The checking process was chaotic with multiple security checks where there was no organized que. Main cabin seats are so small you can't extend your elbows to eat. When the person in front of me pushed their seat back, it knocked my wine cup over.
I really dislike the tendency of delta to use small planes for major routes. It really isn’t comfortable to be crammed into a 737 for almost 6 hours. They have larger planes for routes like Lax —> HNL. They should use them.
So uncomfortable, no food. And one of the flight attendants was rude.
Gate agent mumbled announcements regarding boarding. This task should be assigned to someone with clear diction. Really hard to understand. We flew first class, and there was not anything first-class about it except the seats. Cheap snacks offered, nothing resembling food, and one pass-through for drink requests on an almost 2 hour flight. Flight attendants seemed tired in this early afternoon. First-class service has really gone downhill with Delta. Hardly worth the extra expense anymore.
Pros: "Crew did an outstanding job"
Cons: "Broken tray table literally off its hinges and unusable."
Pros: "Amazing Crew, very friendly"
Pros: "Definitely pick comfort plus on this flight if you can. You can walk around a lot more on this flight compared to other flights. Food was really good! Recommend the overnight flights...."
Cons: "More leg room would have been nice..."
Pros: "Good crew, on time flight and departure."
Cons: "sat on the tarmac for 3 hours because the pilot was late."
Cons: "Delayed for an hour because of changing tire"
Cons: "The check process was ridiculous. There not enough room in the box for me to explain my experience but the ticket agent lied to me, said he couldn't take my bag until I got a paper receipt and boarding pass from a kiosk despite having had pre-paid for my bag and digital boarding pass. 25 mins wasted"
Pros: "Reliable - on time - good service - made up time for a late departure"
Cons: "All Good stuff"
Cons: "Work on those delays"
Pros: "The crew was great. Honestly, they remembered my face and greeted me when I saw them that night in the hotel."
Cons: "I can't think of anything. I had great service on the ground and in the air. All the personnel were kind and helpful."
Pros: "All aspects"
Pros: "Crew was good. It was great to be able to watch a movie, TV, or play a game to pass the time."
Cons: "More let room when someone puts back their seat."
Pros: "The A/C worked, that's about all"
Cons: "Old plane, no entertainment in head rests, had to use iPad not the same movies to choose from. Seats were so uncomfortable."
Pros: "Everything except lack of internet connection AFTER paying $19.95"
Cons: "Not getting internet after paying $19.95"
Cons: "Seating poor — crowded and little leg room"
Pros: "Great employees, genuine, quick drink service, early arrival, available entertainment"
Cons: "Boarding process was slow and backed up due to extra baggage needing to be checked involuntarily"
Pros: "Snacks, drink, and spacious leg room in emergency exit row. Friendly and helpful crew."
Cons: "No entertainment"
Cons: "Very little leg room."
Pros: "Cornell and Dorothy and the other flight attendants were the BEST! Cornell actually welcomed each passenger as they came onboard. Dorothy modeled the emergency info in such a graceful way... that you chose to pay attention because she made you feel secure. My colleagues and I have all agreed to fly Delta again ( specifically the Atlanta/ Milwaukee flight) Because of these courteous, caring, and professional people!"
Pros: "Nice crew, no delays"
Cons: "Stood by as people blocked aisle during boarding, making snide comments. Instead, the two should have assisted & encouraged the passengers to step out of the aisle & move along. Was very cold hit call light fir blanket. No response for 10 min so went to the bs k of plane where the crew was chatting & eating. When I asked about blanket, they didn’t look fir any & said they didn’t have any unopened. Upon leaving big plane, I saw a stack of about 5 packaged blankets in the front. Just rude & lazy older crew. Time for a different job fir them"
Pros: "Comfort Plus seating was good for the long flight, lots of choices for entertainment."
Cons: "Some crew members were rather cold in their manner, either disinterested or grumpy. Electric outlet didn't work. On screen entertainment touch screen was very difficult to use (unresponsive to touch)."
Pros: "The flight entertainment and crew were great. They had a lot of the latest movies available to watch, though I'm not sure you'd be able to watch if you didn't have your own headphones (I did). The crew were friendly and helpful. I got a cold cup of coffee when it should have been hot, and they corrected it immediately."
Cons: "They charge you for everything: sitting in an aisle or window seat ($15); checking one piece of luggage ($25); for food, even on a five hour flight, save for complementary snacks like a granola bar or pretzels. I paid $11 for a tiny sandwich (it fit in the palm of my already small hands). I will definitely get good at the airport next time. It may be just as expensive, but at least it will be filling."
Pros: "Direct flight, on time, friendly crew, smooth flight"
Pros: "Once we boarded the plane, we still had to wait for the pilots to arrive and then for them to run through their pre-flight checking before we could get underway."
Cons: "The flight was delayed and the departure gate moved at the Atlanta airport 3 times to 3 different concourses before we were finally able to depart around 1 hour later than scheduled."
Cons: "Older plane and seemingly frustrated crew. They had very little patience."
Pros: "The boarding was ok due my on pert on being able to board early. The stewards were nice, friendly and helpful"
Cons: "The seats were the same size as economy. I was disappointed due to fact I traveling with a larger friend and hoped to be comfortable. So much for that idea. The snacks and monitors were limited on each flight. I felt my prices should have as well. I guess this was a learning experience for me. Now I know there is only 1st class and economy."
Pros: "2 Delta employers went out of their way to address our messed up situation and make sure we got home without robbing us blind."
Pros: "Staff was awesome."
Cons: "The plane was an older plane and just not as comfortable."
Pros: "Someone was sitting in our sit. But put us in three sit so happy . She was so nice lady"
Pros: "Very comfortable plane, 4 snack choices, friendly crew."
Cons: "It was all good, except that the charging stations were difficult to figure out since they were out of sight under the seats. I had to have the flight attendant plug in my charger."
Cons: "The flight attendants were unfriendly and borderline rude. I felt like when I asked for anything or was just up stretching my legs that I was bothering them. There was also quite bit of turbulence in the first two hours- I have traveled a lot and I felt like it took the pilots too long to find a smoother altitude."
Pros: "Friendly crew"
Cons: "Seats too close. Food lacks salads. Fruit salad tasteless--fruit not ripe--looks good, but no taste."
Pros: "Very nice entertainment and staff"
Pros: "The crew was polite and friendly"
Cons: "My second plane had sooo much moisture coming from the cooling system it looked like the passengers were getting gased and I kept getting wet from water condensation falling on me in a window seat as I tried to sleep from having such an early flight to begin with only to be told it's delayed 3 hrs without explanation."
Cons: "Flight was completely full and I was seated next to someone who required TWO seat belt extenders! I was so uncomfortable, they were sitting on top of me, couldn't even put down the arm rest. The flight attendant said there was nothing they could do."
Cons: "Hello allow upgrades to first class if they're available even when the flight takes off -on my flight in to Atlanta the pump three people up to first class and love them to sit in on my flight home to sit still empty what's up with that ?"
Cons: "Not having a seat assignment until arriving at the gate."
Pros: "Friendly crew, on time"
Pros: "First time I've seen Delta have zone boarding areas near the gate, kinda like what Southwest does with their boarding numbers. Kinda worked, kinda still a mess. One crewmember was nice to my son at the end of the flight, offered to get him into the cockpit for a photo op."
Cons: "Very little legroom. My knees just barely fit in the aisle."
Our entertainment/movie and audio did not work during our flight. Two of our bags did not make it to our final home destination. No personal assistant. Everything is via email/web with no assistance.
Everything went awesome! Thanks.
Cons: "Did my check-in 24 hours before to make sure I would have an aisle seat ... Lufthansa changed my seat at last minute to a window seat!!! What a poor customer experience."
Cons: "Delay for both leg trip."
Cons: "Lufthansa’s needs to get their staffing act together. It took 1 1/4 hrs to check in due to insufficient staff & then once on board the flight it was announced there was no food available due to staffing shortages"
Pros: "The crew was very nice and attentive, I really like the food on Lufthansa"
Cons: "The movie selection was limited and dated"
Pros: "It was very comfortable and service was great and good food and drink"
Pros: "The crew were very considerate. Also they have the best baby beds we have seen so far"
Cons: "The entertainment system was glitchy."
Pros: "Lounge was very clean"
Cons: "In a 10 hours flight Frankfurt to Atlanta only one main meal. Service was rushed job. My seat wasn’t working and Tv remote didn’t work."
Pros: "I brought my wedding dress with me and on both flights, the flight attendents were so attentive to that and hung in it the cabin crew closet. It was that extra step of care that I am grateful for!"
Pros: "Crew amazing"
Cons: "No entertainment."
Cons: "Flight was on time and food was very good. Took wonderful care of us. Our first flight to Europe and first time on Lafthansa."
Pros: "The welcome drink was excellent! The food was fabulous...especially the warm bread! And the seat was so comfortable! Lufthansa has become my favorite airline! It was well worth every penny!"
Cons: "I didn't fly with Lufthansa...n I didn't fly to Frankfurt..right now I'm in Zurich...Switzerland..."
Pros: "All the staff were friendly and the complimentary food and drink snacks was lovely."
Cons: "Our flights were delayed both on the way there and back"
Pros: "Over crowded"
Cons: "No entertainment"
Pros: "Hospitable service"
Pros: "Friendly crew"
Cons: "when seats recline in economy you can barely get in and out of a seat"
Pros: "The boarding process is very efficient."
Cons: "Lufthansa’s people are mostly good. But there are some obvious opportunities for people to be more friendly. Also, LH like many others continues to serve cold rolls and cold butter on international flights. KLM warms the rolls! It’s the one small touch that would make Lufthansa’s meal service so much nicer."
Pros: "The service and the air hostess were very nice and kind"
Cons: "The chairs are not comfortable at all :("
Pros: "Flight attendants were very helpful."
Cons: "Economy seats were really tight for a long flight. It was very warm and stuffy. Hard to sleep."
Pros: "Munich airport is very nice and clean."
Cons: "The plane was late arriving and we had to sit on the tarmac after we got to Frankfurt for a while which made us only have 15 minutes to go through customs and get our connecting flight. The staff would not let us get off first on the plane even though I told them we were very very late. Ridiculous to have to wait for people to stand in the aisles and get their baggage from above. This makes others late and very inconsiderate. Charge people that use the overhead compartment!!"
Pros: "Great service both before boarding the plane and while in flight. The check in line was out of control, but lufthansa staff members ensured that I could still make my flight."
Pros: "Lufthansa service is always incredible. Food is better than most other carriers and so is entertainment. Had a delay due to incoming flights, but staff made sure we had plenty of water and snacks while on the tarmac."
Cons: "I had to endure 10 hours sitting next to an obese passenger, who was to big to fit into his seat and had to rest his shoulder and elbow over my seat. The crew couldn't do much and so I had to shift myself sideways for the entire journey in order to make space for this obese passenger to rest his arm into and over my seat."
Cons: "They had overbooked the flight and asked to reroute me. I asked if I would still be able to get to my destination at the same time and to make sure I would have a window seat. Everything from the moment I said yes was a terrible. They rebooked me twice on two different routes when I was in the air. Said a steward would meet me (never happened) instead I was running to catch flights on different airlines in two different airports. The entire situation was disgusting. The running was with all of my luggage. Because of the rebooking I was in the last row of 75 rows on a plane with an additional connection. Every flight had delays creating more chaos for the next flight. The only helpful airline in the bunch was Delta."
Pros: "Crew friendly, good food"
Cons: "Cramped seating, can't select seat until checkin without paying (only airline we were unable to select seat)"
Cons: "The food was not very good even for airplane food-- couldn't finish my chicken even though I was hungry!"
Pros: "You disappointed me"
Pros: "flight attendants were polite and there were two meal services."
Cons: "The flight was full and the seats were extremely close together with little room. When the person in front of me leaned back I had no room and it was hard to see the movie screen."
Pros: "Comfortable and smooth flight"
Cons: "The seats were very cramped. A little about my height, I'm 5'2" and had a difficult time with no leg room. I sat by the window which gave me a little more wiggle room but it was not the most comfortable flight. Also a note about being able to get up from the seat to move about. The other person in the row had to get up to allow me in and out and I still had to make sure not to pull on the seat in front of me just trying to get up out of the seat. Thankfully, I only had to get out twice through the whole flight."
Pros: "on time departure and arrival"
Cons: "boarding, after preferred members and those needing help, was all one. that's a lot of people. ended up being fine since there was plenty of time, but sometimes, people in the aisles slow the process down. might be better to put the people at the back of the flight on first."
Pros: "SAS and BA can do better"
Pros: "Excellent Flight"
Pros: "Still loads of leg room in economy which is great for a tall person like myself."
Cons: "The food, dinner and breakfast from Johannesburg to Frankfurt was not very nice and not the usual good standard."
Cons: "The seat in front of mine was reclined in the already cramped space provided, twice as far back as any other seat I could see. Please look into the recline on that seat for future passengers. The crew hit my seat, repeatedly with their carts and did not remember to offer drinks to us as they pushed it by. The airlines should consider removing that seat as an option to passengers if there is not ample room for the flight crew to maneuver around it. It made for an unpleasant experience overall."
Pros: "The staff was so prompt and friendly, the food was the best airplane food I've ever had, and the entertainment options were great!"
Cons: "cramped leg space"
Pros: "In my experience Lufthansa is almost always on time and very professional in how they manage their flights."
Pros: "Thank you very much for taking care of my mother she is 79 years old doesn't speak English. and needed wheel chair. and she was thrilled happy and very comfortable thruw all your flights. I want to thank you personally from the bottom of my heart because it's very hard for me to send her overseas with her condition and no language. you guys awesome thank you very much again."
Cons: "Staff was extremely sassy and unhelpful when I had been traveling for 40 hours."
Pros: "Absolutely NOTHING"
Cons: "Due to the death in the family, I tried to re-schedule this flight, but Lufthansa was not able to locate my reservation - I was not in their computer. However they kept sending me e-mail messages about the trip. It must be on purpose so that They got free empty seat. Four phone calls - same result! Zero!"
Cons: "The delay, otherwise fine"
Pros: "Very prompt, good food. We encourage trip very much!"
Our flight attendant was very professional and so efficient.
The plane /seat/tray tables were very dirty The crew was friendly and nice but the seat area was grubby
Flight was all round smooth and we got there 20min earlier.
The airport closed off checking in 90 mins before departure. Showed up at the airport and was denied entry. Had to re book the flight.
The air above my seat wasn’t working & I sweat the entire flight, not to mention the seats are incredibly uncomfortable. The crew was amazing though, I hate that they had to keep reminding folks to sit down & pull up their masks- two things that should be common sense by now. They’re great!
My flight was cancelled and I wasn’t even notified!!! Horrible service!
This is a very short flight, so there actually wasn't any food or entertainment onboard. Although the pilot had warned of turbulence, the flight actually was quite smooth, especially compared to the VERY turbulent FAT-CHI leg we had just endured.
Cons: "How come I always have a beautiful and talented flight attendant? She was perfect!"
Pros: "Knowing that the pilot takes out safety seriously is to be commended. Thank you"
Cons: "Not have a breakdown would be nice but I know that breakdowns are unexpected and it’s better to be safe than sorry with our safety. So thank you"
Pros: "Flight attendant very good at updating the passenger"
Cons: "We were delayed because we were waiting on a crew member. It was kind of ridiculous"
Pros: "My crew was very attentive"
Pros: "I suppose we’re grateful for “free entertainment on your own device”."
Cons: "Robust entertainment on a seat-back screen."
Pros: "Kind crew"
Cons: "The plane felt like it was going to fall apart."
Pros: "Nothing. It was a miserable 2+ hrs."
Cons: "Work harder at making flying more comfortable for travelers without breaking the bank."
Cons: "Flight was cancelled. Zero accommodations"
Pros: "First class meal (lasagna) was quite good."
Cons: "Flight was two hours late due to snow and deicing."
Pros: "We boarded quickly"
Cons: "The plane was freezing!!!"
Pros: "Crew was super nice The plane was clean with a lot of power outlets, good WiFi, etc"
Cons: "We were almost an hour late"
Cons: "I could not pre-check or request different seats on the CP website. I think that this was because of issues with the website, apparently due to IT system communication between American Airlines and Cathay Pacific.......on all six flights. On the transfer in San Francisco, Customs was closed when we arrived in San Francisco and we had to haul all of our baggage from one terminal to the other. There was no direction on how to handle this issue of Customs being closed while on the flight to San Francisco. I had to explain the issue of to the CP customer service crew in SF. The CP desk and they had never heard of it. American Airlines was equally poorly trained. I will also say that while at the CP customer service, there were three young adult males that we're not busy at the time and the watched us unload the baggage carts onto the scales and conveyor and then reloaded on to the carts to push to the AA terminal. We handled the bags two additional times because the CP staff did not know what to do and how to handle it. Other passengers were confused as well."
Pros: "We did get home. 24 hours late."
Cons: "We got home 24 hours late after sleeping in chairs in Dallas airport."
Pros: "AA crew members are friendly, we got a lots of beverage provide to us."
Pros: "Entertainment options are always a plus for long flights."
Cons: "On the flight to Japan, I was fortunate to not have anyone sit next to me, so I was comfortable. Can't say the same for the way back. I'm fairly petite, 5'2, small frame, and even I felt cramped in the seats. I can't imagine how it feels for bigger folks."
Pros: "They were gracious and courteous, the flight attendants. Very nice people."
Cons: "The last seat empty thing was weird but im sure that has to do with some new regulations or something and not the airline itself."
Pros: "I made it home..."
Cons: "Plane was grounded due to mechanical issues, another plane was found and we were able to get home, but 1+ hours after the scheduled arrival."
Cons: "Flight was canceled after being delayed 3 times"
Cons: "There planes are just to tight and the seats are incredibly uncomfortable."
Pros: "Thankful for the pilot..."
Cons: "I'm not a fan of being bribed into credit cards, and the whole class system... Everyone is a human passenger"
Pros: "The cabin crew bent over backwards to help."
Pros: "Boarding as quick and efficient. Staff were friendly and courteous"
Cons: "Nothing bad to comment on as the trip was a smooth trip"
Pros: "I got home safely"
Cons: "The airport was super crowded and the space in the plane was cramped (and I am a small person - 120 pounds). The plane was not clean and I actually picked up a virus on the plane and am still sick. I wiped down all of the surface area around my seat and still got sick. Airline travel is miserable and crowded and there is minimum service."
Pros: "Nice flight attendant A full can of soda"
Cons: "Board on the tarmac Tiny plane Hardly any overhead storage Had to sit on the taxiway for another 30 min once we landed"
Pros: "Flt time!"
Cons: "Boarding announcer was rude"
Pros: "Boarding was smooth, staff was responsive and we arrived early. Basic flight - not bad and nothing wow."
Pros: "Crew was good"
Cons: "Always seems to have a delay connecting through DFW, caused me an extra day of parking fee for coming back late."
Pros: "Flight was on time, crew were friendly."
Cons: "Even though paying an extra 82 dollars per seat for emergency exit as i am tall and need the leg room, the seats did not recline. Extra cost, less functionality."
Cons: "The cabin crew were quite unpleasant. Seats are terribly crowded and uncomfortable"
Cons: "I took the bus from Ohare to Gen Mitchell airport because of delay at Ohare. No crew, again."
Pros: "I sat next to a friend I haven't seen in almost a year"
Pros: "The crew did the best they could after 3 delays and having to then get off the plane for another hour while a tire was changed."
Cons: "This entire flight was pretty god awful. The plane itself was the old MD-80 which looks and feels like a museum reject."
Pros: "On time"
Pros: "How amazing is it in any service oriented business that the professionals around you provide service with a smile and are attentive to your needs!"
Pros: "I loved how there were screens to pass the time with. I watched a movie the whole way back home and it really made the ride smooth and enjoyable. There were some great movie selections."
Cons: "I had trouble choosing one movie. Too many good movies."
Pros: "We landed 30 minutes early."
Pros: "I was lucky to have a window and slept well on my flight. I liked the flight was smooth. I also am glad we landed safely."
Cons: "Late announcement of flight delay. Cost me 4 extra hours at LAX, doing nothing. Then, flight delayed again for 30 minutes prior to boarding...and yet AGAIN while on the plane...because of a water shortage. What had the crew been doing in between flights?? Lastly, these delays caused the plane to arrive in Tokyo at 12:30AM (originally it was 10:30PM). All transportations options were closed. I had to take a $90 USD taxi fare into the city. JAL or AA should have given travel vouchers to everyone who needed them. BAD SERVICE, BAD COMMUNICATIONS, BAD RATING."
Pros: "The crew moved quickly to get us in the air once we had a plane to get on."
Cons: "I waited in an airport for 10 hours because there wasn't a place to get on. They messed up the schedule then two different planes had problems that made them unsafe. This made me feel uneasy about flying with them at all. Overall not a good experience."
Pros: "Nice crew. Comfortable plane."
Cons: "The Cusco airport was a mess! Long delay an changed the gate twice"
Pros: "No comment"
Cons: "No food or drink given to me. Deliberately ignored by crew."
Pros: "Standard boarding"
Cons: "Once again more delays. Parked on the Tarmac for over half hour until takeoff. Don't know why but thankfully the pilot didn't lie like the previous flight."
The stewardess was cheerful and always had a smile!!!!!
Don’t have wheelchair help at gate in SFO, expecting someone on arrival can help to get wheelchair to transport me to the baggage claim area.
Short trip and the service was great and courteous. I slept through most the trip so that helped that I wasn’t disturbed. Good wasn’t necessary.
Pros: "Everything was great"
Cons: "Had the seats in the emergency exit row had liftable handles between the seats, it would have been more comfortable... the rigid seats where not easy on my hips for a 9 hour flight"
Pros: "Very good on time, comfortable."
Cons: "Will never book a trip with you"
Pros: ". The food to buy on board was very inexpensive, which was great! The entertainment was very good, and the flight attendants were good too"
Pros: "The movies and entertainment offered in the screen were alright."
Cons: "We were delayed over an hour because flight got in late from Halifax, I get it, stuff happens. Then once boarded we sat there for another 45 minutes. The pilot comes on over the speaker and explains we aren't leaving because the crew didn't have the proper paper work in the cabin..."
Pros: "The crew was friendly. Smooth flight except the usual unruly passengers"
Cons: "I cannot think of anything i didnt like"
Pros: "Comfortable aisle seat"
Cons: "Better first class deals"
Pros: "Crew are very nice and approachable. No complain about their service. And flight is on time."
Pros: "The flight attendants were very friendly and tried to make up for a very delayed flight with kindness and attention. They were the saving graces for that flight not being a total disaster."
Cons: "The incoming flight was delayed which pushed our flight back. After we were done boarding, we sat on the tarmac for almost another full hour and weren't really told why the incoming flight was delayed in the first place. My IFE wasn't working so I couldn't even watch a movie or do anything while we were waiting."
Pros: "Great staff on plane"
Cons: "Plane was overweight due to the plane carrying luggage from a previous flight. This is poor logistics planning on Air Canada. We were delayed by an hour and waited inside the plane on the tarmac while they removed the extra luggage to reduce weight."
Pros: "Service of staff"
Cons: "Lost my baggage and all of my flights where late causing me to miss one of my connections"
Pros: "The food quality improved on the return flight from Seoul to Vancouver. We sat net to an exit door on the reurn flight which provided extra leg room"
Cons: "My wife and I flew 7 legs on Air Canada. Six out of the 7 were delayed 40 minutes or more. The food on the trip from Vancouver to Seoul wasn't very good either."
Pros: "Liked everything about this new class of service on Air Canada. Seat was comfortable with good recline that didn't interfere with fellow passengers. Food was excellent, entertainment system was well stocked, flight attendants were friendly and high energy. Even got to use lounge and fast-track security lane at Heathrow."
Cons: "Zero complaints."
Cons: "No power outlets in coach. On a 10 hour flight you would hope the airline could afford to let people charge their phones. Food was ok but not great."
Cons: "The temperature control system was broken so the cabin temperature was upwards of 90F for the entire flight. The flight crew wouldn't acknowledge the issue until we had landed."
Pros: "I liked how the pilot gave updates and info, especially if they anticipated turbulence. Entertainment was super for such a long flight. Loved the Oscar nominated films."
Cons: "I lost my sunglasses somewhere at my seat and couldn't find them!"
Pros: "but only a few minutes late arriving ..."
Cons: "Boarded on time then sat on the tarmac for 30 minutes waiting for the water truck."
Pros: "I received an overall warm treatment from the staff and the flight wasnt delayed therefore I made it to NYC right on time for my appointment :) Thanks Air Canada!"
Pros: "there was an incident before take off with a man and woman arguing on the plane. she seemed drunk and he ended up punching her in the head. the crew called security and they were asked to leave. never saw them again. excellent handling by Air flight attendants and security"
Cons: "no access to news channels on tv"
Pros: "Our toddler got sick on the plane and the crew were immensely helpful providing towels and bags to clean up the mess. They checked in with us multiple times to see how he was."
Cons: "Loading took much longer than anticipated and we left about 30 minutes late."
Cons: "I was unable to get a seat at check-in. The flight was overbooked and I had to spend 2 hours arguing with the attendant to get a seat. The attendant finally started arguing with me. Very unprofessional and unacceptable service..."
Cons: "When I am willing to purchase overpriced food on a plane, please at least have what I would like from the menu. On my flight to Canada and from Canada to Las Vegas I ordered food and had to settle on what they had available because I was so hungry. As soon as I asked for food, the crew should know what is and isn't available. Food was ok, whoever shot the pictures for the menu did a fantastic job of making it look good. Chicken wrap was good."
Cons: "From Toronto to London the price they charge is about the same as I pay from Toronto to Dubai using emirate or ettihad which is twice the distance. Toronto to London is a busy route so why charge such a high fare? Food. Be prepared for food that comes straight out of a cafeteria's frozen items. Entertainment. Slightly better than Turkish airline's which isn't an achievement by any means. Old aircrafts which don't have air vents. They really don't offer anything to you except charge you a lot for the busiest routes in the world. Try other airlines."
Pros: "The movie selection was very good."
Cons: "The seats were so close to together that whenever the person behind me moved, I got hit in the back. Anything that was dropped on the floor was hard to get since they were so close together which also made it hard to get in and out of the seats. The main meal was fine, but the second meal was mediocre."
Pros: "Flight was comfortable, crew was nice"
Cons: "Entertainment system was lacking in movies and other things to watch"
Pros: "The sag wagon ride, all be it short as the major length of walk not available to assistance.la"
Cons: "Lay out design of terminal, nearly missed initial flight to Copenhagen from Toronto- due to no assistance to navigate through terminal, needed ride but only wheel chair available, but not in time to catch flight. Toronto to MKE- The 5 gate changes, and watching 2 previous flights 40 minutes late with multiple gate changes, plane with flat tire and gasoline leak, not confidence building. Plane very small,tightly seated in back row without ability to recline, directly across from bathroom in which the door kept flying open and a women emerged to state some issue with toilet."
Pros: "entertainment choices"
Cons: "boarding process crew not helpful in baggage storage"
Cons: "delay after delay after delay. And the boarding location is shameful."
Pros: "The crew was friendly."
Cons: "The seats were hard and not comfortable. There was no entertainment on back of the seats."
Cons: "My flight was changed to be 15 minutes earlier a week before I was to leave. Then cancelled the day before I was to leave and I was rebooked onto another one 2 1/2 hours later. I was so looking forward to that 787 flight. Ended up on an A320. I had to have a mad scramble to change my seat assignment as them moved me to a middle seat. I need an aisle seat because of a handicap so I got that changed just in time. Then When I got my boarding pass printed I got a gate number. Which got changed between the printing of the boarding pass and the walk to the gate. The flight was fine. Just getting to the flight was an adventure. Then I forgot my neck pillow."
Cons: "Flight attendants weren't as friendly or willing to accomodate"
Cons: "Delayed on Tarmac for 2 hours, one rude flight attendant. Took 4 hours for bags to come to arrival due to cancelled flight. No good communication"
Pros: "Good onboard entertainment"
Cons: "Overhead cabin extremely small compare to US planes"
Cons: "Crew stopped severing prematurely. He said we were about to land and failed to serve my row and the one behind me. In the end we still had 30 minutes before we started the initial descent. When the person behind me spoke to him about it the steward was rude to him."
Pros: "Wonderful selection of in-flight entertainment! Great food, great service."
Cons: "No complaints"
Pros: "Air Canada is a first rate provider. Their air rates are better than most other airlines, and the value for the money is exceptional."
Cons: "The plane was SO, SO COLD. The entire plane of people were miserable. I literally shivered all the way from Toronto to Istanbul, huddled next to the stranger next to me, who was also freezing. It was unreal how cold it was. People kept asking the staff to turn the A/C down, to no avail. I couldn't wait to get off that flight."
Cons: "Lack of sleep"
Cons: "Upon purchase of my airline tickets I was immediately shifted from Kayak to one of your support groups Airfare.com. On three separate occasions I contacted them on the phone and each different representative was either rude or aloof at best. This was my first and last time using Kayak services. Gabriela Bartlett"
Pros: "The food area at the gates very good and tech friendly, comfortable."
Cons: "Gate information changed frequently, plane was late, which was actually good, since it took so long to transfer from my plane from Mex City to Toronto. Gate attendant was unfriendly, seemed harried."
Pros: "Flight left within a hour of schedule time. I did get one warm diet coke with no ice."
Cons: "Having taken over 100 flights, I've noticed things have progressively gotten less and less *okay*. While nothing eventful happened this flight, I felt all the small touches I've come to know about Air Canada are gone. I felt less like a person and more like cattle on this flight then ever before."
Pros: "The flight crew was amazing. I have been flying internationally since I was 2 and this was one of the best crews I have had since TWA closed up. They were policy, considerate and very friendly. After 2 weeks abroad I was dreading spending 8 hours on a flight home but as soon as we boarded I knew we had a great crew which we all know can make or break a flight. Once beverage service started they gave us both a huge glass of ice and can of soda which we were very grateful for after a long night and early morning. The flight attendants stop by frequently to see if we needed anything, I would definitely fly Air Canada again."
Cons: "Cabin space was small and uncomfortable. The individuals in front and behind us were very inconsiderate which of course Air Canada can't control. Food was hot but not necessarily tasty."
Pros: "Newer aircraft. Great crew. Did not feel like a budget flight"
Cons: "Crew. Entertainment."
Cons: "This plane would not accommodate the most basic carry-on bag over head. If you're going to specify the proper bag size, you shouldn't punish travelers by buying planes which cannot accommodate those bags. I take pride in the fact that I pack light and carry bags which fit even the smallest planes. But this plane surprised me by requiring that I put my small carry-on under the seat in front of me. At 6'3", I need every inch of leg room for my feet."
My wife and I were re-routed via Zurich, and I am glad the lady who did this at check-in noticed asked us for the right option. She confided in us that the flight to Newark was full, and I wondered why United had overbooked us in the first place.
I liked that we landed safely on time. That’s all I ask for.
More actual seat room Seats very narrow Service was excellent
Pros: "Flight was quick and easy"
Cons: "Seats are small. Luckily the flight is short bit for anything longer than one hour I do not recommend this aircraft"
Cons: "Airplane temperature was freezing"
Cons: "The departure gate was changed four or five times, including after we had traipsed from one end of the concourse to the other, only to have the gate changed BACK to the one from which we came. This was at supper time; we wanted to eat in the terminal but were rousted from two different lines to change gates. We couldn't stop running back and forth long enough to eat! I got updated info more quickly from Kayak than from United, despite having signed up for email and text notifications and having the United app. Come on!! Eventually we were marched down to a narrow hallway, crowded with passengers from two other departing flights, held in formation by obviously harried gate agents and finally led outside to the ramp to board the plane. The worst boarding experience. Ever. Give me Southwest anytime."
Pros: "On time departure."
Cons: "It was a CRJ-700, but I was cramped..."
Pros: "Love the movies available on the United app"
Cons: "The A/C was blowing ice cubes at me, which wasn't the worst because it was pretty warm yesterday, but still it was less than ideal."
Pros: "The crew made the best out of it and thankfully it’s an extremely short flight."
Cons: "A 20 minute flight was delayed for 2.5 hrs. United did a terrible job with notifying passengers, just simply bumped out departure in 15 min increments. Original excuse was inbound delay, although plane was there for 6 hrs already. Passenger soiled himself in cabin and there was no ventilation."
Pros: "Flight was extremely late!"
Pros: "Free snacks they gave us for the 6 hours delays."
Cons: "Everything, the delayed no one knew what was going on. It was also expensive and not as comfortable as other plans"
Pros: "Nothing! Rude staff. They did nothing to help when the flight was delayed and i missed connection when I got home because of them."
Cons: "The staff was awful! The flight was delayed and Janelle was not helpful at all. i then tried to get Carmen the supervisor to help me and she did Nothing."
Cons: "Tuna and crackers as a first class snack option? And yes, pay for WiFi again."
Pros: "Comfortable flight, good dinner, friendly personnel and good entertainment choices"
Cons: "We were delayed, apparently due to missing luggage. They estimated 10min but it probably took over a half hour. This affected our connecting flight."
Pros: "The male flight attendant who was in the rear respectfully listened to me."
Cons: "The United passenger agent that talked to me at the gate when the other one, who was scanning the boarding passes put me on the side because I could not board with two items was disrespectful. She used a discriminating tone and embarrassed me in front of other people. She made it sound as if it were a shame to purchase a cheap ticket. She was arguing with another passenger before helping me over the same subject, so when I tried to explain that the smallest backpack was almost empty and fit inside the other, she was impatient, upset ignored me and was already demanding my credit card with the bag tag in her hand rushing me. I paid extra $60.00 after I had paid $25,00 for the first bag when I could have put the flexible kipling inside the Jansport if she had listened to me. The flight delayed after I was unable to defend myself and paid an unfair feer."
Pros: "Mediocre. The attendant was lovely."
Cons: "I hate being charged for one bag. It should be included. I'm glad I wasn't bumped off and dragged off the plane bloodied, it was a concern. Especially because I'm an Asian person."
Pros: "Flight and crew great"
Cons: "I had one small bag and just did the economy and was going to put it under the seat. The guy at the checkin did not allow my bag and made me check it EVEN THOUGH it fit in their mock tray. He said I squeezed the sides 1 inch and that it just need to go in the tray by gravity. That is complete BS. As long as it fits under the seat and I am not putting my feet in others space thats is all that matters. Check in people at least one guy in Denver needs to be retrained."
Cons: "Flight delayed 45 min to change a tire. Takes too long to get paperwork for mechanical issues completed. Delayed 10 min on arrival while gate was readied. They had 2 hrs to get ready!!"
Cons: "I didn't like that I had to tell someone to meet me so I could hopefully be on time at work. I was not on time .! I'm unhappy !"
Cons: "Gate attendant did not help people asking questions and snickered as an elderly couple walked away confused."
Pros: "It is hard to do poorly on such a short flight"
Pros: "I made it home"
Cons: "No plugs for electrical, no entertainment and no internet. The seats were very tight. Especially the man next to me was 300+ lbs. Also I had to pay for baggage even though I have united cc. American has all these things and doesn't charge me for baggage."
Pros: "It was a quick flight that was really nice"
Cons: "People got on at the last moment"
Cons: "Firat flight wver. Age 28. Lots of turbulence. 4 hour delay with no explanation"
Pros: "The flight was short and left on time."
Cons: "The same problem as with the other flight: no headrest tabs and not much leg room."
Pros: "Flight was delayed almost missed connection."
Cons: "Wouldn't let us off the plane for over an hour. 100 yds from the gate. Got home after midnight."
Pros: "Never been treated so disrespectful and like I was insignificant in allyour life!"
Pros: "Being told how unimportant my issue/ need was"
Cons: "Customer service, terrible desk agents and a triple delay."
Cons: "My flight was delayed by an hour and a half. That's the amount of time I could have spent to drive home to Milwaukee. I stuck around because there was no indication of a flight cancellation. I would rather hop on a 15-30min flight than go through the hassle of renting a car. BUT the flight did get canceled, the next flight was completely booked and the next flight out after that was at NIGHT. I arrived in Chicago in the morning. The gate agent told us all to head to United customer service. There I received RUDE, poor excuse of a "service" only to be told they don't give refunds at the counter as we were told by the gate agent. So do that on your own time. THEN I had to buy my bus ticket and spend 1.5-2hrs on top of already waiting 1.5hrs for the flight that got canceled. HORRIBLE. Will never fly United again. Did i mention upon my arrival home I found out American was WIDE open seat wise to chicago?? And no one checked for me!"
Pros: "Efficient and arrived early."
Pros: "It never took off. I should have just drove from NYC to Milwaukee. It would have been faster! Now, I have to deal with baggage issues because they made me unnecessarily check my carry on."
Cons: "All of it"
Pros: "Smaller crowd"
Cons: "Had to rush from one terminal to another to just barely make boarding, there was a bad smell on the plane, and the staff was not friendly."
Cons: "There were no snacks on the second leg of the flight. I guess the flight was too short."
Pros: "Friendly crew. Very short flight so rating entertainment & food is not really relevant. 15 minutes in the air."
Pros: "What can you say ?? It's a 20 minute flight on a tiny cramped plane but it got us from A to B on time. Crew was as friendly as they needed to be. Landing was very hard."
Pros: "How helpful the flight attendants were. And how they didn't disturb me while I slept."
Cons: "How there wasn't much elbow room for the person sitting in the middle seat."
Cons: "The flight was canceled with no explanation or an offer to reschedule. The next flight available was tomorrow afternoon which was not acceptable. When I asked customer service about a refund I was told to go to the website, but it was not guaranteed. Highly disappointed."
Pros: "Crew was efficient, professional and pleasant."
Cons: "No food; only a drink. Tight seating. No entertainment. The sun kept bouncing off the magazine and iPhone of the lady kitty-corner across the aisle into my eyes-- very uncomfortable!!"
Cons: "I missed my connection due to long lines in customs and security. United was unable to get me another flight out that day and I ended up taking a bus back to Milwaukee instead."
Cons: "I didn't like the boarding procedures by groups. I also was forced to check my carry-on, even though after boarding there was plenty of room in overhead storage. Because I was in group 5, they assumed it would be full. They didn't check or allow me to check."
Pros: "The smooth take off & landing. The flight attendants were very helpful."
Cons: "In Houston, At the gate with my ticket in hand, I was told I was not on the flight and would have to be scheduled on the next flight. The boarding pass in my hand matched the flight and time with the seat I picked out online when I purchased the ticket. Then a bad storm went through and many flights were cancelled. (Not the fault of United of course). About 9 hours later with a new boarding pass, I went to the gate to board and was told once again that I was not on that flight even though I was holding a new boarding pass!! What is going on here!? How can this happen twice to the same person, let alone happen at all??!"
Pros: "We were on time and that was great!"
Pros: "The flight attendant tried to work with the overpacked plane."
Cons: "Overcrowded, items stolen from luggage, my bag was open when I was trying to get it off baggage claim, I only had half a seat, the flight smelled horrible."
Pros: "Had crosswinds and thermals but pilot and crew handled it well. On time arriving,"
Cons: "Terrible gate issues, confusing layout, flight attendant was a bit harsh, very uncomfortable !"