Ambience of the aircraft was great. Spacious seats with sufficient leg room in economy class. The layover could have been shorter.
Food Free wifi could be better. Its a very long flight and not a cheap flight. Free wifi is good to have. After paying $2k on economy free wifi should be part of the flight ticket cost.
Pros: "I like how the crow did help me with my dizziness and provided me with an extra oxygen to breath better."
Cons: "I don’t know, but I always find it difficult with food smells, then make me sick and did today in the flight"
Pros: "I would have appreciated that with ALL required paperwork, my stay at check in point would have lasted a little less than two hours I spent standing and waiting for a feedback."
Cons: "Updating clients and offering a seat if it’s a long wait could have improved the situation. It is on reception that the business gets its impression. Thanks."
Pros: "Crew was great. They made up for mistakes in a positive and amenable way."
Cons: "Flight was late. There was no communication about it. The flight from Joburg to Doha was late, therefore I missed my connection. The delay was not officially communicated to any of the passengers — no announcements made, no representatives to talk to at the gate — until well past the time that we should have been in the air. It was distressing."
Pros: "Everything was great, as the flight wasn't full, so we could relax"
Pros: "Nothing special"
Cons: "I found my seat a bit uncomfortable for this leg of the jurney"
Pros: "Fabulous service from start to finish Excellent cabin, spacious & impeccably clean Super choice of food and drinks We travelled in the business cabin which I have to say, rivals many so-called 'First Class' products. The crew were courteous, addressing us by name and nothing was too much trouble."
Pros: "The service of the cabin was great!"
Cons: "The food was not of the quality I would have expected from the expectation created by the airlines marketing. We boarded close to a full hour later than scheduled and the boarding process was very slow."
Pros: "decent leg room. the staff was accommodating"
Cons: "the brea was har. some of the food was overheated thus making it hard to eat"
Pros: "Definitely pick comfort plus on this flight if you can. You can walk around a lot more on this flight compared to other flights. Food was really good! Recommend the overnight flights...."
Cons: "More leg room would have been nice..."
Cons: "sat on the tarmac for 3 hours because the pilot was late."
Cons: "The check process was ridiculous. There not enough room in the box for me to explain my experience but the ticket agent lied to me, said he couldn't take my bag until I got a paper receipt and boarding pass from a kiosk despite having had pre-paid for my bag and digital boarding pass. 25 mins wasted"
Pros: "The crew was amazing. I've got the exit seat: very comfortable."
Cons: "Entertainment choice could improve, very few choices."
Pros: "Reliable - on time - good service - made up time for a late departure"
Cons: "All Good stuff"
Pros: "The crew was great. Honestly, they remembered my face and greeted me when I saw them that night in the hotel."
Cons: "I can't think of anything. I had great service on the ground and in the air. All the personnel were kind and helpful."
Pros: "Crew was good. It was great to be able to watch a movie, TV, or play a game to pass the time."
Cons: "More let room when someone puts back their seat."
Pros: "The A/C worked, that's about all"
Cons: "Old plane, no entertainment in head rests, had to use iPad not the same movies to choose from. Seats were so uncomfortable."
Pros: "Great employees, genuine, quick drink service, early arrival, available entertainment"
Cons: "Boarding process was slow and backed up due to extra baggage needing to be checked involuntarily"
Pros: "Snacks, drink, and spacious leg room in emergency exit row. Friendly and helpful crew."
Cons: "No entertainment"
The flight itself it was great nice food the crew were very nice and helpful, Checking in from Birmingham wasn't great long queues for bag dropped, And I had my hand luggage case taken away from me even though I requested to have it with me as I had breakables items. I was told I can not because of the length of the flight with no explanation at all no options was given for me to take my fragile items out of my case it was taken away with hold buggage I find the staff member who was checking me in very unpleasant !! Can we please be advise if the rules have changed about the the carry on hand luggage it will be easier to be advise on booking your tickect if we not allowed to take the hand luggage with me. Overall I had a good flight .
At the transit could be less time not like 12 hour 6 hours the mix should be 4 hour, thanks
Pros: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Cons: "No suggestions."
Pros: "I liked how generous they were with food and drinks"
Cons: "Free WiFi could have made the flight a lot better"
Pros: "Crew good and seat OK but not exceptional for business class"
Cons: "Food was average - main course could have been better. Range of movies ok but not great"
Pros: "Seat was comfy and spacious for economy class"
Cons: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Pros: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Cons: "Pay attention to passengers."
Pros: "My seat at the window was great and the staff really friendly and courteous!"
Pros: "The crew was really friendly."
Cons: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Pros: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Cons: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."
This is a very short flight, so there actually wasn't any food or entertainment onboard. Although the pilot had warned of turbulence, the flight actually was quite smooth, especially compared to the VERY turbulent FAT-CHI leg we had just endured.
Cons: "How come I always have a beautiful and talented flight attendant? She was perfect!"
Pros: "Knowing that the pilot takes out safety seriously is to be commended. Thank you"
Cons: "Not have a breakdown would be nice but I know that breakdowns are unexpected and it’s better to be safe than sorry with our safety. So thank you"
Cons: "We were delayed because we were waiting on a crew member. It was kind of ridiculous"
Pros: "I suppose we’re grateful for “free entertainment on your own device”."
Cons: "Robust entertainment on a seat-back screen."
Pros: "Left on time or a tad bit early, arrived early."
Cons: "When I checked in, it indicated a smaller plane. I thought I was going to be in a window seat, instead middle. I also wasn't able to carry on my bag, had to check, and then wait at baggage terminal."
Pros: "Kind crew"
Cons: "The plane felt like it was going to fall apart."
Pros: "Nothing. It was a miserable 2+ hrs."
Cons: "Work harder at making flying more comfortable for travelers without breaking the bank."
Pros: "The crew was great! The ride was smooth and the plane looked brand new!"
Pros: "First class meal (lasagna) was quite good."
Cons: "Flight was two hours late due to snow and deicing."
I appreciated the choice of free drinks, quite a few items to choose from. people were too noisy since there was no entartainement onboard, no tv screen
Meal selections were not available, they ran out of first selections as well. Food lacked taste (and no it was not because of altitude) - it was just sub-standard.
delay in boarding was discouraging not enough choice in TV shows and movies
Boarding ok fast crew ok long way and difficult for a connecting flight into Frankfurt airport (get off from a plane and go to security check again for a connecting flight ?)
Everything was very excellent The food was great The crew was so nice 🥰👌🏽 I really appreciate and loved travelling with Air Canada 🇨🇦
THEY LOST MY BAGS. I WILL NOT GET THEM BACK FOR 2 WEEKS. everything was delayed. boarding, take off, everything. it was horrible. i am now without luggage for 2 weeks and they have offered me 0 compensation or help. i will NEVER fly air canada again and i suggest you don’t either <3
Very comfortable, good hospitality, staff very helpful. Good Indian food . Had a peaceful sleep throughout
Pros: "Crew member was grumpy, not friendly and did not give eye contact"
Cons: "Friendlier service and more organized to get on plane. All zones weren’t called and then announcement came on saying last call. Also not enough room for bags. Crew member was on phone when we arrived to plane. No explanation on why but made me feel uncomfortable about our safety."
Cons: "The delay was ridiculous. Seats are the usual tiny ones so for a big guy they suck but over all great trip"
Pros: "The crew was friendly. Smooth flight except the usual unruly passengers"
Cons: "I cannot think of anything i didnt like"