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Cons: Ineffective ground staff at guest services

Pros: Punctuality, comfort

Cons: Check in made us queue for 15minutes before actually checking people in.

Cons: Flight delayed almost 2 hours

Pros: Nothing

Cons: Everything

Cons: FlySafair forced me to pay for my second bag - even though my ticket was clearly marked "2 bags" all the way to Cape Town. Totally disgusted with this airline, not honoring the ticket. And they way they treated me about it makes me never want to fly with them again. Warning: Seats don't recline!!!

Pros: Timely service is their main priority. Excellent

Pros: The planes seem fresh and new. The staff were efficient and professional. Although a budget airline, we thought they offered value for money.

Cons: Can't think of anything. Although expectations weren't high, they surpassed them.

Cons: service and punctuality all good

Cons: Shuttle to plane stood stationary for 15mins.

Pros: Comfortable plane, excellent feedback from pilots regarding route, changes in altitude etc We had to drop a couple of 1000m to avoid bad turbulence. We were kept in the loop reg what was going on

Cons: Budget travel - so no food, entertainment or the like

Pros: excellent service

Cons: nothing

Pros: nothing

Cons: nothing

Pros: Service

Cons: They made me checkin a small bag

Cons: I paid extra for the seat but it was very cramped.

Cons: Just not enough room in the economy class, especially when the person in front reclines their seat.

Pros: It's alright, safe flight and pilot good landing skills. I particularly liked their crew's sense of humour.

Cons: If only we were served drinks, but that's asking too much.

Pros: The planes seem fresh and new. The staff were efficient and professional. Although a budget airline, we thought they offered value for money.

Cons: Can't think of anything. Although expectations weren't high, they surpassed them.

Cons: FlySafair forced me to pay for my second bag - even though my ticket was clearly marked "2 bags" all the way to Cape Town. Totally disgusted with this airline, not honoring the ticket. And they way they treated me about it makes me never want to fly with them again. Warning: Seats don't recline!!!

Pros: Timely service is their main priority. Excellent

Pros: Nothing

Cons: Everything

Pros: Good flight once in air and made up lost time.

Cons: Long wait to.check in at Zanzibar

Pros: Crew were all helpful but flight left late

Cons: Late departure

Cons: Flight from KZN to Cape Town International. Most unprofessional ladies. Couldn't stop chatting about private business. Extremely loud. Had a friend who was off duty come to the front where they were working. She couldn't stop chatting. Also ,these ladies are a bit overweight ( some of them standards

Pros: The way to do any flight is to close your eyes and dream of better days. I did just that. I was left alone. That’s all I need.

Cons: Kulula flights have a tendency to run late as the day goes on. And being barked at by ground staff whilst waiting to board is getting too common with Kulula. There’s a way to do things professionally so we don’t feel like we’re cattle being crammed into a pen. The boarding process was cumbersome. Waiting 15 min on an air bridge is not the norm.

Cons: Always delayed. Again 2 hours. No communication from Kulula

Pros: Excellent assistance

Cons: Nothing

Pros: Attendants are professional in their approach. Flight is typically not on time at arrival (origin) but the Kulula teams are usually able to turn the plane around and be flying back in time to meet their take off times.

Pros: It's alright, safe flight and pilot good landing skills. I particularly liked their crew's sense of humour.

Cons: If only we were served drinks, but that's asking too much.

Cons: FlySafair forced me to pay for my second bag - even though my ticket was clearly marked "2 bags" all the way to Cape Town. Totally disgusted with this airline, not honoring the ticket. And they way they treated me about it makes me never want to fly with them again. Warning: Seats don't recline!!!

Cons: service and punctuality all good

Pros: The planes seem fresh and new. The staff were efficient and professional. Although a budget airline, we thought they offered value for money.

Cons: Can't think of anything. Although expectations weren't high, they surpassed them.

Pros: Easy to check in - yummy sandwich and friendly crew

Cons: Comfort - paid food by card only available

Pros: Almost only flight of the day on time.

Pros: Excellent assistance

Cons: Nothing

Pros: nothing

Cons: nothing

Pros: Take off and landing was smooth

Cons: FlySafair forced me to pay for my second bag - even though my ticket was clearly marked "2 bags" all the way to Cape Town. Totally disgusted with this airline, not honoring the ticket. And they way they treated me about it makes me never want to fly with them again. Warning: Seats don't recline!!!

Pros: It's alright, safe flight and pilot good landing skills. I particularly liked their crew's sense of humour.

Cons: If only we were served drinks, but that's asking too much.

Pros: Professional staff from airport right through to the aircraft staff. Great service with a smile!

Cons: None

Pros: BA cancelled my flight, but did offer an alternate on Lufthansa on same day,

Cons: Being notified of the cancellation, instead of accidentally finding out about it. Very poor or lack of communication regarding cancellation due to pilots' strike.

Pros: The flight was relatively on time and the crew was nice

Cons: The food was not the British Airways high quality

Pros: Crew were brilliant and I felt well looked-after.

Cons: Bizarre flight with lunch of pasta and broccoli at breakfast time and then the whole flight was in the dark as most people were sleeping. Grotty 22-year old plane.

Pros: Service and drinks

Cons: FlySafair forced me to pay for my second bag - even though my ticket was clearly marked "2 bags" all the way to Cape Town. Totally disgusted with this airline, not honoring the ticket. And they way they treated me about it makes me never want to fly with them again. Warning: Seats don't recline!!!

Pros: Take off and landing was smooth

Pros: Great staff

Cons: No entertainment, but then you are a budget airline

Pros: It's alright, safe flight and pilot good landing skills. I particularly liked their crew's sense of humour.

Cons: If only we were served drinks, but that's asking too much.

Pros: The airport staff went to great length to try and assist me but couldn't due to things not in their control.

Cons: Checking in was a huge hassle as they checked by bags in all the way to Dublin but could only give me a boarding pass for one flight.

Pros: Attendants are professional in their approach. Flight is typically not on time at arrival (origin) but the Kulula teams are usually able to turn the plane around and be flying back in time to meet their take off times.

Pros: excellent service

Cons: nothing

Cons: They give my seats to other passengers and the move me and my girlfriend to different plac, although I have been charged for the seats.

Pros: Very efficient and friendly cabin and ground crew, quick delivery of checked in bags, Placed my family together which was appreciated on a full flight

Pros: Nothing

Cons: Delayed flight, constantly changing gates, poor aircraft management, they charged for water on the flight, they didn’t turn on A/C until people complained.

Pros: Crew seemed to be well trained.

Cons: 4th flight out of 7 that was delayed and pilots are on strike.

Cons: Flght departed late.

Pros: Timely service is their main priority. Excellent

Pros: Take off and landing was smooth

Pros: It's alright, safe flight and pilot good landing skills. I particularly liked their crew's sense of humour.

Cons: If only we were served drinks, but that's asking too much.

Pros: Professional staff from airport right through to the aircraft staff. Great service with a smile!

Cons: None

Pros: excellent service

Cons: nothing

Pros: Hot meal a pleasant surprise.

Cons: One hour delay. One piece of baggage lost, which arrived the next day.

Pros: Friendly helpful staff

Cons: Being delayed by 5 hours with a baby is not my idea of fun...

Pros: Easy to check in - yummy sandwich and friendly crew

Cons: Comfort - paid food by card only available

Pros: Very comfortable seat, great crew

Cons: Offering card payment for food and drinks

Cons: The flight was delayed a bit, so I had to rush to get to my connecting flight. The process of boarding was a bit of a free for all.

Cons: Flght departed late.

Pros: I didn’t miss my connection

Cons: The crew was very rude, the plane was delayed, uncomfortable, and dirty.

Pros: Timely service is their main priority. Excellent

Cons: service and punctuality all good

Pros: Professional staff from airport right through to the aircraft staff. Great service with a smile!

Cons: None

Pros: Great staff

Cons: No entertainment, but then you are a budget airline

Pros: Very efficient and friendly cabin and ground crew, quick delivery of checked in bags, Placed my family together which was appreciated on a full flight

Cons: Flight delayed almost 2 hours

Cons: The flight was delayed a bit, so I had to rush to get to my connecting flight. The process of boarding was a bit of a free for all.

Cons: Ineffective ground staff at guest services

Pros: Attendants are professional in their approach. Flight is typically not on time at arrival (origin) but the Kulula teams are usually able to turn the plane around and be flying back in time to meet their take off times.

Cons: The delay

Cons: Always delayed. Again 2 hours. No communication from Kulula

Pros: Easy check in