "No wifi on board. The plane was one of the older ones, but still perfectly nice."

Pros: "Amazing aircraft! Amazing crew!"

Cons: "All good"

Pros: "The service is really good. The only downside is that you have to be in Doha. But it’s always nice to leave Doha."
Cons: "The push button entertainment system doesn’t work well. You have to keep pressing buttons to make a movie play. And by pressing buttons, I mean, you have to hit the screen and wake up the person whose head is on the other side of the headrest."

Cons: "Better vegetarian food"

Pros: "Flight"
Cons: "Wheelchair was booked for me for both flight but i could not get that service. No one available for wheelchair. Very bad service."

Pros: "Really good"

Pros: "Crews were excellent. Luggage came out very fast. Flight was very comfortable."

Cons: "The luggage’s handler was probably throwing all the luggages around which cause my items to be broken. I have informed the counter staff of my fragile item yet I was shocked when I saw what has happened. I would appreciate if some compensation will be given."

Pros: "nice crew, great service"

Cons: "It was delayed 3hrs but no regret from staff. Doha to staff very bad and arrogant"

Pros: "Same again the crew were fab"

Pros: "The leg room was huge, the food was excellent and a lot and the customer service was great not my first time to fly with Qatar and it won’t be my last, the made my trip worthwhile. Thank you"
Cons: "No complaints so far so good"

Pros: "Good crew, fair choice of food and drinks and served whenever you want it. Good array of entertainment on offer but our flight was a 'sleeper' so after a fumble with the controls and the limited new releases, I opted to read instead. Not sure we like the Dreamliner configuration and levels of comfort more than the 777 or Airbus offerings but it was fine."
Cons: "A couple on our flight decided it was OK to have their 4-year old run around the cabin shrieking and causing a lot of fuss. Most of us in the cabin complained but these parents were pathetically weak and elected to allow it to continue. No sleep... spoiled experience.. miserable flight in this respect. Terrible Business Lounge 'Aspire' in Gatwick; dirty and poorly equipped - not even Prosecco on offer without paying £5 for a small glass. Qatar should stop using this dreadful place. Crew seemed to have stopped referring to the passengers by name and offer a less-personalised service in Business than we have become accustomed to. The food choices while good, have been paired back as have the selection of wines."

Pros: "Wonderful crew. Pretty nice and clean plane, I wish the normal distances between chairs were a bit bigger. My knees hurt. Flight was very smooth, landing seamless."
Cons: "Boarding in jfk is always a nightmare, and this was not any better. Huge crowds blocking the hallways, boarding started 15 minutes late, departed late - therefore arrived late and we missed the connection to Kiev, had to spend 8 hours in Doha."

Pros: "Thank you for a very good flight experience both from Philadelphia to Doha and Doha to Johannesburg."
Cons: "The breakfast options could have been better, but I was fed and happy, and the flight attendant was kind enough to bring me green tea when it wasn’t readily available on the cart."

Pros: "Everything"
Cons: "None"

Pros: "The long flight from Houston to Doha was good."
Cons: "The short flight from Doha to Nairobi was uncomfortably because of dry air in the plane."

Cons: "Even though we landed in Doha before our connection left ( barely-20 min)on Qatar airways, they would not hold the connecting flight for the 7 of us who were connecting. This was extremely disappointing as we then lost a full 8 hours of our first day arrival. If they schedule you for a 45 minute connecting flight, I suggest you book a later one. Our flight from NYC left on time but was 20 min late landing. Their only compensation to us all was use of the airport lounge in Doha ( quite nice with free food wine and showers, but would rather have had the extra day in Bali."

Pros: "The leg space the reclining chair the personal tv the head rest The food"
Cons: "Nothing"

Pros: "everything"
Cons: "nothing"

Pros: "The flight crew are all amazing and provide excellent customer service."
Cons: "No complaints."

Pros: "The THOUGHT it would be a nice flight than usual from Asia to the USA, but it wasn't. Doha Airport was an interesting stop early I'm the morning"
Cons: "No outlets on either flight or in the airport so can't use electrics for almost the entire trip. The seats are extremely narrow to the point out of unprobabability to have your own space even if sitting next to regular build person. Food was only ok and service was below average with trash often not collected and needing to request water etc"

Pros: "The treatment"
Cons: "It was too late"

Pros: "everything went smoothly, no delays, boarding was easy and quick"

Pros: "From Joburg to Doha, the plane was clean and the food was good. . From Doha to Washington, not so much. I went to 3 bathrooms and all the sinks were stopped up."
Cons: "The food from Doha to Washington was beyond awful!!! I wud scrap that whole menu PLEASE. I WAS SEVERELY DISAPPINTED. The previous Quatar flight, the food was different and very good. Please check on this. Also, the sinks were stopped up. Gross."

Pros: "Crew and food"
Cons: "It was a pretty old flight and had no tv in front! Huge disappointment. Probably they thought ppl flying from Doha to Colombo were ok with a low quality flight with no entertainment."

Pros: "Great food, great help when travelling with baby, affordable price. Entertainment system was a bit annoying with unusable unresponsive touchscreen and unintuitive menu."

Pros: "Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good."

Pros: "Excellent staff, good service."
Cons: "A Long. Trip"

Pros: "the flight was comfortable"

Cons: "they pot me in another flight"

Pros: "They make you feel like a person"
Cons: "Nothing"

Cons: "NA"

Cons: "15 hours flight no WiFi...!!!!!! Last minute flight time change was sent via email..!!!! Almost 1 hour delay after boarding..!!!"

Pros: "Wonderful staff, service, food and comfort."

Pros: "Food was great, good selection of entertaiment and movies, seat comfortable (even for economy class). Very friendly flight attendants. This was my first flight with Qatar and I'm now a big fan"

Cons: "There is nowhere in the airport to go for long layovers. The ticket counter didn't open until closer to the flight, without it I couldn't get inside to the Travelers Lounge, and spent most of my time in the entry area. I also was assigned a middle seat, which is even less fun than usual when you've been in India and your bowels are acting wonky."

Cons: "I had booked the Amaya lounge for the 3,5 hours stop over. It cost $50+ and was so not worth it! Bad food and uncomfortable chairs plus it was really crowded! Next time I'll just go to a cafe! No seats at the gate when I got there. Slooow boarding!"

Pros: "I like the new 350 plane. Comfortable seats, good entertainment and connections. I especially like that you can display cameras from outside the plane on your seat's screen."
Cons: "It was a confusing boarding procedure. We were sorted into zones, but boarded late. So, folks tried to get on all at once. We were in zone 1, and should have been the first economy on, but others just pushed past."

Pros: "Except turbulences everything was ok and nice .."

Cons: "Kayak/priceline re-booked my flight for my sister and I from SAA to BA, but failed to completely reissue us tickets. When we checked in for the flight, we had no ticket for the first leg of the flight, but we had tickets for the remaining flights. We immediately called to fix this problem, but due to slow customer service, we weren't issued tickets in time and the flight left without us. We missed all remaining connecting flights and were forced to buy New tickets. Now we have to work with kayak/priceline to get all my money back due to their error. We came back a day later than expected and missed going back to work."

Pros: "Best thing is 2 free checked bags."
Cons: "Food and service in economy could be better. Nothing special about Qatar."

Cons: "The customer service of your company is the worst."

Pros: "The attitude of the staff"

Pros: "A 380 plane is the best. Staff were attentive. Good good for airline. Great entertainment system"

Pros: "Good quality aircrafts"
Cons: "There was no non vegetarian meal available."

Pros: "on this trip, nothing."
Cons: "We had to walk from the one side of the airport to another, security check AGAIN (this was a transfer flight, why another check?), then we had to walk ALL the way back to where we just came from, as the boarding gate was close to where we got off. We wanted to go to the loo, but they said we are late. But we sat for another hour behind the gate and waited for the plane. At 01h00 in the morning after 12h of travel, not the best experience - and something that could be avoided."

Pros: "Staff were pleasant. Boarding was fine."
Cons: "It is tedious being woken up by staff in the middle of the night asking if you want to eat."

Pros: "Crew was amazing and aircraft was brand new."

Pros: "Excellent care of crew to ensure social distancing is adhered at all times."

Cons: "I wish the 777 had slightly wider seats like the A380"

Pros: "I had better experience with Emirates before...we had to wait ages for our food but maybe because we were the last one on the list. Food was nice and crew friendly."

Pros: "Comfortable seats, nice entertainment and food"

Pros: "Crew was good, flight was on time."
Cons: "They could have given the amenities, which I think they forgot"

Pros: "Very pleasant and helpful"
Cons: "All good"

Cons: "Improve cabin comfortable"

Pros: "Crew were great! Emergency exit was great too"

Cons: "It took a long time to get a beverage and food"

Pros: "Friendly cabin crew, new movies"
Cons: "Long wait after boarding before takeoff"

Pros: "Nothing."
Cons: "Crew some times get angry and work without passion"

Cons: "Caused me a 20+ hour layover in dubai in a horrible hotel"

Pros: "The food and entertainment on board was the best I’ve ever experienced on a flight."
Cons: "The headset didn’t work properly so had to listen to music and movies through half the earphones."

Pros: "Smooth flight. Attentive crew. Good entertainment options"
Cons: "The toilet had no toilet paper so I used the paper hand towel and prayed it did not block when I flushed. The beef option was not that great. I should've chosen the chicken."

Cons: "Everything was perfect"

Pros: "Everything. Nothing negative."

Pros: "The comfort ,food"
Cons: "Crew was not polite and had an attitude when requests was made."

Cons: "Very good"

Pros: "Emirates is a great airline with friendly staff and an amazing fleet of aircraft"
Cons: "I had updated for my flight from Jeddah to Dubai, but found that business class passengers were not given priority boarding and had to wait for all other passengers to board. The plane also took off late."

Pros: "The overall experience was good from boarding to disembark. emirates is a quality airline with affordable pricing. Planes were neat and clean cabin crew did their job at their best."
Cons: "In some instances their was a shortage of food option. Although the menu said you could have a choice but some of the choices were exhausted by the time crew served it to the half of the travellers and the rest have to eat whatever was leftover. I think Emirates should stock a bit more of the food especially on a plane like Airbus 380. Its a huge aircraft and passengers sting at the vey end had to wait almost 45 min to 1 hr to get their food and that too was whatever leftover. They should make efforts to server all the passengers within a short amount to time rather than keep them waiting for so long. Most of the time more than half of the passengers had already eaten while those sitting in the back were still waiting for their food. Its not cabin crew's inefficiency but rather a policy problem that needs to be addressed."

Pros: "Quantas Operated by Emirates is definitely not Emitrates standard."

Pros: "Everything from food to seating was quite comfortable."
Cons: "Boarding was a bit more difficult since they did not call boarding zones"

Pros: "Food n movie selection"
Cons: "Noisy seat n very less leg room"

Pros: "A380 economy cabin, excellent legroom for a 6"2 bloke like me. Seat was wide enough too. Really good food and a cracking entertainment system. Happily fly them again."

Pros: "It was a smooth and pleasant journey."
Cons: "Menu options were somewhat limited"

Cons: "Too nosiness to hear movie"

Pros: "Great flight even in economy! Two good meals, personal entertainment with close to a 100 movies to select from and great service by the crew."

Pros: "Emirates is still the best option for travel from Seattle to South Asia. Flight time is convenient and boarding process is flawless as always,"
Cons: "In flight meal service and staff attention is not the same as a few years ago. The fees on advance seat selection is ridiculous. After spending close to two grand on a return ticket, Emirates wants me to spend another 40 bucks each way to heya seat of my choice ?"

Cons: "There were not proper announcements for delay of flight. Flight moved from gate while overheads bins doors were still open, lots of passengers were still standing, walking in the aisles. Even though I told Steward not to wake me for the meals but still I was woken up 3 times for two serving of meals."

Cons: "The crew was not friendly and very slow. I was flying with an infant and a child and have had excellent experiences on a number of other less expensive airlines and I am disappointed that I had bad service on Emirates business class."

Pros: "Boarding process followed at LHR #3 was well done and organized, made good use of passenger's time. Desk personnel at LHR #3 was professional, as was crew on aircraft into Dubai."
Cons: "No breakfast (had sticker on seat to wake up if needed) and ended up awake whole flight. Flight for LHR to Dubai did not provide breakfast although 1950 -> 0550 red-eye flight"

Pros: "great lie flat bed, was too tired to take advantage of the service"

Pros: "This was my first time getting a bump up to First. Loved the dining options and comfort level. Staff on board were wonderful. Shower a particular novelty but it did perk me up prior to landing."
Cons: "I cannot fault anything about his experience. Simply fantastic."

Pros: "Emirates flight was amazing"
Cons: "Bug in Kayak app cost me £60 through the flight not being confirmed and having to rebook. Be vary wary of the Kayak app."

Pros: "Timing, service, comfort"
Cons: "Nothing"

Pros: "Staff did their best and were polite but ultimately had no solution for the issue"
Cons: "I was unable to get an aisle seat therefore I was stuck in an middle seat. I am rather tall and the man on the window seat was morbidly obese and half of him was sitting on top of me for most of the flight. He also sweated all over me, snoredand snorted for the whole flight. I spent much of the flight standing and now have terrible leg oedema. It was the most uncomfortable flight I've ever been on. the flight was full so there were no reseating options apparently. It was extremely unpleasant."

Pros: "Every thing was good."
Cons: "There was nothing which I disliked."

Pros: "I felt that the crew kind of forgot about us; there were lots of trolleys going by with drinks but each presumed that we had been served. I also felt that the crew in this section weren't friendly. I know it was an extremely busy flight but there wasn't much eye contact with the some of the crew, I felt that the stewards (men) were the least friendly."
Cons: "The food was bland and boring but i do like having real knives and forks. The white wine choice wasnt good. The crew didn't seem that familiar with the types on offer, ie savignon blanc, chardonnay etc. They just handed you the wine and hoped it would be ok. I felt for such a long flight the crew could have announced that if anyone would like extra snax or drinks then feel free to call a member of the crew or even go to the kitchen and ask. Wifi was offered on the flight but it wasn't explained how to use it so I didn't have this facility as I couldn't connect! Once we asked it was explained but I still wasn't able to connect. Would be helpful if this could be explained / announced to the passengers."

Pros: "The crew were friendly."
Cons: "wifi wasn't good - I couldn't connect. Wine choice wasn't good (white). Would have preferred a sav blanc"

Cons: "Too long layover"

Pros: "Safety, on time, A380 is better than B777 (comfort)"
Cons: "Food, i like the hot bread rather than cold bread"

Pros: "Crew v good"
Cons: "Food .. Fish undercooked ... Aircraft bit dated"

Pros: "The A380 was much more comfortable way to fly than the 777"
Cons: "I disliked the food"

Pros: "food courtesy boarding"
Cons: "seats"

Pros: "Overall service and food was nice."
Cons: "My daughter was sick and they gave us a hard time for a wheel chair and asked unnecessary questions at the counte despite explaining that both me and my husband are physicians and know that it was safe for her to travel."

Pros: "The seat and the flight were very good."

Pros: "The crews were helpful."
Cons: "The handle of one of my checked in bags broke down."

Pros: "Good space"
Cons: "It's unfortunate that when you order a special meal you dont get your drinks until after you have eaten your meal. and if you end up waiting then you end up having a cold meal. It would be great if this could be changed"

Cons: "Complimentary varieties can be increased"

Pros: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Cons: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."

Cons: "Very nice crew and great food"

Cons: "It's KLM. What else do you need to know."

Cons: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."

Pros: "Nice crew, good food."
Cons: "Both bathroom were not working in business class area."

Pros: "Impressive service... amazing crew, very friendly and professional"

Cons: "Delay due to strike"

Pros: "The crew was pleasant"
Cons: "Baggage checkin & flight boarding was slow & disorganized."

Pros: "Yes"
Cons: "Everything was good"

Pros: "The crew was great. The soecial meal request was hadled well despite oversight."
Cons: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."

Cons: "Flight got delayed 30 minutes"

Pros: "Slow service."
Cons: "Better communication!"

Cons: "Head support for 6 feet plus people on seats would be good"

Cons: "This was just a short commuter flight from Lyon to Amsterdam for connection."

Pros: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."

Pros: "The crew are amazing! Attentive and friendly."
Cons: "The seats could have been bigger."

Pros: "The crew was amazing and the food was great."
Cons: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."

Pros: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."

Pros: "Everything OK"

Pros: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Cons: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."

Cons: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"

Pros: "Restrooms clean, decent food and drink, nice cabin crew."
Cons: "No complaints"

Pros: "Crew was great, very nice"
Cons: "Not enough legroom"

Pros: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Cons: "Nothing to say"

Pros: "Everything excellent. Comfortable seats in business."

Cons: "Flight was cancelled."

Pros: "Fast boarding"
Cons: "The entertainment system wasn’t working for the whole 10 hour flight."

Cons: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."

Pros: "Arrived Early!"
Cons: "Left Late :-)"

Cons: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"

Cons: "Bit cramped for space"

Cons: "Delayed!"

Pros: "Pleasant flight"

Pros: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."

Pros: "Service impeccable!"
Cons: "They have one line of executive class after the kitchen and toilet, is very noisy."

Pros: "Flight was on time and quick and comfortable"

Pros: "Comfort economy well worth the extra."

Cons: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."

Pros: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Cons: "Nothing! It was all great!"

Pros: "Jet airways flight till mumbai"
Cons: "Poor legspace in Klm flight till Amsterdam"

Cons: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"

Pros: "No chargers or tv on planes"
Cons: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"

Cons: "The bags where damaged from the staff"

Cons: "Service"

Cons: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."

Pros: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Cons: "No complaints at all."

Pros: "Same as above"

Cons: "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."

Pros: "delayed"

Pros: "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
Cons: "No complaints."

Cons: "I needed wheelchair assistance due to a back injury. The person that picked me up at the aircraft from London was terrific, l was taken to the terminal and told that another team member would take me to the aircraft. No one showed up until the aircraft was fully boarded, then he left me at the beginning of the ramp instead of wheeling me to the aircraft. I was very disappointed! I was so disappointed I didn’t wait for a pickup at the airport in Amsterdam. I regret it, because I’m in so much pain!"

Cons: "Because of inability to load baggage at LHR we were over an hour late departing. Upon landing in ORD the CSM noted that many bags did not make flight. This is very poor service."

Pros: "Service and staff were great."
Cons: "Food not so good. Storage locker against the side bulkhead was constantly difficult to open."

Cons: "The unpleasant unhelpful staff"

Pros: "Smooth flight."
Cons: "Uncomfortable seats"

Cons: "always late"

Cons: "Completely messed up departure time, poor maintenance and old aircraft. Grumpy service"

Pros: "Only thing I liked was the travel time to destination as it was the quickest flight due to circumstances and time I needed to travel."
Cons: "I didn't like near enough everything about this flight."

Pros: "Thai airways much better"

Pros: "Quick, smooth flight"
Cons: "Landed over 40 mins ago and still waiting to get off the flight."

Pros: "I did get to Glasgow"
Cons: "Boarding by bus, late, expensive, bag fee, no drink."

Pros: "New plane. Adequate comfortable seating. Relatively punctual."
Cons: "You have to buy even water so it feels like a low cost airline."

Cons: "I think it's a real shame that BA have gone budget and no longer offer complimentary food on their shorter haul flights. At least they're using M&S though."

Pros: "Heathrow T5 bag drop and terminal in general was great as usual."
Cons: "Iberia are a poor codeshare partner. Old plane, tacky interior, and just like BA they make it difficult to get even a glass of water without paying extra."

Pros: "I like the comfort of the BA planes even for such a short hop, efficient service and fast."
Cons: "Shame the service no longer includes a complimentary snack/drink, especially as the prices have not changed. Doesn't encourage brand loyalty, although on that route BA sadly have the monopoly."

Pros: "Food"

Pros: "Nothing"
Cons: "No food Uncomfortable seats Rude staff Very overpriced"

Pros: "flight crew were very friendly and mostly helpful, except when they could not locate my meal, and i ended up getting about half of what the other diners got."
Cons: "boarding seems intent of creating class divisions. it may be useful for profitability, but it seems quite weird in today's world. food was significantly worse than the food on another flight i had taken the same day, delhi to london. seats are a bit janky and we had problems with the seat ahead reclining too much and not being able to be held upright."

Pros: "Nothing really. Except the general BA at T5 which is fine"
Cons: "Everything about the flight. From low quality, poor breakfast on Club cabin to poor service and no entertainment on the flight. It is not certainly value for money for traveling Club."

Pros: "The crew were fantastic, the seats were spacious but not overly comfortable. Flight was punctual and bags came quickly."
Cons: "Lounge was overcrowded, the plane was very old (the headrest of the man next to me fell off) with no entertainment whatsoever"

Pros: "All perfect !!!"

Pros: "Comfortable seats"
Cons: "Delayed flight. Only accept credit cards on board."

Pros: "Quick flight. Nice crew"
Cons: "The fact that there was no free food and drink on the flight."

Pros: "Flight took off on time and arrived 10 minutes early."
Cons: "Nothing"

Pros: "Smooth boarding and on time on both flights. Food was decent."
Cons: "(1) Some in-flight entertainment issues which meant it wasn't working for about 30minites. (2) I know the crew have a hard job and have many difficult passengers to deal with. Even so I do find there's a bit too much "attitude" shown by some members of staff. On my flight to London, a mother with a young child wanted hot water and the staff (middle aged British male) was trying to tell her repeatedly she should say "please" when she asks. She was asking politely so this behaviour was rather poor in my view."

Pros: "The aircraft"

Pros: "Cabin staff"
Cons: "Cabin was shoddy. New beverage service!"

Pros: "Food awful no entertainment"

Pros: "The flight was so somth"
Cons: "The crow service was so bad"

Pros: "The payment system was down so it was painful and slow"

Cons: "None of them reminded me of the fact that I need a transit visa for the UK (I mean, isn't it rediculous? I am just staying there for 5 hours). When I called in for cancellation at the airline, they told me to talk to my agent company Cheaptickets. Cheaptickets simply told me that I can't get any money back, and was extremely arrogant and impatient. Later (for a week I was trying to save this ticket by talking to the British Embassy to see if I can get the visa done and they are just "we can't help you") they told me that I can get a refund of like 30 SGD and they promised to send me an e-mail about it. They never ever did. I also tried to change the dates and the handling fee + fair difference was like 1200 SGD (are you joking?) they simply told me, prices fluctuate... Finally I went to the check in counter desperate. The staff even refused to talk to me about my situation because simply, "there is no BA ticket office in Singapore" and told me to call them. I said the office is closed, but they are like, yeah just call them. They swept me off like a moron. Extremely arrogant, impatient, insensitive. I paid 900 SGD for nothing and a whole week of anxiety and regret. I will never take this and I will never use Cheaptickets or Kayak"

Pros: "I received an email cancelling the flight before I left home."
Cons: "Last minute cancellation of the flight by BA meant I was unable to attend the event I was booked on. Have found service has definitely declined on recent BA flights I've travelled on. Check in staff are good though."

Pros: "Staff are excellent, really friendly, respectful service. Food (expensive as always on planes) but excellent quality, really good choice to use M&S as providers. Excellent communication from pilot and cabin staff on delays before takeoff."
Cons: "System for paying by food with Avios points did not work. Plane left almost an hour late due to delays (landed 30 mins late)."

Pros: "Decent seat pitch on the relatively new a320 configuration. Lost my bag for a weekend trip, unapologetic ground handling staff, waited 90 mins to report it and no gesture of goodwill to remedy the situation."

Pros: "We didn't crash."
Cons: "Rude, entitled and lazy employees. Zero recognition of Emerald status. Forced me to check my bag which fit the onboard limits and flew on 3 flights, incl one on BA - on this very same itinerary."

Pros: "We didn't crash."
Cons: "Seat was exactly the same as coach. My vegan meal consisted of 2 tiny plates of fruit and a soggy, egg-free omelet with unflavored tofu and no salt. Disgusting. Staff was snobbish and full of it. No on-board entertainment, no wifi, no reading material except the magazine. Oh they did try to sell me duty free. AVOID."

Pros: "Cabin crew always professional. The cabin was fresh and new."
Cons: "the leg room In club Europe is appalling. No premium feel at all."

Pros: "Food on board was tasty"
Cons: "Priority boarding not clear."

Cons: "Flight delayed over an hour outward, nearly an hour flight back."

Pros: "Crew was supportive and very kind"
Cons: "Big delay due to unanounced gate for boarding. Systems at the airport were not giving the info. It took more than an hour to gather all passengers to the plane, which ended in 1hr 20 min delay."

Cons: "We sat at the runway for 1 hour"

Pros: "Quick and easy boarding, no extra charge for emergency exit seat, snack and drinks included, modern interior, on time departure and early arrival."
Cons: "People abusing the free drinks and the crew supplying them with them."

Cons: "It took ages to get everyone to board. Arrived in Amsterdam almost an hour later. BA need to either speed up the boarding process or allow earlier boarding time."

Pros: "Only scraped a two as was enough movies to watch."

Pros: "For a reasonably priced flight the comfort and free drink/snack were above average and very much appreciated."
Cons: "BA's online check in let them down though; the server kept crashing. They also wanted to charge £15 to pick one's seat, even at point of check in, a tacky ploy to pad profits. Forgiven on this instance as the flight was only 50 min, but would make me think twice for any longer distances."

Pros: "The seats were quite roomy and very comfortable. The flat bed with cozy duvet was great for actually getting some sleep during such a long flight. The amenity kit with Aromatherapy products was also really nice and I liked that they had separate kits for men and women."
Cons: "I was surprised that the crew didn't offer water proactively as I'm used to that on all long haul flights. I had to go ask several times for water. The meal services seemed quite slow and protracted as well."

Cons: "The seat was little more than a seat in economy as to width, leg room , etc. Really not worth the cost of a business class ticket. Whilst the service was good , the food was mediocre. This was our first [ and possibly last] business class flight with BA and will stick with our usual business class airlines e.g. Qantas, Virgin Atlantic , Delta, Fiji Air, Virgin Australia ,etc."

Pros: "Comfortable seats; good choices of movies and decent food."
Cons: "(1) Water dripping from overhead luggage area during takeoff; we were told it was due to condensation. It was a good amount of water! (2) One of the male staff would not let us stand near the toilet area and not so politely asked that we go back to our seats. It was a long file so to be told you can't stretch your legs is unacceptable."

Pros: "Punctuality, boarding, baggage handling."
Cons: "The space is very limited - almost no knee space and huge boxes under the seats. Crew not very attentive. Sandwich for dinner."

Pros: "The actual flight was fine"
Cons: "The lack of any concern or effort on Iberia's part once in Havana sans luggage was disgraceful. We were without any personal items or medications for SIX DAYS of a cycling holiday, because Iberia failed to answer the phone or deliver the baggage. We were obliged to take a 6.5 hour journey from where we were on day 6 (rural Cuba) to personally collect the baggage from Havana airport ourselves. NOT okay, Iberia/BA. Never again."